Category: marketing | 營銷 | 마케팅 | マーケティング

According to the AMA – Marketing is the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large. This has contained a wide range of content as a section over the years including

  • Super Bowl advertising
  • Spanx
  • Content marketing
  • Fake product reviews on Amazon
  • Fear of finding out
  • Genesis the Korean luxury car brand
  • Guo chao – Chinese national pride
  • Harmony Korine’s creative work for 7-Eleven
  • Advertising legend Bill Bernbach
  • Japanese consumer insights
  • Chinese New Year adverts from China, Hong Kong, Malaysia and Singapore
  • Doughnutism
  • Consumer Electronics Show (CES)
  • Influencer promotions
  • A media diary
  • Luxe streetwear
  • Consumerology by marketing behaviour expert Phil Graves
  • Payola
  • Dettol’s back to work advertising campaign
  • Eat Your Greens edited by Wiemer Snijders
  • Dove #washtocare advertising campaign
  • The fallacy of generations such as gen-z
  • Cultural marketing with Stüssy
  • How Brands Grow Part 2 by Jenni Romaniuk and Byron Sharp
  • Facebook’s misleading ad metrics
  • The role of salience in advertising
  • SAS – What is truly Scandinavian? advertising campaign
  • Brand winter
  • Treasure hunt as defined by NPD is the process of consumers bargain hunting
  • Lovemarks
  • How Louis Vuitton has re-engineered its business to handle the modern luxury consumer’s needs and tastes
  • Korean TV shopping celebrity Choi Hyun woo
  • qCPM
  • Planning and communications
  • The Jeremy Renner store
  • Cashierless stores
  • BMW NEXTGen
  • Creativity in data event that I spoke at
  • Beauty marketing trends
  • Kraft Mothers Day marketing
  • RESIST – counter disinformation tool
  • Facebook pivots to WeChat’s business model
  • Smartphone launches
  • Bullet time + more things

    Bullet Time – Logic Magazine – Bullet comments, or 弹幕 (“danmu”), are text-based user reactions superimposed onto online videos: a visual commentary track to which anyone can contribute. Started in Japan, but popularised massively in China. When a beloved character dies in a web series, a river of grieving kaomoji (╥﹏╥)—a kind of emoticon first popularized in Japan — washes over whatever happens next. The bullet time interface reminded me of the realtime information one would see in things like trading desks. Its an emotional barometer amongst your people for real time content.

    Mark Ritson: Binet and Field aren’t perfect but it doesn’t make them wrong | Marketing Week – well deserved defence of Les Binet and Peter Field by Mark Ritson. Models are never perfect

    Why Strangers Are AirDropping You Memes and Photos – The Atlantic – everything old is new again as Bluetooth sharing ‘Bluetoothing’ gets a refresh. Taylor Herring used this to share a job advert at the recent PR Week Awards

    Does the UK Benefit From Chinese Investment? – Carnegie Endowment for International Peace – short answer no – it’s actually harmed by it as investment is power projection and compromises the UK’s strategic capability

    Mark Read: CMOs have become too much like chief communications officers | PR WeekA lot of CMOs have become too much chief communications officers, not chief marketing officers,” Read said. “Our job is to help to put the ‘market’ back into the word ‘marketing’. “Communications has an important role, but it needs to be “the right element” within the wider marketing mix, according to Read: “Marketing means: what markets are we in? What products do we offer? What prices do we do? How do we understand and anticipate consumers?”

    Despite Fears, Aviation’s Future Will Be More Automated | Time – so why the move towards more automation in cars such a good idea based on what we know about airliners from this article?

    The Hottest Chat App for Teens Is Google Docs – The Atlantic – context specific

    WalktheChat | WeChat Live Streaming Case Study: 48% Sales Conversion Rate! – really interesting read. China’s mix of live-streaming and e-tailing is shopping TV for the 21st century

  • Qualcomm licensing + more

    Judge Koh: Qualcomms Licensing Practices Destroyed Competition, Harmed Consumers – Disruptive Competition Project – as best as I can understand this, the analogy of Intel and AMD comes to mind in terms of the kind of case Judge Koh has described her thoughts. But the case is different which is what makes this a bit odd. Especially odd given that there is so much more to criticise on Qualcomms licensing practices. In particular the coercive cross licensing conditions that are part of Qualcomms licensing practices. More on Qualcomm here.

    Blockchain officially confirmed as slower and more expensive | FT Alphaville – Oracle et al should be showing this to clients

    Field Notes: Highlights from Huawei – Andreessen HorowitzMy family uses Apple’s phones; Apple’s ecology is very good. When family members travel abroad, I would gift them an Apple computer. One can’t narrow-mindedly believe that if you love Huawei then you must only use Huawei mobile phones. – Chairman Ren says that when he and his family are looking for premium smartphones they use an Apple

    TV makers to reduce display panel stocks, says IHS Markit | EE Times – expectation of economic contraction

    China’s robot censors crank up as Tiananmen anniversary nears – Reuters – there’s a definite tension between western media fake news and Chinese censorship coverage. Not that there’s moral equivalence, but a lack of awareness about the thread connecting the subject areas

    Dunkin Donuts Refuses to Get Woke: ‘We Are Not Starbucks’ – Sometimes the brand purpose is what it says on the tin

    Uber introduces quiet mode for premium customers | Canvas8 – you need an app to mediate a simple request FFS

    Global Competition and Brexit | American Political Science Review | Cambridge Core – highlights the importance of globalisation in driving populism in post-industrial economies. This is probably why Trump and American politicians are in the trade cold war for the long haul and likely to see similar in the EU – its only a matter of time

    Nigel Farage seeks to establish a viable far right UK party — Quartz – If you don’t read anything else about Brexit and think that the current populism will peak and subside with Brexit ponder “Anyone who is not the governing party is going to benefit from the governing party inflicting food shortages. Medicine shortages will be very immediate. All of which he will be able to blame on Brexit not being done properly, and at least some people will be receptive to that message.”

    China showing signs similar to Japanese housing bubble that led to its ‘lost decades’, expert warns | South China Morning Post – I’ve heard this more than once, though there are two things to consider: 1/ the Bank of Japan was much more hands off than Chinese monetary policy 2/ China has opacity of data and more levers to pull in its favour in property market. Bigger issue is corporate and government debt

    Exclusive: Behind Grindr’s doomed hookup in China, a data misstep and scramble to make up – ReutersWhile it is known that data privacy concerns prompted the crackdown on Kunlun, interviews with over a dozen sources with knowledge of Grindr’s operations, including the former employees, for the first time shed light on what the company actually did to draw U.S. ire and how it then tried to save its deal. Reuters found no evidence that the app’s database was misused. Nevertheless, the decision to give its engineers in Beijing access to Grindr’s database proved to be a misstep for Kunlun, one of the largest Chinese mobile gaming companies

    Mediatel: Newsline: Sex sells, right?So, with that in mind, can sex still have the selling power for advertisers that it once did? 
    “Ultimately? Yes and no,” Jem Fawcus, CEO of brand strategy partner and insight agency Firefish, tells Mediatel. 
    “Every well observed element of human life can sell if used in the right way. But if used just for titillation and as an attention grabber, absolutely not.”

  • Beauty trends

    Beauty trends is a bit tricky – there are generational and cultural aspects to beauty and standards. I’ve tried to tease out elements that will ripple around the world.

    Digital Beauty

    Chinese women use Meitu and other beauty apps to present the best versions of themselves with a virtual makeover. This goes from skin quality, skin tone and make-up to a full virtual plastic surgery style makeover.

    Meitu has 63 apps and 2 mobile websites as it expands internationally.

    Meitu beauty cam

    Meitu has collaborated with over 100 make-up brands including L’Oreal, Guerlain, Lancôme, Estée Lauder, and Shiseido.

    Meitu is only the tip of the spear. Smartphone manufacturer Huawei has provided a simple beauty mode in its default camera app. Chinese video streaming software provides a similar functionality for performers. Even Skype had trialed a digital make-up service in association with Shiseido.

    Authenticity

    There is a tension between the trends in authenticity and some of the developments that we’ve seen in beauty.

    On the one hand there are the clean and effortless beauty movements that taped into a wider consumer trend around natural.

    On the other hand you have the Korean ten-step beauty process popularised over the last decade and digital beauty apps – particularly from China and Korea.

    In the case of digital beauty and instagram filters critics claim that a new form of dysmorphia seems to be emerging. Its the difference between what they see in the mirror and on their smartphones.

    That dysmorphia is one of the things that has driven a move towards authenticity. In the West, wider moves around everything from trans rights to the body positive movement has redefined what make-up does.

    Punk

    Whilst most people think of punk and associate it with tourists taking pictures in Camden, the Sex Pistols and Vivienne Westwood. But the biggest impact of punk was the rise of independent media from fanzines to record labels. We’re seeing a similar DIY approach in the beauty industry. Big beauty companies are being challenged by independent companies with a narrow or even singular product focus. There are a number of perceived advantages to these independent brands:

    • Perception that niche brands spend less on advertising and more on research and development; these products can be considered more specialised and effective
    • Niche beauty brands can have greater social currency in terms of being an element of self expression and part of friend-to-friend recommendations

    In China, you see a greater interest in these independent niche brands from men than female consumers.

    Diversity

    Traditionally make-up has been an additive process to conceal and cover up blemishes, flaws and signs of ageing. Modern make up is about celebrating quirks and even flaws. This goes beyond beauty spots to female baldness and skin conditions. Effortless make-up is often an artfully constructed look where the person rolled straight out of bed.

    Beauty from the inside

    Beauty from the inside has a mix of socio-cultural aspects to it. In China it includes focusing on quality sleep to reflect in beauty regimes. The key thing for most brands is the ingestion of ingredients. Where are the lines drawn between make-up and the health-like claims of functional foods? Could we see licensed pharmaceutical products as cosmetic aids like currently happens in China? Here’s that the Hong Kong Trade and Development had to say about ‘cosmeceuticals’ in their report on China’s Cosmetics Market:

    Cosmeceuticals, especially Chinese herbal cosmetics, are opening up a new territory in the cosmetics market. It is understood that more than 170 enterprises have tapped into China’s cosmeceuticals market to date, many of them renowned pharmaceutical companies in China, such as Tongrentang and Yunnan Baiyao. Cosmeceuticals only have a market share of about 20% in the mainland at present. In Europe, the US and Japan, cosmeceuticals have a 50-60% share. It is believed that China’s cosmeceuticals market has much room for development. As young consumers begin to concern themselves with the ingredients and quality of products, consumption of cosmeceuticals tends to start at increasingly early ages. While cosmeceuticals have medical properties, they are classified as cosmetics since there is still no official definition for the term ‘cosmeceuticals’ on the mainland.

    China’s Cosmetics Market – HKTDC Research

    Natural

    Natural has affected the food industry and this has extended to beauty trends Younger consumers are interested in products that don’t contain ingredients that sound synthetic. The lack of artificial ingredients a key selling point. Instead they expect natural and botanical ingredients.

    A natural output of this trend has been a rise in home manufactured cosmetics supported by an eco-system of how-to videos on YouTube.

    Ageing

    The population of the developed world in both the west and east is aging. This means that gen-y and gen-z obsessed beauty marketers are having to adapt to an ageing audience. They have the disposable income and the demand for beauty products.

    Brands are adapting their

    • Products and formulations
    • Packaging
    • Language – you know longer see ‘anti-aging’ used on many product descriptors, despite that being essentially what the products ‘do’

    More information

    Digital Watch: How Chinese Millennials & Gen Zers are Re-connecting with Their Elders | Jing Daily

    App Annie data on Meitu

    Shiseido’s New “TeleBeauty” App , A Virtual Makeup Solution for Online Meetings | Shiseido News Releases

    China’s selfie obsession | The New Yorker

    China’s Cosmetics Market – HKTDC Research

    92% of Chinese males prefer niche beauty brands: report | Campaign Asia

    The future of skincare – Spencer Schrage, Ogilvy Consulting

  • Swatch and Brexit + more

    Swatch and Brexit

    Swatch have been doing some interesting things around personalisation of watch design, but Swatch and Brexit feels like a leap too far. They’ve got a really nice user experience in the web interface, which makes this a disappointing post to make. I do wonder about who they think Swatch and Brexit is actually aimed at? What other fashion or luxury brand has looked to exploit Brexit like a tawdry souvenir seller?

    swatch brexit

    More Beyond campaign

    Cathay Pacific – Move Beyond campaign might have passed by without a mention for me for a number of reasons.

    • It doesn’t say anything new, but reaffirms the Cathay Pacific that I’ve known and loved to fly with
    • It’s very much a campaign designed to top up brand awareness and consideration for the airline which has taken some brand knocks at home and declining awareness abroad
    • It’s about brand purpose, which seems to be a hygiene factor at the moment. More on that from Mark Ritson. I am not sure that Cathay Pacific’s brand purpose passes Ritson’s test of being prepared to stick with the brand purpose, even when it costs money – like when they moved away from having the Mandarin Oriental handling lounge catering…

    Creatively its nice. A generic, safe looking brand film with catalogue corporate video backing track. I know Jack Scott shot it and some of the cinematography is nice (that word again), the colouring of the film is on point for money well spent. As an audience member it is pleasant enough to watch drift by, but not necessarily enough to spike a change

    In fact, if it wasn’t for the MTR (Hong Kong’s equivalent of London Underground and Overground) and Hong Kong International Airport outdoor advertising it would be utterly forgettable. One of the print posters has a couple of clothed men holding hands running on a beach. An ideal compromise between a socially conservative society and western virtue signalling.

    Cathay Pacific LGBT

    The poster wasn’t initially allowed to run on the MTR or in Hong Kong International. I heard some murmurings of China’s dark shadow casting a censoring hand on the posters – by westerners on social media. To be honest, they’d be more concerned about dealing with free speech, Falun Gong supporters, the Hong Kong independence movement rather than homosexuals being encouraged to walk on a beach in business smart suits.

    Instead the reality is more mundane. A minority of Hong Kongers: Taoists, Buddhists, the non-religious and Christians alike are a bit ‘mid western American’ about the gay community. There is an obvious tension between deeply-held beliefs, the longevity of the family through children and grandchildren. Thankfully, the LGBT community and straight supporters managed to have the ban reconsidered.

    William Chan Chinglish

    I am guessing that Chanel has insights to show that women buy its J12 watches, whether as a gift for someone else or themselves. William Chan is an interesting brand ambassador choice in this video. There is criticism in the YouTube comments on his pronunciation and ‘Chinglish’. It also feels a bit too ‘sweet’ to me. At least he’s a good boy who loves his Mum.

    Royyal Dog

    Asian Boss put together this great documentary on Royyal Dog – Korea’s top graffiti artist.

    Sony

    Lastly I found this amazing corporate film by Sony of their corporate history that I guess was shot in the early-to-mid-1970s. The manufacturing process, in particular test and measurement being so labour intensive is fascinating. The 5 inch micro-TV set is a beautiful piece of product design, as is the early Trinitron TV set. The hi-fi equipment is achingly beautiful. Well worth watching it from start-to-finish. More Sony content here.

  • Protect Hong Kong heritage + more

    Officials in unprecedented move to protect Hong Kong’s heritage by creating new system to save modern buildings from developers’ wrecking ball | South China Morning Post – potentially big move, it would be interesting to see how this goes down with the developers. Protect Hong Kong heritage as a concept has picked up momentum over past few years. A point of inflection was the demolition of Queen’s Pier in 2007 as part of land reclamation work in Central. The bigger issue is that the support to protect Hong Kong heritage would be seen by the mainland authorities as an inherently political movement looking to cling to old colonial ways. More on Hong Kong here.

    Harry’s and Dollar Shave Club upended the shaving industry — then conglomerates snapped them up – Axios – former Treasury secretary Larry Summers quotes on Twitter were very interesting. They reflect on a challenge that European tech start ups have faced for decades: “This article is as vivid an example as I have seen of the need for an overhaul of US antitrust. If this can be happening in shaving industry, problems may be pervasive even outside technology. The interesting question is how much of the problem is failed enforcement of existing law and how much is that existing law needs to be altered. I suspect the former. You do not have to have a broad new theory of antitrust to be appalled by these developments. They look terrible for consumer welfare.”

    Google may decide to charge for Google My Business listings – Search Engine Land – you have to wonder about this. Google for years beat up Yahoo!, Kelkoo etc over paid inclusion

    Analysis: Edelman ‘Undaunted’ Amid Perfect Storm | Holmes Report – interesting read, if a rather naive view of what ad agencies do now

    Planning tool: 100 Ideas On Tiny Budgets – Planning Dirty – something that I helped out on. Handy for planners (Google Slides)

    A Mysterious Hacker Group Is On a Supply Chain Hijacking Spree | WIRED – surprised that this hasn’t happened more often

    Opinion | Nike Told Me to Dream Crazy, Until I Wanted a Baby – The New York Times – of course Nike hates women, look at their manufacturing practices, this sponsorship story should be no surprise as it fits into a wider narrative. But they love female consumers who buy Nike

    A History of Competition: The Impact of Antitrust on Hong Kong’s Telecommunications Markets | Fordham Intellectual Property, Media and Entertainment Law Journal – I’ve only got part way through this but interesting reading for anyone working on clients in the Hong Kong mobile provider market (PDF)

    K-pop’s rise in China is fueling fears of a masculinity crisis | Quartz – I suspect that a lot of this is government agenda driven. A bit like the notion of ‘leftover women’. ‘Masculine’ hiphop culture also poses a problem

    SoundCloud » Share new music on SoundCloud directly to Instagram Stories – this makes a lot of sense when you think about how music marketing has become much more data centric and meme driven. Old Town Road: The Best Entertainment Case Study of 2019 Lil Nas X being the poster child of this