Ged Carroll

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  • Loose connected networks

    In order to tell you about loose connected networks, I wanted to tell you about my friend Heather. During the dot com era when I started my agency career, Heather and I were pod (as in cubicle) neighbours at the same agency for 2 1/2 years.

    The last time we worked together was almost five years ago. However we have managed to keep in touch over the past five years via email on an irregular basis, the occasional phone call and kept up to speed with the happenings in each others lives.

    Heather is a classic example of a loose connected networks within my professional life.One which would not have been realistically possible without the benefit of email. This network maintenance with people who I have known through different phases of my life is a key example of how the Internet has altered our social fabric and social networks such as LinkedIn, SoFlow and Orkut have tried to codify this process.

    The value of loose connected networks to me is very tangible. I went on a business trip to Silicon Valley whilst at Yahoo!. Heather met me at San Francisco airport, gave me a tour of Silicon Valley and on my one night off, took me to the Sunnyvale town market and custom car show.

    Being in a strange place and being able to kick back with a friend who is a local, but at the same time gets where you are coming from was priceless. Being able to find a bar with a proper Irish fry up with black and white pudding makes her even more valuable!.

    I got to see a more human personal Silicon Valley than some of my peers who dismiss the place as being dull.

    Certainly Sunnyvale felt small, but then why wouldn’t it when most of the major employers provide most of lifes requirements on giant campuses and you can buy everything else at the out-of-town Walmart or Target store. Being a European I was reminded of the small town mythology perpertrated in US films like American Grafitti, Back the Future and ET. Having been to Sunnyvale it all made sense. More ideas related content here.

  • Sean Coombes reinventing his label

    The New York Times has an interesting article about how Sean Coombes is trying quite successfully to walk his urban fashion label out of the cliche it had become. Though his business is worth some 400 million USD annually, Coombs has seen the writing on the wall of the scene and rather than cater for the limited market of Ali G impressionists is trying to move more upmarket. The urban fashion scene has become as tired as the sound of R&B and rap music, in the way that 80’s rock got into treading the same groove over and over again to make money.

    In the US, labels like Ecko, Sean John and Phat Farm have been co-opted by preppie clientele. There is a certain irony in this as Phat Farm often aped preppie and collegiate looks for the hip-hop community. Now Phat Farm has been co-opted by desperate brands such as Motorola looking for a hook-up, Russell Simmons sold out leaving the company to an international conglomerate. Brands like Gap and Abercrombie and Finch have stolen much of the look. While in Europe, genuine workwear brands like Carhartt and Dickies that were part of the real prison yard baggy look have combated the new pretenders by acknowledging their fashion customer base and participating in associated activities like music and extreme sports.

    Coombs is using his womenswear range as a Trojan horse to get into the department stores that otherwise would not have carried his usual clothing range. More on fashion here
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  • Level3

    Totaltele.com had an interesting report from Dow Jones Newswire how Level3 the backbone network provider had been exhibiting Enronesque traits.

    Level 3’s capital-intensive business model is questioned (subscription required) by Helen Draper highlights how Level3 is having to invest huge amounts of money to make just a little money back, hurting its working capital. This was one of the factors that encouraged all the creative accounting at Enron.

    I have a bit of related history. Back in the day I was involved in launching Enron Broadband Services in Europe. The operation was a start-up with just three bright Americans who were sent over to kick things off. I got them sorted with their first UK mobile phones, which were prepaid devices on Orange.

    My team was responsible for introducing them to the European telecoms media, the telecoms analyst community and key contacts at the major peering networks in London. I thew the most awkward party ever. A whole pile of UNIX and Cisco experts ate nouveau cuisine in a minimalist restaurant that required a cloak room assistant to help you find the exit door in the bathroom. My job at that time wasn’t made any easier by Level3. In a classic case of the Emperor’s new clothes or dot com hubris, Enron had a complex PowerPoint deck and a story that  didn’t make much sense. At the time Level3 was both a supplier of capacity to Enron Broadband Services and a determined critic.

    It’s then CEO James Crowe was a vocal critic of the Enron Broadband Services business model according to journalists that I had spoken to. Which made my job so much harder.  Of course, some of Crowe’s criticism was justified and none of us really had an idea of how much of a mess Enron actually was. It is ironic to think that Level3 might be treading a similar path. More telecoms related content here.

  • Breakfast clubs

    Its easy having worked in the media to lose touch with what happens in society. When I read in the FT on Saturday about Greggs the Bakers’ school breakfast clubs I was impressed and disturbed at the same time.

    Firstly the disturbed bit, I went to school in a hardship hit area where many kids queued to get free school meals, I managed to avoid it myself as my Dad managed to keep working. The recession hit 80s I thought were long gone, its a lot easier to get work now. The breakfast clubs reminded me that the child poverty one associated with my parents day and before; despite family credit and new deal schemes designed to alleviate real poverty. It seemed like something one would have expected when there were the dark satanic mills and dank industrial landscapes portrayed in LS Lowry paintings and sketches where working-class people toiled on the edge of existence and children were at risk of catching rickets and got their shoes from a ‘boot club’. Instead of the dark satanic mills, there are now warehouses with zero hour contract employees. This isn’t even the old day wages suffered by construction workers and stevedores working day rates pre-containerisation on the docks. 

    If this carries on the political centre won’t hold with this level of poverty.

    I was impressed by the way Greggs have taken positive steps to help communities deal with this by funding the food and equipment like toasters and having their own staff train volunteers who cater for the breakfast clubs. Breakfasts improve punctuality and help the children concentrate on their morning lessons, since many of them would not have eaten until lunch time. The campaign seems to be a text-book case of corporate and social responsibility activity. Apparently the scheme costs them in the region of 250,000GBP per annum and puts to shame the Big Food companies who have far more resources at their disposal and are in desperate need of far more goodwill. What do you think? More related posts here.

  • Jamster & consumption

    Jamster

    Jamster the ringtone, logos and java games company most famous for its crazy frog ringtone TV adverts has been all over the media this week with the success in the UK charts of a single based on the ringtone.According to the Financial Times on Saturday the company has sold about 11 million Crazy Frog ringtones across Europe at about 3GBP a time. Lets be generous and allow them a cost of transcation of about 0.15GBP, giving a potential pre-tax profit of about 31.5 million GBP. This doesn’t take into account the cost of making the ads, online advertising, business infrastructure etc.

    Now in the UK according to anonymous sources quoted by media gossip newsletter Holy Moly, they have spent about 30 million GBP on TV advertising. Given the amount of times that I see the adverts when I go to the gym, I suspect that this number is not far off the mark. So, the frog is not as profitable as it would first seem. In addition, the adverts do not drive traffic to the Jamster website where they can cross promote other products, but flash up a short code number that you SMS for your ringtone.

    Where it gets really interesting according to the same sources is that from the a TV advertising point of view is that the ringtone adverts are apparently driving down the cost of TV ads. Understandably advertisers generally don’t want to appear in the slot after a Crazy Frog ad as a large proportion of the audience will have channel surfed off until the programme is back on, this means that the TV channels finding it harder to sell on these slots. The big mystery is why they haven’t told Jamster to get lost yet? More wireless related posts here.

    Class and consumption

    The New York Times has run a very interesting article on class and consumption in the US. When the Jones’ wear jeans talks about how technology, low inflation and consumer credit has levelled the playing field for the consumption of luxury goods and that the rich are more likely to be diffferentiated by the personal services they consume like plastic surgery, a nanny and a personal chef.

    Key take outs:

    • With the demise of the community and the rise of mass media, people are less likely to be bothered about keeping up the Jones’ (ie their local community) and more bothered about getting their fair share of what the rich have
    • Consumption is patchy, people may shop for discount brands but still like Starbucks coffee, iPods and designer jeans
    • About half of Americans now have a cell phone (there is about 176 million cellphones in the US), the cost of a cellphone has fallen to about an eighth of what it was a decade ago
    • Department store prices have fallen by about 10 per cent in the last decade
    • The new hot segment in the car market is ‘sub-luxury’ cars (like the BMW 1 series and the Audi A3)
    • American consumer debt is about 750 billion USD, up about six-fold over the past 20 years
    • I found it interesting that the article made a big play about how marketers are having to move from income and gender (socio demographic) segmentation to lifestyle and interests. (Are US marketers way behind the UK in this respect? I would have thought that the likes of P&G would have led the way rather than followed?)

    Finally a quote from a spokesperson from Godiva – the chocolate firm: “People want to participate in our brand because we are an affordable luxury,” said Gene Dunkin, president of Godiva North America, a unit of the Campbell Soup Company. “For under $1 to $350, with an incredible luxury package, we give the perception of a very expensive product.”

    renaissance chambara says that it goes to show the old maxim that perception is reality.