Category: consumer behaviour | 消費者行為 | 소비자 행동

Consumer behaviour is central to my role as an account planner and about how I look at the world.

Being from an Irish household growing up in the North West of England, everything was alien. I felt that I was interloping observer who was eternally curious.

The same traits stand today, I just get paid for them. Consumer behaviour and its interactions with the environment and societal structures are fascinating to me.

The hive mind of Wikipedia defines it as

‘the study of individuals, groups, or organizations and all the activities associated with the purchase, use and disposal of goods and services.’

It is considered to consist of how the consumer’s emotions, attitudes and preferences affect buying behaviour. Consumer behaviour emerged in the 1940–1950s as a distinct sub-discipline of marketing, but has become an interdisciplinary social science that blends elements from psychology, sociology, social anthropology, anthropology, ethnography, marketing and economics (especially behavioural economics or nudge theory as its often known).

I tend to store a mix of third party insights and links to research papers here. If you were to read one thing on this blog about consumer behaviour, I would recommend this post I wrote on generations. This points out different ways that consumer behaviour can be misattributed, missed or misinterpreted.

Often the devil is in the context, which goes back to the wide ranging nature of this blog hinted at by the ‘renaissance’ in renaissance chambara. Back then I knew that I needed to have wide interests but hadn’t worked on defining the ‘why’ of having spread such a wide net in terms of subject matter.

  • Dmoz + more news

    Dmoz

    RIP Dmoz: The Open Directory Project is closing | SearchEngineLand – the demise of Dmoz is probably only of interest to old school web users who had used search directories before search engines became more effective and SEO people. Directories and their taxonomies were the search engines of yore. Back when I worked at Yahoo!, Dmoz had already been depreciated as a signalling factor in search engine results. Danny Sullivan gives it a good write-up

    How to

    How to change WeChat Official Account without losing followers | Walk The Chat

    Ideas

    Failing to See, Fueling Hatred | danah boyd

    Luxury

    How China’s ‘Mr. Bags’ Moves Luxury Handbags in Mere Minutes | Business of Fashion

    Security

    Researchers uncover PowerShell Trojan that uses DNS queries to get its orders | Ars Technica – ingenious in its execution

    Uber uses Greyball tool to deceive authorities: REPORT – Business Insider – just wow

    Software

    WeChat’s ‘instant apps’ are falling flat | Techinasia – interesting learnings for western platforms

    London housing: ‘Eight out of 10 homes in flagship London schemes sold to overseas buyers’ | London Evening Standard – could property developers get by on the domestic market though?

    Spend too much time on PowerPoint and Excel? Get this FREE plugin! | David Price | Pulse | LinkedIn – LinkedIn e-commerce???

    CIPR Research Paints Downbeat Picture Of UK PR Industry | Holmes Report – so basically things haven’t moved on over the past 10 years or so?

    Huawei’s Campus Design Under Fire – WSJ – “When you build something, especially like a headquarters, you’re making a statement about who you are.” said Aric Chen, lead curator for design and architecture at the M+ museum in Hong Kong. “I’m not sure what this statement is saying about Huawei.” – I thought it’s aping of existing architecture in European cities quite appropriate

    Bot nets | Schneier on Security – great write-up

    YouTube TV – interesting experiment

    Facebook now ranks your ❤️️’s above your 👍’s | The Next Web – Buzzfeed must be pissed

  • Have we reached peak streetwear?

    At the end of January I wrote a blog post about the landmark luxe streetwear collection by Louis Vuitton and Supreme.

    I delved into the history of streetwear and the deep connection it shared with luxury brands. This linkage came from counterfeit products, brand and design language appropriation.

    This all came from a place of individuality and self expression of the wearer.

    obey

    I reposted it from my blog on to LinkedIn. I got a comment from a friend of mine which percolated some of the ideas I’d been thinking about. The comment crystalised some of my fears as a long-time streetwear aficionado.

    This is from Andy Jephson who works as a director for consumer brand agency Exposure:

    The roots of street and lux that you point to seem to be all about individuality and self expression and for me this is what many modern collabs are missing. To me they seem to be about ostentatious showmanship. I love a collaboration that sees partners sharing their expertise and craft to create something original. The current obsession with creating hype however is creating a badging culture that produces products that could have been made in one of the knock-off factories that you mention. Some collabs that just produce new colourways and hybrid styles can be amazing, reflecting the interests of their audience. But far too many seem gratuitous and are completely unobtainable for the brand fans on one side of the collaborative partnership.

    The streetwear business is mad money

    From Stüssy in 1980, streetwear has grown into a multi-billion dollar global industry. Streetwear sales are worth more than 75 billion dollars per year.

    By comparison the UK government spent about 44.1 billion on defence in 2016. Streetwear sales are more than three times the estimated market value of Snap Inc. Snap Inc., is the owner of Snapchat.

    Rise of Streetwear

    It is still about one third the size of the luxury industry. Streetwear accounts for the majority of menswear stocked in luxury department stores. Harvey Nichols claimed that 63% of the their contemporary menswear was streetwear. Many luxury brands off-the-peg men’s items blur the boundary between luxe and streetwear.

    The industry has spawned some technology start-ups acting as niche secondary markets including:

    • Kixify
    • K’LEKT
    • THRONE
    • StockX
    • SneakerDon
    • GOAT

    Large parts of the streetwear industry has become lazy and mercenary. You can see this in:

    • The attention to detail and quality of product isn’t what it used to be. I have vintage Stüssy pieces that are very well-made. I can’t say the same of many newer streetwear brands
    • Colour-ways just for the sake of it. I think Nike’s Jordan brand is a key offender. Because it has continually expands numbers of derivative designs and combinations. New Balance* have lost much of their mojo. Especially when you look at the product their Super Team 33 in Maine came up with over the years. The fish, fanzine or the element packs were both strong creative offerings. By comparison recent collections felt weak
    • The trivial nature of some of the collaborations. This week Supreme sold branded Metro Cards for the New York subway
    • Streetwear brands that sold out to fast moving consumer products. This diluted their own brand values. While working in Hong Kong, I did a Neighborhood Coke Zero collaboration. The idea which had some tie-in to local cycling culture and nightscape. Aape – the second-brand of BAPE did a deal wrapping Pepsi cans in the iconic camouflage

    Hong Kong brand Chocoolate did three questionable collaborations over the past 18 months:

    • Vitaminwater
    • Nissin (instant noodles)
    • Dreyer’s (ice cream)

    By comparison, Stüssy has a reputation in the industry for careful business management. The idea was to never become too big, too fast. The Sinatra family kept up quality and selective distribution seeing off Mossimo, FUBU and Triple Five Soul. Yes, they’ve done collaborations, but they were canny compared to newer brands:

    “The business has grown in a crazy way the past couple of years,” says Sinatra. “We reluctantly did over $50 million last year.”

    Reluctant because, according to Sinatra, the company is currently trying to cut back and stay small. “It was probably one of our biggest years ever — and it was an accident.”

    Sinatra characterises Stüssy’s third act as having a “brand-first, revenue second” philosophy, in order to avoid becoming “this big monstrosity that doesn’t stand for anything.”

    The Evolution of Streetwear. The newfound reality of Streetwear and its luxury-like management academic study uncovered careful brand custodianship.

    It’s not clothing; it’s an asset class

    Part of the bubble feel within the streetwear industry is due to customer behaviour. For many people, street wear is no longer a wardrobe staple. Instead it becomes an alternative investment instrument. Supreme items and tier zero Nike releases are resold for profit like a day trader on the stock market.

    Many of the start-ups supported by the community play to this ‘day trader’ archetype. It is only a matter of time for the likes of Bonham’s and Sotherby’s get in on the act.

    A key problem with the market is that trainers aren’t like a Swiss watch or a classic car. They become unusable in less than a decade as the soles degrade and adhesive breaks down.

    There is the apocryphal story of a Wall Street stock broker getting out before the great stock market crash. The indicator to pull his money out was a taxi driver or a shoe shine boy giving stock tips.

    Streetwear is at a similar stage with school-age teenagers dealing must-have items as a business. What would a reset look like in the streetwear industry? What would be the knock-on effect for the luxury sector?

    More information
    USA Streetwear Market Research Report 2015 | WeConnectFashion
    Louis Vuitton, Supreme and the tangled relationship between streetwear and luxury brands | renaissance chambara
    New Balance Super Team 33 – Elements Collection | High Snobriety
    New Balance ST33 – The Fanzine Collection | High Snobriety
    1400 Super Team 33 (ST33) trio | New Balance blog – the infamous fish pack
    How Stüssy Became a $50 Million Global Streetwear Brand Without Selling Out | BoF (Business of Fashion)
    The Evolution of Streetwear. The newfound reality of Streetwear and its luxury-like management by de Macedo & Machado, Universidade Católica Portuguesa (2015) – PDF

    * in the interest of full disclosure, New Balance is a former client.

  • Eatmybeat + more things

    Eatmybeat

    This week I was listening to: [Free Download] London Collective, eatmybeat, Drop a Tasty 21 Track Compilation  ‘Bonus Snacks Vol. 2’ Perfect for DJs | Magnetic

    Eatmybeat have put together a create collection in Bonus Snacks Vol. 2. The Eatmybeat compilation is an interesting mix of ambient soundscapes, old school electro and various strands of house music. 

    Ablet lightning audio adapter

    I was upgraded Bose QC25 headphones I use at work with a new audio cable. The Ablet Lightning Audio Adapter for Iphone 7 / 7 Plus is a great replacement cable, microphone and remote that makes doing calls an awful lot easier. Once the call is over, I just unplug and jack in with the original cable that stays in my iPod

    Blade Runner 2046 preview images

    Instagram announced a carousel function that shows up to 10 photos and videos in the one frame. The first one I saw in the wild was to promote the new Blade Runner film due this year

    Safari ready

    Kelly Moss Motorsport built a ‘safari ready’ Porsche 911 that evoked the old Rothmans Porsche rally cars of the 1980s, check out their series of pictures here. The original Porsche 911 RS SC prepared by Dave Richards Motorsport were the dream car of my teens, alongside the rally raid ready Porsche 959 that they also prepared.

    Rothmans 176 Porsche

    The grey colour reminds me of post-war vintage tractors from the likes of Nuffield. Porsche made some beautiful looking tractors in the 1950s – a useless fact that I picked up as a child spending much of my time on the family farm in Ireland and having a Dad who used to repair heavy agricultural and construction plant early on in his career

    Porsche Tractor

    Collecting Europe

    Collecting Europe – really interesting game that investigates consumer attitudes to boundaries and identity

  • Unreasonable behaviour

    Much of my social channels are filled with outrage and discussion about what is perceived as unreasonable behaviour.

    Tea Party Express at the Minnesota capitol

    Causes of unreasonable behaviour

    On one hand we had filter bubbles that allowed audiences to stay isolated, apparently only seeing the content which broadly fitted their world view. For the metropolitan elite, its a steady diet of virtue signalling. For the right it is the Illuminati / New World Order view of an aloof elite.

    On the other hand we have voices that break through and are generally viewed as unreasonable behaviour, or abhorrent by those in my social sphere.  The archetype of the breakthrough voice personifying unreasonable behaviour would be Milo Yiannopoulos. Yiannopoulos is a complex character who has gone from post modern poet who borrowed from pop music and television without attribution, to technology journalist and a libertarian who has become a figurehead of the alt-right. Along the way his wardrobe has changed from a preppy sloan look to a supporting character from the original version of Miami Vice.

    Yiannopoulos is very adept at provoking a response from his opponents that rallies his supporters since they think it is evidence of the backlash from an omnipotent elite.

    Those on the right would point to figures like Kerry-Anne Mendoza, the editor in chief of The Canary – who has been accused of unreasonable behaviour in terms of sensationalist or irresponsible journalism.

    The underlying element is that everyone cannot agree on what the problem actually is. Silicon Valley is lining up to filter out the worst excesses of the right; partly because engineer political views and advertiser views are largely aligned.

    Generally engineers are degree educated so tend to be libertarian and socially liberal. They will support diversity and often work in multi-national teams. They are acutely aware of the power that their technology has which is why privacy tends to be most politicised amongst the tech-literate. Whilst large corporates would like to do what made the most commercial sense, there is a tension in Silicon Valley between this desire and the ability to hold on to engineers to do the work.

    At the other end of the spectrum right wingers are trying to crowd fund a lawsuit against Twitter for for discrimination against conservatives and violations of antitrust regulation. WeSearchr – the crowd-fund platform equate Twitter making a call is equated to discrimination in the American South during the 1960s.

    Ken White, attorney at Brown White & Osborn LLP and blogger on First Amendment issues, disagrees.

    “WeSearchr’s claims of censorship and discrimination are frivolous,” he told me in an email. “Twitter may be ‘censoring’ in a colloquial way, but it’s a private platform and not governed by the First Amendment. It’s free to kick people off for speech it doesn’t like unless doing so runs afoul of a particular federal or state statute, and WeSearchr hasn’t cited a plausible relevant one.”

    “Antitrust law is very complicated and it’s pointless to speculate about what WeSearchr thinks it means by citing it,” he said. “But antitrust law doesn’t say ‘it’s illegal to be a big company that dominates a field.’ Generally it restricts anti-competitive practices, and WeSearchr has never credibly identified any.”

    Secondly there is research done by Demos to suggest that those of use with more liberal values have a looser social bubble and are likely to be more aware of inflammatory commentary by those with more populist views.

    People with more polarized political affiliations tend to be more inward-facing than people with more moderate political affiliations. In short, the echo chamber effect is more pronounced the further a group is from the centre.

    Conversely, those who hold more extreme views will feel emboldened as part of an enclosed community of like mined people.

    What should be done?

    Demos suggests that the mainstream news as a point at which the different opinions are most likely to meet. However, the very subjective viewpoint of different mainstream news outlets imply that this isn’t likely to happen.

    The technology companies have made it clear that they will try and curb the worst excesses of the populist faction online. My sense is that it will fuel their sense of persecution  and provide a point to rally around.

    Should anything be done?

    More information
    Canary in the pit | Private Eye
    The Alt-Right Is Trying to Crowdfund Twitter’s Destruction | Motherboard
    Talking to ourselves | Demos

  • Pro Brexit town + more news

    Pro Brexit town 

    Welcome to the most pro Brexit town in Britain | FT – One thickset Lithuanian man asked why English people did not seem to like foreign workers. “They complain about us,” he said. “But why they not do the work?” – A lot of small towns dominated by food production, warehousing or agriculture became a pro Brexit town. The reason isn’t that hard, emigration disproportionately affects people at the bottom

    Business

    Apple’s record quarter by the numbers – Six Colors – the iPad’s bright spots are in China and India – its basically a media playback device

    China

    Why Donald Trump is declaring war on all fronts | Hong Kong Economic Journal Insights – Trump’s approach has quite a lot in common with Mao Zedong’s class-struggle philosophy. Nice analysis

    Design

    Fullstopnewparagraph — Freelance copywriter | London – really nicely designed site via our Matt

    Economics

    Europe after Brexit | Control Risks – basically the EU is better off without the UK

    No ‘new London’ in EU after Brexit – RTE – more likely to be geographically fragmented around specialisms such as insurance, fund management etc

    Gadgets

    3D TV is officially dead as Sony and LG stop making sets | FierceCable – “Purchase process research showed it’s not a top buying consideration, and anecdotal information indicated that actual usage was not high. We decided to drop 3D support for 2017 in order to focus our efforts on new capabilities such as HDR, which has much more universal appeal.”

    Ideas

    Nine Fears about The Future of Data & Technology – Edelman – interesting research with the University of Cambridge Psychometrics Centre

    Vanishing point: the rise of the invisible computer | The Guardian – there is also the question of usability as well

    Online

    Important Announcement Regarding Club Penguin on Desktop and Mobile Devices | Club Penguin – wow, it had been a stalwart of virtual purchases and child friendly social networks for a good number of years. I wonder what the new platform will look like

    Software

    Bosch, Cisco, Gemalto and More: Tech Giants Team Up For Blockchain-IoT – CoinDesk – Buzzword compliance, but what’s wrong with strong crypto without cloud intermediation?

    Wireless

    The once-mocked iPhone Plus has proven to be Apple’s best bet in years | Quartz – interesting that the article is viewing it from a very western-centric viewpoint. Big phones were in APAC for years before iPhone

    Communities Dominate Brands: Deloitte Counted 120 Million Used Smartphones Were Sold in 2016 (growth of 50% vs 2015) – Understanding the second-hand handset market

    Seven years after its launch, it’s still not entirely clear what an iPad is for | Quartz – I know that feeling well