Ideas were at the at the heart of why I started this blog. One of the first posts that I wrote there being a sweet spot in the complexity of products based on the ideas of Dan Greer. I wrote about the first online election fought by Howard Dean, which now looks like a precursor to the Obama and Trump presidential bids.
I articulated a belief I still have in the benefits of USB thumb drives as the Thumb Drive Gospel. The odd rant about IT, a reflection on the power of loose social networks, thoughts on internet freedom – an idea that that I have come back to touch on numerous times over the years as the online environment has changed.
Many of the ideas that I discussed came from books like Kim and Mauborgne’s Blue Ocean Strategy.
I was able to provide an insider perspective on Brad Garlinghouse’s infamous Peanut Butter-gate debacle. It says a lot about the lack of leadership that Garlinghouse didn’t get fired for what was a power play. Garlinghouse has gone on to become CEO of Ripple.
I built on initial thoughts by Stephen Davies on the intersection between online and public relations with a particular focus on definition to try and come up with unifying ideas.
Or why thought leadership is a less useful idea than demonstrating authority of a particular subject.
I touched on various retailing ideas including the massive expansion in private label products with grades of ‘premiumness’.
I’ve also spent a good deal of time thinking about the role of technology to separate us from the hoi polloi. But this was about active choice rather than an algorithmic filter bubble.
I have a couple of great designer collaboration profiles. The first designer collaboration is Susan Kare. Kare reflects on how she started at Apple and her work on designing the graphic elements of the original Macintosh operating system.
Her work as a designer collaboration with Apple’s engineering team, still echoes down through Apple lore and in the work of user experience (UX) specialists to this day
A second interview on Sarah’s designer collaboration with the Mac development team is equally illuminating.
Nike produced documentary on Tom Sachs on his relationship with Nike, the eventual designer collaboration on the Mars Yard series of shoes and the development of Nike Common Craft series of shoes. The childhood joy of the project Apollo era space programme shines through in Sachs’ thinking.
Manga Video
Andy Frain and an oral history of Manga Video, which as the video company responsible for my love of anime as an art form. Akira, Fist of The North Star, Legend of the Overfield and Ghost In The Shell were all out on video from Manga Video.
The philosophy of AI opportunity
Ben Thompson on the philosophy of different technology firms and their approach to AI. The commentary on both Apple and Google are fascinating, in particular the discussion about vintage Google’s ‘I’m feeling lucky’ button.
Contrast Ben Thompson’s video with Benedict Evans on AI. I like the idea of Benedict’s that ‘AI’ is effectively a synonym for ‘magic’.
Marketing effectiveness
The Media Leader had a great interview with Les Binet at Cannes Festival of Creativity. The result is 27 minutes of marketing effectiveness gold.
Andy Hertzfeld smartphone demo
Andy Hertzfeld is famous amongst the veteran Apple Mac community for being the software architect who built most of the key parts of the original Macintosh operating system. Hertzfeld’s business card at Apple was ‘Software wizard’ – so can be partly to blame for all those people who had wizard, guru and ninja in their LinkedIn job title decades later. After Apple, Hertzfeld went on to found three companies:
Radius who made Mac accessories from monitors to high end video cards
General Magic who designed productivity devices and software that were the ancestors of PDAs (personal digital assistants), smartphones and tablets. It then pivoted to voice based computing that supported General Motors OnStar system. General Magic got so much right about technology but was far too early and featured in its own documentary on what went right and wrong.
Eazel who developed the Nautilus file system for Linux, which preceded the use of cloud computing storage like Google Drive and Box.net.
Hertzfeld captured the most complete version of the Apple Mac’s history in his blog folklore.org and the accompanying book Revolution in the Valley.
This smartphone prototype demo comes from his time at General Magic, was recorded in 1995.
This post on gaming as politics was inspired by a Taiwanese adventure game played on mobile phones. The game in question is considered a national security risk by the Hong Kong government. (In China, it wouldn’t be able to be downloaded anyway).
Reversed Front: Bonfire – banned in Hong Kong
Chris Tang, the current secretary of security for the Hong Kong government said that having the game on your phone or playing it was a national security law offence. The game was an act of ‘soft resistance’ designed to corrupt Hong Kong’s youth.
According to a statement by the National Security Department (NSD) of the Hong Kong Police Force, Reversed Front: Bonfire is
…a game with the aim of promoting secessionist agendas such as “Taiwan independence” and “Hong Kong independence”, advocating armed revolution and the overthrow of the fundamental system of the People’s Republic of China established by the Constitution of the People’s Republic of China. It also has an intention to provoke hatred towards the Central Authorities and the Government of the Hong Kong Special Administrative Region.
Imagine an anti-communist version of Myst that’s more text driven, built by diesel punk anime and waifu fans and you have a good idea of what Reversed Front: Bonfire is.
The developers at ESC Taiwan do not hide their views. It is a great example of ‘gaming as politics’ with gameplay referencing key slogans of the 2019 Hong Kong protests.
The Hong Kong government is probably sensitive about dissent through gaming when protests went virtual on Nintendo’s Animal Crossing: New Horizons – when COVID restrictions made real-world protests impractical.
Gaming as politics beyond Hong Kong
Gaming as politics in Hong Kong is only the latest place where the medium as been used to press a political ideology.
As video game graphics have improved video game footage or machinima have been used to create footage that has been passed off as war footage. As it has got better, it has been easier to convince the casual observer on social media. Examples include HAMAS and Israel, Israel and Iran, Russia and Ukraine and Russia in Syria.
A Ukrainian research paper Video Games As Deep Media: challenges during the Russian-Ukraine war outlines how both sides have used video games as a propaganda channel. Ukrainians have skilfully used tools like customised gaming maps and conversations on online games to directly address Russians about the truth of the war. Gaming provided a space largely unmediated by the Russian government, at least at the beginning of the war.
On the flip side, Russia has pumped propaganda efforts into platforms like Minecraft and Roblox.
Political satire in games
Gaming as politics lent itself well to political satire. These are usually developed by independent software companies. For instance Bundesfighter II Turbo was based on caricatures of candidates in the 2017 German federal election. Hong Kong 1997 was a Japanese developed game based in a fantastical version of Hong Kong SAR – it also has the distinction of being considered one of the worst games ever.
Gaming as politics and as a political culture
Online radicalisation of gamers has become prevalent and the International Centre for Counter Terrorism provides advice for games design teams.
One issue that I have with the ICCT is that there is a lack of proportionality in what they talk about. I can understand that this is partly because even a small percentage of people can cause a lot of carnage. And like other emotive issues being absolutist tells a great story, which will help with everything from grants to getting meetings with politicians. One assertion they make is quite interesting:
…the relative opaqueness of video game spaces provides an attractive opportunity to meet online and outside the watchful eye of law enforcement. Moreover, the presence of many young people who may be vulnerable to extremist messaging efforts creates ideal circumstances for exposure to extremist viewpoints. However, we argue that particular aspects of gaming culture may also have a hand in the proliferation of extremist beliefs. In the study by Kowert, Martel, and Swann, “[identity] fusion with gaming culture is uniquely predictive of a host of socially pernicious outcomes, including racism, sexism, and endorsement of extreme behaviors.” Examples of how such tendencies surface from time to time are numerous.
Their view is supported by academics, Political Psychology published a research paper on how far right organisations use online gaming as a pipeline to grow their numbers.
The example provided by ICCT is the Gamergate scandal. I would argue that Gamergate is part of a longitudinal trend amongst a proportion of young men towards social conservatism including ongoing misognystic expressions of their beliefs. Do I approve of Gamergate – no, do I believe that the blame is purely around the medium of gaming – also no.
KZ manager
Gaming as politics is a concept that predates the internet. KZ manager was a series of games with an anti-semitic theme. It was first published in 1988 for the Commodore 64 alongside other home computer platforms at the time. it was distributed from player to player by disc or dial-up bulletin boards. By 1989 it was banned in Germany, but kept being maintained and republished up until 2000.
Nihilism and gaming as politics
Nihilistic terrorism has now become enmeshed in gaming as politics. Nihilism implies the act for its own sake, without any ideology challenges the political nature of terrorism as a concept. Alex in A Clockwork Orange fits this nihilistic definition to a tee. The medium for living out the nihilistic fantasies has changed over time. From books, to exploitation films, shockumentaries such as Faces of Death. Connecting with other ‘like-minded’ individuals was transformed in online spaces. Gaming was just another media form adopted by the nihilists. It is still only a very small number of them that put their fantasies into any form of action.
More related Hong Kong stories here, and more on gaming here.
The Financial Times opined on the obsolescence of business cards. This has been a common theme for the past quarter of a century, so whether or not it’s actually news is up for debate.
Business cards have been a surprisingly accurate marker of my career’s evolution. Before college, when I was working in laboratories to save up, business cards were strictly for management. If anyone needed to reach me, they’d receive my name and extension number scribbled on a company compliments slip.
Fast forward to my early agency days, and changing my business cards became the immediate priority after receiving a promotion letter. I vividly recall discussing new cards with our office manager, Angie, to reflect my new title: from Account Executive to Senior Account Executive. While that promotion enabled me to buy my first home, it was the tangible act of updating my business cards that truly solidified that future title for me in my memory.
Building a network was an important part of development in the early part of my career and my manager at the time would ask us each week how many business cards we’d given out as a way of quantifying that development.
Even today in Asian countries, business cards come loaded with cultural symbolism and a distinct etiquette of exchange. The exchange of them is handy as it allows to lay out a model of who is around a meeting table based on the card collection, facilitating easier meeting communications.
Personal organisers
In the mid-1990s, the personal organiser was a staple, its prevalence varying depending on location and budget. These organisers typically featured loose-leaf pages for schedules, an address book, and a system for storing and archiving business cards, even those of people who had moved on. However, by 2001, the media was already concerned about the impending demise of the personal organiser and its potential impact on the business card’s future.
Filofax
Filofax has the reputation for being the most British of brands. It originally started off as an importer of an American product Lefax. Lefax was a Philadelphia-based business which made organisers popular within industry including power plant engineers in the early 20th century.
At that time electricity was considered to be the enabler that the internet is now, and Lefax helped to run power plants effectively and reliably. Filofax eventually acquired Lefax in 1992. During the 1980s, the Filofax became a symbol of professionalism and aspirational upward mobility. I was given one as soon as I started work, I still have it at my parents home. It’s leather cover didn’t even develop a patina, despite the beating it took in various parts of my work life: in night clubs, chemical plants and agency life. Filofax even became part of cinematic culture in the James Belushi film Taking Care of Business also known as Filofaxin many markets.
Day-Timer
In the US, there was the Day-Timer system, which came out of the requirements of US lawyers in the early 1950s and became a personal management tool for white collar workers in large corporates like Motorola – who appreciated their whole system approach. Day-Timer was as much a lifestyle, in the same way that David Allen’s Getting Things Done® (GTD®) methodology became in the mid-2000s to 2010s. Customers used to go and visit the personal organiser factory and printing works for fun. Along the way, other products such as At-A-Glance and Day Runner had appeared as substitute products. Day-Timer inspired the Franklin Planner system; a similar mix of personal organiser and personal management philosophy launched in 1984.
By the mid-1990s, Day-Timer had skeuomorphic PC programme that mirrored the real-world version of the Day-Timer. At the time this and competitor applications would allow print-outs that would fit in the real world Day-Timer organiser. Day-Timer’s move to mobile apps didn’t so well and now it exists in a paper-only form catering to people wanting to organise their personal lives and home-workers.
Rolodex
While the Filofax allowed you take to your world with you, the Rolodex allowed you to quickly thumb through contacts and find the appropriate name.
Back when I first started my first agency job, I was given my first Rolodex frame. I spent a small fortune on special Rolodex business card holders. At my peak usage of Rolodex as a repository for my business contacts, I had two frames that I used to rifle through names of clients, suppliers and other industry contacts.
Rolodex became a synonym for your personal network, you even heard of people being hired for ‘their Rolodex’. For instance, here’s a quote from film industry trade magazine Hollywood Reporter: Former British Vogue Chief Eyes September for Launch of New Print Magazine, Platform (May 8, 2025):
…to blend “the timeless depth of print with the dynamism of digital” with coverage of top creative forces, no doubt leaning into Edward Enninful’s enviable Rolodex of A-list stars, designers and creators gathered through years spent in the fashion and media space with tenures at British Vogue and as European editorial director of Vogue.
If I was thinking about moving role, the first thing I would do is take my Rolodex frames home on a Friday evening. The fan of business cards is as delicate as it is useful. It doesn’t do well being lugged around in a bag or rucksack. Each frame would go home in a dedicated supermarket shopping bag.
The Rolodex was anchored to the idea of the desk worker. The knowledge worker had a workstation that they used everyday. Hot-desking as much the computer is the enemy of the Rolodex. My Rolodex usage stopped when I moved to Hong Kong. My frames are now in boxes somewhere in my parents garage. Doomed not by their usefulness, but their lack of portability.
Personal information management
The roots of personal information management software goes back ideas in information theory, cognitive psychology and computing that gained currency after the second world war.
As the idea of personal computers gained currency in the 1970s and early 1980s, personal information software appeared to manage appointments and scheduling, to-do lists, phone numbers, and addresses. The details of business cards would be held electronically.
At this time laptops were a niche computing device. Like the Rolodex, the software stayed at the office or in the den at home. NoteCards used software to provide a hybridisation of hypertext linkages with the personal information models of the real world. NoteCards was developed and launched in 1987, prefiguring applications like DevonTHINK, Evernote and Notion by decades.
As well as providing new links to data, computers also allowed one’s contacts to become portable. It started off with luggable and portable laptop computers.
Putting this power into devices that can fit in the hand and a coat pocket supercharged this whole process.
Personal digital assistants
Personal digital assistants (PDA) filled a moment in time. Mobile computer data connections were very slow and very niche on GSM networks. Mobile carrier pricing meant that it only worked for certain niche uses, such as sports photographers sending their images though to their agency for distribution to picture desks at newspapers and magazines. While the transfer rate was painfully slow, it was still faster than burning the images on to CD and using a motorcycle courier to their picture agency.
The PDA offered the knowledge worker their address book, calendar, email and other apps in their pocket. It was kept up to date by a cradle connected to their computer. When the PDA went into the cradle information went both ways, contacts and calendars updated, emails sent, content to be read on the PDA pushed from the computer. IBM and others created basic productivity apps for the Palm PDA.
IrDA
By 1994, several proprietary infra red data transmission formats existed, none of which spoke to each other. This was pre-standardisation on USB cables. IrDA was a standard created by an industry group, looking to combat all the proprietary systems. The following year, Microsoft announced support in Windows, allowing laptops to talk with other devices and the creation of a simple personal area network.
This opened the possibility of having mice and other input devices unconstrained by connecting cables. It also allowed PDAs to beam data to each other via ‘line of sight’ connections. The reality of this was frustrating. You would often have to devices an inch from each other and hold them there for an eternity for the data to crawl across. It wasn’t until 1999 that the first devices with Bluetooth or wi-fi appeared and a couple more years for them to become ubiquitous. Unsolicited messages over Bluetooth aka bluejacking started to appear in the early 2000s.
But IrDA provided a mode of communication between devices.
versit Consortium
versit Consortium sorted another part of the puzzle. In the early 1990s the blending of computer systems with telephony networks as gaining pace. A number of companies including Apple, IBM and Siemens came together to help put together common standards to help computer systems and telephony. In 1995, they had come up with the versitcard format for address book contacts, better known now as ‘vCards’. These were digital business cards that could be exchanged by different personal information management software on phones, computers and PDAs. For a while in the late 1990s and early 2000s I would attach my vCard on emails to new contacts. I still do so, but much less often.
The following year the same thing happened with calendar events as well.
Over time, the digital business card came to dominate, via device-to-device exchanges until the rise of LinkedIn – the professional social network.
Faster data networks allowed the digital business card sharing to become more fluid.
A future renaissance for the business card?
While business cards are currently seen outdated in the west, could they enjoy a renaissance? There are key changes in behaviour that indicate trends which would support a revitalisation of business cards.
Digital detox
While information overload has been a turn that has been with us since personal computers, digital detox is a new phenomenon that first started to gain currency in 2008 according to Google Books data. Digital detox as a concept has continued to climb. It has manifested itself with people talking a break from their screens including smartphones. Digital detox has continued to gain common currency.
Creating a need for tangible contact details in the form of a business card in certain contexts.
The pivot of personal organisers
Day-Timer and Filofax didn’t disappear completely. While Day-Timer is no longer a professional ‘cult’, it now helps remote workers organise their own work day at home. They also tap into the needs of people organising their own wedding. The paper plans also gives them a memento of this event in a largely digital world.
If personal organisers continue to exist then real-world business cards would also make sense in those contexts.
Bullet-journaling
Ryder Carroll is known as the ‘father’ of the bullet journal which was a home-made organisation method which was similar to the kind of task lists I was taught to pull together in my first agency role. There were aspects of it that would be familiar to Day-Timer advocates as well.
When the world was going digital Carroll used paper to help organise himself. Carroll tapped into the fact that even computer programmers use paper including notebooks and post-it notes to manage projects and personal tasks within those projects. Carroll took his ‘system’ public via Kickstarter project in 2013.
Bullet journaling provided its users with simplicity, clarity and an increased sense of control in their life. What is of interest for this post, is the move from the virtual back into paper organisation.
Changing nature of work
Hybrid working, remote working and increasing freelance communities in industry such as advertising has affected one’s professional identity. This has huge implications for personal standing and even mental health. Human connection becomes more important via virtual groups and real-world meet-ups. Controlling one’s own identity via a business card at these meet-ups starts to make an increasing amount of sense.
The poisoning of the LinkedIn well
On the face of it LinkedIn has been a wonderful idea. Have a profile that’s part CV / portfolio which allows your social graph of professional connections to move with you through your career. Services were bolted on like advertising, job applications and corporate pages to attract commercial interest and drive revenue.
Over time, LinkedIn has increased the amount of its creator functions, driving thought leadership content that is a prime example of enshitification. 2025 saw ‘thought leaders’ publishing generative AI created posts as entirely their own work.
LinkedIn has become devalued as a digital alternative to the humble business card.
What I’m calling augmented retailing is a step change in technology in retailing from efficiency to effectiveness.
Retailing efficiency
Before we talk about augmented retailing, let’s go through efficiency which has been the focus for a long time. Depending on the way you want to look at this, you could look back centuries to the foundation of a technology multiplier: children.
Family retail businesses had family members working in their business from once they could understand and act on instructions. I have friends that started working in the family restaurant from 6-years old. I started working on the family farm (ineffectively) from a similar age.
Weighing scales were starting to become standardised by the middle-ages and giving short measures could see you punished.
The next innovation were payment related, such as currency and credit.
At the end of the 19th century thanks to industrialisation you started to see the origins of supermarkets as we now think about them. Sears Roebuck was the exemplar for mail order business, from which we now have Amazon and the countless e-tailers out there. Around about the same time the cash register was invented, which allowed cashiers to deal with more customers in a given amount of time. Cash registers then improved over the next century.
At the end of the 20th century we start to see e-tailing emerge. Accelerating mail order from being a niche to becoming a mainstream form of retail. Around the same time, you also saw cashier-less tills come in and other techniques to make shopping even more self-service.
Augmented retailing
Augmented retailing isn’t for the primary benefit of the retailer; but the customer. That’s more radical than it sounds as I write this down.
Look at other trends that marked change in retail and its about inconvenience to ‘create’ demand:
Apple retail product launches.
Abercrombe and Fitch / Hollister’s ‘club style’ door queues.
I have started to see innovations that are focused on the effectiveness of the consumer experience, rather than being orientated around retailing efficiency.
Mylowe virtual advisor
Lowe’s is a DIY superstore, rather similar to B&Q, Homebase or Toolstation in the UK. Like B&Q, Lowe’s has on-site experts to advise customers and help them select parts for projects.
Mylowe helps the experts by augmenting their expertise, providing a faster, better experience for Lowe’s customers.
A-eye
Indian snack manufacturer Britanniaworked with their agency VML India to aid blind consumers to shop independently. The app christened A-eye uses Google’s Vertex AI to recognise products on shelves and provide information about the product (quantity, ingredients, instructions etc.). Think about the personal confidence that this would bring to the user in their everyday life.
Albert Heijn provides cooking tips
Dutch supermarket brand Albert Heijn uses generative AI to help consumers by answering cooking questions. `Mijn AH assistent’ helps customers in their food shopping for food ingredients.
Walsh’s is the kind of business I grew up with in Ireland. In my part of the world it wasn’t the Walsh’s it was Kelly’s and Salmon’s who both ran general stores on the edge of my parish. It was a mix of groceries, cigarettes, a top-loading cabinet of ice creams. In the local market town there was O’Meara’s who still run a supermarket, Lynch’s who run a hardware store, builders yard and farm supplies and Hayes – a chemist and veterinary pharmacy. Like Walsh’s they are all multi-generational businesses with customers from the same families over successive generations.
Maintaining a multi-generational business was (and still is for many) a matter of pride. It can be a great business, you know your customers needs and personalities far better than I ever did working for the likes of Unilever. The Walsh’s will have been with their generations of customers at key times in their lives: engagements, marriage, anniversaries and retirements.
When my Uncle died and we had a wake for him, I met the the pharmacist who looked after his personal and farm needs and her Dad who had filled my prescription for cough medicine as a child. There were people from the hardware store, farm supplies, the newsagent who my family always got their copies of the Irish Farmer’s Journal and the Connacht Tribune.
The Walsh’s are wrapping up because their business can no longer compete with the scale of online jewellers.
It’s interesting that COVID was the inciting incident that broke the generations of consumer behaviour, brand loyalty and relationships. The second factor that the Walsh’s named was the hollowing out of people living within the market town of Mullingar. That’s especially interesting given that Ireland currently has a chronic housing shortage makes me wonder what is going on.
Chris Spargo runs one of the most interesting British YouTube channels looking at the minutae of the UK from supermarket clock towers to book barcodes and milk packaging. This film looks at how The Glass Committee funded by Pilkington Glass created outlandish concepts that promoted discussion. Weirdly enough some of the ideas found themselves from the most outrageous concepts into Britain’s new towns developments.
A history of hacking
Frederico Mazzini goes through a history of hacking with a focus on culture. Even though it was presented for Tokyo College, it had a very western centric slant to it. Interesting points about hacking is an explicit political activity in some non-US cultures – notably France, Italy and Germany.
What became apparent was that Mazzini lacked was any kind of understanding of hacking in Japan, which runs with a much lower profile than their counterpart western communities according to Trend Micro.
