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  • The basics

    The current economic climate will help re-define the basics for many people.

    Since I was a child supermarkets and shopping experiences have been richer and presented consumers with progressively more choice. During the last recession of the early 1990s supermarkets created own brand products that offered cheaper alternatives with the exact same quality as own brand products.

    No Frills

    A second own-brand phenomena was own brand products that fulfilled basic needs but did away with superfluous packaging and were best seen as ‘fit for purpose’: the No Frills supermarket own brand pioneered by Kwik Save is a classic example of this category. Sainsbury has their version called Sainsbury Basics. So by the time the economy picked up again choice had been increased even further. These brands moved away from, or redefined the bare essentials, for instance recently in Sainsbury’s I have noticed basics including filter coffee and Jaffa Cakes.

    SuperValu Nice Price Jaffa Cakes

    When I left university in the late 1990s, I got a jump on other candidates that worked for the same temping agency as me by having an alphanumeric pager that allowed me to be more responsive to the agency – getting better roles because it was easier for them to find me. Over the next ten years mobile phones became ubiquitous to the point where even homeless people and crack addicts have one.

    It is pretty much the same story with internet access. I used to go over to a cyber cafe in Liverpool near James Street station to check the email in my Yahoo! account every Saturday. Although I had bought shareware Mac software online via Kagi whilst at university, I made my first modern e-commerce purchases via Boxman during my lunch break in the office when I moved down to London. It is hard to imagine that prior to Freeserve in the UK, even dial-up home internet access was largely the preserve of the middle classes in the UK. In contrast, now fixed and mobile broadband has become ubiquitous with mobile broadband connections costing as little as 5GBP a month at the time of writing.

    I get the sense that we have reached a golden age of what basics means, and that golden age will last an uncertain amount of time as environmental and resource concerns kick in. Resources as diverse as food products, oil, copper and water are all under pressure; together with rise of a huge middle class in the developing world basics are going to be more expensive and some items will come off the list as compromises are made. Globalisation will no longer just be about competition to supply products and services, but also about consumer competition to demand goods.

    What does the basics look like to you? How will it change by economics, increasing awareness of personal carbon footprint and environmental impact? More retailing related content can be found here

  • Terratag

    Paul Nicholson aka Terratag became famous as the designer of the logo for electronica artist Aphex Twin. He worked at the cutting edge of culture, listening to early techno and designing for small skateboard labels like San Francisco’s Anarchic Adjustment.

    His work felt like an alien otherworldly twist on cyberpunk. At the time digital tools offered a new palette and designers looked to explore the limits of it, using pixelation in an artful way.

    The problem was that because of his iconic work Nicholson had been attached to 1990s graphic design. His work as emblematic of that time period as British design houses The Designers Republic or Octavo. He had to keep moving forward to keep working. Hence the new Terratag identity. Terratag was responsible for the Laughing Man logo in Ghost in The Shell Stand Alone Complex series. This has a nice recursive ring to it, it is not only derived from Japanese culture, but has also shaped Japanese culture directly. Terratag isn’t only design for hire, but also a brand in its own right. He has done art drawing from grauve covers, shibari photos and popular culture mecha and kaiju icons.

    One could argue that Nicholson’s interest in all things Japan harks back to the 1980s and 1990s cool before the Korean wave of hallyu and K-pop overshadowed Japan’s cultural offerings. Japan was cool from food and drink (I don’t drink and still lust after a Sapporo Beer tumbler can, gaming, industrial design, street fashion, sleaze to cinema and animated programmes.

    In that sense Japan is temporised by been sandwiched between Hong Kong’s golden age and the rise of Korea on the cultural landscape.

    So why talk about Nicholson’s work now?

    14-Robot_02, originally uploaded by TERRATAG.

    It’s a designer that I’ve blogged about before. I just noticed this picture in their flickr photostream. Loving the mix of Japanese fighting robots and pop-art motifs in this particular artwork. I wonder about what comes after this current iteration of Nicholson’s designs?

  • Bijin tokei + more news

    Bijin tokei

    bijin-tokei(美人時計)official website – bijin tokei is a relatively simple creative idea, really well executed. In bijin tokei pretty Japanese ladies were photographed holding a board with the time on it. This was then turned into a clock. It is a website and an iPhone app.

    Consumer behaviour

    Value Is the New Green – WSJ.com

    BBC NEWS – From Our Own Correspondent | The mechanics of tipping US-style

    Design

    ‘Focus Shifted from Gadgets to QOL,’ National Semi CEO Says — Tech-On! – new trend is consumer electronics designed to enhance quality of life (QOL)

    Good design: The ten commandments of Dieter Rams

    Economics

    Barbie in the land of Chairman Mao | GlobalPost

    Will China Buy The World? The Beijing Debate – Deal Journal

    How to

    Hive Five: Best Home Server Software – interesting this came out with purely OSS solutions

    Japan

    AppleInsider | Japanese “hate” for iPhone all a big mistake – Wired gets hit again on editorial integrity

    The Japanese are iPhone haters… or are they? – Ars Technica – Wired article debate runs on and on, interesting issues on editorial fact checking raised

    Media

    Baseball’s New MLB.TV Player Launches, Looks Good – Silverlight swapped out as Flash provides better experience

    TeliaSonera: European Carrier to Enter CDN Space — Seeking Alpha

    The ten publishing principles for BBC online – great advice here

    Lord Carter confirms his plans for a digital rights agency

    Online

    Video Viewing Strong on All Screens – eMarketer

    Official Google Blog: Tipping points

    Security

    Who Hid the Hash Key? | Yellow Swordfish – forgot that this is difficult for switchers

    Software

    Amazon Launches Kindle App for the iPhone

    I, Cringely » The Neokast Mystery

    Style

    YOHO.CN 年轻人的城市 – interesting Chinese style magazine, similar to Milk

    Telecoms

    Total Telecom – Hutchison Telecom up on HK, Macau spinoff plan

    Web of no web

    Slashdot | The Real Reason For Microsoft’s TomTom Lawsuit – all that experience in court on the receiving end of patent suits has taught MS a thing or two

    Wireless

    Digital Evangelist: Economist view on MWC09 – its all about the ARPU

    Nokia Plans LTE Devices for 2010

    Why We Need Fat Mobile Pipes

  • Ian Jindal on retailing

    Ian Jindal was on top form at the Sense Loft where he presented some interesting ideas about the future of retail. I know Ian from my work with Econsultancy. Ian Jindal is also the editor of Internet Retailing and consults for the great and the good of the retail sector. Some of the observations about technology made by Ian Jindal are of particular interest. I made some notes on the presentation in real time on my mobile phone and will try to elaborate around them in italics:

    The UK

    Ian Jindal addressed the overall health of retail and e-tail in the UK.

    • UK most onlne country outside Korea – we may not have 100MB/second fibre into the home broadband connections, but the way in which UK people engage with the web and engage with e-commerce in terms of the amount they spend and the frequency that they shop online means that they are more online than most other countries outside Korea. Hong Kong has a strong broadband infrastructure but e-commerce is superflous in such a compact space. Japan has become almost post-consumer in the way that they no longer splash out on fast cars and Louis Vuitton accessories. One of the things that makes the UK online is the ubiquitous nature of credit cards – still the most effective payment system infrastructure that has seen off a host of rivals
    • UK is the most sophisticated market – consumers have better knowledge in the UK, they know how to play the system. They understand where voucher programmes are and how to best game them to get benefits. UK consumers haven’t stopped spending but are very value driven. They know retailers weak spots and exploit them to get the best deal for themselves

    2008/2009 sales

    Ian Jindal commented on a retail sector struggling with the fallout of the 2008 financial crisis

    • November big growth due to fire sales – retailers dropping prices enticed consumers online: its a value crunch as much as anything else
    • Volume big but not making money – consumers are buying goods at lower prices and for a given amount of revenue far more is having to be spent on logistics
    • Winners include John Lewis because of gift voucher sales, PCWorld due to the reduced costs of modern big plasma and LCD screens, New Look – why?
    • Successful businesses need to deliver on product, price and promise (and make a profit)
    • Logistics companies screwing the small businesses to service big players like Amazon – in the run up to Christmas 89 per cent  of consumers received their purchases on time, with Amazon it was 97 per cent. Small upstarts will get screwed over on performance as delivery companies prioritise their largest accounts
    • Customers a lot cannier play voucher schemes – they abandoned the voucher sites as soon as the sales kicked in and play the system to maximise value
    • 2009 its about cash, ROI, business focus, focus on SEO and conversion – In the credit crunch the first priority is cash flow, a focus on business efficiency and effectiveness. It moves emphasis from getting traffic to getting conversion as business. Pay-per-click (PPC) buys traffic, but does not guarantee a sale. The high price of PPC means that extreme SEO (search engine optimisation) including hand-building the top 100 search pages
    • Ruthless chopping product lines – To reduce the amount of cash invested in stock and focus product lines on those that sell. A focus on the ‘head’ of the long tail

    Future

    Ian Jindal on the future focused on the problem of getting to close a sale online and the role of data to signal user intent which is still a major problem.

    • PPC is outmoded as a marketing communications vehicle as attention is the goal: PPC gets traffic to the site but is no guarantee of ‘stickiness’ or completion of a sale
    • One-page department store – This was a concept that Ian mentioned. There is no point having consumers trawl through a site the only page that matters is the page that they buy from. This page needs special attention. 
    • Context vended pages based on user intent – The example Ian gave was two consumers using Google: one looks for Levi’s 501 36 inch waist cheap. Price is obviously important so you don’t display a lot of options and put the price front and centre on the page. The second searches for smart jeans dark blue, you provide them instead with a series of large images that they can click on to buy since they don’t know what they want and reduce the emphasis of pricing information on the page
    • Google as department store of the world. Google,  niche players and brands are what will drive online shopping. Affiliates will not exist in present from in two years time. Affiliate marketing falls down for many of the same reasons as PPC, Google is the department store of the world because of the pre-eminent position of search as the front door to the web. Niche players will do well as they can meet consumers need and won’t be under so much price competition pressure
    • CPA (cost-per-acquisition) is symptomatic of an overly simplistic world that doesn’t understand a complex decision making process – Consumers may go to multiple online and offline brand touch points in order to make a purchase. Who is responsible, how do you measure assists and infer linkages?
    • Social bored him shitless, reviews not believable, people moving beyond reviews as inspiration stories – As Ian so eloquently put it social bored him shitless, it achieves very little for a lot of effort on behalf of the retailer. Current review offerings don’t provide a lot of utility to customers who often don’t trust them, whether it is an act of ‘sock puppetry’ or consumers with a very different viewpoint to our own. Reviews are also based on a viewpoint that is needs focused rather than desire focused. We live in a consumer society where most people’s needs are already met, much of current consumption is about desire and aspiration. Consequently, empowering consumers to tell their own aspirational stories is much more powerful – a kind of crowd-sourced version of the old TV ads from the 1980s
    • Co-shoppers as retailers – Ian highlighted a new US site called ThisNext, which uses individuals as retail curators. As their authority increases and consumers click through on their recommendations they get rewarded with ‘maven points’. This is a mix of the best attributes in social and affiliate marketing – tapping into consumer aspirations and their trust of people like them
    • nikeID vender management, intelligence gathering on trends and colors – Rather than nikeID being about mass-customisation and prosumption Ian thought that it was about getting information on trends, what colour ways should Nike be making products in. What combinations never sell. It is more scientific than coolhunters tracking down kids in urban setting of New York or Tokyo and helps support buying decisions. It is all about trying to understand the head of the long tail
    • Cross channelists – retail businesses who can deliver experiences through different channels are more likely to be part of consumers complex purchase decisions

    Evolution of data

    • Data – screw this and you build it on sand – the right data and the right architecture to structure the data is the lifeblood of any retail business. If you get this wrong your decison making process and business is at risk
    • Data is facts – facts works as a good definition of data
    • Meta data – data about data that the data would not know itself
    • The way we use data has changed as the number of nodes that process it change, moving from business analysis to data as a service and mash-ups – Google services and APIs are supported by thousands of servers in a given data centre
    • Social web – evolving to responsive and self configuring services – context, location all start to become important – flickr uses camera details from metadata to provide shopping recommendations
    • APML and microformats – APML is a proxy for intent and understanding the consumer. It shows where they put their time. Microformats allow for data to have more utility than plain HTML data – addresses can be readily imported into address books a la Google Maps using the hcard format
    • Rescue Time time management software allows consumers to make use of their own APML data
    • APML-powered commerce: engagd, phorm, google checkout
    • Entering network age with services such as pique and bazaarvoice  – where predictive services offered based on APML and population monitoring to spot patterns of consumer behaviour
    • location: omnifocus brightkite – includes where 2.0 techniques. From a consumer point-of-view this means a move towards apparent ESP by services as they have an emergent intelligence

    You can find Ian’s slides for this event here.

  • The Writing On The Wall China And The West In The 21st Century by Will Hutton

    Before we get into The Writing On The Wall I thought it would be best to talk about how I got into reading books like this. I didn’t start reading economics for fun until I read Will Hutton’s The State We’re In when I was in college. I was interested to find out what Hutton thought about China and the west in his new book The Writing On The Wall. China has a history of technological and legal progression going back three millenia and made an unprecedented move back to the forefront of the global economy.

    IMGP0256.JPG

    The Writing On The Wall China And The West In The 21st Century by Will Hutton writes in a narrative style that would be familar to readers of The State We’re In. Hutton covers how the teachings of Confucius led to a ‘modern society’ in China when my ancestors were building Brú na Bóinne.

    How the western colonial powers (notably the UK, France, Germany and the US) managed to embarrass and humble the celestial kingdom? The hard choices which the communist party had to make and the hard road that the country has walked to gain its present status and the challenges that the party faces in maintaining an even keel.

    Whilst Hutton is critical of some Chinese measures, he points out were the west has made similar mistakes and the lessons learned from them. Some readers may feel mis-sold as Hutton discusses the global politics of energy and protectionism by the US. However the world is connected and I feel his discussion of the intertwined fates of the US and China is a valid one. More on China here.