Category: consumer behaviour | 消費者行為 | 소비자 행동

Consumer behaviour is central to my role as an account planner and about how I look at the world.

Being from an Irish household growing up in the North West of England, everything was alien. I felt that I was interloping observer who was eternally curious.

The same traits stand today, I just get paid for them. Consumer behaviour and its interactions with the environment and societal structures are fascinating to me.

The hive mind of Wikipedia defines it as

‘the study of individuals, groups, or organizations and all the activities associated with the purchase, use and disposal of goods and services.’

It is considered to consist of how the consumer’s emotions, attitudes and preferences affect buying behaviour. Consumer behaviour emerged in the 1940–1950s as a distinct sub-discipline of marketing, but has become an interdisciplinary social science that blends elements from psychology, sociology, social anthropology, anthropology, ethnography, marketing and economics (especially behavioural economics or nudge theory as its often known).

I tend to store a mix of third party insights and links to research papers here. If you were to read one thing on this blog about consumer behaviour, I would recommend this post I wrote on generations. This points out different ways that consumer behaviour can be misattributed, missed or misinterpreted.

Often the devil is in the context, which goes back to the wide ranging nature of this blog hinted at by the ‘renaissance’ in renaissance chambara. Back then I knew that I needed to have wide interests but hadn’t worked on defining the ‘why’ of having spread such a wide net in terms of subject matter.

  • What if Stories are Brain Code?

    The boy on the wall

    From Hollywood to the marketing industry we’re told that stories resonate with us. They are the reason why films, books, video games and TV dramas entertain. According to storytelling theorists like Joseph Campbell; we find fulfilment understanding what is happening. Campbell et al think that our enjoyment of stories analogous to the enjoyment of solving puzzles. What if stories can be more than puzzles for our enjoyment?

    Our understanding of storytelling

    Our understanding of storytelling is of a more tenuous nature than Newtonian physics or organic chemistry. You could argue that Joseph Campbell was a ‘victim’ of his discipline. He worked in the fields of comparative mythology and religion. Campbell was looking for universal patterns in stories. He assumed that rest of us are as well. Though this ‘understanding’ would be occcuring at a ‘low level’ in computing terms. Only select (mostly educated) people would think of it at a higher conscious rational level.

    Like many academics in the early and mid-20th century his work drew inspiration from eastern religions. In Campbell’s case, like Nietzsche; he drew from Hindu thought. Campbell’s interest in Indian philosophy was due to a meeting. In 1924, Campbell encountered the messiah elect of the Theosophical Society. He was on a cruise liner from Europe to the US. Campbell was also profoundly affected by Nietzsche’s work.

    • Did Nietzsche open Campbell to Indian philosophy or was it the other way around?
    • Was it just the nature of a naturally enquiring mind?
    • Were there factors that made him more open to it?

    Campbell based his theories on myth and its connection to the human psyche in part on Sigmund Freud. Campbell’s myth concepts drew on Jung’s dream interpretation methods. Jung’s insights into archetypes drew from The Tibetan Book of The Dead. Campbell quotes Jung on The Tibetan Book of The Dead in The Mythical Image:

    “belongs to that class of writings which not only are of interest to specialists in Mahayana Buddhism, but also, because of their deep humanity and still deeper insight into the secrets of the human psyche, make an especial appeal to the layman seeking to broaden his knowledge of life… For years, ever since it was first published, the Bardo Thodol has been my constant companion, and to it I owe not only many stimulating ideas and discoveries, but also many fundamental insights.”

    (Bardo Thodol is another name for The Tibetan Book of The Dead). A lot of this hinges on the value of dreams. Heres what Dream interpretation and false beliefs has to say. It was published in the journal Professional Psychology: Research and Practice in 1999:

    “Dream interpretation is a common practice in psychotherapy. In the research presented in this article, each participant saw a clinician who interpreted a recent dream report to be a sign that the participant had had a mildly traumatic experience before age 3 years, such as being lost for an extended time or feeling abandoned by his or her parents. This dream intervention caused a majority of participants to become more confident that they had had such an experience, even though they had previously denied it. These findings have implications for the use of dream material in clinical settings. In particular, the findings point to the possibility that dream interpretation may have unexpected side effects if it leads to beliefs about the past that may, in fact, be false.”

    This doesn’t necessarily invalidate Campbell’s theory in terms of storytelling. But it seems to cast doubt on the application of Jungian dream interpretation for clinical use. The best advice that I can give in this matter is caveat lectorem.

    From Academia to Hollywood: formulaic stories

     

    Joseph Campbell was a prolific author.  He published material that went into over 40 books. Part of this was due to the efforts of the Joseph Campbell Foundation, which collected his papers and published a number of work after his death. These included: coverage of his academic work, travel diaries and even his personal philosophy. It was picked up on by the American public, which has been endless quoted and misinterpreted due to the phrase ‘follow your bliss’.

    The key work of Campbell was his 1949 work The Hero With A Thousand Faces. it was his first solo work and got him recognition outside academic circles. The central them is that ‘myths’ from around the world all share a common structure. This is what Campbell called a ‘monomyth’. The monomyth or hero’s journey was mapped out visually on Wikipedia

    heroes journey

    Campbell went on to propose the purpose of these myths which he grouped into four functions. Wikipedia described it thus:

    The Metaphysical Function – Awakening a sense of awe before the mystery of being The Cosmological Function – Explaining the shape of the universe The Sociological Function – Validate and support the existing social order The Pedagogical Function – Guide the individual through the stages of life

    Campbell’s work went on to influence luminaries of the 1960s counterculture movement including Jerry Garcia of the Grateful Dead and Jim Morrison. It’s obvious influence in film kicked in around the same time. Stanley Kubrick introduced it Arthur C. Clarke. This happened during their collaboration to turn Clarke’s short story The Sentinel into 2001 A Space Odyssey screen play and book. George Lucas’ role in the popularisation of Campbell’s work was probably the biggest single effect. Hollywood at the time was in a state of dramatic change. This change mirrored the kind of change that the punk ethic and independent labels wrought on the music industry a decade later. Artistic and cultural change, further globalisation of artistic culture, new motion film camera technology and the rise of television created a set of factors that helped facilitate the rise of New Hollywood. The initial success of these director-driven films allowed power shifted from the producers to the studios for a time.

    • Directors drew on foreign influences: new wave cinema, Japanese cinema
    • The MPAA ratings system allowed more adult subjects to be discussed that would have otherwise been taboo
    • The Panavision Panaflex camera provided a more compact way to shoot on 35mm film. This facilitated greater use of location shooting, providing a more naturalistic style and also facilitated Lucas’ special effects in Star Wars

    Whilst Lucas was part of this movement; both THX 1138 and American Graffiti, fit within the New Hollywood genre. But like Stephen Spielberg, Lucas unwittingly created the next stage in movie development that helped producers take back their seat of power. Star Wars became a blockbuster. Though the ingredients were very different to the corporate creations of Marvel Studios or the Transformers franchise.

    Its homage to the chambara films of Akira Kurosawa, pre-war Flash Gordon episodes and vintage westerns smacked of New Hollywood. It’s blockbuster status meant that the industry paid attention to valuable lessons learned. George Lucas became the first film maker to publicly cite The Hero With a Thousand Faces and other Campbell works as influences. Lucas repaid the creative debt that he owed to The Hero With A Thousand Faces by allowing Bill Moyes to shoot a series of interviews with Joseph Campbell  at Skywalker Ranch.

    Campbell and storytelling theory then became baked into Hollywood’s DNA. Over time it came into marketing, firstly through the creative side of the advertising industry. Television advertising at the time borrowed creative direction and stories from movie expertise. Directors like Tony Kaye and Ridley Scott moved between advertising and film projects. Eventually storytelling moved through other parts of the marketing industry including public relations. Hollywood have taken a number of turns at further refining Campbell’s monomyth model.

    One has to note that their goals are different from Campbell’s research. Hollywood largely seeks to entertain (for profit) and getting the viewer to suspend disbelief for the duration fo the movie or TV series rather than  achieving one of Campbell four functions.

    Different cuts on the hero's journey

    Volger is commonly cited by modern script writers. He refines and expands the thinking around the monomyth. Volger puts more emphasis than Campbell on the hero’s change in emotional state and internal journey.  His emphasis on emotion is important when one is creating content to land brand messages and would be of interest to the advertising community. The biggest area of disagreement that many have with Volger’s approach is that his structure implies a steady change in emotional state and internal journey of the hero. A paradigm shift in state would possibly create greater dramatic tension for the viewer.

    From monomyth to winning algorithm.

    Technology has moved from the creative process of film making an into the commercial side of the process. The movie industry is supporting machine learning based startups like ScriptBook. Belgium-based ScriptBook analyses screen plays to produce forecasts before a film is put into production. ScriptBook provides a box office earnings forecast, likely MPAA rating and recommended market demographics. Of course, many classic films had screen plays that were altered or completely rewritten several times. The tortured overworked scriptwriters working miracles in really short times and ‘script doctors’ called into ‘fix’ a bad situation. Both are part of the Hollywood system and its own mythology. In many respects ScriptBook mirrors the marketing industry’s move towards the adoption of predictive analytics for consumer behavioural change.

    How stories work for the brain.

    Behavioural scientist Nick Chater has roughly two decades of published academic work behind him based on research in various aspects of cognitive science. He has a depth and credibility to his work that we currently don’t have  on people and storytelling.

    In his book The Mind is Flat, Chater posits that the mind doesn’t have conscious and unconscious aspects. Emotions aren’t hard wired, instead thoughts and feeling are created on the fly. This effectively invalidates Freudian psychology principles. Our inner voice is effectively our brain telling storytelling to itself.  Our identities are constructed and given shape on the fly by the stories that we tell to ourselves as we go along. The unconscious mind would appear to be a conceit about our depth.

    This brings to mind the final episode in season two of Westworld, where the systems who had been trying to replicate humans realised their challenges. They had assumed humans were complex in nature, where as the show claims that they can be replicated in 10,247 lines of code, with definite limits on their potential. Of course 10,247 lines of code, whilst less than Photoshop could have a world of fractal complexity.

    Essentially there is no ‘deeper’ language than storytelling. Stories aren’t only about rules and plot consistency, but about creative leaps.

    This means from a marketing perspective whilst if we get stories right, they can be more powerful than we had previously imagined. In computing terms we would be writing direct the processor or ‘hitting the metal’ as games programmers would call it. It also needs to take into account that getting great stories is really hard.

    It also casts more questions about whether we have learned the right lessons to date about storytelling from the likes of Joseph Campbell?

    More information

    Joseph Campbell – The Mythical Image
    The Tibetan Book of The Dead
    Mazzoni, G. A. L., Lombardo, P., Malvagia, S., & Loftus, E. F. (1999). Dream interpretation and false beliefs. Professional Psychology: Research and Practice, 30(1), 45-50.
    The Hero With A Thousand Faces by Joseph Campbell
    Hero’s Journey – Wikipedia
    2001: A Space Odyssey by Arthur C Clarke
    The Writer’ Journey by Christopher Volger
    Artificial Intelligence Might Affect How Studios Greenlight Movies | Cinemablend
    Artificial Intelligence Could One Day Determine Which Films Get Made | Variety
    ScriptBook “Hard science, better box office” and Crunchbase profile
    This Man Says the Mind Has No Depths | Nautilus
    The Mind is Flat: The Illusion of Mental Depth and The Improvised Mind by Nick Chater
    ‘Westworld’ Season Finale Recap: Code Unknown | Rolling Stone Online

  • Kickstarter

    If you’re reading this blog, you will have heard of the crowdfunding platform Kickstarter. Kickstarter has become synonymous with crowdfunding and has become a verb. There are several crowd funding platforms out there including Indiegogo and China’s Demo Day but none seem to have caught the public imagination in the same way Kickstarter seems to have.

    Major companies like Sony have trialed offerings of products on crowdfunding platforms as a way of accessing market size and viability for new products. Bands from Public Enemy to unknown artists have financed their album recordings and production in a similar way

    Kickstarter failure rate

    I’ve personally subscribed to projects with very mixed results with Kickstarter projects that I have funded. My experience of my first couple of projects were very positive. My most recent experiences have been one of disappointment to the point that I no longer use it. They failed. There was production problems, the timelines over ran. And at least one of them looked as if they took the money and ran when the project seemed more difficult than they originally assessed it to be. 

    Therefore it was interesting to hear Kickstarter used in a different context, that reflects my experience with the platform.

    I like the Techmoan YouTube channel as a good deal of its content introduces retro technology, many of which is is equipment or media formats that I hadn’t come across previously.

    The channel host Mat used Kickstarter not as a brand, but as a verb to imply that a product was somehow inferior and lacking in quality. It has become synonymous with an amateurish effort. Just because technology and globalisation have democratised access to manufacturing; doesn’t necessarily mean better quality products. That can’t be good for the brand.

    This is on top of crowdfunding’s high degree of funding failures, product failures and increasing numbers of alleged fraud.

  • Crimson Hexagon + more things

    Facebook Suspends Analytics Firm Crimson Hexagon on Concerns About Sharing of Public User-Data – WSJ – Crimson Hexagon will likely get out of the penalty box soon, the co-founder works at a joint Facebook academic research partnership… Its also not that surprising what Crimson Hexagon did, given how crap Facebook is at providing data to social insights platforms like Crimson Hexagon or Brandwatch

    Congress is wrong to question Huawei’s academic partnerships | FT – op-ed by Eric Xu of Huawei, you could cynically interpret it as a plea for easier espionage and an interesting use of ‘freedom’ (paywall)

    INTERNET: Baidu Sambas Out of Brazil | Young’s China BusinessThere are lots of reasons for the inability of China’s Internet companies to succeed outside their home market. One is simply inexperience. But another is really the direct result of Beijing’s determination to set up what almost amounts to a parallel Internet in China that in some ways is identical to the global Internet but in others is very different. That strategy has helped to keep out most of the major global competitors in any meaningful way, allowing Chinese companies to thrive on their home turf thanks to their booming local economy. But that approach has also made these companies quite unprepared to compete globally, since they engage in many practices that are either unacceptable outside or simply undermine trust of local people. – China’s Galapagos syndrome: WeChat has NO end-to-end encryption, is censored worldwide for instance. Will only succeed in low risk categories – photo altering apps or casual games

    Why Hong Kong’s property bubble won’t burst anytime soon | HKEJ Insights – Hong Kong’s property market no longer serves only the city’s seven million people. We now must also serve a country of 1.3 billion with a growing number of rich people anxious to get their wealth out. Hong Kong’s red-hot property sector is a perfect place for rich mainlanders and international investors to park their money. Their hot money, combined with the local psyche that prices will continue to climb means the bubble will never burst. – You could substitute most of the world’s major cities as hot money from fast developing economy entrepreneurs and rent seek oligarchs park their hot money in property safe havens. Hong Kong isn’t going to see a tailing off of house prices until China deals with corruption.

    Amazon’s new Part Finder helps you shop for those odd nuts and bolts | TechCrunch – so cool,  I am just really scared that if I showed this to my Dad this ‘tinkerer’ element of his character would go into overdrive

    Publicis Groupe: First Half 2018 Results | Publicis Groupe – poor job done at controlling market expectations

    Android has created more choice, not less | Google Blog – yeah right. Basically we can’t get paid in data so pay us a licence fee. I wonder how much Google will have to pay to keep Google Search in the device if they do that. It could also create an opportunity for Oxygen, Yandex app store, Jolla and home grown distributions by the likes of Huawei instead

    Mark Penn on his update to MicroTrends

    Media – Twitter’s guide to getting the most out of the platform

    MEDIA Protocol – WTF

    Looking Through the Eyes of China’s Surveillance State – The New York Times  – I tried the glasses out on a group standing about 20 feet away. For a moment, the glasses got a lock on a man’s face. But then the group noticed me, and the man blocked his face with his hand. The minicomputer failed to register a match before he moved. Seconds later, the people scattered. Their reaction was somewhat surprising. Chinese people often report that they’re comfortable with government surveillance, and train stations are known to be closely watched

    Amazon crashes just minutes into Prime Day | The Drum – makes you wonder about AWS availability and uptime…

  • China technology transfer + more

    China’s Technology Transfer Strategy: How Chinese Investments in Emerging Technology Enable A Strategic Competitor to Access the Crown Jewels of U.S. Innovation Michael Brown and Pavneet Singh – China is executing a multi-decade plan to transfer technology to increase the size and value-add of its economy from its base as the world’s 2nd largest economy. By 2050, China will be 150% the size of the U.S.2​ (with the goal of being double the US economy by that time and decrease U.S.’ relevance globally)​.  This technology transfer to China occurs in part through increasing levels of investment and acquisitions of U.S. companies which are at record levels today. ​China participated in about 10% of all venture deals in 2015 up from a 5% average participation rate during 2010-2016. China is investing in the critical future technologies that will be foundational for future innovations across technology both for commercial and military applications: artificial intelligence, robotics, autonomous vehicles, augmented and virtual reality, financial technology and gene editing. ​The line demarcating products designed for commercial vs. military purposes is blurring in these new technologies. Investments are only one means of technology transfer which also occurs through the following licit and illicit vehicles ​where the cost of stolen intellectual property has been estimated at $300 billion per year. (PDF) – China technology transfer is like the piracy or opium trading of past centuries. China technology transfer is war by other means. More related content here.

    PwC hangs up on landlines in shift to ‘mobile first’ culture | Business | The Guardian – makes sense given the amount of under-used IP telephones that lie around in offices now

    WhatsApp groups can now be restricted so only admins can send messages | VentureBeat – which could take out a lot of SMS gateway offerings for marketers, enterprises etc

    M&C Saatchi beefs up presence in ‘influencer marketing’ | Financial Times – The rise of influencer marketing, which Mr Kershaw calls “performance marketing” because recommendations can have a direct and measurable impact on scales, complements traditional advertising (paywall)

    Luxury Car Buys Want to Declutter & Human-Centric Design | auto connected car news – This online survey is not based on a probability sample and therefore no esti­mate of theoretical sampling error can be calculated.

  • The influence post

    Mark Ritson wrote an op-ed over at Marketing Week on influence and influencers. Whilst it lacked nuance on the subject area, a lot of what it said is true. Go over and have a read; I’ll be waiting for when you come back.

    Whilst I disagree on the finer points, what Ritson wrote needed to be said. There needed to be a turning of the tide on influencers from boundless optimism to a greater degree of sobriety and critical analysis of the influencer opportunity.

    I first noticed this boundless optimism when I attended the In2 Innovation Summit in May last year.  Heather Mitchell on a panel. Mitchell worked at the time in Unilever’s haircare division where she is director, head of global PR, digital engagement and entertainment marketing. I asked the panel discussing influencer marketing about the impact of zero-based budgeting (ZBB) and the answer was ducked. ZBB requires a particular ROI on activity, something that (even paid for) influence marketing still struggles to do well.

    This was surprising given the scrutiny that other marketing channels were coming under, I couldn’t understand how influencer marketing merited that leap of faith.

    This time last year I noted:

    Substitute ‘buzz marketing’ for ‘influencer marketing’ and this could be 15 years ago. Don’t get me wrong I had great fun doing things like hijacking Harry Potter book launches when I worked at Yahoo!, but no idea how it really impacted brand or delivered in terms of RoI. Influencer marketing seems to be in a similar place.

    Just five years ago we had managed to get past the hype bubble of social and senior executives were prepared to critically examine social’s worth. In the meantime we have had a decline in organic reach and massive inflation in both ad inventory and influencer costs. What had changed in the marketers mentality?

    Onward with Mark Ritson’s main points.

    Ritson’s Three Circles of Bullshit

    A very loose reference to Dante Alighieri’s Divine Comedy trilogy; but for modern marketers

    The First Circle of Bullshit: Are the followers real?

    • Are they bots?
    • Are they stolen accounts?
    • Are the user accounts active any more?
    • Has the account holder padded their account with bought followers and engagement. Disclosure – I ran an experiment on my Twitter account and still have a substantial amount of fake followers. More on this experiment here.

    The Second Circle of Bullshit: Are influencers trusted?

    • Ritson did an unscientific test that showed (some) influencers would post anything for a bit of money

    The Final Circle of Bullshit: Do they have influence?

    • Some influencers are genuinely authoritative; but this is a minority of influencers out there
    • Ritson alludes to the lack of organic reach amongst an ‘influencers’ followers which is likely to be 2% reach or less
    Trends in influence

    I looked at Google Trends to see what could be learned in the rate of change in searches over time. Consider Google Trends to be an inexact but accessible measure of changes in interest over time.

    Global interest in influencers have been accelerating

    Influence: Google Trends

    There has been a corresponding rises in interest around paid influencer marketing

    Influence: Google Trends

    There hasn’t been the same interest peak in organic (PR-driven) influencer work

    Influence: Google Trends

    All of which supports the following hypotheses:

    • it’s become on-trend from the perspective of marketers, agencies and ‘influencers’
    • A significant amount of influencers are in it for the money – which brings into question their (long term authority and consumer trust)
    • A significant amount of influencers have an exceedingly good idea of their value (more likely overly-inflated)
    • Ego is less of a motivator for becoming an influencer than material gains
    What would influence look like?

    Propagation of the content by real people. Instagram, a particularly popular influencer channel, has made sharing posts difficult for followers historically. Re-gramming was a pain in the arse for the average Instagram user.

    Slide4

    If we look at the mainstream media and how it is shared on Facebook we see that only five media brands are consistently in the top ten most shared media properties. ‘Traditional’ influencer status isn’t necessarily a garrantor of consistent successful propagation either, if Newship’s data is to be believed.

    Attributed sales. Some luxury brands in China have had success collaborating with influencers and selling through their channels; the post child being Mr Bags collaboration with Longchamps.

    How is the best way to use influencers in marketing?

    Assuming that you are using influencers in the widest possible sense at the moment.

    Treat the majority of influencers as yet another advertising format

    That means that reach, the way the brand is presented, and repetition are all important – smart mass marketing following the playbook of Byron Sharp.

    • Viewing your influencer mention in that prism, it means estimating what the real reach would be (lets say 2% of the follower number as an estimate) and paying no more on a CPM rate than you would pay for a display advertising advert
    • Ensure that the brand is covered in the way that you want. Some luxury brands have managed to get around this by keeping control of the content; a good example of this is De Grisogono – a family-run high jewellery and luxury watch brand. They work with fashion bloggers that meet their high standards and invite them to events. De Grisogono provides them with high-quality photography of its pieces and the event. They get the  high standard of brand presentation which raises the quality of the placement
    • Get repetition with the audience by repeating the placement with other content that delivers the same message with the same high standard of production

    All of this might work for a luxury brand, IF you found that the amount of agency time and creative work made commercial sense. It is less likely to work for normal FMCG brands. What self-respecting influencer is going to be bossed around by a breakfast cereal?

    Thinking about micro influencers, probably the area that has had the most interest from marketers recently due to them appearing to be better value than macro influencers.

    Brown & Fiorella (2013) explanation of micro-influencers:

    Adequately identifying prospective customers, and further segmenting them based on situations and situational factors enables us to identify the people and businesses – or technologies an channels that are closest to them in each scenario. We call these micro-influencers and see them as the business’s opportunity to exert true influence over the customer’s decision-making process as opposed to macro-influencers who simply broadcast to a wider, more general audience.

    Brown & Fiorella focus on formal prospect detail capture and conversion.

    This approach is more likely to work in certain circumstances; where there is low friction to conversion (e-tailing for discretionary value items).

    It starts to fall apart when you deploy their approach to:

    • Consumer marketing
    • Mature product sectors
    • Mature brands

    You would also struggle with many B2B segments where social provides a small reach and little social interaction.

    Work with real influencers on long term collaborations
    • There is more likelihood of having audience trust if they can see and understand the long term relationship between a brand and its influencers
    • Better brand placement easier, with an influencer that ‘gets’ the brand
    • You’ve got a better chance of being able to get access and fully understand the underlying analytics of their accounts (which should be a prerequisite for long term relationship)
    • You can look at collaborations and attribution payment models that raise all boats
    • You can lock out rivals out of relationships
    More information

    Mark Ritson: How ‘influencers’ made my arse a work of art | Marketing Week
    Edelman Digital Trends Report – (PDF) makes some interesting reading
    Instagram Marketing: Does Influencer Size Matter? | Markerly Blog
    Influence Marketing: How to Create, Manage and Measure Brand Influencers in Social Media Marketing by Danny Brown & Sam Fiorella ISBN-13: 978-0789751041 (2013)
    Facebook Zero: Considering Life After the Demise of Organic Reach
    Quantifying the Invisible Audience in Social Networks – Stanford University and Facebook Data Science
    PLOS ONE: Detecting Emotional Contagion in Massive Social Networks by Lorenzo Coviello,Yunkyu Sohn, Adam D. I. Kramer,Cameron Marlow, Massimo Franceschetti, Nicholas A. Christakis, James H. Fowler
    Senior Execs Not Convinced About Social’s Worth | Marketing Charts
    Measuring User Influence in Twitter: The Million Follower Fallacy – Cha et al (2010) – (PDF)
    Visualizing Media Bias through Twitter. Jisun An. University of Cambridge. Meeyoung Cha. KAIST. Krishna P. Gummadi. MPI-SWS et al – (PDF)
    Mr. Bags x Longchamp: How to Make 5 Million RMB in Just Two Hours | Jing Daily
    It’s time that we talk about micro-influencers