Category: ethics | 倫理 | 윤리학

Ethics: moral principles that govern a person’s behavior or the conducting of an activity. I went to school with people who ended up on the wrong side of the law. I knew more of them when I used to DJ which was my hobby since before I went to college.

I probably still have some post-it notes around the place that I used as bookmarks from when I used to work at a call centre but that was about the extent of my ethical transgressions.

My business experience meant that I dealt with a lot of unpleasant unprofessional clients, but didn’t necessarily see anything unethical in nature. When I started writing this blog I was thinking about culture rather than ethics and the most part still do.

But business and work changed. Ethics became more important:

  • When I started in social and digital campaigns I didn’t think about ethics as a standalone thing. It was just part of doing a good job. It went without saying.
  • I don’t think any of us back then would have foreseen slut shaming, trolling, online bullying, dark patterns and misinformation

Now things are different. The lack of ethics is impacting all parts of business life.

  • How ad tech data is used
  • How content is created
  • How services are designed
  • How products are made

I think that much of the problems with ethics is cultural and generational in nature. The current generation of entrepreneurs have perverted knowledge in the quest of growth hacking and continual improvement and change for its own sake. Its a sickness at the centre of technology

  • Barusch gets story wrong

    Last week I commented on a blog post by Ronald Barusch called Dealpolitik: Yahoo!’s survival plan. In his post Barusch critiques Yahoo! Inc.’s pursuit of different options for the company. Part of his critique reflected on Microsoft’s hostile takeover bid for the company three years ago:

    True, with hindsight the Yahoo board made a world-class blunder in turning down the Microsoft $33 per share bid over three years ago. But the board has to make the best of today’s situation.

    Whilst I agree with the Barusch central thesis that the company needs a new direction or possibly a new owner, and don’t have any particular sympathy for the board, I don’t think that the argument for new management at Yahoo! should centre around the Microsoft takeover bid.

    I explained in my comment to the Barusch article that whilst I didn’t have sympathy for the Yahoo! board, I also didn’t think that the whole picture of the Microsoft deal was reflected in the article. I think that there is a serious argument to be made for the Microsoft deal being a flawed structure, with a distinct possibility of it not a viable deal in the first place. There are two main strands to my thinking:

    • First of all the destruction of value meant that many Microsoft shareholders were opposed to the deal, but that doesn’t necessarily mean that it was a bad deal for all Yahoo! shareholders. (Only the ones that initially opposed the deal. Since the Microsoft deal at the time offered cash for the first 50 per cent of shares and Microsoft shares for the last 50 per cent shares. Given the state of Microsoft’s share price over the past decade or so and the state of the Microsoft online services line, cash would be preferable.)
    • The second and more important strand is that the deal had a number of antitrust roadblocks to cross. Whilst Microsoft is a bit player in the search engine advertising market, it is already a convicted monopolist in its server and tools business. This important because Yahoo! is not only a media company; but also a key contributor to a number of critical open source projects; having contributed to PHP, the Debian Linux distribution and Hadoop. Given this, the deal would have been exposed to antitrust risk in the EU. A second risk of antitrust would have come from the Japanese and Chinese markets were you have national internet champions in Softbank (majority owner of Yahoo! Japan) and Alibaba trying to escape the clutches of Yahoo! instead being acquired by Microsoft

    It was interesting that neither Microsoft, the media or Yahoo! broached the likely antitrust implications publicly at that time. Which I suspect is partly a credit to good execution by Microsoft’s corporate communications team.

    The Microsoft bid was a powerful lever that helped Microsoft secure the search deal it wanted with Yahoo!. Though Microsoft has failed to reap the full commercial gains partly because it’s AdCenter technology wasn’t as good as the Yahoo! Panama project it replaced – and neither were as good as Google’s own advertising technology.

    What should the Yahoo! board have done, and what should it do next probably has more options in it than football fans arguing over the performance of their team manager and I don’t have the definitive answer.

    But I suspect my comment may have been bounced from the Wall Street Journal Online site because it throws a spanner in the works of the Mr Barusch. His nice, neat storyline with the Microsoft deal opportunity as an inciting incident into a downward spiral of a digital greek tragedy. Mr Barusch and his colleagues don’t want the evidence to get in the way of a good story

    As an aside, it also shows how powerful storytelling is as a way to game media | public relations in favour of the PR over the journalist. People like stories, they think in stories and it makes it easier to efficiently and effectively file easy copy or blog posts.

    So if the Microsoft hostile takeover bid wasn’t the inciting incident what was?

    My own personal opinion is that spiral probably goes at least as far back as Yahoo! overpaying for its purchase of Broadcast.com – a business that had some 13.5 million USD in revenue per quarter, acquired for 5.9 billion USD in Yahoo! stock back in 1999. It was a bad deal, and it adversely affected Yahoo!’s approach to strategy, risk-taking, decision-making and speed of execution. This is likely to affected Yahoo!’s thinking on its attempted acquisition of a young Google.

    I believe that the damaged approach to strategy was a major factor in Brad Garlinghouse’s famous peanut butter memo from 2006 (though as Techcrunch summised it was also a political power-play and as I mentioned at the time, Garlinghouse was as much to blame in many respects as other senior executives.)

    Investor Paul Graham thought that Yahoo! was screwed by cultural traits baked into the organisation’s cultural DNA as far back as 1998:

    • Less interested in innovating in advertising, because this would expose customers to the reality that they were overpaying for their inventory.Yahoo! was build on brand advertising driven by reach not by targeted ads so they missed why search advertising (and a good search engine was so important)
    • Yahoo! thought of itself as a media company rather than a technology innovator; back then technology companies sold software rather than advertising, so by default they must be a media business
    • Fear of Microsoft – whilst Microsoft is a big ugly mean company now, it is nothing compared to the beast it was before the internet became mainstream and the Judge Jackson trial. Graham thought that Yahoo! tried to define itself out of the footprint of Microsoft. All of this meant that Yahoo! wasn’t a Google, Facebook or Twitter-style technical talent magnet
  • Asian woman & more news

    Asian woman observations

    Marketing to the modern Asian woman: Trends to watch by Vic Corsi, Landor – WPP – “Shopping is a social activity and the goal is not necessarily to make a purchase. Group shopping is one of an Asian woman’s main hobbies—over 20 percent of Asian women go shopping every weekend with no expectation of purchasing. While she peruses the malls contemplating what to buy—either now or on some future shopping mission—the Asian woman is looking for brands to convince and entertain.” – the author is writing from a Singapore perspective, but still great content. The big challenge is that the asian woman as a demographic isn’t homogeneous. Shopping is an activity, partly because of air conditioning, which occurs in certain markets like Singapore or Hong Kong. But many asian women are very value orientated. A classic example of this Asian woman would be in lower tier Chinese cities, Indonesia or the Philippines where is the a huge difference in incomes. I suspect that the modern asian woman of the title is code for wealthy and relatively young.

    Consumer behaviour

    Report: Workers in China and India Most Likely to Play Hooky – WSJ

    Design

    JNKsystem.com  : NEIGHBORHOOD C.W.P. ALT.Zippo – I love the way Neighbourhood puts pocket wear and tear on these to provide authenticity

    Ethics

    A VC: Following Facebook Down The Wrong Path – interesting post on Facebook privacy

    Ideas

    Text of Steve Jobs’ Commencement address (2005)

    Talking To The Future Humans – Bruce Sterling | VICE

    Japan

    Japanese manufacturers see positive signs – FT.com

    Media

    Irish Post bought as going concern – RTÉ News – this is potentially good news

    UK Labour Party wants journalism licenses, will prohibit “journalism” by people who are “struck off” the register of licensed journalists – Boing Boing – this sounds very suspect

    Technology in Schools Faces Questions on Value – NYTimes.com – e-education doesn’t necessarily work: schools are spending billions on technology, even as they cut budgets and lay off teachers, with little proof that this approach is improving basic learning

    Online

    Questions Arise Over Yahoo’s Value as Buyers Weigh Bids – NYTimes.com

    Facebook: Sharing it all | The Economist – Facebook the sociopathic network

    Software

    Communities Dominate Brands: Analysis of Smartphone Wars and 3 Big News last week or so: Part 1 of 3: Intel + Samung – Nokia = Tizen (not MeeGo)

    Technology

    Why do some people really hate Apple | guardian.co.uk

    Michael Dell Advises Hewlett-Packard – NYTimes.com – its about scale in other areas rather than margins

    Wireless

    Sony Ericsson CEO: We Should Have Taken The iPhone More Seriously | TechCrunch

    Chinese phone systems ‘no threat’ to Google – FT.com – yeah right

  • In The Plex by Steven Levy

    I bought In The Plex automatically because I had previously read and enjoyed Levy’s previous works: Insanely Great, Hackers and Crypto. Given his heritage covering technology companies and personalities as both an author and a journalist, I was curious what he would make of Google.

    The book is expansive and provides a lot of additional colour around Google, some of which I found of interest as I had worked at Yahoo! competing against Google and working with some of the early darlings of the web 2.0 movement – Flickr and Delicious. There were a couple of things that surprised me such as Google’s use of machine learning on areas like translation explained why grammar is still so bad in this area as it needs heuristics that lexicographers could provide similar to that offered by Crystal Semantics.

    Overall it was interesting to see that as with most large organisations Google is not only fallible but run through with realpolitik and a fair bit of serendipity. This contrasts with the external perception of Google as the technological Übermensch. A classic example of this is the series of missteps Google made whilst competing in China, which are documented in the book. From staffing practices, promotional tactics and legal to technology; Google blew it’s chances and Baidu did a better job.

    As an aside it was interesting to note that Google used queries on rival search engines to try and work out how to comply with Chinese government regulations, which is eerily like bad practices that Google accused Bing of last February in ‘hiybbprqag’-gate.

    There is a curious myopia that runs through a lot of later Google product thinking that reminded me of the reality and perceptions that I was aware of existing inside Microsoft from the contact I have had with the organisation through the various different agencies I have worked at. A classic example of this is the Google view of a file-less future, which by implication assumes that people won’t have legacy documents or use services other than the Google cloud. It is a myopia that comes part of arrogance and a patronising attitude towards the consumer that Google always knows best about every aspect of their needs.

    Contrast this with Apple and iTunes. Whilst Apple would like to sell you only content from the iTunes store, it recognises that you will have content from different sources: Amazon MP3s, ripped CDs, podcasts and self-created files that iTunes needs to play nicely with.

    The ‘no files’ approach assumes ubiquitous bandwidth which is likely to be a fiction for a while. (Part of the reason why I am able to write this post is that I was stuck for half-a-day on a train journey to Wales enjoying patchy mobile phone coverage and a wi-fi free environment, which allowed me to focus on reading this book in hardback).  This approach smacks of the old data lock-in that Microsoft used to have with proprietary file formats for its Office documents.

    Levy does a good job pulling all of this together and chronicling Google, but In The Plex fails to cast a critical eye over it all. I suspect that this is because he is too close to the company: the access that he gained enveloped him. Which is a shame as all the experience and insight Levy could bring to the book that would add value to the reader is omitted. Whilst In The Plex is an interesting historical document, it could be so much more. More book reviews can be found here.

  • Funds of funds + more news

    Funds of Funds

    Funds of Funds May Actually Increase Risk, Study Finds – NYTimes.com – this feels counter-intuitive at first, until you realise that funds of funds are a synthetic financial instrument from the prospective of the end investor. Synthetic financial instruments led to problems like the 2008 financial crisis and the Savings and Loans crisis of the 1990s. The reason for the problem of funds of funds for the end investor is that there lots of known unknowns under the hood. It is conceivable that several funds make a similar wrong headed bet and get stung by it. Without directing the funds, how do you maintain continued diversity of investment and strategies to ensure the bet hedging. Lastly funds are less liquid assets in the grand scheme of things with limitations on when and how much you can withdraw. I wonder if a similar study has been done around thematic ETFs as well?

    Beauty

    At Makeup Alley, Advice From Online Peers – NYTimes.com – how user reviews are demolishing beauty treatment company claims and promoting other products that previously didn’t claim benefits

    Economics

    Wealthy Investors Grow Pessimistic About Economy – WSJ – US economy, due to government debt and economic growth

    Japan records surprise trade surplus – FT.com – rescheduling manufacturing work around power fluctuations

    Ethics

    danah boyd | apophenia » “Real Names” Policies Are an Abuse of Power

    A Billion Dollars Isn’t Cool. You Know What’s Cool? Basic Human Decency | TechCrunch – social norming around the social web

    Ideas

    Could Quantum Computing Kill Copyright? | TorrentFreak

    Korea

    Five Lessons From Samsung’s Second Quarter Results – WSJ – interesting that Samsung is husbanding its cash by reducing shareholder returns

    Luxury

    Second-Tier Spotlight: “Rich Second Generation” Fueling Ningbo Luxury Market « Jing Daily : The Business of Luxury and Culture in China – interesting divergence in consumer preferences

    Media

    To Spread Your Brand On Facebook, Don’t Target Your Fans–Target Their Friends | Fast Company – propagation planning

    More British papers dragged into hacking row ‹ Japan Today – not surprising, the practice may have started at the News of The World but could have been taken around the papers as journalists and editors move on to new roles

    Murdoch Selects Advisers Carefully – WSJ.com – it makes sense he needs a ‘clean’ team that can stay together through this

    Online

    danah boyd | apophenia » Designing for Social Norms (or How Not to Create Angry Mobs)

    With the Bing Search Engine, Microsoft Plays the Underdog – NYTimes.com – I am not seeing a cohesive vision to change search from Microsoft; this looks like the ‘we are innovative’ foot-stamping PR wrapped in a storytelling methodology that comes out of Microsoft corporate PR. I think that the social search stuff at Google and Facebook is of more interest. Bing needs to come out of the box with something 10 times better to get people to move in significant numbers. Qi Lu didn’t manage it at Yahoo!, what makes them think he can manage it at Microsoft?

    A Bomb in Oslo? What Google Lost by Ending Real-Time Search – The Atlantic – Google News just wasn’t as fast, it needs Realtime

    Official Google Blog: More wood behind fewer arrows – interesting change, more focus on fully formed products?

    Security

    Majority of South Koreans’ data exposed | FT.com – the interesting bit is the data wipe of PCs used in the attack to hide fingerprints

    Technology

    Data Centers Using Less Power Than Forecast, Report Says – NYTimes.com – green technology and virtualisation kicks in

    The Key Subtle Notes From Apple’s Earnings Call | TechCrunch – exclusives are doled out on the conference call without hype

    Wireless

    Apple Passes Nokia and Holds Off Samsung to Become World’s Top Smartphone Vendor [Updated] – Mac Rumors – Android is Toyota and Apple is Mercedes & Porsche

  • Facial recognition – ethics

    Former CEO Eric Schmidt made a big deal of facial recognition databases being the one technology that Google wouldn’t deploying as it is an ethical and privacy set too far. Face recognition is currently used in law enforcement situations from policing football matches to anti-terrorism detection and surveillance amongst crowds. Google does use a certain amount of face recognition technology in its Picasa photo-sharing application and has some patents on using facial recognition in a social network.

    Developments in face recognition technology are apparently taking place at a rapidly increasing pace according Schmidt, which means that even if Google doesn’t roll something out, others will, Facebook being the likely favourite.

    With geotagged images and video taken by smartphones, turning the world into a constantly surveiled system. There would be no privacy and few hiding places left. The idea of moving to a new town or city and reinventing yourself which young people do when they go to college or go and get their first job would fall at the first hurdle as your old life would be seamlessly sewn together to your new one online.

    The risk goes up considerably when you have battered spouses who have ran away or are looking escape a stalker.

    Google’s disinterest in face recognition could be seen as being more about dodging anti-trust regulations, particularly if this technology was merged with search. However once someone does it, Google will to be a reluctant but fast follower if it is to continue to compete in the online space, which probably explains why they bought PittPatt the other day and recently patented the use of facial recognition technology to pick famous people out of pictures (presumably to improve image search relevance). More related content can be found here.

    More information online

    One Counter To Schmidt’s Facial Recognition Claim | Stowe Boyd

    Google Acquires Facial Recognition Software Company PittPatt | Techcrunch

    Google warns against facial recognition database | The Telegraph

    Google Thinks Facial Recognition Is Very, Very Bad. Except Maybe For Famous People | Gizmodo

    Google debates face recognition technology | FT.com