Category: marketing | 營銷 | 마케팅 | マーケティング

According to the AMA – Marketing is the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large. This has contained a wide range of content as a section over the years including

  • Super Bowl advertising
  • Spanx
  • Content marketing
  • Fake product reviews on Amazon
  • Fear of finding out
  • Genesis the Korean luxury car brand
  • Guo chao – Chinese national pride
  • Harmony Korine’s creative work for 7-Eleven
  • Advertising legend Bill Bernbach
  • Japanese consumer insights
  • Chinese New Year adverts from China, Hong Kong, Malaysia and Singapore
  • Doughnutism
  • Consumer Electronics Show (CES)
  • Influencer promotions
  • A media diary
  • Luxe streetwear
  • Consumerology by marketing behaviour expert Phil Graves
  • Payola
  • Dettol’s back to work advertising campaign
  • Eat Your Greens edited by Wiemer Snijders
  • Dove #washtocare advertising campaign
  • The fallacy of generations such as gen-z
  • Cultural marketing with Stüssy
  • How Brands Grow Part 2 by Jenni Romaniuk and Byron Sharp
  • Facebook’s misleading ad metrics
  • The role of salience in advertising
  • SAS – What is truly Scandinavian? advertising campaign
  • Brand winter
  • Treasure hunt as defined by NPD is the process of consumers bargain hunting
  • Lovemarks
  • How Louis Vuitton has re-engineered its business to handle the modern luxury consumer’s needs and tastes
  • Korean TV shopping celebrity Choi Hyun woo
  • qCPM
  • Planning and communications
  • The Jeremy Renner store
  • Cashierless stores
  • BMW NEXTGen
  • Creativity in data event that I spoke at
  • Beauty marketing trends
  • Kraft Mothers Day marketing
  • RESIST – counter disinformation tool
  • Facebook pivots to WeChat’s business model
  • Smartphone launches
  • FOOH (and John Holmes)

    The inspiration for this post on FOOH (fake out of home advertising) was Ryan Wallman’s marketing predictions for 2024 on LinkedIn. In particular two of his five predictions

    2. Someone will post a viral ad that is a) fake and b) terrible. Hundreds of people will comment: ‘Genius!”

    5. Marketers will try to emulate the success of Barbie but will completely misconstrue its relevance to their brand, culminating in a series of fucking stupid and totally unsuccessful stunts.

    Ryan Wallman

    As with many marketing predictions, they are equally applicable for 2023 as well as next year (and probably several years on).

    These two particularly resonated with me, due to the current trend of FOOH. This is where a creative agency has put together photography or video showing an out of home execution that doesn’t exist.

    These aren’t concepts that have been mocked up for a client to show them how indicate how their campaign would look when activated. Or as a creative calling card by an agency or team to catch the eye of a new client a la the famous Volkswagen Polo car bomb advert which leaked out on to the general public.

    Instead, they are created with the express intent with fooling a good deal of the public that the execution is real. In the case of Maybelline, it was pushed out on third party influencer accounts on TikTok and YouTube as ‘truth’.

    Other examples

    The Popeyes and Truff collaboration campaign can be seen here. British Airways mocked up a billboard at the Glastonbury festival, but wouldn’t have been able to buy the space even if it wanted to.

    The Independent were fooled by Jacquemus with these FOOH-ed giant handbags. It is particularly interesting that a mainstream news media channel was fooled.

    And I find that troubling for a number of reasons. And let’s illustrate this through a quick thought experiment.

    The John Holmes thought experiment

    You probably don’t know me, I am an overweight white male with a shaven head and distinctly average in every physical way.

    A quick John Holmes primer

    John C Holmes via Wikipedia

    The late Mr Holmes was taller than me. He was an army veteran and then worked a number of blue collar jobs from ambulance driver to factory worker and forklift truck driver. He eventually hit a patch of unemployment and agreed to do nude modeling and appear in pornographic films. At the time these films were closely linked with organised crime in the US. Times things changed. During the early 1970s the industry saw a golden age where porn films became mainstream culture. Roger Ebert reviewed these films for the Chicago Sun-Times and his peers did similar at the likes of the New York Times.

    Holmes became a popular culture figure and his name spread far wider than the viewership of his films. Mark Wahlberg’s character in Boogie Nights is heavily influnced by John Holmes. He was famous for his penis size.

    For the latter part of his adult life he was an addict, which affected his ability to work. The movie Wonderland dramatises a low point in Holmes life and his association with murder of the Wonderland drug gang.

    Back to the thought experiment

    By some strange incident, a video of me stepping out of the shower and then putting a towel happens to be made. A creative chum decides to make lemonade from these lemons and uses <insert generative AI video tool du jour here> to create a realistic looking, but fake, appendage.

    Nothing has changed, I am still as I introduced myself earlier, distinctly average in every physical way. Then I add it to a dating profile. In my opinion it would be both unedifying and distinctly dishonest. This is what brands are doing when they create FOOH campaigns to generate social currency (virality, talkability etc).

    Authenticity

    These videos and photos are demonstrations of creative craft and creativity, but good judgement asks not only can something be done, but should it be done. It’s often not part of an ad format that makes it clear that the image isn’t ‘real’ and there is no ‘wink-wink’ moment to bring the audience in on the truth. This isn’t ‘truth well-told’ as advertising as McCann the advertising agency would have put it.

    Brands step across the line of believability, inevitably letting consumers down.

    Authenticity vs. fakery

    While FOOH showcases the incredible capabilities of CGI and digital storytelling, so do 3D digital billboards. 3D billboards do it in a more honest, authentic and entertaining way. The Air Max Day billboard campaign in Tokyo would be genuinely memorable, creating a sense of wonder and generate talkability.

    By comparison FOOH is a fiction cosplaying as reality. FOOH raises questions about the authenticity of the brand experience itself. Advertisers push the boundaries of what is possible with a minimum spend. These simulations of awe-inspiring moments dilute the credible real-life experiences we’ve come to appreciate. Authenticity is a pivotal factor in establishing trust between a brand and its audience. What does it say about the brand as a corporate citizen, when they are normalising fraud, lies and astro-turfing on social platforms? We have enough problems in the media eco-system already, without brands making it worse. FOOH can be seen as a manifestation of brand sociopathy.

    More related content can be found here.

  • Every old idea is new again

    Inspiration for every old idea is new again

    The inspiration for this post on every old idea is new again came from my opening up Rakuten‘s Viber messaging app on my iPhone. Viber is a messaging platform and also does voice over IP, including out to the phone network. It is a hybrid of Skype and WhatsApp in terms of functionality. Viber is popular in parts of Asia, much of central and Eastern Europe, Greece and Russia – often as a second string to Telegram or Zalo.

    Scratchcards, giveaways

    I saw the following image in Viber.

    Viber’s scratch card giveaway promotion.

    Which took me right back to roughly the same time of the year back in 2012, when I worked at Ruder Finn and did a similar digital scratch card execution to promote The National Lottery scratch cards in the run up to Christmas.

    And so it begins

    I was fortunate to work with a great creative and technology team: Stephen Holmes and Dru Riches-Magnier on the project. The promotion was executed within a high security environment because Camelot’s IT standards were way beyond what we usually worked with.

    Here’s the case study that I wrote up about the scratch card project in my portfolio.

    Slide 8
    Slide 9

    This was the most stressful time I had during my time working at Ruder Finn and one of two high points in terms of the work that we did.

    So when I saw the Rakuten Viber execution, I had a deja-vu moment and the epiphany that every old idea is new again.

    Strawberry fields forever & the square mile

    So how do we get to a point where every idea is new again? Years ago I used to DJ in bars, clubs and parties. A couple of young lads on a music production course saw a record label release one of their assignments to tap into the psychedelia and dance-indie hybrid sound. The record was a cover version of a Beatles track with a Soul II Soul type break beat underneath. It became successful and topped the charts.

    There were a surprising number of people who didn’t realise that it was artfully created cover version of The Beatles, I even heard the original described as a poor version of Candy Flip.

    Newness is a matter of perspective. This was brought home to me at a talk that Damien McCrystal gave years ago. This was about the time that he was a business columnist at The Observer. I can’t remember the context but McCrystal said that the memory of ‘the square mile’ (think Wall Street in US parlance) was about eight years.

    Which was the reason why the 2008 mortgage crash looked eerily like the savings and loans crisis of the 1980s. And that is despite most of the people in investment banks having a passing familiarity of Michael Lewis’ insider account Liar’s Poker which outlined how derivatives fuelled much of the 1980s Savings & Loans crisis.

    I got to read it in college, despite having no interest in entering the world of finance. By and large I managed to stay clear of finance aside from being an in-house marketer early on in my career at what’s now HBOS and credit card provider MBNA. I also had a bit of early luck in my career timing, as I left MBNA before the payment protection insurance scandal hit the sector.

    This was the classic example of every old idea is new again, but with the added wrinkle that a bad set of ideas can suddenly turn into good ones over time.

    But as a strategist, this taught me to be careful on interventions pointing out a given concept is an old idea, given that every old idea is new again at some point.

  • Padel + more things

    Padel

    The racket sport padel seems to have got the zeitgeist, if not the player numbers yet. We haven’t really seen a surge in sports fads since the 1980s. During that time skateboarding rose from a peak in the late 1970s, to a more stable underground sport that we have today. The closure of a squash racquet factory in Cambridge, saw the sport globalise manufacture and playing. In a few short years rackets went from gut strings and ash wood frames to synthetic strings and carbon fibre composite rackets. It was as much a symbol of the striving business man as the Filofax or the golf bag. Interest was attracted by a large amount of courts and racket technology that greatly improved the game.

    Squash had its origins in the late 19th century and took the best part of a century to reach its acme in the cultural zeitgeist. Skateboarding started in the late 1940s and took a mere 30 years to breakout. Padel falls somewhere between the two. Padel was invented in 1969. But it took COVID-19 to drive its popularity in Europe and North America.

    There is a new world professional competition circuit for 2024. And it has attracted the interest of court developers looking to cater to what they believe is latent consumer demand.

    Finally, you can get three padel courts in the space for one tennis court. More on the padel gold rush from the FT.

    The challenge is if padel is just a fad, or has it longevity? Skateboarding is popular, but many councils didn’t see the benefit of supporting skate parks built in the 1970s around the country. Squash still has its fans but doesn’t have the same popularity that it enjoyed in the 1980s.

    How to play padel

    More on the basics of how to play padel here.

    Business

    British American Tobacco writes down $31.5 billion as it shifts its business away from cigarettes

    China

    “He Always Talks About the West”-Former University President Sentenced to 11 Years in Prison in China and Who’s Afraid of Chizuko Ueno? The Party’s Ongoing Counteroffensive against Feminism in the Xi Era don’t inspire investor confidence in China

    China’s Xi goes full Stalin with purge – POLITICO – the narrative feels wrong around this article, even though the purge is on

    Bloomberg New Economy: China’s Economic Heft Sinks for First Time Since 1994 – Bloomberg

    Consumer behaviour

    Firewater | No Mercy / No Malice – on young people and risk

    What’s it like being a Disney adult? – The Face – this is much more common in Hong Kong, but then people had annual passes to go there. I found it interesting that The Face othered it as a sub-culture

    Vittles Reviews: There Is Always Another ProvinceProvince-chasing isn’t just a Western phenomenon; China is still so vast that when the barbecued food of Xinjiang, one of China’s border provinces, showed up in a former sausage shop on Walworth Road at Lao Dao, it didn’t need to open to the general public for months, choosing only to take bookings via Chinese social media. The paradox is that the success of regional Chinese restaurants has created a Western audience which wants more, but that same success has allowed these restaurants to bypass those customers altogether

    Culture

    Television: one of the most audacious pranks in history was hidden in a hit TV show for years.Watch enough episodes of Melrose Place and you’ll notice other very odd props and set design all over the show. A pool float in the shape of a sperm about to fertilize an egg. A golf trophy that appears to have testicles. Furniture designed to look like an endangered spotted owl. It turns out all of these objects, and more than 100 others, were designed by an artist collective called the GALA Committee. For three years, as the denizens of the Melrose Place apartment complex loved, lost, and betrayed one another, the GALA Committee smuggled subversive leftist art onto the set, experimenting with the relationship between art, artist, and spectator. The collective hid its work in plain sight and operated in secrecy. Outside of a select few insiders, no one—including Aaron Spelling, Melrose’s legendary executive producer—knew what it was doing. The project was called In the Name of the Place. It ended in 1997. Or, perhaps, since the episodes are streamable, it never ended

    Design

    Sony Access Controller Review: A Beautiful Addition for All Gamers | WIRED

    Is the flat design trend finally over? | by Chan Karunaratne | Dec, 2023 | UX Collective

    Economics

    China’s accelerating rise in consumer defaults | FT – inspite of the social credit scores and lack of opportunity to declare personal bankruptcy

    China challenge is too much for Republican market fundamentalism | FT

    Energy

    Audi to build all-electric rugged 4×4 to rival Defender and G-Class | CAR Magazine – differentiating from the SUV field. Interesting that the Land Cruiser and Ineos doesn’t make the comparison list, yet the G-Wagen does.

    China uranium grab poses threat to western energy supply, warns Yellow Cake | FT

    Ethics

    After $500m Zuckerberg donation, Harvard university gutted its disinfo team studying Facebook | Boing Boing

    AI’s carbon footprint is bigger than you think

    Are fashion’s buying practices really improving? | Vogue Business – buyers think that they are taking a long term more collaborative approach, supplier feedback reflects an unchanged reality

    Finance

    Blockchains are entering their “broadband era” | Visa – I was surprised by the amount of faith that Visa has in the future of Blockchain technology

    Against the odds, China’s push to internationalise its currency is making gains

    Gadgets

    Rode acquire Mackie | Sound On Sound – this is big for podcasters, but also for artists that record in their own studios. Mackie mixers have powered the home grown set-ups of artists like The Prodigy, The Crystal Method, Brian Eno, Daft Punk and Orbital.

    Health

    China e-cigarette titan behind ‘Elf Bar’ floods the US with illegal vapes | ReutersIn the United States, the firm simply ignored regulations on new products and capitalized on poor enforcement. It has flooded the U.S. market with flavored vapes that have been among the best-selling U.S. brands, including Elf Bar, EBDesign and Lost Mary. In the United Kingdom, by contrast, Zhang has complied with regulations requiring lower nicotine levels and government registration while building an unmatched distribution network — and driving a surge in youth vaping

    Hong Kong

    Hong Kong migrants revel in Cantopop concerts, films from home as tears flow, emotions high in ‘collective healing’ at venues in Canada, UK | South China Morning Post

    Hong Kong’s first ‘patriots-only’ district council poll reflects political tale of two cities, as some eagerly rush to vote and others shy away | South China Morning PostHong Kong on election day splits into two camps, with one eager to vote out of civic duty and others giving polling stations wide berth over lack of political diversity. ‘I thought more people would come and vote because there has been more publicity,’ one elector says after discovering sleepy atmosphere at local polling station – the question is will Beijing take anything from this voter turn out? Does it signal suppressed but indignant separatists, or Hong Kongers who are more focused on prosperity and weekend Netflix? If they suspect the former then the security situation is likely to get more dire

    Ideas

    A simple theory of cancel culture – by Joseph Heath

    Innovation

    The first humanoid robot factory is about to open | Axios

    Japan

    “Hoarder Hygge” is the Anti-Zen – Matt Alt’s Pure Invention – this applies equally well to Hong Kong as well, presumably for similar reasons

    London

    Outernet now London’s most visited tourist attraction | The Times

    Luxury

    Inside Louis Vuitton’s Hong Kong spectacle | Vogue BusinessWhile Hong Kong is gradually recovering from the pandemic lockdowns, growth in Mainland China is slowing. According to HSBC estimates, luxury sales there are expected to grow 5 per cent in 2024, a sharp deceleration compared with 2023’s projected 18 per cent.

    New 2024 Porsche Macan EV: we reveal tech secrets of Stuttgart’s first electric SUV | CAR Magazine

    Marketing

    How One Campaign Changed Everything for Coca-Cola | AdWeek

    Stop focusing on ‘Gen Z’: we’re missing the true audience challenge – The Media Leader

    Behind the Pop Culture Roots of Pepsi’s Modern Retro Redesign – so Pepsi’s own advertising over 30 years had less impact than films from the 1980s and 1990s with younger consumers – that’s a damning indictment if ever I heard one

    Media

    Spotify Is Screwed | WIRED

    Disney global ads president: expect streaming consolidation – The Media Leader – and presumably they think Disney will be a winner?

    Meme

    When My Dog Died, I Turned to a Specific Image for Comfort. Many Do. | Slate – how the idea of the ‘rainbow bridge’ heaven analogue for dogs came about.

    Online

    Techrights — CNN Contributes to Demolition of the Open Web

    Quality

    You are never taught how to build quality software | Florian Bellmann | Be curious, explore and meditate.

    Retailing

    The EU is taking on fashion’s open secret: Destroying unsold goods | Vogue Business

    McDonald’s Launching Spinoff Restaurant Chain Called CosMc’s | Today – I’ll write more about Cosmc’s once I have collected my thoughts on it.

    Security

    Daring Fireball: 23andMe Confirms Hackers Stole Ancestry Data on 6.9 Million Users

    UK’s data regulator resists call to investigate China’s BGI over genomic concerns | Reuters

    Stealing AI models

    Software

    Warning from OpenAI leaders helped trigger Sam Altman’s ouster – The Washington Post

    Practical Ways To Increase Product Velocity | Stay SaaSy

    How it’s Made: Interacting with Gemini through multimodal prompting – Google for Developers

    Apple Makes a Quiet AI Move – On my Om

    Putting China’s Top LLMs to the Test – by Irene Zhang

    Make no mistake—AI is owned by Big Tech | MIT Technology Review

    Documentary on the state of AI

    Technology

    GPU Cloud Economics Explained – The Hidden Truth

    Chipmaking Amid War in Israel – by Nicholas Welch – everything is political.

    ASML axes CTO role with new CEO | EE Times – given that the next stage technology path is rocky to say the least and innovation needs to be a key focus for ASML this made me nervous.

    Broadcom first to add AI to network switch chip | EE Times

    Wireless

    Tens of thousands of Palestinians in Gaza are staying connected to the world via donated eSIMs

    Report: 5G global mobile data traffic set to triple in six years | EE News Europe

  • Breakin + more things

    Breakin

    Breakin was a 1984 film which brought hip hop culture around the world. You can criticise the plot and awkward dialogue, but the break dancing and body popping was amazing. The film was a sufficiently successful commercial success that a sequel was made to the original film.

    The broom sweeping scene

    The broom sweeping scene in Breakin was inspirational drawing from mime, body popping and breaking sparked the imagination of people around the world. It made the dancer Michael “Turbo” Boogaloo Shrimp Chambers a global celebrity. Chambers himself credited stop motion animation of films like Ray Harryhausen’s works as being a key influence. He went on to teach Michael Jackson the ‘moonwalk’.

    The broom sweeping scene from Breakin was shot at 4323 Melrose Avenue, which in turn has turned into a pilgrimage for fans. So a camera crew and Chambers went back to the site and reshot the scene over one night. The production team had wrapped the building to resemble the original in 1984.

    Despite Chambers recovering from knee surgery, he still has the skills some 34 years later.

    Caterham Project V

    Caterham are famous in the car world for their evolution of Colin Chapman’s Lotus 7 design, which was the purest manifestation of Chapman’s design philosophy to make light, great handling cars. Caterham has been looking at making the jump from internal combustion engine powered vehicles to electric power. Like previous Caterham cars, much of the design process is about curating parts from other manufacturers parts bins with their own chassis and suspension design to come up with a perfect handling chimera.

    ‘Military Magic’

    The role of innovation and military development has on each other is a subject that is often discussed. Our modern online world is down to cold war thinking about resilient data and telecommunications network. But Kuo’s research has found that innovation can also hurt combat effectiveness and highlights the kind of factors where this might occur. Innovation isn’t bad, but can be done badly. More on related content here.

    Green Mountain Coffee Roasters

    In the US, Keurig k-cup capsules are the default home brewed coffee standard, rather like Nespresso in Europe and much of Asia. Green Mountain Coffee Roasters worked with Kevin Costner to create signature roast varieties for him. The subsequent ad lampoons how brand partnerships often move from the authentic to the ridiculous.

    7-Select

    7-Eleven Hong Kong is a standby for workers wanting a grab-and-go breakfast, lunch or dinner at their desk. They have a range of foods called 7-Select. They promoted it online and via TV advertising this year using local celebrity Dee Gor and generative AI-based artwork.

    The 7-Select range features many Hong Kong stables that merge western dishes like sandwiches in a local way that is emblematic of Hong Kong cuisine. Below is a video on the making of the advertisements including green screens and wire work – usually a staple of Hong Kong’s fantastical martial arts film industry.

  • Road to Le Mans

    Porsche committed to major long form content as it followed Michael Fassbender on the road to Le Mans.

    Season one

    Road to Le Mans started off over four years ago with six short form films, each no longer than 10 minutes in length. So far, pretty much what you would expect in a prestige luxury car brand film. I was reminded of BMW’s ‘The Hire’ film series over the years with Clive Owen as the driver.

    Season two

    Porsche must have had positive feedback to continue with a second series in a similar vein to series one of Road to Le Mans. But some of the episodes were double the length of series one and three more episodes in this series. Looking at the Porsche YouTube channel the two seasons were likely considered to be a complete arc. They build a playlist that holds only season one and season two.

    The manage to switch around the voices in the narrative which I think adds more in season two and season three.

    Season three

    By season three, the series seems to have hit its stride. The episodes are as long as they need to be.

    Season four

    Season four seems to have more of Fassbender’s voice in it.

    Feature film

    The theme of resilience in the face of failure was an interesting, honest angle in the film. Road to Le Mans emphasises stoicism and resilience as much as it emphasises the performance of the car. The feature film is an edit together of season four.

    Although it’s Fassbender’s journey and I respect what he’s done, it feels a bit self indulgent at times. I think that this is because the actor’s journey as a profession isn’t a team sport in the same way that most other roles are.

    What Road to Le Man also brought through to me was the depth of achievement in Porsche’s 18 Le Mans overall victories. This film feels like a final chapter to this Road to Le Mans at least.

    Porsche seem to have shouldered the cost of the film themselves, I was a bit surprised that the content wasn’t licensed to a streaming service like Netflix and then eventually put on YouTube. More related content here.