Category: marketing | 營銷 | 마케팅 | マーケティング

According to the AMA – Marketing is the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large. This has contained a wide range of content as a section over the years including

  • Super Bowl advertising
  • Spanx
  • Content marketing
  • Fake product reviews on Amazon
  • Fear of finding out
  • Genesis the Korean luxury car brand
  • Guo chao – Chinese national pride
  • Harmony Korine’s creative work for 7-Eleven
  • Advertising legend Bill Bernbach
  • Japanese consumer insights
  • Chinese New Year adverts from China, Hong Kong, Malaysia and Singapore
  • Doughnutism
  • Consumer Electronics Show (CES)
  • Influencer promotions
  • A media diary
  • Luxe streetwear
  • Consumerology by marketing behaviour expert Phil Graves
  • Payola
  • Dettol’s back to work advertising campaign
  • Eat Your Greens edited by Wiemer Snijders
  • Dove #washtocare advertising campaign
  • The fallacy of generations such as gen-z
  • Cultural marketing with Stüssy
  • How Brands Grow Part 2 by Jenni Romaniuk and Byron Sharp
  • Facebook’s misleading ad metrics
  • The role of salience in advertising
  • SAS – What is truly Scandinavian? advertising campaign
  • Brand winter
  • Treasure hunt as defined by NPD is the process of consumers bargain hunting
  • Lovemarks
  • How Louis Vuitton has re-engineered its business to handle the modern luxury consumer’s needs and tastes
  • Korean TV shopping celebrity Choi Hyun woo
  • qCPM
  • Planning and communications
  • The Jeremy Renner store
  • Cashierless stores
  • BMW NEXTGen
  • Creativity in data event that I spoke at
  • Beauty marketing trends
  • Kraft Mothers Day marketing
  • RESIST – counter disinformation tool
  • Facebook pivots to WeChat’s business model
  • Smartphone launches
  • Corvette ‘roar’ campaign

    The new Chevrolet Corvette marketing campaign has had a lot of positive vibes out in adland so I thought I would share it with you along with some thoughts.

    The video

    The idea

    The two-and-a-half minute video is designed to promote a Corvette experience: for an extra 5,800 USD you can help build the power-plant which is fitted into your new Corvette.

    Here is in Europe a number of sports car companies used to allow to to visit the factory (it was part of the experience of buying a TVR for instance) and in the case of continental companies drive it back home. This way you could see the craftsmanship that went into your vehicle and meet some of the people responsible for it. In the same way that the lord of the manor may meet some of the landscape gardeners who were remodeling the maze or the alpine rockery.

    Being able to participate in building the engine, struck me as something different. If you think about the ‘golden days of the 1960s and 70s’ real men were renaissance creatures regardless of their profession they could also throw themselves into DIY and major mechanical work on the car. It was supposed to be a major bonding opportunity between father and son, working on the car together like Yoda and Luke Skywalker.

    My Dad has a garage full of tools that he accumulated over time, some of them handed on to him by friends or given to keep at the end of a job. I used to help him working on our car, though not much of it made sense to me. I haven’t inherited his practical gene, but it did give me a good worth ethic.

    It was also a time of family breakdown as divorce and womens long-deserved independence finally came into its own.

    It used to be that clocks and sewing machines were the only non-user serviceable items on a household; but as time moved on globalisation and technology meant  that cars like most household appliances and consumer electronics needed an expert. Not just the handyman with a garage and a service pit around the corner, but the correct software to understand the different diagnostic outputs on the car.

    Manufacturers have taken advantage of this development to shore up their total lifetime revenue funneling these customers into dealer service centres, requiring special fitting tools and clamping down on third-party parts in a similar way to HP’s chipped toner and inkjet cartridges.

    Instead real men are now likely to be slightly buffoon-ish a la Jeremy Clarkson, Richard Hammond and James May in Top Gear.

    So is the building the engine experience less about demonstrating the handmade craftsmanship of your sports car and more about selling you the mythical father-son bonding experience that the car’s owner may not have had as a child?

    The soundtrack

    So I was thinking about this Corvette ‘auto-worker as father-figure’ concept when I thought about the soundtrack to the video. According the video titling the Corvette is all about the roar, yet there is no engine noises in the soundtrack at all. Don’t get me wrong I quite like the soundtrack, it’s the kind of sound you’d expect if the Chemical Brothers drafted in Keith LeBlanc, Skip McDonald and Doug Wimbish from Tack>>Head as collaborators to come up with an appropriate soundtrack. It would fit right in with the first Matrix film soundtrack – again planting this very firmly in generation-x territory.

    But there is no engine noise, making the statement that its the roar seem dubious. Have a look at the Audi R8 microsite whilst it has brooding electronica pretending to be a Wagnerian mood music, the engine noise does feature in the video clips as you explore the site. The new Lexus LFA website makes no bones about the cars sound even allowing you to download it as a ring-tone (though I imagine that it would grate on the nerves after a bit).

    So I don’t think that its about the Corvette ‘roar’ at all, instead I think its about a mythical father-figure | son experience – a blue-collar bromance: it is the Brokeback Mountain of car adverts.

    It’s a smart offering and campaign which I imagine was probably based on some sort of clever consumer insights programme. And it breaks away from the usual ‘our car is an incrementally better phallic compensator than X, Y or Z’ personified by recent Nissan Z-series marketing efforts. More marketing related content can be found here.

  • Influence singularity

    This post on what I am calling influence singularity (and some other trends) came from discussions whilst travelling. I have been on the road a fair bit and have speaking to a number of people coming from all aspects of communications and marketing. Speaking to these different people has covered a lot of areas but three trends stood out:

    • Influence singularity
    • Welcome to your new press spokesperson, your customer care rep
    • Inhouse vs. agency

    I have explored these trends in a bit more depth below.

    Influence singularity

    Increasingly we are seeing agencies of all ilks: PR, advertising, marketing, digital and everything in between are descending on the area of influence – creating an influence singularity. This influence manifests itself primarily through social media and digital; though it can manifest itself in experiential events like un-conferences and meet-ups. One of the best campaigns I have come across was the RNLI’s efforts to engage with young people.

    RNLI

    A social media campaign thought through and brought to life by a direct marketing agency: they saw the interaction in a similar way to the relationship between an organisation and the recipient of a direct mail piece. Instead of a purchase call to action, they provided a task to be completed. It is not only at agencies where this conflict is happening, I hear anecdotally that marketers are having PR discussions both online and offline actvities and carving it up with no PR people involved.

    The communications heads that were left out instead retreated to focus purely on corporate communications: outflanked, outgunned and out of their depth in a digital world. PR agencies where they have been involved, are often working with marketing managers as the inhouse PR people are not clued in.

    A secondary aspect of this, is that where the role is reversed and the PR department has led on social media, they are now having their efforts hijacked by marketers playing catch-up – because the marketers feel that they should be the owner, have better budgets and often have the ear of the board.

    This then begs the question: does PR the profession, its practitioners and the business need to have a rapid rebrand as a profession before it becomes roadkill?

    Welcome to the new press spokesperson: your customer care rep

    Back in 2004, I wrote a blog post about some comments that Microsoft CEO Steve Ballmer had made about iPod owners having devices full of stolen music. I dashed off a missive to Microsoft.com’s customer service form and got a response.

    At the time John Lettice, when writing about the affair in The Register said:

    We’re sure iPod owners will regard being called law-abiding by an exec from a company with Microsoft’s legal experience as a high point to end the week on. But, you ask, how the blazes did we get to this one? We have Ged Carrol’s blog to thank. Mightily offended by Ballmer’s original comments, Ged used the feedback system at microsoft.com to demand an apology, and he got one. The possibility of feedback systems of this ilk actually working had never occurred to The Register, so we’ve never bothered trying, but if you want your very own grovel, insert your outraged howls here.

    At that time, journalists didn’t think of customer care representatives as a source of comment. Six years later and with social media on tear, the customer care representative is increasingly on the frontline of reputation management.

    Some of the discussions I have been involved with has been about the interface between PR and customer services. Where is the overlap? How do you ensure efficient and effective task management between the two? The last question is being addressed with solutions from the likes of Brandwatch and Salesforce.com.

    Inhouse vs. agency

    I was discussing in-house versus agency with some people recently and one of the key points they made was that whilst agencies provide flexibility in terms of manpower and access to tools that an in-house team couldn’t justify because of cost, social media’s need for immediate and decisive responsiveness required organisations to re-address their in-house requirements and expand their current capability.  This is a great opportunity for measurement companies, other organisations that provide ‘horizontal’ services and e-lance digital communications people to interject as these considerations are being made. It may also cause some agencies to start thinking about what an agency means and how they can change the structure of their offering to ensure that they remain relevant.

  • Classy Kiss yoghurt drink

    While staying in Shenzhen, I came across Classy Kiss yoghurt drink. At first I was a bit thrown, the European Dickensian vintage illustration was at odds with the product name.

    The name was the only English apart from <- Open on the package.

    Classy Kiss yoghurt drink, originally uploaded by renaissancechambara.

    So why have the name in English and why European people on the packaging? Here are a few likely factors:

    • Chinese people up until recently generally didn’t consume dairy products, so a ‘foreign looking’ brand might make more sense. It came into vogue when they wanted taller stronger kids and had the economic purchasing power to buy a higher protein diet. The old illustration likely conveys heritage (and so trust) of some sort
    • Most Chinese people wouldn’t know what the packaging was saying in English. They also wouldn’t appreciate the odd typography. It would probably feel balanced to a Chinese eye and not too out of step with the feel of the Chinese ideograms
    • It will contrast on the shelf against the clean modernist packaging of western brands like Danone, or General Mills’ Yoplait

    As for the ‘Open’; that was likely on the InDesign file template for the TetraPak packaging. I wouldn’t say that the product is like a classy kiss, but it is a perfectly passable yoghurt drink. More FMCG related posts here.

  • Black precious resin & Montblanc

    I had a short haul flight and went over the duty free catalogue on Swiss Airlines. This section on Montblanc pens stuck out at me because of its wording. Each pen was described as being made of ‘black precious resin’. Click on the image if you want to see a larger version.

    Precious Resin Montblanc spiel

    So what does black precious resin actually mean? One would presume some form of black shiny plastic, which doesn’t seem quite so precious. Now the use of plastic isn’t a bad thing in pen manufacture. For instance fellow German writing instrument manufacturers Pelikan and Kaweco both make writing instruments out of plastic, but they also don’t charge over 300 pounds for a ballpoint pen.

    Plastic feels thoroughly modern. It defined the post-war world and accelerated further with globalisation. Black precious resin isn’t particularly rare in itself like ebony wood or precious metals. 

    What the black precious resin explanation misses is the real elements at the heart of Montblanc’s authenticity:

    • History: Montblanc is actually over a century old as a firm
    • Country brand: It’s pens are still made in Germany, so it can take advantage of the German country brand: precision manufacturing excellence and craftsmanship
    • Craftsmanship: making a pen write smoothly is an art, too much ink and you will get splodges. A badly designed nib or ballpoint mechanism will scratch the paper, deliver the ink unevenly and even stain the writer
    • Design: One of the reasons why Montblanc managed to upset A.T. Cross in the market for luxury pens because their pen design feels much better in the hand because of its fuller barrel size

    But none of these factors are reflected in the description of the Montblanc pens featured in the duty-free catalogue, instead we get smoke-and-mirrors which engenders distrust and makes for an authenticity FAIL.

  • Friendfeed & more news

    Friendfeed

    Revealed: why Facebook acquired FriendFeed – Brand Republic News – Brand Republic – Will McInnes talks about the Facebook | Friendfeed deal.

    Business

    Delicious Founder: I Wish I Had Not Sold to Yahoo

    Consumer behaviour

    Kids want to own, not stream, their music says survey – The Next Web

    Design

    Little Art Book – Limited Edition Prints – Art Gallery – I love the prints here mix of great illustration and Banksy like image subversion of cultural icons

    Gadgets

    Nokia outsmarted on smartphones

    How to

    boxee: the open, connected, social media center for mac os x and linux – I need to check this out

    Ideas

    Some Serious Freeconomics – interesting points from Fred Wilson

    Luxury

    brandchannel.com | Vuarnet – interesting brand history of the storied sunglasses brand

    Marketing

    NY Mag Commenters Get Hired for HSBC’s SoapboxCampaign – PSFK

    PR Communications: A PR Strategy Not Social Media Tactics Won The Presidential Election 2008 – cutting through the hoopla and looking at the substance. At the end of the day social media is just a channel

    Media

    Revisionist History: Bartz Claims Yahoo Was Never A Search Engine – Danny Sullivan shows the holes in Yahoo!’s spin around the search deal with Microsoft. When I was Yahoo! search was responsible for about 50 percent of revenue.

    Highfield joins Microsoft after just four months at Project Kangaroo • The Register – Ashley Highfield jumped from the BBC’s digital transformation to Microsoft in a manner that raised a few eyebrows

    Online

    UK PR people on Twitter | PRBLOGGER.COM – PR blog – Stephen Davies has done the hard work so you don’t have to in his list of UK PR people on Twitter

    Google’s new search update “Caffeine” changes both look and feel | VentureBeat

    WebWorkerDaily » Archive How Twitter is a Communications Game Changer «

    Software

    Yahoo’s Hadoop Genius Leaves For Startup (YHOO) – spiraling the drain

    Yahoo’s BrowserPlus continues to dismantle wall between browser and desktop » VentureBeat – Interesting features including drag and drop into browser

    Worst. Bug. Ever. – this is the best: the T-Mobile G1 Android handset sounds like a complete dog

    Digital Evangelist: 72Hours in what have I learnt about my Nokia? – interesting learning experience on Symbian and Ovi web services

    Wireless

    Total Telecom – Low-cost handsets to account for half of all mobile phones by 2014

    On its second try, Sandbridge promises a revolution with the Holy Grail of wireless chips » VentureBeat – software defined radio gets new silicon