Category: retailing | 零售 | 소매업 | 小売業

Looking back to when I started this blog, it would have been reasonable to expect an inevitable march of retailing from offline to online. Amazon was on a tear and search advertising volumes were increasing year on year. By the time I was at Yahoo! search advertising (focused on online retailing) counted for about half of all revenue for the company.

At that time Yahoo! had a Spotify-like subscription streaming music service that was viewed as a threat to Apple’s iTunes download only offering. When I worked there Yahoo Music was the number one online music site in terms of audience reach and total time spent by consumers on the site. Also display advertising was much bigger for brands than it is today and Yahoo! was guaranteed a good share of the online marketing spend from any movie launch at the time.

The reality of online retailing, was slower than our expectations. While COVID drove an increase in online retailing there has also been corresponding innovations in retailing as well.

Amongst the pioneers in this change have been luxury brands like Burberry and Nike, who brought digital into their stores to provide a superior customer experience.

Adidas brought manufacturing into its stores with its speedfactory experiment, allowing for fast time to market and customisation.

Supreme changed the cadence of retailing with the Thursday morning ‘drop’  which saw queues outside stores. Every Thursday became a launch day as far as their customers where concerned. The queue has moved from Apple’s annual cadence, to every week.

  • Chinese State Security + more things

    When Chinese State Security police knocked on ABC journalist Bill Birtles’ door, he realised he was no longer safe in China – ABC News – interesting how business and finance reporting has been hard for the past few years. Which is one of the reasons why scandals like Luckin Coffee happen. Chinese state security is incompatible with the kind of transparency needed for good business reporting. More on Luckin Coffee here.

    Mulan’s official Chinese poster advances a nationalist agenda — Quartztweaked its posters, fascinating run through he symbolism

    Minitel: The Online World France Built Before the Web – IEEE SpectrumFor a generation of French citizens, Minitel wasn’t about hardware, switches, or software. It was about the people they chatted with, the services they used, the games they played, and the advertisements for these services they saw in newspapers and on billboards. Many of the services that we associate with the Web had predecessors in Minitel. Before there was Peapod, there was 3615 TMK (Tele-Market), a service that enabled Parisians to order groceries for same-day delivery. Before there was Cortana or Siri, there were Claire and Sophie, services that provided personalized information using natural-language interfaces. Before there was Ticketmaster, there was Billetel. And before there was telebanking, there was Minitel banking

    Brand Equity May Be Auto Industry’s Biggest AI Risk | CLS StrategiesThe AI Risk Index reflects a substantial gap between what is intended and what is perceived by critical stakeholders. The results are stark—especially in the context of substantial investment and many more years of public scrutiny as AI is improved—and reveal a growing crisis of trust. Though an average of 62% of Americans are familiar with companies in the transportation industry, only 35% have a positive opinion of them (compared to 43% for non-automotive manufacturing and 41% for retail companies) and only 37% trust them (compared to 44% for manufacturing and retail companies). Even more concerning is that the transportation companies most heavily involved in AI technology drive this sense of distrust, more so than traditional carmakers. That may explain why only three out of eight transportation companies analyzed during the third quarter of 2018 mentioned advancements in AI at all—indicating that auto companies are either communicating poorly or not communicating at all.

    Amazon’s profits, AWS and advertising — Benedict Evans – interesting analysis of where Amazon makes it’s money

    Strategic Management: Evaluation and Execution – Table of Contents – great book available in the creative commons

    BlackBerry Is Planning a Comeback. For Some, It Never Left | WIRED – a bit like me and Nokia feature phones LOL. On a more serious note you see this kind of loyalty on lots of diminished, but distinctive brands. SAAB would be the classic poster child

    2007 forever – The Magic iPod – resurrecting AplusD type mashup culture

    Facebook May Be Ordered to Change Data Practices in Europe | New York TimesFacebook is facing the prospect of not being able to move data about its European users to the United States, after European regulators raised concerns that such transfers do not adequately protect the information from American government surveillance. – this comes under the Irish data commissioner. More here – Facebook Fights Irish Privacy Watchdog’s Data-Transfer Curbs – Bloomberg 

    Human values: understanding psychological needs in a digital age – BBC R&D – really interesting work done by BBC Research and Development that could be applied to site and app design

    Douyin, China’s TikTok, permanently bans live-streamer who verbally harassed young women on the streets | South China Morning Post 

  • Things that caught my eye this week

    Indonesia is a fascinating place in and of itself and comes up with all kinds of cultural nuggets. The latest one that I came across was the Vespa Extreme moped sub-culture. Vespa scooters are plentiful in Indonesia, as is the desire to invent. Car tuning culture is big amongst the middle class. But for those who need something more affordable Vespa Extreme builds are a site to behold. The South China Morning Post put together this great documentary film on the Vespa Extreme culture and its riders.

    Like car culture there are meet-ups, cruises and even festivals organised.

    Vespa Extreme Culture.

    About half of the mobile game developers on iOS are based in China, the country’s universities turn out more programmers each year than anywhere else (including India). Yet China has still lagged behind other countries games in terms of incorporating technology and art. That’s where Black Myth: Wukong is supposed to come in. Sun Wukong is one of the names of the Monkey King in the Chinese literary classic Journey To The West. This has been a staple of Chinese animation and film for years.

    Black Myth: Wukong

    Could it be popular in China? It’s hard to tell from this pre-Alpha release footage. The biggest issues are likely to come from Chinese regulators. But hopefully the game won’t have to undergo the lengthy rewrites and changes foreign games have to do to comply. Instead the Chinese developers should be able to bake compliance in from the start. However, its China; so nothing is guaranteed.

    German software giant SAP created a Tinder-like internal matching app to connect isolated employees for virtual lunches during remote work – its an interesting approach to things I guess. Home working lacks serendipity of working in an office. There is no water cooler moments. Social interactions are limited and Zoom analogues (Microsoft Teams, GoTo Meeting etc) burden the user with a heavy cognitive load. I just hope that this is opt-in at SAP, rather than ‘enforced’ or ‘serious fun’.

    The Ikea Taiwan Facebook page faithfully created looks from their catalogue on Animal Crossing, much to the delight of their Taiwanese and Hong Kong based followers. The original post is here.

    Ikea Taiwan Animal Crossing
    The original Facebook post
    Ikea Taiwan Animal Crossing
    Front cover with Animal Crossing characters, but on Ikea furniture
    Ikea Taiwan Animal Crossing
    Side-by-side comparison between the original catalogue and a recreation using sets dressed in Animal Crossing
    Ikea Taiwan Animal Crossing
    Another example, all prices are in Taiwan dollars rather than Animal Crossing belles

    More Ikea related content here.

    Spotify is already encouraging media planners to start thinking about audio adverts for their client Christmas campaigns. More here; Spotify’s Christmas in Summer: Hear the Cheer 

  • Memes as protest tactics + more

    Why Protest Tactics Spread Like Memes – The New York Timesoften, she noted, the images’ similarity was unwitting. In their spread, their simultaneity and their indirect influence on each other, the protest videos had all the characteristics of memes, those units of culture and behavior that spread rapidly online. The same cultural transfer that gives us uncanny cake-slicing memes and viral challenges also advances the language of protest. “We live in this world of attention dynamics so it makes sense that tactics start to converge,” Ms. Mina said. She called the images’ tendency to build on each other “memetic piggybacking,” and noted that everyday items that are subverted into objects of protest are “inherently charismatic.” – protest groups tactics as memes. Memes are a transmissible idea; whether its knowledge, humour or even cat gifs. Memes are something learnable and easily repeatable. The Hunger Games three finger salute or the LIHKG are deliberately chosen memes. Reciting lines from films or TV programmes like The Office are memes. Similarly protest slogans like “Liberate Hong Kong, Revolution Of Our Time’, ‘Five Demands, Not One Less’ (FDNOL) are memes. Other memes evolve due to pragmatism, such as the use of umbrellas during the 2014 protests. More meme related content here.

    Hong Kong Protests 2019
    Hong Kong Protests 2019 by Jonathan van Smit

    German oil refinery to build 30 MW hydrogen electrolysis plant – Reuters – great news. I think hydrogen fuel cells should be a more important part of the energy mix

    Apple Faces $1.4 Billion Lawsuit by Chinese AI Firm in Siri Patent Fight – WSJ – Conflicts over intellectual property, technology and trade are driving bilateral relations between the U.S. and China to their lowest point in decades. Last Friday, President Trump threatened to ban Chinese short-video app TikTok on national-security grounds. U.S. officials have been involved in talks over a potential sale of TikTok’s American business to Microsoft Corp.

    Google to invest $450M in smart home security solutions provider ADT | TechCrunch – tech eats the old economy due to obscenely high share prices

    7-Eleven owner is buying Marathon Petroleum’s Speedway gas stations for $21 billion – CNN – it’s a good deal for Marathon; but looks expensive for Seven and I (7-Eleven’s owner). 7-Eleven would need to get $175,000 net profit a year out of each gas station to make it worthwhile at the current purchase price

    Op-Ed: Never Trust Mark Zuckerberg Again- PingWest – a few things in this. 1/ Facebook probably didn’t get anything out of its reprochment with China. Yes China could stop advertising on Facebook, but A/ Chinese state owned companies not advertising on Facebook would be immaterial and probably benefit Facebook politically B/ Chinese private sector companies don’t have a lot of choice, so China would see a good deal of SME job destruction. 2/ The US government have more leverage. In this respect its like the embarrassing HSBC kowtowing in reverse. The Chinese author now realises how lame it looks when you’re on the other side of it

    Pompeo the Maoist – SettimanaNewsBorrowing from the logic used by Mao Zedong in his On Contradiction, Pompeo tried to prove that CCP didn’t represent the Chinese people, and that actually the party is the enemy of the Chinese people. This point is fundamental because, as Mao put it, the crucial political element is to know who is with us and who is the enemy, and the party should always represent the people. Pompeo stated: “We must start by changing how our people and our partners perceive the Chinese Communist Party. We have to tell the truth.” What is the truth, according to the US secretary of state? It is that: “We know … that doing business with a CCP-backed company is not the same as doing business with, say, a Canadian company. They don’t answer to independent boards, and many of them are state-sponsored and so have no need to pursue profits… We know too that if our companies invest in China, they may wittingly or unwittingly support the Communist Party’s gross human rights violations… We know too too that not all Chinese students and employees are just normal students and workers that are coming here to make a little bit of money and to garner themselves some knowledge. Too many of them come here to steal our intellectual property and to take this back to their country.” Therefore, he argues that the US should de facto work as a new revolutionary party: “We must also engage and empower the Chinese people—a dynamic, freedom-loving people who are completely distinct from the Chinese Communist Party.”

    Breaking Off TikTok Will Be Hard to Do — The Information – basically China still has control despite the window dressing. Given the structural, development, infrastructure and control aspects on this; how can Microsoft negotiate and engineer a clean break in the limited time that they have for TikTok versus Douyin? Some interesting analysis at the FT: The challenges Microsoft faces in buying TikTok’s US arm

    ARM China Asks Beijing to Intervene in Row With U.K. Parent – Caixin Global – It is interesting that the ARM CEO thinks he has the political juice to go against Hopu and its head Fang Fenglei. Is there more than meets the eye going on here? More from Sina.com’s tech channel (via Google Translate): Sina.com Technology Channel ARM China debaclethe intention of Hopu Investment , which represents 36% of the investors of the central state-owned enterprise financial institution in the joint venture, to join hands with foreign shareholders this time? Hopu and Arm recently appointed Hopu Investment’s Teck Sien Lau (Singaporean) as Chairman of Amou China, and Arm President Graham Budd (British) as Vice Chairman. In addition, Arm and Hopu previously appointed two co-CEOs (one Singaporean and one Chinese) on the disputed board of directors, and the board dispute is currently being resolved in legal proceedings. It seems that Hopu hopes to help Arm replace the existing management team and actually control the operation of the joint venture company through this operation. However, under the premise that HOPU violated the Chinese party’s agreement to act in concert and joined hands with Arm, such an organizational structure obviously did not represent China’s national interests. In addition, can they lead the technical team to realize the original intention of the joint venture company and truly realize the vision of autonomous and controllable core technology that China needs? More on ARM here.

    How to Keep Your Skin Healthy While Wearing a Mask | Vogue Hong Kong 

    Facebook Employee Leaks Show Betrayal By Company Leadership – “hurting people at scale” is a brutal header on the article

    Upfield targets block butters with vegan Flora Plant range | News | The Grocer – repackaging to remove the negative connotations of margarine by creating ‘vegan butter’ in salted and unsalted variants. *Disclosure, I worked with Mullen Lowe and Phd to develop ‘Family Brands’ global digital strategy, prior to Flora et al being sold off to Upfield. My work covered Blue Band, Bonella, Country Crock, Doriana, Dorina, Flora, Imperial, La Perfecta, Maizena, Milda, Mirasol, Planta, Planta Fin, Primavera, Rama, Sana, Stork, Tulipan, and Vitam

    Tymbals : Bytedance and the hypergrowth delusion – Nigel Scott explaining the importance of context when there is yet another hyperbolic growth story in the tech sector

    Slack Files EU Competition Complaint Against Microsoft | The Official Slack Blog – feels a bit Netscape all over again

    Influencer Marketing Panel – some useful primers here from the CIPR, in particular about UK regulations

    Imint is the Swedish firm that gives Chinese smartphones an edge in video production | TechCrunchThe hyper-competitive nature of Chinese phone makers means they are easily sold on new technology that can help them stand out. The flipside is the intensity that comes with competition. The Chinese tech industry is both well-respected — and notorious — for its fast pace. Slow movers can be crushed in a matter of a few months. “In some aspects, it’s very U.S.-like. It’s very straight to the point and very opportunistic,” Lifvendahl reflected on his experience with Chinese clients. “You can get an offer even in the first or second meeting, like, ‘Okay, this is interesting, if you can show that this works in our next product launch, which is due in three months. Would you set up a contract now?’” “That’s a good side,” he continued. “The drawback for a Swedish company is the demand they have on suppliers. They want us to go on-site and offer support, and that’s hard for a small Swedish company. So we need to be really efficient, making good tools and have good support systems.” – Ok a few things. 1/ The hyper competition is a very Chinese phenomenon. Like when in someplace like the UK Chinese restaurant opens in a neighbourhood, another will move in next door. In China, you end up with clusters of barber shops, tea shops and restaurants right next to each other in; actively competing. It’s about rapid small iterative steps of innovation, or what Huawei used call ‘customer focus’. It’s not paradigm shifting stuff. 2/ Its interesting that Imint have taken the German middelstadt model to software. Historically, German companies have managed to focus on a niche and do it really well. There is a long-term focus, continuity, independence, flexibility innovation and customer focus. They are nimble by nature and design with lean hierarchies and a family-like corporate structure.

    Google in Talks to Take Over More Search Tasks on Samsung Phones – Bloomberg – Samsung would be giving up more user experience control and by implication, becoming more commoditised. To be fair a lot of Android skins and bundled apps haven’t been great. What happens with Google’s Pixel brand devices?

    Aaron Toponce : The Physics of Brute Force – Why you should use encryption and why Moore’s Law’s limitations and physics indicate an optimal key size when using it against non-quantum computing.

    Europe and AI: Leading, Lagging Behind, or Carving Its Own Way? – Carnegie Endowment for International PeaceEurope, meanwhile, despite having certain advantages such as a strong industrial base and leading AI research and talent, is punching far below its weight. This state of affairs is especially due to the fragmentation of the EU’s digital market, difficulties in attracting human capital and external investment, and the lack of commercial competitiveness. Fortunately, in recent years, European leaders have recognized the importance of not lagging behind on AI and have sought to raise their ambitions. Leaders such as German Chancellor Angela Merkel and French President Emmanuel Macron have stressed the need for Europe to become a leading global player on AI, and the new European Commission has made AI a top priority for the next five years. By declaring AI a major strategic priority, several member states and EU institutions are taking steps to advance the continent’s ambitions for AI leadership

    COVID-19 and biopharma in China | McKinsey – fascinating read. In particular the growth of health insurance. Up to now, one of the reasons why Chinese consumption is so low the high amount of savings to cover health costs. (Yes, I know property and parent care are also huge areas for savings). But that is why Chinese people are generally lower in credit use in aggregate and have a large amount of savings. Private health insurance could have a huge impact on future consumption patterns and act as an economic driver

    Dundrum Town Centre introduces a ‘Crowd Checker’ | RTE – interesting piece of service design to support opening up of retail. Dundrum shopping centre would be the Irish equivalent of Westfield in London. It is Ireland’s largest shopping centre. RTÉ has a broadcast studio there to capture the opinion of the average Irish person as needed.

  • China remote network access + more

    Morgan Stanley blocks remote network access for China interns | Financial TimesAnother large US bank said its systems in China were exposed to frequent cyber attacks that were of “infinitely greater” magnitude than many other countries. – not terribly surprised that remote network access is a threat vector in China. More China-related posts here. It will be interesting to see if remote network access brings out more

    The Key to Winning Boomers Is To Be Turn-key | MediaVillage – basically like many cohorts, with a trusted brand convenience wins out

    Energy Department announces plan to build a quantum Internet – The Washington Post – Quantum only works point to point. This seems to be building Qubit computer capacity by copying supercomputing from the what I can see? From Long-distance Entanglement to Building a Nationwide Quantum Internet: Report of the DOE Quantum Internet Blueprint Workshop (Technical Report) | OSTI.GOV 

    Bingewatch Britain? Viewers more likely to finish a TV series if it’s released all at once | YouGov – reading this reminded me of Marshall Cavendish part-work books and their completion rates

    Do Chinese millennials want diversity in fashion ads? | Advertising | Campaign AsiaFashion’s culture wars are dividing Chinese millennials. In June, a series of fashion and beauty moves, including a Calvin Klein pride campaign featuring the black trans model Jari Jones and the decision by some top beauty groups to take their skin-whitening products off the market in China, polarized opinions across the country’s social media landscape. While the mainstream overwhelmingly saw these radical changes as a byproduct of the West’s excessive political correctness, the fashion-forward crowd recognized these debates as the start of a much-needed change in their country.

    Duterte’s troll armies drown out Covid-19 dissent in the Philippines | Coda Story – interesting analysis of social media in the Philippines

    Home Shoppers are Trending Toward Buying Sight-Unseen, Selling Virtually – Zillow Research – digital acceleration

    The Ultimate White Fragility | The New Republic – so much to unpack in this

    The FBI Is Secretly Using A $2 Billion Travel Company As A Global Surveillance Tool | Forbes – I would have been surprised if they weren’t doing this with SABRE

    Korean Air Seeks to Convert Passenger Jets to Cargo Planes | Chosun.com – surprised that British Airways didn’t do this with their Boeing 747s, rather than retiring them

    On the Twitter Hack – Schneier on SecurityWhether the hackers had access to Twitter direct messages is not known. These DMs are not end-to-end encrypted, meaning that they are unencrypted inside Twitter’s network and could have been available to the hackers. Those messages — between world leaders, industry CEOs, reporters and their sources, heath organizations — are much more valuable than bitcoin. (If I were a national-intelligence agency, I might even use a bitcoin scam to mask my real intelligence-gathering purpose.) Back in 2018, Twitter said it was exploring encrypting those messages, but it hasn’t yet.

    Ad Aged: More on the dismal science and the dismal state of Holding Company advertising. – interesting allegations of collusion

    Enter the parents | Film | The Guardianno one suspected that he would turn out to have two brothers still alive and living impoverished, anonymous lives in mainland China. Nor did they have any inkling that Jackie’s mother had once been a legendary gambler in the Shanghai underworld or that his father had been a Nationalist spy and gangland boss. These are among the more startling revelations that Cheung uncovers. “The fact that his mother was an opium smuggler, a gambler and a big sister in the underworld was a big shock to Jackie and also to us,” she admits. “Everybody in Hong Kong knew that his mother was like a common housewife, very kind, very gentle.”

    China has big ideas for the internet. Too bad no one else likes them – CNETNew IP would shift control of the internet, both its development and its operation, to countries and the centralized telecommunications powers that governments often run. It would make it easier to crack down on dissidents. Technology in New IP to protect against abuse also would impair privacy and free speech. And New IP would make it harder to try new network ideas and to add new network infrastructure without securing government permission

    Japan’s karaoke bars offer ‘mask effect’ feature to amplify singing while wearing face mask – the intersection of changing consumer behaviour and product design with extra amplification to pick up on voices covered by face masks

    Creator of Douyin / TikTok: How We Created A Product with A Billion Views A Day in 18 Months: Part I – Pandaily – China style growth hacking profiled

    Singapore
    Fabio Achilli – Singapore

    Disneyland with the Death Penalty | WIRED – William Gibson nails Singapore. And its still true almost 30 years later

  • Cathay Pacific problems + more

    Cathay Pacific merger hits roadblock from aviation regulator: report | Hong Kong Business – this makes sense as the ‘other shoe dropping’ following last years resignation of Cathay Pacific CEO Rupert Hogg due to Chinese government pressure amidst the Hong Kong protest movement. This appears to be all about squeezing Hong Kong business to kowtow further to Beijing’s authoritarian Han ethno-nationalist agenda. It could be also softening up Cathay Pacific for a bargain basement takeover by one of the Chinese state airlines as a fuck you to the Swire taipans and long suffering Hong Kong retail shareholders, instead lining the pockets of some mainland princelings

    Samsung Chief Grilled over Succession Fiddle – The Chosun Ilbo (English Edition)each Samsung C&T stake was calculated as equal to just 0.35 Cheil Industries stakes in the merger, and prosecutors believe that Samsung intentionally inflated the value of Cheil Industries and understated the value of Samsung C&T, thereby causing damage to other shareholders. The second charge focuses on allegations of a W4.5-trillion accounting fraud involving Samsung Biologics, a key affiliate of Cheil Industries. Prosecutors suspect Samsung hid the debts of subsidiary Samsung Bioepis to inflate the value of Samsung Biologics – if the allegations are true the Lees were bilking retail and institutional investors about of many millions of dollars and the Korean government might stand to lose a substantial amount of inheritance tax. More on Samsung here

    YouTube deletes comments critical of China’s Communist Party – apparently due to a software ‘flaw’ – all of this is going to feed into the grist mill for tighter control and regulation of social platforms in the US and other western markets. If it had been a hack, it would have been impressive

    動森情報:【ANNA SUI加入《集合啦!動物森友會》!快搶2020年春夏季時裝!】 – 香港人遊香港 – fashion brand Anna Sui joins Animal Crossing including virtual versions of new seasons design. Overall the way that brands are using Animal Crossing reminds me a lot of work that I did back in the day with adidas when I was inhouse at Yahoo!. Branded clothing came to avatars. But with the amount of momentum behind Animal Crossing, I am expecting much more exciting developments. How could Nintendo monetise this better, without ruining gameplay?

    E-Commerce Channels Dominant but Physical Stores are Equally Important – Nielsen – interesting how its geographic factors like Singapore where retailing is very convenient. I had seen similar claims made about US food retailing as well

    New Research Spells Big Trouble For Movie Theatres | Brandwatch – ok you can query the validity of the data but its interesting

    The Rise of ‘Affordable Premium’ in Korea’s Smartphone Market | Counterpoint Research – my hypothesis is that utility has topped out for Korean consumers on smartphones. So long as it runs Instagram and the Kakao suite of messaging and payment apps its fine

    Facebook Executives Shut Down Efforts to Make the Site Less Divisive – WSJ – not terribly surprising (paywall)

    The Quietus | The Many Faces Of Housekeeping: How Wealth & Privilege Are Distorting Underground Music – depressing but not terribly surprising. Looking back, a lot of the biggest rock artists went to ‘good’ schools, Tony Colston-Hayter and hangers on at Sunrise or the second generation criminal oligarch money that funded well-educated scions ventures up North. 1990s super clubs having the money to buy out venues and keep them shut; or buying up all the ad inventory in scene magazines like Mixmag – access to capital and connections make this inevitable. Unfortunately Housekeeping’s stuff is pretty mediocre as well

    Rewatching *Dirty Harry* (no real spoilers) – Marginal REVOLUTIONas usual with San Francisco movies one can see the reach of NIMBY — the city doesn’t look much larger or busier today.  The subtext of the film is that law and order is collapsing, yet San Francisco was far cleaner back then and street harassment never is presented as a risk.  Even the red light district of 1971 seemed better kept than many of the nicer parts circa 2020 – reflecting the 1971 film, shot during the fallout of the summer of love

    Fatalism, Beliefs, and Behaviors During the COVID-19 Pandemicthree main empirical findings. First, individuals dramatically overestimate the infectiousness of COVID-19 relative to expert opinion. Second, providing people with expert information partially corrects their beliefs about the virus. Third, the more infectious people believe that COVID-19 is, the less willing they are to take social distancing measures, a finding we dub the “fatalism effect”. We estimate that small changes in people’s beliefs can generate billions of dollars in mortality benefits