Category: business | 商業 | 상업 | ビジネス

My interest in business or commercial activity first started when a work friend of my Mum visited our family. She brought a book on commerce which is what business studies would have been called decades earlier. I read the book and that piqued my interest.

At the end of your third year in secondary school you are allowed to pick optional classes that you will take exams in. this is supposed to be something that you’re free to chose.

I was interested in business studies (partly because my friend Joe was doing it). But the school decided that they wanted me to do physics and chemistry instead and they did the same for my advanced level exams because I had done well in the normal level ones. School had a lot to answer for, but fortunately I managed to get back on track with college.

Eventually I finally managed to do pass a foundational course at night school whilst working in industry. I used that to then help me go and study for a degree in marketing.

I work in advertising now. And had previously worked in petrochemicals, plastics and optical fibre manfacture. All of which revolve around business. That’s why you find a business section here on my blog.

Business tends to cover a wide range of sectors that catch my eye over time. Business usually covers sectors that I don’t write about that much, but that have an outside impact on wider economics. So real estate would have been on my radar during the 2008 recession.

  • Silicon Valley corporate raiders

    The origins of Silicon Valley are new, even by American standards. Over the space of one life time the area below San Francisco around the Santa Clara valley went from apricot farms and orchards to urban development based around hardware (the silicon in silicon valley) and then on to campus design sites preferred by software companies.

    At the time of the PC revolution was kicking in, Silicon Valley rose to prominence in the public consciousness. This gave use the consumer side of consumer technology we live with today like iPhones and the MacBook Pro this post is written on.

    Over the space of this time, it wasn’t only the landscape that changed but the way we work and how entrepreneurship was rewarded. There were decades of unparalleled economic growth driven by companies firstly in hardware, then software and finally in networking and communications – the internet.
    Reagan_et_Thatcher
    During the early 1980s, America had Ronald Reagan as president. The manufacturing industry that had driven post-war prosperity in the country was suffering from global competition and businesses were under attack. This was the golden age of the corporate raider who destroyed businesses in the name of shareholder value. For example corporate raider Carl Icahn was considered responsible for the bankruptcy of Trans-World Airlines (TWA).

    By comparison Silicon Valley was in a spate of explosive growth. Computers and software were changing the way business operated. Spreadsheet software enabled the kind of models required for corporate raids on main street. Apple, Adobe and Aldus came up with the different components required for desktop publishing revolutionising design in the process.
    The fall of the Berlin Wall - November 1989
    The cold war ended and the Berlin Wall came down, corporate raiding ran out of steam as corporate lawyers began to construct effective barriers on behalf of besieged companies. Silicon Valley started a move away from ‘hard’ innovation to the soft innovation of gadgets, software and services. But that was fine, there where other places in the world who wanted to make the hardware components because of the jobs and wealth it created. The modern internet started to be built on Sun and Silicon Graphics servers connected with Cisco routers. The web was designed on the same Apple Macs that designed brochures.  Technology companies became media companies, retailers and super-fast courier companies. Wired magazine talked about the ‘new economy’.

    The industry was also riding on a one-time offer. Older computers that now ran the modern world had a ‘millennium’ or Y2K bug, which was a bonanza for business IT companies. A dot com bust dampened enthusiasm, cleared out some of the more egregious business models.  Out of the fire sales of Aeron chairs and Cisco Catalyst series routers paired with cheaper broadband came web 2.0 – where the web became a platform rather than just a catalogue.

    For many of the previous businesses in Silicon Valley growth slowed. Most business software looked like a solution looking for a problem. High-performance hardware could be cheaply replaced with more commodity priced boxes. Eventually for many people’s needs, hardware became a service that could be rented according to need. Business models were disrupted, sales dried up, licences weren’t renewed and advertising sales dried up.

    Enterprise software companies were hoovered up by private equity firms eager to leverage their steady cashflows to service debt from further transactions.

    Businesses like IBM and Nokia look like the TWA or Goodyear Tire and Rubber Company in the 1980s. The story of Yahoo! over the past six years looks like one corporate raider greenmail scam after another. Jerry Yang who has recently started to see his reputation rehabilitated was turned out of the company he founded by shareholders influenced by Microsoft and Carl Icahn. The subsequent replacement Carol Bartz supervised over a spectacular destruction in value at the company. Current CEO Marissa Mayer, like her peers at Apple and IBM faces constant corporate raideresque behaviour to leverage up and return money to shareholders as part of a share buyback.

    Microsoft who seemed to have used corporate raiders against its foes like Yahoo! now has activist shareholders on its board and is being forced to rejig its own business.

    Just what is going on?

    I think it it down to a confluence of different factors:

    • Technology has had a spectacular growth spurt in Silicon Valley but the growth has spread beyond the valley. Huawei is arguably one of the most important companies in telecommunications and internet infrastructure now. Just over two decades ago it was a small business selling secondhand company switchboards to the new businesses springing up in Shenzhen. Zhengfei Ren moved from selling equipment he sourced in Hong Kong to manufacturing it himself. Now the company makes everything from core network switches and submarine cables to smartphones, tablets and wearables. Shenzhen is full of companies like Huawei – some more successful than others. The most powerful names in silicon are also Asian companies TSMC and Samsung Electronics play a key role in the manufacture of non-PC style computers: phones, tablets and even televisions. It is often easier to name products that aren’t becoming ‘smart’ in some way
    • There isn’t the same willingness in the US to fund start-ups looking at smart innovation, instead the focus is on areas like social applications. Technology industry veteran Judy Estrin identified this as a key problem in her 2008 book Closing the Innovation Gap: Reigniting the Spark of Creativity in a Global Economy. There are serious technology challenges available that need to be addressed: the break down of Moore’s Law in semiconductor manufacture, commercially viable nuclear power and quantum computing to name but three
    • The technology has been demystified and is yet another industry. There isn’t that much difference between LVMH and Apple or Caterpillar and Oracle. Software as a service moved the buying decision on a number of products from the IT manager to the marketing manager or department head. Cheaper smartphones saw the rise of bring your own device (BYOD) policies. I sat in an old warehouse turned conference centre last week when Will.i.am announced off the stage that ‘Designing hardware isn’t hard, filling Wembley stadium, that’s hard’. Eco-systems from OEMs to Kickstarter have democratised and demystified technology businesses. And with this familiarity has come at least some contempt

    More information
    Closing the Innovation Gap: Reigniting the Spark of Creativity in a Global Economy
    Finding Alibaba: How Jerry Yang Made The Most Lucrative Bet In Silicon Valley History | Forbes
    Yahoo Stock Crashes As Alibaba IPOs – Business Insider
    Marissa Mayer’s day of reckoning at Yahoo is rapidly approaching | Quartz
    BlockBuster: Lyme Regis Sues Icahn, Accuses Sabotage – Barrons.com
    Carl Icahn 2.0: an icon of ’80s greed is back to shake up Silicon Valley | The Verge – 2 words: TWA, Yahoo!

  • Turnaround plan at Yahoo! + more

    Yahoo CEO Set to Refresh Turnaround Plan – WSJ – the turnaround plan sounds like desperate cost cutting. Yahoo! leadership have burned through a lot of runway and not made the best use of the company’s media assets. Mayer’s turnaround plan looked very much like Ross Levinsohn’s turnaround plan. The Levinsohn turnaround plan was in turn similar to pilot projects done when Terry Semel was CEO of Yahoo!

    Qatar to buy stake in HK department store operator | RTHK – interesting move getting them to buy a chunk of Sogo, probably because Macau is likely to pick up much of the growth in luxury sales

    LVMH: It May be Time for a Smartwatch – WSJ – not so sure that this is a good move, unless it is a fashion watch rather than a luxury item it could damage brands rather like the quartz lines did to luxury watches

    ISPs told to block fake luxury goods sales – FT.com – sounds like an inefficient game of whack-a-mole; they should go after the payments providers instead. That’s where the weak spot is

    App enables Chinese women to take selfies with sanitary pads – Mumbrella Asia  – uses the packs to activate an AR app allowing photos with the company mascot, but still WTF

    MediaTek, Acer working on smart surveillance solutions | WantChinaTimes – story about internet of things but the headline is telling…

    Sony’s plans to pull out of Chinese market an ‘open secret’ | WantChinaTimes – the big issue is that China is likely to be a good market for Sony’s high end consumer electronics products

    Uber fired a driver for tweeting mean stuff about them – douced

    Behold the awesome power of the spreadsheet, destroyer of worlds | Quartz – rather reminds me of the introduction to ‘Accidental Empires’ by Bob Cringely

    Old Technopanic in New iBottles | Cato @ Liberty – or why the government arguments for weak crypto are as much use as a chocolate teapot

  • Dan Catt + more things

    Rev Dan Catt | Conference Eaters – captures the dichotomy of conferences really well. Dan Catt compares the experience of conferences to religious services where the faithful gather.

    Brand Brain Britain! How Brits engage with brands differently across the regions | Weber Shandwick – interesting research on brand attitudes. More branding related content here.

    Huffington Post and Leo Burnett partnership | Marketing Interactive – in reality this line is being blurred all the time Vice Media etc

    ​How an FBI Informant Ordered the Hack of British Tabloid ‘The Sun’ | Motherboard – could the FBI be legally liable?

    Generation Flux’s Secret Weapon | Fast Company – interesting analysis of Chipotle

    Only 25% of iPad Users are aged 16-24 | Global Web Index – it makes sense given that the iPad is a discretionary purchase with adequate substitute products

    Slack is Killing Email | PixelBits – is it really? I think there is still a use case for email and a use case for less email

    Google’s Eric Schmidt: “Really, Our Biggest Search Competitor Is Amazon” – trying to spin their way out of European sanctions

    Microsoft And Salesforce Promise Windows, Office And OneDrive Integration | TechCrunch – hell froze over

    Saudis would accept lower oil prices | Hong Kong Economic Journal Insight – all about trying to raise barrier to entry for competitors

    The Cost of Living the Luxe Life Has Fallen — if You Live in Asia | TIME – softening property prices

    Ofcom | UK leads the way with new wireless technology trials – overly dramatic headline for white space trials

    How China’s ‘naked officials’ make the getaway|WantChinaTimes.com – since there is such an obvious behavioural trail shouldn’t card transactions and travel record patterns create ‘red flags’? Why do so many get through?

    Finland is in trouble, and it blames Apple for everything – Quartz – bit of an exaggeration but gives you an idea of how crucial Nokia was

    Singapore rail operator eyes UK minicab firm | Hong Kong Economic Journal Insights – interesting move. Is Addison Lee a technology company or a transport company?

  • Walmart + other things

    Walmart online to offline retailing

    A really interesting video with Walmart that looks at the interface between online and offline retailing. Particularly interesting take on mobile payment form factors. Amazon presents an existential threat to the Walmart business. Walmart isn’t going down without a fight. It has innovated in the past on using technologies like data mining. More recently Walmart has been making strategic purchases across the online retail realm. 

    More retail related content here

    Water resistance

    The reality of watch water resistance is that it is usually measured in a pressurised laboratory rig. Five years ago Casio took their Frogman model from the G-Shock range and did the test in open water off the coast of Japan. It shows the reality of the watch being exposed to a depth of 200M. The two most disappointing aspects of this video are:

    • It hasn’t got as much viewer love as it deserves
    • They failed to come across any diakaiju during the dive and we don’t know what Japan’s beloved son Godzilla (ゴジラ Gojira) thinks of the G-Shock range

    Name generator

    Citizenfour the Edward Snowden documentary launched this week, which prompted a lot of NSA product name silliness including too much time spent on the NSA Product Name Generator

    Mascots

    The people at Rocket News have come up with a new take on the Japanese mascot meme with Hard Ku**mon. More here. Japan seems to have mascots for everything as a way to engage consumer attention. The mascots can build up to be big business in their own right and gain international attention. 

    NASA apps

    Finally I have been working my way through NASA’s collection of iPad and iPhone applications, more here. NASA has an amazing range of content. I would also recommend checking out their flickr accounts for high quality imagery.

  • John Legere on T-Mobile

    John Legere knows how to work his crowd, a technology CEO channelling Lenny Bruce with a mix of common sense and expletive strewn humour. Beneath that showmanship is an interesting analysis from the inside of what its like to run a modern cellular carrier business.

    Outtakes from John Legere

    • Interesting the way he talks about his clash of personality personality with  his parent company as John Legere vs. T-Mobile
    • At the time T-Mobile was winning share from Sprint, AT&T and Verizon
    • The video is on YouTube so may not be available for all readers.
    • Historically acquisitions was about spectrum, it now seems to be about industry consolidation
    • Legere on the difference of Global Crossing and T-Mobile. He was looking to adapt as a personality to his younger tech savvy consumer base. CEOs are generally a monoculture.
    • He uses social media for insights on customer experience and brand health
    • Customer care calls gives him a lot of insight about customer experience
    • All of the ‘Uncarrier’ positioning and moves were inspired by customer service calls and the experiences that customers have in the interactive voice systems. Uncarrier started with ‘how you buy’ and then went on to ‘how you use’
    • T-Mobile benefitted from being able to move fast and their competitors reluctance to change their services
    • Apple iPhone 6 ‘Bendgate’. It wasn’t a real story according to Legere and hadn’t dented demand for the iPhone on T-Mobile
    • Legere felt that the tasks he needed to address going into T-Mobile were: improving the network, getting spectrum, reinvigorate the T-Mobile brand and get the iPhone on T-Mobile.  Store traffic was incomplete, customers wouldn’t go to a cellphone store unless they had the full range of devices.
    • Before Legere arrived people wouldn’t even mention T-Mobile in terms of the data capability & network speed
    • Apple drove a lot of quality focus on Wi-Fi and VoLTE calling
    • Amazon missed out on its Fire phone (and later tablets). The company didn’t think about it in terms of service bundling with all the other assets like Amazon Fresh and Amazon Prime
    • On Windows Mobile – stop the charade that cellular networks are OEM manufacturers. Legere would have liked Windows Mobile and Amazon to be successful if customers want them

    More mobile related content here.