Category: ideas | 想法 | 생각 | 考える

Ideas were at the at the heart of why I started this blog. One of the first posts that I wrote there being a sweet spot in the complexity of products based on the ideas of Dan Greer. I wrote about the first online election fought by Howard Dean, which now looks like a precursor to the Obama and Trump presidential bids.

I articulated a belief I still have in the benefits of USB thumb drives as the Thumb Drive Gospel. The odd rant about IT, a reflection on the power of loose social networks, thoughts on internet freedom – an idea that that I have come back to touch on numerous times over the years as the online environment has changed.

Many of the ideas that I discussed came from books like Kim and Mauborgne’s Blue Ocean Strategy.

I was able to provide an insider perspective on Brad Garlinghouse’s infamous Peanut Butter-gate debacle. It says a lot about the lack of leadership that Garlinghouse didn’t get fired for what was a power play. Garlinghouse has gone on to become CEO of Ripple.

I built on initial thoughts by Stephen Davies on the intersection between online and public relations with a particular focus on definition to try and come up with unifying ideas.

Or why thought leadership is a less useful idea than demonstrating authority of a particular subject.

I touched on various retailing ideas including the massive expansion in private label products with grades of ‘premiumness’.

I’ve also spent a good deal of time thinking about the role of technology to separate us from the hoi polloi. But this was about active choice rather than an algorithmic filter bubble.

 

  • Open AI+ more things

    Open AI

    Is Open AI the equivalent of Sir Hiram Stevens Maxim? Maxim invented the Maxim gun. A belt fed machine gun that helped colonial powers grab territory in the scramble for Africa. It was reputedly used by one British official to help clear game from land that was soon to be put to farming use in Kenya. Later on it was used by both sides in the Russo-Japanese war and World War 1, due to Maxim’s business associate Sir Basil Zaharoff.

    Investors are betting that Open AI will have a similar role in the battle shaping out between tech giants over generative machine learning related processes.

    OpenAI Deep Dive w/ Sam Altman
    Sam Altman of Open AI

    When a company that has issues with making profits can raise money at a valuation of $85bn, it becomes abundantly clear that investors in generative AI have taken leave of their senses

    OpenAI – Haymaker – Radio Free Mobile

    I can understand the argument that Richard Windsor is making with this argument. While others might point out how dominant funding drove Amazon’s present-day monopoly, there are other precedents like Netscape, General Magic, Uber and WeWork that others can point to.

    There are bigger questions about whether the LLM approach is in itself a limited model to pursue? If so, Open AI could look more like when IBM bet the farm on Josephson Junctions. The use of synthetic data implies that LLM scaling might already be at its limit. Nvidia looks like a better bet from this angle despite its own extremely high valuation.

    It looks like Amazon is not buying into the ‘Maxim’ hypothesis either: Amazon to invest up to $4B in generative AI developer Anthropic – SiliconANGLE – these are the people behind Claud.ai

    Consumer behaviour

    How Anthony Downs’s Analysis Explains Rational Voters’ Preferences for Populism – ProMarket

    Design

    “People living with disabilities are done waiting for accessible designs” | Dezeen

    Ethics

    Brand purpose has a lot of issues, but it’s worthwhile bearing in mind the kind of marketing Unilever was pushing out prior to buying fully into the concept. These efforts came to light from social sharing about the the British ‘vulgar wave’ that contextualised Russell Brand.

    Unilever Heart Brands UK

    While China’s ads skewed conservative compared to the UK’s vulgar wave of 1997 – 2012, this Axe (Lynx in the UK and Ireland) ad isn’t exactly on brand purpose. The spokesperson in the advert is Edison Chen. At the time Chen was a star in Hong Kong’s entertainment circles. But getting involved in street fights and a leaked hard drive full of pornographic images of girlfriends he dated meant he withdrew from the industry. Now he is better known for owning streetwear brand CLOT.

    And in the UK….

    Adidas Selling $500 Running Sneakers Only Meant to Last for One Race – is the ADIZERO Adios Pro Evo 1 the ultimate flex, or the ultimate green trolling move by adidas and why do they cost 500 USD?

    FMCG

    Dove Sparks Boycott Calls Over New Partnership—’Never Buy Them Again’ | Newsweek – controversial question, but have Unilever gamed out that conservatives are more likely to use Irish Spring or similar products over Dove? I suspect that there might be something in the semiotics of cleanliness in this. African Americans by contrast might have challenges like ashen skin that would benefit from soap that cleans and moisturises, hence the popularity of shea butter based products.

    Hong Kong

    Architect Demi Lee on Kowloon’s Walled City. The comparison with the idea of rhizome was very interesting.

    Ideas

    Demi Lee’s video on how elements of cyberpunk are leaking into our current reality.

    Dyson and the divide over working from home | Financial Times – this was true, then why is the Dyson vacuum cleaner and ball barrow held up as an exemplar of the plucky solo inventor / tinkerer toiling away in his potting shed / workshop?

    Innovation

    Intel Innovation 2023, Pat Gelsinger and the Future of the PC | Technewsworld – interesting areas of evolution, put efficiency and the right tool for the right job still need to be considered

    Q-Ships: An Option the Royal Navy Cannot Afford to Ignore | RUSI

    Legal

    Could ‘algorithmic destruction’ solve AI’s copyright issues? – Interesting article in the San Francisco Chronicle.

    Luxury

    Private equity company buys out family owned business and flips it as IPO: Birkenstock CEO Oliver Reichert: The Man Behind the Luxury Sandals – DER SPIEGEL

    The affluent Chinese tourist post-pandemic: What’s changed and how is luxury hospitality adapting?

    Europe’s Big Luxury stocks head into a bear market | RTÉ – I am surprised Hermés got belted seemingly harder than LVMH?

    Media

    DVD Rental Online – Rent DVD & Blu-Ray Films Online at Cinema Paradiso – better than Mubi and BFI Player

    Online

    Is the NFT Market Abandoning Artists? – Jing Culture & Crypto – not surprising

    Indonesian ban on social media transactions deals TikTok major blow | Financial Times

    Software

    ‘Robots can help issue a fatwa’: Iran’s clerics look to harness AI | Financial Times

    Schwab Network on generative ‘AI’ systems

    Web of no web

    The Metaverse – Volatile times – Radio Free Mobile 

    Google’s therapeutic smart speaker | Patent Drop – looking to emulate empathy

  • Dimensions of luxury

    Dimensions of luxury as a post came together thinking about fictional influence account Gstaad Guy, Horizon Catalyst’s New Codes of Luxury report and Sense Worldwide’s Future of Luxury report.

    IMGP0699.JPG

    Dimensions of luxury breaks down into three areas which Catalyst calls:

    • Traditional luxury
    • Contemporary luxury
    • Personal luxury

    Nowadays, most luxury brands won’t fit neatly into these classifications. For instance the Swiss watch brand Blancpain would be considered to be traditional luxury, but the Swatch x Blancpain collaboration which borrows the design language of the 50 Fathoms dive watch is very much contemporary luxury. Part of this has been driven by many brands being part of large combines:

    • LVMH – depending when you look at the stock price, Europe’s largest company by value run by Bernard Arnault. Related to L Catterton private equity fund which has been financed deals such as Birkenstocks.
    • Kering – LVMH’s rival best known for Gucci. It is currently run by François-Henri Pinault
    • Richemont – Swiss listed group focused more on jewellery and watches than rivals. It has a range of brands including Dunhill, Montblanc and Panerai.
    • Swatch Group – which owns most of Switzerland’s premier watch brands
    • Fosun – China-based multi-sector conglomerate which owns a hodge podge of western heritage and luxury brands including Ahava, Folli Follie, Lanvin, Sergio Rossi, Silver Cross prams and St John knitwear.

    Notable independents include The Rolex Trust and Hermés.

    Traditional luxury

    Unsurprisingly this is the kind of luxury that most people would think of. Timeless style, heirloom designs and peerless quality are likely to be the kind of language that springs to mind. When the luxury industry talks about sustainability and the circular economy, the lives of these traditional luxury products come into focus, since they are often passed down. The influencer behind Gstaad Guy in an interview with the FT talks about his favourite item of clothing being a Loro Piana vest that was his Grandad’s.

    What we think of as ‘traditional’ luxury brands came out of businesses with heritage that are known for their quality

    • Loro Piana and Zegna were both high end fabric manufacturers before becoming ‘luxury brands’
    • Rolex made high quality reliable tool watches, as did Omega and Panerai.
    • Louis Vuitton made high quality robust trunks for travellers.
    • Zero Halliburton and Rimowa made cases that were ideal for air travel and protecting sensitive instruments and camera equipment. The Halliburton in Zero Halliburton actually refers to Halliburton Company who are famous for providing oilfield services.

    Contemporary luxury

    Contemporary luxury is where the greatest controversies of luxury tend to lie. Horizon Catalyst tend to tie up premium brands like AirBnB and Apple together with the luxury sector. It includes values like innovation and sustainability. But it doesn’t discuss what Dana Thomas calls the massification of luxury, with traditional European brands being more often being ‘Made In China’. This has driven a drive for brands to try and ‘shortcut’ their way to success. Luxury brands have adopted the techniques of streetwear brands were scarcity and limited drops fuel the ‘hype’. What Sense Worldwide called ‘Supremification’. Chanel is opening special UHNWI only boutiques. And ‘Made In China’ allowed China to develop its own ateliers.

    Personal luxury

    Catalyst defines personal luxury as subjective in nature, individual to each person and having a deeper connection with personal values. It could be items that might be considered treats like having their groceries delivered. Their discussion of everyday luxury would be familiar to marketers in terms of the ‘Lipstick effect’ familiar from Juliet Schor’s work during recessions. But it’s interesting that luxury is being defined by consumers and followed by brands. The classic example of this would be brands from Nike to LVMH getting on board with NFTs, following consumers and creators.

    Further information

    Best of Tatler Hong Kong: The price of viral fashion | Tatler Asia 

    Luxury Brands | Cultural Shifts | Horizon Catalyst 

    Future of Luxury | Sense Worldwide

    Deluxe: How Luxury Lost its Lustre by Dana Thomas

    Louis Vuitton, Supreme: streetwear & luxury brands | renaissance chambara

    Gstaad Guy, the man who turned a lifestyle parody into a luxury brand | FT How To Spend It magazine

    Something New For The 1%: Private Chanel Stores | Highsnobriety

    The Overspent American by Juliet Schor

  • CX research + more things

    CX research

    IPSOS conducts CX research on an annual basis. They surveyed 1,000 CX (customer experience) specialists around the world about the current state of CX in their businesses. The IPSOS CX research painted a complex picture of organisations. Key take outs of the CX research:

    • 82% of respondents believed that CX investment will provide a competitive edge, but only 52% were expecting an increase investment over the next 12 months.
    • 28% of respondents admitted that their organisation’s CX was worse than promised and only 15% of respondents consider their organisations ‘CX leaders’.
    • Only 52% have CX governance policies in place.

    At the present time the majority of CX leaders have data integration issues and 46% now have to integrate AI as well, adding to their business challenge.

    Beauty

    Hailey Bieber Fulfills Glazed Donut Promise, Announces Rhode x Krispy Kreme Collaboration – Fashionista – via BBH Singapore’s Culture Bleats newsletter

    Business

    Games Workshop: model maker represents the best of Britain | Financial Times

    China

    Foxconn offers higher hourly rates for workers in Shenzhen at its Huawei production unit than its iPhone operation | South China Morning Post Foxconn’s FIH unit manufactures handsets and electronics devices for Huawei and other smartphone firms. Although China remains its most important production centre, Apple has been diversifying its supply chain amid rising geopolitical tensions.

    China denies claims of iPhone ban, but leaves vague hints | DigiTimes

    China’s coming lawfare offensive | Financial Times 

    Consumer behaviour

    By far the biggest risk factor for suicide is being male | Of Boys And Men 

    Culture

    The news report that drove mainstream interest in the new romantics or blitz kids as they are sometimes known.

    Economics

    Omdia: Semiconductor Industry Reverses Downtrend, Achieves 3.8% Revenue Growth in 2Q23

    CALM highlights the financial worries of the nation and its affect on mental health | Creative Moment

    The rise of surge pricing: ‘It will eventually be everywhere’ | Financial Times – this will drive inflation as it maximises revenue more efficiently

    Ethics

    Environmentally friendly clothing brand Patagonia gets called out about the ‘greenwashing’ design of its buffalo work boots by the Rose Anvil YouTube channel who specialise in analysing boot and shoe design.

    Finance

    $56M in London property tied to alleged China crime ring — Radio Free Asia 

    Health

    Juul got young people hooked on nicotine—Blip wants to help them quit | Fast Company

    How to

    Project Gutenberg Audio books – thanks to our Matt

    Ideas

    John Lanchester · Get a rabbit: Don’t trust the numbers · LRB 21 September 2023

    Innovation

    MEMS builds tiny space thruster that runs on water | EE News Europe – Researchers at Purdue University showed a water-based thruster for nano satellites in 2017.

    No-hands driving | Axios – on ADAS

    Thermoelectric Cooling: Paving the Path to AV Safety – EE Times 

    Luxury

    Timed out! Rugby World Cup 2023 referees not wearing watches due to sponsor dispute | Stuff.co.nz – in some ways Tudor are very much like their big cousin Rolex. This move came across as petty, the problem is that Tudor seems to have made mistakes in its sponsorship and doesn’t have the gravitas of Rolex.

    Daring Fireball: Hermès Still Sells Leather Apple Watch Straps, But Only Through Their Own Store – which is very different to the impression that Apple gave during their autumn keynote ‘Wanderlust’ event.

    Standard Model: The Chanel J12 Eclipse Set – LUXUO – interesting, particularly given the manufacturing problems that Rolex has had with dual colour ceramic bezels. Chanel has managed to master this and master it across the whole watch. Matching bezel and case divisions.

    Interesting analysis on supercar prices.

    Profile of Lacoste.

    Marketing

    A few days of lunch time viewing from the IPA (Institute of Practitioners in Advertising) media planning and strategy summit. Interesting mix of presentations and case studies.

    Really interesting case study on McDonalds and how the brand has evolved over two decades in the UK.

    KFC’s Colonel Sanders in Street Fighter 6 is finger breakin’ good | Yahoo! News – has also transformed wardrobe with a Loro Piana look.

    The Unspoken Truth About CMO Churn | AdWeek 

    Online

    Labs | Last.fm – I have used last.fm for 20 years and still love their experimental data visualisations.

    China Sows Disinformation About Hawaii Fires Using New Techniques – The New York Times – using LLMs to generate misinformation materials.

    How social media killed the protest | Financial Times 

    New emoji launch in association with Unicode which goes into how emojis became mainstream.

    Security

    Inside The Ransomware Attack That Shut Down MGM Resorts and more here: MGM, Caesars File SEC Disclosures on Cybersecurity Incidents | Dark Reading

    China’s de-risking strategy predates US, EU efforts | Quartz – it goes back to the 1980s efforts of China.

    Saab buys into unicorn AI startup | EE News Europe – the focus includes use of autonomous vehicles (land, sea and air), electronic warfare and surveillance capabilities.

    How I got to know Westminster’s ‘Chinese agent’ | The Spectator and China trying to headhunt British nationals in key positions, UK says | Reuters. Sunak admits UK needs more investment to combat China’s security challenge | Financial Times – it’s going to have to get smart soon.  

    Lithuania gets called out: Revealed: The Country that Secretly Wiretapped the World for the FBI | 404 Media.

    Software

    Centaurs and Cyborgs on the Jagged Frontier | One Useful Thing – on AI futures

    Style

    The evolution of sneakers from functional kicks to high-value commodities – ABC News

    Taiwan

    Taiwanese civilian drone suppliers are tapping into the defense sector | DigiTimes

    Technology

    Huawei’s Kirin 9000S chip made by SMIC is only a breakout, not a breakthrough


    What This Year May Well Bring for the eFPGA  – EE Times
    – embedded FPGAs allow for in-life product upgrades

    Telecoms

    How two SATCOM companies are responding to Starlink’s dominance 

  • October 2023 newsletter – 3rd time’s the charm

    October 2023 newsletter introduction

    As I write the October 2023 newsletter. it’s getting noticeably darker outside earlier, but the sunrises reward us with a wider variation of colours. And we all have Halloween to look forward to. This is the third issue and I am still finding my way writing these things. I hope that the third time’s a charm, but I will let you be the judge of that. You can read the earlier ones here.

    Strategic outcomes

    I looked into where the phrase ‘third time’s a charm’ came from. Apparently it comes from Old English Law, if a prisoner survived three attempts at hanging and survived, they would be set free.

    Last of Days

    You can find my regular writings here and more about me here. Let’s get it started!

    Things I’ve written.

    • Climate despair – how NGOs and companies are failing young people in the way they talk about climate change and what they can do to change their communications to increase active participation in reducing the degree of climate change.
    • Technopolarity – how technology is subverting the power structures of elected governments and instead empowering the likes of Elon Musk.
    • Clustomers – how Intuit MailChimp’s ad campaign, whilst clever, might reinforce C-suite misconceptions around marketing and advertising

    Books that I have read.

    • These 38 Reading Rules Changed My Life – RyanHoliday.net – whilst its not a book, it does contain great advice for readers
    • Tiny Habits by BJ Fogg. Fogg’s simple model for understanding individual behaviours has helped drive everything from health campaigns to online services. Tiny Habits how consumers and businesses can help foster behavioural change, one tiny habit at a time. More on my review of the book here
    • The long awaited Mick Herron book The Secret Hours did not disappoint. It’s from the Slow Horses universe, but not a Slough House story per se. More than a nod to Boris Johnson’s stint as foreign secretary and prime minister. I will leave it at that rather than give you plot spoilers.
    • China A History by John Keay. Keay’s book was recommended to me by a number of people. In 535 pages he attempts the impossible in terms of covering China’s history as a civilisation through the start of Xi Jinping’s first administration. It’s a dense read – it’s well written, covering the complexity of history well. The current communist government is barely a footnote (ok exaggerating a bit here), but it puts things in perspective.
    • Spain A History edited by Raymond Carr. The book highlights the notable trends, intellectual and social, of each particular era in its history. Roman rule created the notion of ‘Spain’ as a distinct entity. The chapters on the Visigoth monarchy, Moorish Spain, the establishment, an empire, the eighteenth-century Enlightenment, all chart the cultural, political and economic arc of Spain. It then goes on to explore 19th century liberalism and the pivot during much of the 20th century towards authoritarian rule, followed by a return to democracy and onwards up to the 21st century. My favourite chapter was about the Visigoths, which was a period I didn’t know much about prior to reading this book – the author did a particularly good job of bringing the Visigoths to life on page. 

    Things I have been inspired by.

    Halloween. I have been looking forward to the holiday for at least a month. Growing up in an Irish household with rural origins, I had an appreciation of the changing seasons and loved the traditions around Halloween, especially tales of the fairy forts and the banshee. It’s also a big money earner, in the advertising world allowing for interesting tactical executions that couldn’t otherwise be attempted. Outside advertising, ignoring increased food sales, a third of consumers will spend 51 – 100 USD on putting together their own costume, or buying one off the rack. The most hardcore 10% of those surveyed admitted to spending 250+ USD.

    I was not into costumes, instead I look forward to the most is my Mum’s barmbrack. For the first time in a few years my Mum baked a few barmbracks and sent one of them to me. It’s a Halloween tradition. The barmbrack itself is a spicy fruited bread with a texture somewhere between brioche and and a pan loaf. Traditionally, the brack would contain a ring or trinket, which would turn up in a random slice.

    When I was small, commercial bakeries still used to have a an aluminium ring that looked like it was from a cheap Christmas cracker contained wrapped in greaseproof paper baked into the brack.

    barmbrack

    Downloadable recipe PDF here (Dropbox) or here (Google Drive) if you fancy baking your own over the weekend.

    While we’re on the subject of food, Hope & Glory’s collaboration between Lick paint and Heinz ketchup for a ketchup shade of wall paint creates talkability, though I wouldn’t be buying it for my own home.

    lick

    Buoyant Bob – I am stil not sure if Buoyant Bob is a social object, a brand, both or something else. Buoyant Bob was a successful entry into the US cannabis marketplace. The brief in the campaign was to work around restrictions in cannabis advertising and show it as the most fun brand in the space. 

    Buoyant Bob was released as a single: retail takeovers, vinyl records at dispensaries, and fans sharing Instagram Stories using “The Man Who Got So High” all followed.

    OnlyWatch – an auction in Geneva in aid of research Duchenne Muscular Dystrophy features one-off luxury watches from all of the major Swiss timepiece houses. Some of the entries are unique colour ways but Bulgari went the extra mile with their Octo Finissimo Tourbillon Marble. Their watches are already well known for being some of the thinnest timepieces available. A tourbillion is a demonstration of the watchmakers art. The one in this watch is just under 2mm thick – that’s just over double the thickness of a credit card for a moving mechanical assembly. And then they managed to cover the entire titanium case and strap of the watch in marble and make a marble dial – without making the watch any bulkier than its usual ridiculously slim case. It’s not something I would wear even if I could afford it, but I am in awe of the ingenuity. 

    bulgari one off for OnlyWatch 2023
    Bulgari for OnlyWatch – Octo Finissimo Tourbillon Marble

    Finally Dentsu Health published a great must-read byline on how media and entertainment can aid health equality. More here.

    Things I have watched. 

    I got to see The Boy and The Heron early at the BFI London Film Festival. You won’t get any plot spoilers from me here. Official release is December 26 in the UK, December 8 in Hong Kong. It’s Studio Ghibli, what else do you need to know?

    General Magic – a great documentary about a Silicon Valley start-up of the same name.. Back in the early 1990s General Magic was as visionary as Apple and as hyped as WeWork. If you’ve ever worked with a start-up or care about technology give it a watch. More on my thoughts here.

    The Pentagon Papers – Despite this being a made-for-TV film, James Spader does a great job of playing Daniel Ellsberg; the RAND researcher to gave the materials to the media. In terms of pacing acting and storytelling, I would put this on a par with Robert Redford and Dustin Hoffman’s film adaptation of All The President’s Men

    Tampopo is a beautifully shot Japanese film with comedic moments that tells the story of a widow, her son and their ramen shop. More on what I thought of here.

    A relatively modern Halloween tradition in the Carroll family has been watching It’s The Great Pumpkin, Charlie Brown – recommended for young and old alike. While my Dad and I usually end up watching The Crow later on.  If you want more classic horror, then you could do worse than watching the livestream by the Creature Features show.

    Useful tools

    ITV Adlabs and Magic Numbers recovery budget planner

    Pretty much essential to look at if you have responsibility for UK media spend at a brand. This allows you to examine various scenarios and see likely outcomes based on media spend. More here.

    Google bundles generative AI and LLM with search

    I downloaded Chrome especially to try this out, it looks a bit more mature than Bing’s initial integration of ChatGPT. Go here to give it a try if you’re a Chrome browser user.

    Post-It Z-Notes

    You’re workshopping something with clients or thinking something through on your own – Post-It notes are key. The own brand ones can vary from really good to useless, so spend a bit more and get proper Post-It notes. In fact, I’d advise that you go one step further and get Post-It Z-Notes. The notes alternate sides in terms of where the ‘sticky end’ is and if you lift them from the pad you get a ‘Z’ before they peel away. They come away effortlessly and work brilliantly if you have them in a desk holder.

    Foldable wireless keyboard

    At the start of my career, I used to have a Palm PDA ( personal digital assistant – think a smartphone, without the phone and communications bit). I also had a long commute to Luton on a daily basis. I got a lot of reading and writing done thanks to a ‘Stowaway’ foldable keyboard made by a company called Think Outside. The company no longer exists, but the desire to be able to turn my iPhone into a simple writing tool lives on. Recently, I have been using this foldable Bluetooth keyboard. It folds up, can be used on a train seat table or even an economy class aircraft seat and recharges easily. The keyboard isn’t the usual rubbery mess that you tend to get in a lot of these devices. It’s one fault so far is that it feels flimsy, but I have already got my money’s worth out of it in just a few months. I fire up the iPhone’s notes app and get to work. I can then edit and refine once I have a bit more time on my Mac at a more convenient time.

    The sales pitch.

    Now taking bookings for strategic engagements or discussions on permanent roles. Contact me here.

    The End.

    Ok this is the end of my October 2023 newsletter, I hope to see you all back here again in a month. DON’T FORGET TO PUT YOUR CLOCKS BACK BEFORE YOU GO TO BED ON SATURDAY. Let me know what you think or if you have any recommendations to be featured in forthcoming issues. 

  • Clustomers

    Intuit Mailchimp are brave in terms of the the approach that they take to their marketing and Clustomers is a prime example of this.

    Clustomers is a great campaign that builds on the frustrations that marketers face about segmentation and personalisation of communications. It is fantastically single-minded in its execution, which is what you want in an effective advert. I could have been seen how the rats nest of people could have come across as creepy rather than surreal and the art direction gets the tone right wonderfully.

    But I think that the communications around clustomers to be more nuanced.

    The Clustomers campaign

    The Clustomers advert itself is the first point of evidence I would use is a brand building, distinctly non-personal campaign. The fact that I am writing about it, speaks a lot to its ‘talkability’. It has carved out its own small part of culture.

    It looks to place MailChimp as the marketing technology vendor for start-ups and small to medium sized businesses. But like many political campaigns, it promises a simple solution to a challenge that might be more complex.

    But this isn’t a campaign that will be only seen by the small business owner, or someone with a slide hustle. The message of personalisation might be received, without the nuanced understanding of marketing that MailChimp has demonstrated in the way that they’ve built the campaign. CFOs don’t have a sufficient understanding of marketing to understand this. For many of them it’s just a set of line items on the wrong side of a spreadsheet.

    C-suite misconceptions

    As I’ve said, I think that the message Clustomers gives is problematic in a wider context. A good deal of that problem is down to business founders and the C-suite having fundamental misconceptions on what marketing communications purpose is and how it does it.

    Advertising isn’t fluffy or all about colouring in. It’s a legitimate and important tool for driving business success. The trouble is that CEOs, CFOs, founders and investors sometimes forget that fact. They’re sceptical about advertising at the best of times and often pull the plug when the economy feels wobbly.

    Dr Grace Kite, Marketing Week

    Clustomers fuels a perception that personalisation is the key to marketing and by implication performance marketing is the only marketing required. The reality is more complex. The Ehrensberg Bass Institute’s Byron Sharp talks of ‘smart mass marketing’ and brand building as being the key for the majority of marketing activity in conjunction with personalised communication. The Institute of Practioners in Advertising has been doing sterling work trying to educate the C-suite, but technology specialists like Adobe, Google and Meta have been negating a lot of that good work done.

    Portumna

    Prior to COVID-19, back when I presented a lot more in public I used to present the following slide and when I talked to it I probably reflected some of what MailChimp customers would look for, and was behind Clustomers.

    Portumna is the closest market town to where my family originated. My cousin still works part-time on the family farm. Portumna has been a commercial centre for centuries because of geography. It sits at a strategic crossing of the River Shannon. The Shannon divides the east of Ireland from the west of Ireland and has been a shipping way from centuries past to the present day.

    portumna

    A number of the shops including grocery stores, hardware and farm supplies, the sub-post office and the local pharmacy are family businesses. At least four generations of shopkeepers in the town knew my family and did business with them over the centuries.

    There were life-long relationships formed. When I go home, I am loyal to the grocery store and pharmacy that my Uncle and grandparents used. The shopkeepers understood the needs of relatives who lived in the area and the kind of farm that they ran. The kind of online marketing that clustomers seeks to bring forward, is the kind of relationships that were in place in Portumna for centuries.

    But those relationships were not just about personalised communications. There was a wider cultural context and even ‘brand’.

    • The fact that the family in question had built up trust in the community.
    • That they were known to be ‘respectable’.
    • That they had delivered for my family and people that they new in the past.
    • These brands were local oligarchs. They had one or two competitors at best.

    So the customer mental models around farm supplies, the butcher or the grocer were very strong and constantly reinforced. And this is the kind of stuff that advertising as part of non-personal communications is best at doing.