Category: innovation | 革新 | 독창성 | 改変

Innovation, alongside disruption are two of the most overused words in business at the moment. Like obscenity, many people have their own idea of what innovation is.

Judy Estrin wrote one of the best books about the subject and describes it in terms of hard and soft innovation.

  • Hard innovation is companies like Intel or Qualcomm at the cutting edge of computer science, materials science and physics
  • Soft innovation would be companies like Facebook or Yahoo!. Companies that might create new software but didn’t really add to the corpus of innovation

Silicon Valley has moved from hard to soft innovation as it moved away from actually making things. Santa Clara country no longer deserves its Silicon Valley appellation any more than it deserved the previous ‘garden of delights’ as the apricot orchards turned into factories, office campus buildings and suburbs. It’s probably no coincidence that that expertise has moved east to Taiwan due to globalisation.

It can also be more process orientated shaking up an industry. Years ago I worked at an agency at the time of writing is now called WE Worldwide. At the time the client base was predominantly in business technology, consumer technology and pharmaceutical clients.

The company was looking to build a dedicated presence in consumer marketing. One of the business executives brings along a new business opportunity. The company made fancy crisps (chips in the American parlance). They did so using a virtual model. Having private label manufacturers make to the snacks to their recipe and specification. This went down badly with one of the agency’s founders saying ‘I don’t see what’s innovative about that’. She’d worked exclusively in the IT space and thought any software widget was an innovation. She couldn’t appreciate how this start-ups approach challenged the likes of P&G or Kraft Foods.

  • Uniqlo IQ + more things

    あなた専用のお買い物アシスタントが、ついに登場!UNIQLO IQ – UNIQLO ユニクロ – voice enabled digital shopping assistant Uniqlo IQ, more information here: How Uniqlo developed its ‘digital concierge’ voice service | Analysis | Campaign Asia – the initiative was developed through a collaboration between Party and Inamoto & Co. Campaign asked the people behind the project to explain how they did it. Rei Inamoto, founder of Inamoto & Co, said his company first presented the idea of an “AI-powered customer service engagement platform” two years ago. He said the main aim was to help Uniqlo manage inventory more efficiently, which is deceptively difficult in the retail business. “It’s a question of how you manage expectations and predict what kinds of products will be popular and sell more,” he said. IQ sits within Uniqlo’s mobile application and is also integrated into Google Assistant. It is connected to real-time store inventory data and uses text and voice interaction to help would-be customers find products to buy via the app or in the outlets closest to them. It is also designed to be used during the physical shopping process, and recommends new products based on individual searches, hourly product rankings, occasions and personal specifications such as daily horoscopes – Uniqlo IQ is a fascinating development that is Alexa before Alexa. Uniqlo has been a technology innovator in terms of consumer facing experiences and Uniqlo IQ builds on this work. It is a shame that Uniqlo IQ didn’t make it beyond the Japanese market though. More related content here.

    China Properties Group Limited (PDF) via Google Drive – the money quote – 10 years ago, the U.S. printed money like crazy and exported U.S. dollars all over the world. Now, the U.S. has become a global enemy, trying to bring back the exported U.S. dollars (the U.S. dollar debt of the emerging market in the first quarter was close to 3.7 trillion) and supply chains, as well as to undermine the asset markets of other countries and the global supply chain order. No wonder the U.S. has made a lot of enemies. Fortunately, Trump does not have the same wisdom as Mao Zedong in making alliance with one while fighting another. He wants to fight the world. But to defeat the U.S. hegemony is not an easy task. The history told us that those who wanted to kick out the big brother would run the risk of being wiped out. Nevertheless, Chinese are savvy and resourceful. Deng Xiaoping said, “we should grope our way across the river, going one step at a time”. Jiang Zemin said, “keep a low profile to make a big fortune”. Han Xin demonstrated his immense ability to endure humility in order to preserve his existence for future accomplishments. Such wisdoms contributed to the creation of incredible historical achievements one after the other. Today, the U.S. is pushing the trade war to the limit. Yet, it is not easy to cripple the China model, even with Trump’s wisdom. With a looming war, there are risks as well as opportunities. Therefore, the Group’s established policies will remain unchanged. While some projects are delayed pending for the government’s new plan, the Group will always ensure that Shareholders’ benefits are well taken care of.

    With Goals, FAST Beats SMART – MIT Sloan Management Review – I need to read this properly, skimmed it and thought it was worthy of a further read

    How the wheels came off Ford | Business | The Sunday Times – not so sure that Jaguar Land Rover will be as good a deal in the longer term

    Branded in the 80s | Remembering what it was like to be a kid!  – A couple of quotes from this piece that got me:

    What I’m realizing as I try and look at this trend from outside of my own nostalgia is that this is a sign of the end of the golden era for my own generation. I can’t count how many times I sat and listened to my father talk about how different the world seemed in the first 40 years of his life. How much seemed to change during the 70s and 80s that obliterated the world that he was accustomed to growing up in the 40s and 50s. Institutions that he imagined would be around forever that had disappeared almost overnight. Soda fountains, local pharmacies, 5 & Dimes, seasonal burger or fry stands, car hops, diners, drive-ins…

    Amazon is basically a virtual Toys R Us. And probably one of the biggest realizations that we as adults have to come to grips with? Kids just don’t play with toys the same way that we did 20 and 30 years ago. Video games, television and Youtube have superseded toys in a lot of households. Sure, we still buy a lot of toys for kids, but I’ve watched first-hand has nieces and nephews receive the kind of toys that I had as a kid and they just sit in their rooms collecting dust.

    PHD retains Unilever business across Greater China region | Media | Campaign Asia – great news for Phd and lost opportunity for Mindshare who cleaned up on last years global pitch

    Publicis, VCCP named winners in Cathay Pacific’s first pitch in 25 years | Advertising | Campaign Asia – big loss for McCann who were unassailable just a few years ago and major lost opportunity for WPP

    The Ecological Impact of Browser Diversity | CSS-Tricks – a little disappointed that KDE’s work that would go into Konqueror didn’t get credit as the starting point for WebKit . Otherwise a great read

    FCC to invest $1.5 billion over 10 years in expansion of rural broadband – will US carriers just trouser the cash like they did last time?

    Farmland (@farmlandfoods) • Instagram photos and videos – love the way that they put their farmers in Supreme; though the gains will be marginal at best

    Starbucks’ Frappuccino Gets a Sugar Makeover – WSJ – makes complete sense given regulatory push back on sugar (paywall)

    Philip Kotler’s influence in the Soviet Union and Russia | European Business Review | Vol 20, No 2 – pay walled but just reading the abstract about marketing coming to Russia in 1980 via a highly censored bootleg translation of Philip Kotler’s Marketing Management is nuts

    Apple buys startup focused on lenses for AR glasses | Reuters – also interesting for cameras

    Old ads come back to haunt Didi Hitch following rape-murder cases | PR | Campaign Asia – The past ads are suggestive, always showing a male driver and a female passenger and using romantic analogies between car-pooling, movie-watching or trying out clothes in private fitting rooms. “Such obvious sexual hints,” remarked one online commenter. The copywriting follows suit with the images. One ad reads [translation by Campaign]: Is it really a coincidence? Oh, we met again. It’s [the Didi system] so smart. In fact, I already knew your little secret, your car is actually not on the way. But this is such a sweet show, I want to continue acting with you. – you can see why netizens think that the ads promoted instances of rape and murder

    Unbowed by Brexit, Swiss Bank Seeks Clients in `Red Hot’ North – Bloomberg – capital flight opportunity? Footballers (and their WAGs) looking to hedge against a post-Brexit pound?

    What The Hell Was The Microsoft Network? – early online service a la CompuServe or Aol

  • 2018 Brand Action Library & things from last week

    The 2018 Brand Action Library by Planning Dirty has been published. I contributed one of the sections. You can view it and download it here. The 2018 Brand Action Library is a collection of campaign case studies for inspiration sorted by vertical market. it was collaborative efforts with planners and strategists from around the world, coordinated by Australian strategist Julian Cole. 

    Here’s the things that made my day this week –

    The Nonetheless podcast is looking to inspire female students to take up careers in STEM subject areas; as way of broadening and deepening STEM skills throughout America. As part of this, they’ve created great posters to download.  Find out more about the podcast here. You can find out more about Cynthia Breazeal’s work on her personal MIT website.

    01 Cynthia Breazeal

    Salvador Dalí & Walt Disney’s Short Animated Film, Destino, Set to the Music of Pink Floyd | Open Culture – it is worthwhile reading Open Culture’s bit on the backstory of this animation. They’re right, this does fit really well with Time off Pink Floyd’s Dark Side Of The Moon album

    I have been listening to a vintage concert by Hijack in Montreux. The Montreux Jazz Festival played host to the South London rap group. The film captures them at their height. While the Britcore scene faded away into history, it left an enormous influence on the next generation of turntablists. The britcore sound of which Hijack was an exemplar is rougher, faster and harder than US productions. The closest America had to offer was Public Enemy’s wall of sound, which still lacked the energy and pace of Hijack. It feed into the breakbeat culture of rave and drum and bass music scenes. Smooth, nice and groovy it isn’t. 

    Great brand film by Mercedes-Benz; presumably aimed at reframing the whole debate around women drivers. The film was made by R/GA, New York.

    Finally Miu Miu’s autumn winter collection film is really nicely done.

    More luxury related content here.

  • Samsung 5G + more things

    Internesting focus: Samsung 5G, machine learning and other emerging technology – Samsung pledges to invest $22B in AI, 5G and other emerging technologies – SiliconANGLEplan to invest $22 billion in emerging fields such as artificial intelligence over the next three years. The effort will be driven primarily by the conglomerate’s Samsung Electronics Co Ltd arm, which makes its popular mobile devices. Last quarter, the handset maker saw profits decline for the first time in nearly two years due to stagnating smartphone sales. Investing more in emerging technologies could help Samsung generate new growth on the long term – the Samsung 5G and machine learning problem is the Chinese government and the limitless resources it will put behind Huawei and their peers. More Samsung content here.

    Save Sarah Jeong! And Kevin Williamson, Quinn Norton, and Joy Reid Too | WIRED – my comment: I agree that Ms Jeong has a right to an opinion. She has a right to a bad day. However when she weighed into the Naomi Wu / Vice Media dispute; her contribution damaged some of the feminist and progressive viewpoints that she herself supports. As an international Wired subscriber I find it difficult to support her particularly aggressive form of American privilege. Ms Jeong used her skill in rhetoric to hide her lack of expertise in the legal and online social environment of China.

    ‘Hipster kryptonite’: will CDs ever have a resurgence? | Music | The Guardian – interesting read. I have listened to CDs and have them, but preferred to DJ with vinyl for tactile reasons. The article fails to ask whats next. We’ve got a generation coming through with Spotify with a more passive, casual relationship to music that we haven’t seen before. There has always been people who liked music but bought few if any recordings. We haven’t seen it on the scale that we see with the Spotify generation. Music becomes a utility like water, electricity or mobile data. Since music tends to be about playlists now the artist’s brand becomes less important. Festivals provide the buzz of live music for generation Spotify but they can dip in and out moving from one tent to another. They won’t support live acts in local concert halls, go to local clubs to support local DJs or have eclectic musical libraries

    The UK Top 40 will never be the same | British GQ – For a stream to qualify as a sale, it has to play for at least 30 seconds. Most listeners will abandon anything too jarringly different before then, so there’s an incentive for artists to draw on a small pool of bankable writers, producers and styles. “I call it the shit-click factor,” says Masterton. “If a record is too challenging, then people will say, ‘What’s this? It’s shit,’ and click onto the next one. There used to be room on the charts for something dynamic and exciting such as the Arctic Monkeys. I can’t see the circumstances right now where that could happen.”

    Rock is the new jazz and vinyl’s misleading revival: 5 things I’ve learned as Guardian music editor | The Guardian  – Technology has vastly increased what record companies know about listeners and their listening habits, just as it has increased what newspapers know about their readers and their reading habits. And the results of this – on both parts – can be pernicious. At our end, it’s the reason why we get complaints about endless stories about Adele and Beyoncé and Kanye West. Why do we run them? Because people read them. Whereas very few people read stories about the latest underground band we want to rave about. And in music, that knowledge has resulted in commercial music, more than ever before, being made to a formula

    Tymbals – #edge @growth – interesting online tool

    ITV joins Hollywood giants to back video streaming service for mobiles | The Guardian – ok what am I missing here, streaming services are already on mobile and also offer side loading to deal with network quality issues

    Say Hello to the New Editor | The new Gutenberg editing experience – interesting changes that will make themes less rigid

  • The Internet of Stupid Things

    The internet of stupid things is a more charitable phrase for what many consumers call the Internet of Shit. Yes lots of products can be internet enabled, but should they be? There is a mix of challenges that result in products which fall into the following two categories:

    • Products that are internet enabled but shouldn’t be – the Happy Fork or the Griffin Smart Toaster being classic examples. I found the Griffin Smart Toaster particularly disappointing as the company’s products such as the PowerMate are generally really good. It doesn’t take the greatest imagination to see how a smart toaster could even be hacked; causing a fire – hence the internet of stupid things. Why do household appliances really need to be attached to technology. Teasmades woke you up and made a mug of tea for you to have first thing. This was a product that reached peak popularity in the 1960s and 1970s – well before cloud services.
    • Products that would be benefit from tech, but shouldn’t rely on the the cloud. I’d argue that Nest would fit in this category where cloud outages could have serious impacts on the consumer. American Nest customers have had some hard winter nights when their Nest control system went down due to cloud outages. There was no off-cloud or manual control mode that the Nest devices could take advantage of.

    It is interesting to see that Li & Fung (who are famous for global supply chain management provided to western brands and retailers) are involved in this video. It is also interesting that they are taking such a proactive view on experience design education.

    The qualitative design research Li & Fung did on skiing wearables for a client – made me wonder what value do Li & Fung’s clients bring to the table. More on design here.

  • What if Stories are Brain Code?

    The boy on the wall

    From Hollywood to the marketing industry we’re told that stories resonate with us. They are the reason why films, books, video games and TV dramas entertain. According to storytelling theorists like Joseph Campbell; we find fulfilment understanding what is happening. Campbell et al think that our enjoyment of stories analogous to the enjoyment of solving puzzles. What if stories can be more than puzzles for our enjoyment?

    Our understanding of storytelling

    Our understanding of storytelling is of a more tenuous nature than Newtonian physics or organic chemistry. You could argue that Joseph Campbell was a ‘victim’ of his discipline. He worked in the fields of comparative mythology and religion. Campbell was looking for universal patterns in stories. He assumed that rest of us are as well. Though this ‘understanding’ would be occcuring at a ‘low level’ in computing terms. Only select (mostly educated) people would think of it at a higher conscious rational level.

    Like many academics in the early and mid-20th century his work drew inspiration from eastern religions. In Campbell’s case, like Nietzsche; he drew from Hindu thought. Campbell’s interest in Indian philosophy was due to a meeting. In 1924, Campbell encountered the messiah elect of the Theosophical Society. He was on a cruise liner from Europe to the US. Campbell was also profoundly affected by Nietzsche’s work.

    • Did Nietzsche open Campbell to Indian philosophy or was it the other way around?
    • Was it just the nature of a naturally enquiring mind?
    • Were there factors that made him more open to it?

    Campbell based his theories on myth and its connection to the human psyche in part on Sigmund Freud. Campbell’s myth concepts drew on Jung’s dream interpretation methods. Jung’s insights into archetypes drew from The Tibetan Book of The Dead. Campbell quotes Jung on The Tibetan Book of The Dead in The Mythical Image:

    “belongs to that class of writings which not only are of interest to specialists in Mahayana Buddhism, but also, because of their deep humanity and still deeper insight into the secrets of the human psyche, make an especial appeal to the layman seeking to broaden his knowledge of life… For years, ever since it was first published, the Bardo Thodol has been my constant companion, and to it I owe not only many stimulating ideas and discoveries, but also many fundamental insights.”

    (Bardo Thodol is another name for The Tibetan Book of The Dead). A lot of this hinges on the value of dreams. Heres what Dream interpretation and false beliefs has to say. It was published in the journal Professional Psychology: Research and Practice in 1999:

    “Dream interpretation is a common practice in psychotherapy. In the research presented in this article, each participant saw a clinician who interpreted a recent dream report to be a sign that the participant had had a mildly traumatic experience before age 3 years, such as being lost for an extended time or feeling abandoned by his or her parents. This dream intervention caused a majority of participants to become more confident that they had had such an experience, even though they had previously denied it. These findings have implications for the use of dream material in clinical settings. In particular, the findings point to the possibility that dream interpretation may have unexpected side effects if it leads to beliefs about the past that may, in fact, be false.”

    This doesn’t necessarily invalidate Campbell’s theory in terms of storytelling. But it seems to cast doubt on the application of Jungian dream interpretation for clinical use. The best advice that I can give in this matter is caveat lectorem.

    From Academia to Hollywood: formulaic stories

     

    Joseph Campbell was a prolific author.  He published material that went into over 40 books. Part of this was due to the efforts of the Joseph Campbell Foundation, which collected his papers and published a number of work after his death. These included: coverage of his academic work, travel diaries and even his personal philosophy. It was picked up on by the American public, which has been endless quoted and misinterpreted due to the phrase ‘follow your bliss’.

    The key work of Campbell was his 1949 work The Hero With A Thousand Faces. it was his first solo work and got him recognition outside academic circles. The central them is that ‘myths’ from around the world all share a common structure. This is what Campbell called a ‘monomyth’. The monomyth or hero’s journey was mapped out visually on Wikipedia

    heroes journey

    Campbell went on to propose the purpose of these myths which he grouped into four functions. Wikipedia described it thus:

    The Metaphysical Function – Awakening a sense of awe before the mystery of being The Cosmological Function – Explaining the shape of the universe The Sociological Function – Validate and support the existing social order The Pedagogical Function – Guide the individual through the stages of life

    Campbell’s work went on to influence luminaries of the 1960s counterculture movement including Jerry Garcia of the Grateful Dead and Jim Morrison. It’s obvious influence in film kicked in around the same time. Stanley Kubrick introduced it Arthur C. Clarke. This happened during their collaboration to turn Clarke’s short story The Sentinel into 2001 A Space Odyssey screen play and book. George Lucas’ role in the popularisation of Campbell’s work was probably the biggest single effect. Hollywood at the time was in a state of dramatic change. This change mirrored the kind of change that the punk ethic and independent labels wrought on the music industry a decade later. Artistic and cultural change, further globalisation of artistic culture, new motion film camera technology and the rise of television created a set of factors that helped facilitate the rise of New Hollywood. The initial success of these director-driven films allowed power shifted from the producers to the studios for a time.

    • Directors drew on foreign influences: new wave cinema, Japanese cinema
    • The MPAA ratings system allowed more adult subjects to be discussed that would have otherwise been taboo
    • The Panavision Panaflex camera provided a more compact way to shoot on 35mm film. This facilitated greater use of location shooting, providing a more naturalistic style and also facilitated Lucas’ special effects in Star Wars

    Whilst Lucas was part of this movement; both THX 1138 and American Graffiti, fit within the New Hollywood genre. But like Stephen Spielberg, Lucas unwittingly created the next stage in movie development that helped producers take back their seat of power. Star Wars became a blockbuster. Though the ingredients were very different to the corporate creations of Marvel Studios or the Transformers franchise.

    Its homage to the chambara films of Akira Kurosawa, pre-war Flash Gordon episodes and vintage westerns smacked of New Hollywood. It’s blockbuster status meant that the industry paid attention to valuable lessons learned. George Lucas became the first film maker to publicly cite The Hero With a Thousand Faces and other Campbell works as influences. Lucas repaid the creative debt that he owed to The Hero With A Thousand Faces by allowing Bill Moyes to shoot a series of interviews with Joseph Campbell  at Skywalker Ranch.

    Campbell and storytelling theory then became baked into Hollywood’s DNA. Over time it came into marketing, firstly through the creative side of the advertising industry. Television advertising at the time borrowed creative direction and stories from movie expertise. Directors like Tony Kaye and Ridley Scott moved between advertising and film projects. Eventually storytelling moved through other parts of the marketing industry including public relations. Hollywood have taken a number of turns at further refining Campbell’s monomyth model.

    One has to note that their goals are different from Campbell’s research. Hollywood largely seeks to entertain (for profit) and getting the viewer to suspend disbelief for the duration fo the movie or TV series rather than  achieving one of Campbell four functions.

    Different cuts on the hero's journey

    Volger is commonly cited by modern script writers. He refines and expands the thinking around the monomyth. Volger puts more emphasis than Campbell on the hero’s change in emotional state and internal journey.  His emphasis on emotion is important when one is creating content to land brand messages and would be of interest to the advertising community. The biggest area of disagreement that many have with Volger’s approach is that his structure implies a steady change in emotional state and internal journey of the hero. A paradigm shift in state would possibly create greater dramatic tension for the viewer.

    From monomyth to winning algorithm.

    Technology has moved from the creative process of film making an into the commercial side of the process. The movie industry is supporting machine learning based startups like ScriptBook. Belgium-based ScriptBook analyses screen plays to produce forecasts before a film is put into production. ScriptBook provides a box office earnings forecast, likely MPAA rating and recommended market demographics. Of course, many classic films had screen plays that were altered or completely rewritten several times. The tortured overworked scriptwriters working miracles in really short times and ‘script doctors’ called into ‘fix’ a bad situation. Both are part of the Hollywood system and its own mythology. In many respects ScriptBook mirrors the marketing industry’s move towards the adoption of predictive analytics for consumer behavioural change.

    How stories work for the brain.

    Behavioural scientist Nick Chater has roughly two decades of published academic work behind him based on research in various aspects of cognitive science. He has a depth and credibility to his work that we currently don’t have  on people and storytelling.

    In his book The Mind is Flat, Chater posits that the mind doesn’t have conscious and unconscious aspects. Emotions aren’t hard wired, instead thoughts and feeling are created on the fly. This effectively invalidates Freudian psychology principles. Our inner voice is effectively our brain telling storytelling to itself.  Our identities are constructed and given shape on the fly by the stories that we tell to ourselves as we go along. The unconscious mind would appear to be a conceit about our depth.

    This brings to mind the final episode in season two of Westworld, where the systems who had been trying to replicate humans realised their challenges. They had assumed humans were complex in nature, where as the show claims that they can be replicated in 10,247 lines of code, with definite limits on their potential. Of course 10,247 lines of code, whilst less than Photoshop could have a world of fractal complexity.

    Essentially there is no ‘deeper’ language than storytelling. Stories aren’t only about rules and plot consistency, but about creative leaps.

    This means from a marketing perspective whilst if we get stories right, they can be more powerful than we had previously imagined. In computing terms we would be writing direct the processor or ‘hitting the metal’ as games programmers would call it. It also needs to take into account that getting great stories is really hard.

    It also casts more questions about whether we have learned the right lessons to date about storytelling from the likes of Joseph Campbell?

    More information

    Joseph Campbell – The Mythical Image
    The Tibetan Book of The Dead
    Mazzoni, G. A. L., Lombardo, P., Malvagia, S., & Loftus, E. F. (1999). Dream interpretation and false beliefs. Professional Psychology: Research and Practice, 30(1), 45-50.
    The Hero With A Thousand Faces by Joseph Campbell
    Hero’s Journey – Wikipedia
    2001: A Space Odyssey by Arthur C Clarke
    The Writer’ Journey by Christopher Volger
    Artificial Intelligence Might Affect How Studios Greenlight Movies | Cinemablend
    Artificial Intelligence Could One Day Determine Which Films Get Made | Variety
    ScriptBook “Hard science, better box office” and Crunchbase profile
    This Man Says the Mind Has No Depths | Nautilus
    The Mind is Flat: The Illusion of Mental Depth and The Improvised Mind by Nick Chater
    ‘Westworld’ Season Finale Recap: Code Unknown | Rolling Stone Online