Category: innovation | 革新 | 독창성 | 改変

Innovation, alongside disruption are two of the most overused words in business at the moment. Like obscenity, many people have their own idea of what innovation is.

Judy Estrin wrote one of the best books about the subject and describes it in terms of hard and soft innovation.

  • Hard innovation is companies like Intel or Qualcomm at the cutting edge of computer science, materials science and physics
  • Soft innovation would be companies like Facebook or Yahoo!. Companies that might create new software but didn’t really add to the corpus of innovation

Silicon Valley has moved from hard to soft innovation as it moved away from actually making things. Santa Clara country no longer deserves its Silicon Valley appellation any more than it deserved the previous ‘garden of delights’ as the apricot orchards turned into factories, office campus buildings and suburbs. It’s probably no coincidence that that expertise has moved east to Taiwan due to globalisation.

It can also be more process orientated shaking up an industry. Years ago I worked at an agency at the time of writing is now called WE Worldwide. At the time the client base was predominantly in business technology, consumer technology and pharmaceutical clients.

The company was looking to build a dedicated presence in consumer marketing. One of the business executives brings along a new business opportunity. The company made fancy crisps (chips in the American parlance). They did so using a virtual model. Having private label manufacturers make to the snacks to their recipe and specification. This went down badly with one of the agency’s founders saying ‘I don’t see what’s innovative about that’. She’d worked exclusively in the IT space and thought any software widget was an innovation. She couldn’t appreciate how this start-ups approach challenged the likes of P&G or Kraft Foods.

  • MWC 2015 from the Sidelines: Day Zero

    Mobile World Congress (MWC) 2015 in Barcelona has kicked off, though for many of my Racepoint colleagues the event started months ago. During this week we’ll see the pay-off from preparation that involved long days and late nights burning the midnight oil.

    I won’t be there this year and so have been watching the event unfold from the sidelines.

    In contrast to previous years, MWC 2015 now has a de-facto day zero as HTC, Huawei, LG and Samsung all launched consumer devices on the Sunday. Android devices are no longer lagging in industrial design with all the smartphones launched eschewing plastic in favour of a metal chassis, or glass and metal case design; in order to provide a premium-looking product.

    Secondly wearables are improving in leaps and bounds with the Android Wear devices looking more polished than the new Pebble discussed over the previous few weeks. The Apple Watch won’t have the same gap in industrial design to competitor products that the Apple iPhone enjoyed on launch.

    HTC launched an Occulus Rift rival in association with games platform Valve. However the Vive was notable more for its clunky industrial design rather than technological disruption.

    Whist there were great leaps forward being made in product design for wearables, online discussions still centred around smartphone devices, with early adopters being focused on device core hardware – at the expense of features that provide a differentiated consumer experience.
    pr

    It was immediately apparent from running analytics on online chatter was the prominence in social as a vehicle for challenger brands to get their message across, and the huge interest in MWC launches from the US.

    country by country
    Would a device launched at the US CTIA event have a similar global consumer impact?

    There is a wider question which remains to be answered regarding the efficacy of a ‘going early’ media launch strategy at MWC; particularly when one’s competitors have all adopted a similar strategy.

    It is hard to judge the answer to this question purely on the response to the Microsoft and Sony events earlier this morning. It would be unfair to compare their relatively lacklustre handset line-up in comparison to the day before. Whilst HTC, Huawei, LG and Samsung focused primarily focused on premium devices, Microsoft and Sony featured at least some mid-market handsets.

    More information
    LG launches LG Watch Urbane at MWC, but disappoints with lack of G4 flagship | The Telegraph
    MWC 2015: Huawei MediaPad X2, Watch, Talkband N1 and N2 | GSM Arena
    Live from Samsung’s Galaxy Unpacked event at MWC! | Engadget
    MWC 2015: HTC One M9, Grip hands-on | GSM Arena
    Pebble Time: Hands-on with the most successful Kickstarter project ever | Pocket Lint

    All the day  derived in the charts using Sysomos MAP.

  • Gree + more news

    Gree

    Asiajin » Gree CEO Talks To National Paper Readers By A Full-Page Ad – interesting how social businesses had to respond to accusations of preying on consumers by ‘traditional’ business. Gree is a Japanese Internet media company with headquarters in Tokyo. The name was borrowed from the idea of six degrees of separation. It runs the GREE mobile focused social network, not to be mistaken for the products of Chinese domestic appliance maker GREE. Gree focuses on mobile gaming and the sale of virtual goods to games players.

    Consumer behaviour

    China Less and Less Enamored of Social Media, Study Finds – China Real Time Report – WSJ – “Social media has penetrated into the lives of Chinese people and they now realize they are spending too much time on it,” said Sophie Shen, who led the Kantar poll, in a statement. “At the same time, they are receiving more low-quality and duplicate content.”

    Economics

    Raise Taxes on Rich to Reward True Job Creators: Nick Hanauer – Businessweek – rich people don’t create jobs, customers do

    Finance

    Former Chairman of Anglo Irish Bank Arrested – NYTimes.com

    How to

    The Behavioural Economics Guide 2014 – (pdf) – this is an area of increasing interest in social policy, marketing and advertising circles. It promises the ability to better shape consumer behaviour, which is an attractive proposition to government and marketers. Especially when combined with pursuasive computing techniques in digital media.

    Guide to keeping your social media accounts secure – (PDF) keeping social media accounts secure is now a key issue for brand protection. Yet brands still treat their website much more safely than their social channels. Keeping social media accounts secure needs to be a higher priority.

    How to Find Websites and Domains owned by a Person?

    Ideas

    Jeff Mills: The Failings Of The Future | Hypnotik – interesting to read this, especially after reading William Gibson’s latest book The Peripheral. In the book, much of the story plays out after the Jackpot – a gradual long duration series of events that herald massive human population decline

    Innovation

    Hoping Google’s Lab Is a Rainmaker – NYTimes.com – interesting the impatience. However if you go back to Google’s red herring you can’t say that they weren’t warned. More innovation related content here.

    Swatch upcoming smartwatch won’t require charging — GigaOM – It seems to charge itself via movement. Does the Swatch smartwatch  use Seiko Kenetic style power? If so the smartphone device would represent spectacular innovation in low power computing. More related posts here.

    Japan

    Asiajin » Jerry Yang’s 1999 Order Thanked By Japanese Auction Dominator Yahuoku | Asiajin – interesting how Yahoo! engineered the product to meet Japanese characteristics back in 1999 by Jerry Yang. More on Yahoo! here.

    Luxury

    Nokia to sell luxury Vertu subsidiary

    INSEAD Knowledge: Chinese Vogue

    Luxury Goods Market Surges In China [Headlines] @PSFK

    Marketing

    ‘Mustang’ More Popular Than ‘Superman,’ ‘Batman’ According to Research by SplashData | Ford Media Centre – just bad PR and a piss poor use of search data by the Ford Media Centre. Its a desperate gasp at cultural relevance

    Media

    Universal Censors Megaupload Song, Gets Branded a “Rogue Label” | TorrentFreak – IF true, this is crazy as Universal is blowing a hole in its own head from a reputational point-of-view

    Patry’s How to Fix Copyright: deftly argued, incandescent book on the evidence-free state of copyright law – Boing Boing

    Groklaw – ITC Recommends Finland and Canada Help Barnes & Noble Get Evidence from Nokia and MOSAID ~pj

    Here’s What a Twitter Follower Costs | ClickZ

    Yahoo’s Alibaba Quandary – NYTimes.com

    Online

    Facebook’s Video Views Rising, But Mostly For Discovery | paidContent – does mobile mean less engagement with Facebook?

    SOPA: Chinese Internet Users See a Familiar Face | WebProNews

    Cameron etc shamed as social media-ignorant reactionaries | TechEye

    Social networking’s salad days are ending, Forrester says – CNET News

    People Now Watch Videos Nearly 30 Percent Longer On Tablets Than Desktops | TechCrunch

    Retailing

    Data: “Coupon” Most Engaging Keyword on Facebook for Cyber Monday / Black Friday Posts | Buddy Media – says a lot about the economy

    Security

    Three of Tech’s Top CEOs to Skip Obama Cybersecurity Summit – Bloomberg Business – snub due to Snowden revelations

    Spies are putting off writers | Channel EYE – more than 75 percent of respondents in countries classified as “free,” 84 percent in “partly free” countries, and 80 percent in countries that were “not free” said that they were “very” or “somewhat” worried about government surveillance in their countries

    2012: Siri Is a Stunner, Amazon Is Amazin’ and Security Gets Spendy – AllThingsD

    I, Cringely » Blog Archive » Cloudy judgement at BAE Systems

    Federal domain seizure raises new concerns over online censorship — Engadget – smacks of incompetence or government corruption to gain favour with the media industry

    Software

    We Need to Break the Mobile Duopoly. We Need a 3rd Mobile OS | Andreessen Horowitz – there are more than three, but there seems to be barriers to adoption

    Rumor: Skype Set To Launch A Social Network To Compete With Facebook | Social Networking Watch – this seems a bit pointless to me

    Beijing cracks down on Uber and its rival taxi-hailing apps | Quartz – interesting that Didi has been declared illegal

    WebOS Lives! (Update: And HP’s Still Making Tablets)

    Technology

    The Problem with Big Data | EE Times – nice analysis of big data. More technology related content here

    Chinese chip makers want in on bank card business | WantChinaTimes – threat for Infineon and Gemalto

    Tablets Attracting Repeat Buyers, Unemployed, Says Study – Forbes – if you have an Amazon Kindle Fire tablet you’re likely to be unemployed

    Roger McNamee’s 10 Hypotheses For Technology Investing – UPDATED EDITION

    You Think Your Credit Card Bills Are High? You Should See HP’s Debt – this is insane

    Asiajin » Cookpad’s Listing To Be Transfered To The First Section – interesting story about quality content

    The Windows 8 tablet train wreck | ExtremeTech

    Web of no web

    Why I’m not impressed with your smart device | VentureBeat – interesting take on CES

    Dimensions – Adventures in the Multiverse – interesting web of no web game that melds computer imagery with the real world for game play

    Wireless

    Liveblog: Xiaomi Explains Itself To Silicon Valley | TechCrunch – contextual aspects of the OS is really interesting

    Qualcomm Cuts Outlook, Warning Its Snapdragon 810 Dropped From a Flagship Device | Re/code – likely Samsung Galaxy S6

    Huawei Bets Americans Will Want Contract-Free Phones – WSJ – I guess they are struggling to get carrier deals, is the new burner phone a smartphone and is the FCC holding up approval on HiSilicon-powered smartphones?

    How AT&T fumbled $39 billion bid to acquire T-Mobile – The Washington Post – they were scared about losing jobs in a presidential election year. More wireless related stories here.

    How many iPhones are being discarded in the US? | asymco

  • Desktop and mobile messaging

    Whatsapp gets into desktop and mobile messaging

    Over the past few weeks WhatsApp has rolled out a web client to complement its previously mobile-only experience. From a technical point-of-view this was WhatsApp playing catch-up with its rivals.
    Mobile social network ecosystems
    Skype has long been a multi-platform desktop and mobile messaging system that made the leap to phones over eight years ago. LINE has had both desktop and mobile messaging applications for a while. WeChat had had a web interface for at least two years in addition to its mobile client and dedicated desktop clients for both OS X and Windows.
    wechat app
    Those whom I spoke to who had used the web interface talked of WhatsApp’s ‘unique’ way of handing off from mobile to the web through the use of QRcodes. And they were surprised when I showed them WeChat’s implementation that looked eerily similar and has been around for much longer.

    There is a certain paradox that the most successful OTT messaging platforms now have a presence on the desktop, yet instant messaging clients like Yahoo!, MSN, AOL and ICQ weren’t able to successfully move from desktop to mobile.

    So why desktop and why now?

    Is it about WhatsApp putting pressure on Apple to change its model to suit WhatsApp?

    The Messages app in iOS is secure, supports voice, photos and text messages. It offers much of the functionality of WhatsApp. WhatsApp complains that it can’t repeatedly charge on a yearly basis for its service on iOS, yet iOS has supported in-app payments for a while. I suspect WhatsApp wants to get a free ride or its beef with iOS is from some unstated reason.  In summary, whilst WhatsApp’s web service is only available to Android users, I don’t think that this is really about Apple.

    It is threatened by other apps?

    WhatsApp has a big presence across the world (outside of China) in the OTT messaging space with over 700 million active users. However other services are managing to increase their footprint.

    I took a straw poll of some friends with regards their messaging usage. Did they just leave one platform for another in the same way that Google won out in search or was there something else going on?

    Most people that I spoke to weren’t generally deleting  the more popular messaging apps and moving from one to the other generally. (They had tried and sometimes deleted the likes of Telegram or Wickr for instance). But they did have different groups of contacts in different places. So WhatsApp probably isn’t losing its spot on established users phones at all, and having a rival app on a phone isn’t likely to make WhatsApp lose out from being downloaded on a new phone.

    By all accounts, different messaging platforms are about different groups of friends and contexts. WhatsApp tended to connect with family more often than other messaging services.

    Is is about usage time?

    I suspect that this could be the case. It was interesting to hear a couple of friends talk about LINE. They commented that LINE had a range of stickers, but the main reason is that you can use LINE at work without having to use your phone and it be obvious with your boss. I think that this is where WhatsApp could be feeling a gap and decided to fill it.
    what is mobile
    It also begs a second question. When you have laptops that will run for 8 to 10 hours on a battery and slip in a bag like a tablet, is desktop yet another mobile device? The kind of work usage mentioned would also fit in nicely in a coffee shop or in front of the TV with the family; a subtle back channel to the outside world.

    My understanding was that WhatsApp was focused on getting people in the developing world on board, they provided a lean bandwidth frugal messaging platform that was leaner than Facebook. Instead, the web interface is more aimed at ‘first world problems’. More on WhatsApp here.

    More information

    Four Of The Top Six Social Networks Are Actually Chat Apps | Marketingland
    WhatsApp hits 700 million monthly active users — GigaOM
    Messaging app Kik passes 200M users | VentureBeat
    From Messaging Apps To Ecosystems : Line, WeChat, Viber & Others | LinkedIn
    Why Apps for Messaging Are Trending – NYTimes.com
    Every app is a communications app | Layer
    WeChat to overtake WhatsApp as top messaging app in India: GWI | Digital Market Asia
    WeChat Dominates APAC Mobile Messaging in Q3 2014
    Tencent Drafts Chinese Expats for U.S. Duel With WhatsApp – Bloomberg

  • 2015 predictions

    It’s become a bit of an annual tradition on this blog for me to put together some guesswork on what is likely to be coming down the pipe over the next 12 months so here are my 2015 predictions.

    Business

    Sony Corp. cleans house with the management teams of its US businesses. One of Sony’s start-up bets (the e-ink watch, smart locks etc) comes good. Sony will still be supported by its Japanese financial services business.

    For years IBM has charged Huawei a fortune for consulting, telling Huawei the IBM way. In 2015, I could see the student becoming the master as Huawei sells into IBM enterprise markets in the developing world and possibly Europe.

    Shareholder activists don’t take a run at Google. Google is moving from a growth stock to value as search advertising revenue growth is declining. However the structure of Google makes life very difficult for the activists to gain leverage. Any activist that does take a run at Google would need to go to court to help dismantle the two-tier structure that handicaps the shareholder voting structure. That doesn’t mean that there won’t be shareholder grandstanding and public letters to the board. Google’s privacy and antitrust regulatory woes will continue to fester outside the U.S.

    As Fred Wilson over at A VC put it, the sharing economy is actually the rental economy, the digital economy equivalent of bulk breakage: breaking a larger container down to sell smaller, more manageable pieces to consumers for a profit. It’s disruption usually stems from breaking regulations: labour laws, public transportation regulations, laws governing guest house and hotels rather than innovation. It is likely to prey on the have-nots and is likely to see increased resistance. For me it is indicative of a move in founder culture, from the counterculture influenced start-ups of Apple’s era to a yuppie Patrick Bateman-like culture today. Expect more societal push-back as geeks become the new investment bankers in terms of being societal punch bags.

    IoT / wearables

    There won’t be an over-arching XML type bridge for the IoT. Battery life will limit the fantastic visions that pundit have for wearables and the internet of things.

    I would be surprised if we didn’t see some devices trying to power themselves by scrounging energy from wider electromagnetic spectrum (wi-fi networks, cellular devices, radio, TV etc).

    Consumer electronics

    We are going to continue to see baby steps towards more immersive experiences, as VR glasses slowly make progress in the marketplace. OLEDs would be an ideal application for VR glasses, particularly if they want to hold off smartphones in a frame. Content is likely to role out in a similar way to IMAX – visually stunning documentaries about space and nature alongside computer games. Content and gaming will be slow due to it being difficult to make. Storytelling in VR won’t be a problem solved in my 2015 predictions.  It will be interesting to see what James Cameron does with VR. There will also be some baby steps towards haptic feedback (think a better Nintendo PowerGlove).

    Despite The Interview, Hollywood still won’t do cinema / digital simultaneous releases, or global simultaneous releases for any content that wouldn’t have been direct to TV/video in an earlier age.

    Wireless

    The YotaPhone2 won’t get the customer base it deserves as it struggles against the superior marketing muscle of Samsung in the premium Android segment of the market.

    The Cyanogen distribution of Android won’t go anywhere fast due to its geographic exclusivity agreements with the likes of OnePlus and MicroMax cramping the style of handset manufacturers with global ambitions. This offers an opportunity for Jolla’s SailfishOS. but I suspect that my 2015 predictions will mark a high spot in diversity of smartphone brands. Instead we’re likely to see a thinning out of brands over the coming of years, slowly but surely.

    Google revamps the resources and process to get more Chinese smartphone manufacturers going through its official channels for compatibility (CTS) and have a Google Mobile Services (GMS) license. At the moment there are a number of Android handsets going into developing markets without these, which means Google is losing out on incremental licensing revenue. More wireless content here.

    Online/social

    There is a change of emphasis in business, social is no longer well, social. Businesses start to pull ‘social’ media back into business functions. An increased emphasis on paid media over earned engagement / community management and marketing automation makes social look more like electronic direct marketing.

    Asian platforms WeChat, LINE and KakaoTalk have led the way in both consumer and brand adoption. They will continue with a relatively slow international rollout. Facebook Messenger doesn’t seem to fill the same user context as these applications, is this an opportunity that a SnapChat or new player can fill?

    Things could get very interesting if WeChat or LINE professionalise their international marketing and start rolling out some of their more advanced features internationally such as integrating payments and m-commerce. They can’t do it by going alone, they would need to be good partners and deals like that take time to negotiate.

    I suspect that international e-commerce will have breakout years. Yesasia.com, Rakuten and Aliexpress have been percolating for years. Combine this with the valuation put on Asian e-commerce outfits, it would be quite easy to see how cost-conscious consumers in economically challenged Europe and the developing world may appreciate a new Amazon. Secondly, Chinese purchases of foreign goods are likely to expand further due to a rapidly developing logistics network within China, increasing international acceptance of UnionPay and a rein-in on more ostentatious tastes due to Mr Xi’s anti-corruption drive. Consumers will be looking for quality less overt luxury and premium products. Foreign travel for shopping will start to be scrutinised by the government and foreign shopping through intermediaries will become professionalised by the Rakutens of this world.

    We’re likely to see European states take a similar stance to India and China and more widely blocking sites for security considerations and media IP enforcement. Expect the UK and Australia to lead the way in terms of site censorship.

    What do you think about my 2015 predictions?

    More information
    Who is behind the e-paper FES watch? | WSJ
    Sony Qrio smart lock crowd funding page
    What Just Happened? AVC

  • What does technology adoption really mean?

    I ended up giving a lot of thought about the concept of technology adoption and what it really means. I have been spending a bit of time with the family over the Christmas period as the Carroll family CTO. Reading some of the statistics out there about technology adoption got me thinking whilst I was doing my role as CTO.

    In my role as family CTO I had my work cut out for me. My first task on Christmas morning was to recover their Apple ID so that the iPad could be used effectively.
    Old 2.0

    Their mobile communications needs pose a far thornier problem for me and I have been given some thought to my parents and their battered feature phones.

    The problem that I have is that its getting increasingly difficult to get them the kind of phone that they want:

    • Focused on voice
    • Really simple-to-use SMS
    • Good haptic feedback (just like what real buttons do)
    • Something that can be easily locked
    • Something that can be obtained SIM-free
    • Something that is physically robust
    • Something that I can troubleshoot easily

    It is a tough call. I have been down this route before. I gave them my old Palm Treo 650 a number of years ago and it got them thinking about digital photography, but it failed as a phone. It’s failures were:

    • Being too complicated
    • Providing too many choices
    • Having too confusing a keyboard

    The software was also buggy as hell, but I could trouble shoot any problems they had from my memory of using it a few years before they got their hands on it. The Treo 650 eventually gave up the ghost as the family digital camera, to be replaced by the iPad. My friends who have managed to get their parents using Weixin/WeChat on a mobile phone are not particularly good case studies for what I need to do. There is an absolute unwillingness to have phones with a data package: it is hard for them to understand the vagaries of the mobile phone company tariffs; email is something that they can pick up at home. They never hit the wall on their data allowance from the ISP so it never occurs as a consideration to them.

    There is also something about the iPad which means it is accepted as something different to a complex smartphone device and more accepted despite the similar pictures-under-glass interface.

    Instead a market stall provided a Samsung feature phone with a late Series 40-esque interface which pushes the envelope in terms of my Dad’s comfort level using it. Meanwhile my Mum soldiers on with an old Nokia. My immediate gut reaction is to go to eBay and pick up something like the Nokia 225 or a Samsung Solid Immerse GT-B2710 for the both of them.

    I know other people who have faced similar conundrums and have gone with a Windows Phone (it fails my spec because I wouldn’t be able to troubleshoot it for them), but the tiles front page presents what could be a senior-friendly experience in their eyes.  The shy and retiring Tomi Ahonen got hold of some Nokia data looking at phone activations and was both astonished and angry. Roughly a third of Nokia Lumia phones which went out form the factories were never activated. His theory was that a combination of high handset failure rate, unsold inventory from the messy switch over to Windows Phone 8 and possible channel stuffing might be involved.

    I don’t know what might justify a 26 million handset short fall, but I could imagine an appreciable amount of them might be due to people using a smartphone as a feature phone. Not having a data plan, being perfectly happy for a phone to be a phone. Is a smartphone still a smartphone if its used as a feature phone?

    Extending this analogy further, a large amount of ‘smart TVs’ are now being sold and being touted as the new, new thing in terms of internet eyeballs. Web TV isn’t particularly new as an idea, Combining the web in a TV format has been going since at least the mid-1990s when Steve Perlman founded what would later become MSN TV.

    We know that a large amount of homes are buying TVs that are smart, but how do they use them? Are they just using them for the delivery of Apple TV like services; a cable box over IP or are they doing ‘lean forward’ activity one would expect of a smart TV like email, Facebook updates and the like?

    I suspect most smart TVs are video delivery mechanisms and that’s pretty much it, are they then really smart? All of this may sound like semantics, but they could feed into the decisions of advertisers, in terms of platforms and creative execution. They are also likely to feed back into product management in the the consumer electronics sector, where TV makers enjoy (if thats the right word) razor-thin margins.

    From an information security point-of-view, how would you explain to smart TV owners with ‘dumb TV’ usage patterns that their set may be at risk of being hacked and how they should spend money to protect themselves. A worst case scenario maybe a Sony Bravia (or other manufacturers for that matter) bot army of TVs may never be shut down because consumer apathy to the perceived security risk.

    More related posts here.

    More information
    Bizarre Stat of the Day: Microsoft (and Nokia) have only achieved 50M Lumia activations? Seriously? Out of 76M shipments? What happened to the other 26M? Seriously! Tossed into garbage by retail? | Communities Dominate Brands