Category: marketing | 營銷 | 마케팅 | マーケティング

According to the AMA – Marketing is the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large. This has contained a wide range of content as a section over the years including

  • Super Bowl advertising
  • Spanx
  • Content marketing
  • Fake product reviews on Amazon
  • Fear of finding out
  • Genesis the Korean luxury car brand
  • Guo chao – Chinese national pride
  • Harmony Korine’s creative work for 7-Eleven
  • Advertising legend Bill Bernbach
  • Japanese consumer insights
  • Chinese New Year adverts from China, Hong Kong, Malaysia and Singapore
  • Doughnutism
  • Consumer Electronics Show (CES)
  • Influencer promotions
  • A media diary
  • Luxe streetwear
  • Consumerology by marketing behaviour expert Phil Graves
  • Payola
  • Dettol’s back to work advertising campaign
  • Eat Your Greens edited by Wiemer Snijders
  • Dove #washtocare advertising campaign
  • The fallacy of generations such as gen-z
  • Cultural marketing with Stüssy
  • How Brands Grow Part 2 by Jenni Romaniuk and Byron Sharp
  • Facebook’s misleading ad metrics
  • The role of salience in advertising
  • SAS – What is truly Scandinavian? advertising campaign
  • Brand winter
  • Treasure hunt as defined by NPD is the process of consumers bargain hunting
  • Lovemarks
  • How Louis Vuitton has re-engineered its business to handle the modern luxury consumer’s needs and tastes
  • Korean TV shopping celebrity Choi Hyun woo
  • qCPM
  • Planning and communications
  • The Jeremy Renner store
  • Cashierless stores
  • BMW NEXTGen
  • Creativity in data event that I spoke at
  • Beauty marketing trends
  • Kraft Mothers Day marketing
  • RESIST – counter disinformation tool
  • Facebook pivots to WeChat’s business model
  • Smartphone launches
  • Christmas songs and other things that caught my eye this week

    Cheddar put together an interesting study into popular Christmas songs. I really like that Cheddar put their sources including The Wall Street Journal and other news sources. I’d love to see more people do this on YouTube videos. The start of popular Christmas songs took off with recording music and the move away from religious music to a more secular family festival celebrated in America.

    As the clock ticked down to Brexit finally happening, I watched the late Darcus Howe’s three part series White Tribe using the All4 service. Looking back two decades, you could see effects of the Thatcher administration which accelerated the decline of the British industrial heartland without thinking about what came next beyond shopping malls, loft apartments and garden festivals. The schism in society that fuelled Brexit was readily apparent. The void of what being English meant, was again apparent during the head-scratching paean to the NHS that was the London Olympics opening ceremony. What I thought was most remarkable is that White Tribe is very consistent with what I saw in John Harris’ series for the Guardian Anywhere but Westminster. All of it in retrospectYou can watch the full series of White Tribe here.

    In common with other organisations from design agencies to the Irish government’s department of foreign affairs; Japanese airline ANA celebrated Christmas with a content focus this year DO: Bring Japanese Christmas Home ‘Tis the season… – ANA. The content is unusual as it focuses on secular Japanese Christmas traditions including Christmas songs. More Japan related content here

  • Looking back at 2020

    Looking back at 2020 was based on desk research I undertook at the end of March through to the beginning of May this year for 90TEN; with a healthy dollop of hindsight added.

    Looking back at change in 2020

    The first thing that I tried to make sense of was all the noise from experts who claimed that everything was going to change. Clearly that wasn’t going to be the case. But what would elements would be most affected? I narrowed it down to a combination of three factors:

    • Demand side and supply side economic change
    • Accelerating trends
    • Behavioural change

    Where you have an intersection of all three, then you are more likely to have lasting change.

    Vectors of change

    Behavioural change on its own won’t work. When we had the Spanish flu, there was a similar level of masking and social separation. But what followed was the hedonism of the roaring 20s. But all three factors together would act as a push-and-pull on sustained behaviour change.

    Acceleration

    Thinking specifically about acceleration, we saw a number of things happen.

    • Changes in sectors and practices that would have taken years have taken months. Such as the adoption of remote working practices
    • Things that were on the edge suddenly became mainstream, like mask wearing that was previously only popular in east asian countries like Korea, Taiwan, Hong Kong and Japan
    Accelerating trends

    The rise of e-commerce and food delivery was a classic edge case to mainstream move.

    Behaviour change

    Looking back 2020, one of the topics is the speed of change in circumstances and the relative lack of change in human behaviour. One academic claimed that it revealed what really mattered to a population. Although this misses out that the competency of a government as a key determining factor.

    Canvas8 presented a model of human behaviour during an epidemic, which I shared in looking back at 2020. This shaped a key part of my thinking around human behaviour.

    Human pandemic response

    Like the grief process, the pandemic human behaviour model starts with denial.

    Denial

    And then anxiety…

    Anxiety

    Adjustment is how people have adapted to the circumstances. Society as a whole is still under strain.

    Adjustment

    Life is reconsidered moving forward, a classic example of this would be the Wuhan EDM pool party held in the autumn.

    Reevaluation

    The new normal where COVID-19 is now under control and will have shaped future consumer behaviour.

    New normal

    Canvas8 also mapped out likely consumer behaviour against the stages.

    Consumer behaviour vs. stages

    Consumers had a clear view of what they wanted from brands. Brands often struggled to match the expectations of consumers. Dettol’s UK marketing efforts being an exemplary example of how to get it wrong. Looking back at 2020, we had the opportunity to do fantastic marketing work utilising digital and TV platforms, but very little of that opportunity was utilised.

    A couple of organisations deserve for their efforts to be highlighted. My former colleagues at LONDON Advertising used their own marketing during the middle of the crisis to demonstrate the power of marketing. Secondly, the IPA ran a sustained campaign in the FT promoting the power of advertising to the c-suite.

    Brand behaviour change
    Economics

    The economic factors that will be a driver in societal change, made up the third factor alongside behavioural aspects and acceleration of existing trends.

    Initial negative economic forecasts

    The initial economic forecasts were very negative which drove a ‘correction’ in the stock markets.

    Economic forecasts

    Past trends indicate that these kind of crises cause an economic decline that countries bounce back from. However a lot of the change happening is non-COVID related or only tangentially related like China’s escalating trade sanctions on Australia.

    Post COVID-19 business impact

    Post COVID-19 economic impact is like dropping industry sectors in a time machine. The kind of change that would normally have taken years to run its course has happened in months. What is more worrying is the amount of unsustainable debt that has been taken on board by businesses across sectors. Over time this will benefit larger established businesses over smaller, or newer ones.

    The young

    I put in an extra section into looking back at 2020 about the young because the insights challenge many of marketers holy cows in terms of views on younger members of society.

    Telemedicine

    Telemedicine attitudes and usage shows that the heuristic of young people being technology adopters doesn’t hold up. Which is usually presumed in sentiment around digital natives.

    The resisters

    The resisters shatters a stereotype of young people being progressive, purpose driven people. And they are media literate and media savvy by nature. Yet they are exhibiting behaviours that would be more in tune with older people with reactionary views.

    References and sources
    References

    I put in the links to the sources that I mention in the presentation. However I formed my views by looking at much more material. Just over a gigabyte of data sources that relate to COVID-19 which I went through is on Google Drive. Everything from consumer behaviour to economic data is available here. The looking back at 2020 presentation is available for download here. (More on issues related consumer behaviour here.)

  • 2020 media diary

    I was inspired to write a 2020 media diary after re-reading a post that I had contributed to Stephen Waddington’s blog back in 2015 that looked at my online and offline media consumption. Prior to COVID; it wouldn’t have changed that much from the 2015 variant. In fact in 2020, a lot is still the same through COVID. A number of the changes had happened had been driven prior to COVID.

    But lets start off the 2020 media diary with the COVID effects.

    Zoom fatigue

    When I started off working in agency life. Being able to work from home wasn’t possible for a couple of reasons. I didn’t have my own space that I could work at. Even if I could, I would need to find a block of work where I would need to write and concentrate rather than bounce ideas of colleagues.

    Carver M-500t power amplifier at the top

    I idealised working from home as a bit like the early bits of Ferris Bueller’s Day Off. Working in my pyjamas, with a kick ass hi-fi. The future is more banal. I own a nice Sony pre and power amp combo rather than a Carver Audio system based around the M-500t power amplifier.

    But what its actually meant was an extension of the working day and a blurring of the line between work and personal time. I empathised with those people I saw using the edge of the bed as an office chair and their dressing table as a desk on Zoom calls.

    Zoom fatigue set in. Zoom was tiring for a few reasons. Calls were often stacked up one after the other. Secondly you couldn’t carve out blocks of time for it like email. Instead its a constant low level presence; rather like Stack or WhatsApp groups. When you did a group video call, there is a lot happening on screen and its much more of a cognitive load than your average meeting. Finally there is the extension of the working day.

    And no, I haven’t managed to work in my dressing gown.

    Return of the desktop

    If I had written my 2020 media diary before March, I would have referenced discussions around ‘post-PC age’; even if it wasn’t mirrored in my own behaviour. I primarily used my Mac for content creation because I spent a lot of my time outside the home. Not being so mobile has meant that my iPhone has been used less and my Mac has been used much more.

    Continuity provided integration across my iPhone, iPad and Mac. All my messenger apps have a desktop client, which I can toggle between on the Mac. A lot of the apps in my personal use made no sense as I have been by my home entertainment set up all the time. Ocado stopped supporting their mobile app as they become overwhelmed with orders; which meant that my shopping was completed on my Mac. My iPhone was then only really useful as a phone.

    Messenger for keeping in touch and on track

    I have been using messenger clients for almost as long as I have been online. I used to have them all together in an app called Adium X on the Mac. Unfortunately that isn’t possible any longer. Instead I am using a hodge podge of clients

    WeChat, LINE, Signal, Skype, Apple Messages, Slack, Zoom, Teams, WhatsApp and KakaoTalk. Over the past 12 months Signal has become very popular and I am using WeChat with contacts inside and outside China much less. Signal took off because of concerns about privacy amongst my network at home and abroad.

    Secondly, I have been using my Mac as my primary messaging device which was definitely an effect that COVID had on my 2020 media diary.

    From always on to keeping it off

    When I started to use internet based services, you made an active decision to get online. You dialled up or logged on. For the best part of the past few decades we moved towards an always-on world. People often complained about the amount of email received at work; the way the email client was a constant draw, when they could be getting things done instead. First my Mac at home was constantly connected to the internet and mobile phones allowed us to be called directly on the go. Then we had mobile email and a nascent web experience. From there it was apps. My 2020 media diary has seen this accelerate even further. Immediacy has been accelerated even further and has been making people burn out and feel sick.

    Turning off and keeping the internet off has now become an active decision. All be it, one that has become much harder to make.

    Flickr is an archive

    Flickr is still my visual archive and an essential part of my 2020 media diary; but since I have been out and about much less. Its less of a source of anxiety for me since Smugmug purchased it from Yahoo!

    Facebook is private groups

    I continue to use Facebook in a similar way to developer friends using Stack Overflow or other forums for professional social discourse on a couple of private groups. I go directly into the groups, I don’t bother looking at the home page news feed.

    Twitter: paring back

    Back in 2019, I started to cut back what I posted on Twitter and how long I wanted it to be on there. Generally posts won’t last more than a week on my profile.

    My Instagram has been paired back and just shares a record from my collection now and again. Just enough activity for people to know that I am still alive, but that’s it.

    Media content

    2020 saw me bulk up my vinyl collection. I bought digital music and vinyl records on Bandcamp. I also bought CDs and vinyl from the Discogs marketplace.

    The major change has been the way I listen to my music. When I was out and about I use a late model iPod Classic upgraded with 256GB flash memory storage. My listening has now moved to my Mac. I invested in a high quality pair of headphones (Beyerdynamic x Massdrop.com DT177X Go for home listening, they are 32 ohms which makes them very easy to drive). I don’t have to worry about driving them with a big amplifier. I also don’t need noise cancelling to deal with the the clutter of my office surroundings. My Bose headphones are charged but unused for the past eight months.

    I have been using my Mac’s native Podcasts app and have pretty much given up watching news from the major UK news channels. The whole Brexit debacle and a failure to hold politicians of all parties accountable meant that I instead listen to content from the likes of RTÉ, CNBC, NPR, NHK and KBS instead. I get this content via their podcasts.

    I still have an Apple TV box that I use for Bloomberg TV, Yahoo! Finance (which is surprisingly good), Netflix, Amazon Prime Video and iTunes store content.

    News is print, the web and RSS.

    Given everything that has been going on, I decided to invest in a print and digital Financial Times subscription. Why print? I like to scan my news quickly on the newspaper with my morning coffee. I can then dive into stories that catch my eye in more depth online. Placement on print provides a layer of context that digital doesn’t really have.

    My RSS reader of choice is still Newsblur.com. That is now supplemented through email updates from Sinocism, the China Research Group and a whole pile of marketing and advertising newsletters.

    I still read magazines. I am currently subscribed to Monocle and the US edition of Wired magazine. I have print and digital access to both.

    Search promiscuity

    I still bookmark with pinboard.in and now have almost 55,000 bookmarks at the time of writing. This represents a ‘trusted universe’ of web pages that I often search in first before going to DuckDuckGo and then Google. I use DuckDuckGo as my first option of search engine. It isn’t because it the best, but for many searches its good enough. Going there first means that I am giving Google less of my data, which has incremental benefits from a privacy point of view. I would like to see DuckDuckGo improve the quality of its organic search results, but that is likely to be a slow process since it is based on Bing search technology.

    Brands that cut through

    I first wrote the headline brands that cut through in my 2015 post. And I started to question as I wrote my 2020 media diary, what does cut through mean in a COVID world? I don’t need the kind of purpose advertising that Dettol came up with in the UK.

    For many of the brands that I like, the product is the marketing – the online marketing efforts of these brands are coincidental.

    COVID tested service brands. Ocado came close to losing me as a customer.

    Hermes reinforced my impression of their service being dreadful.

    The Royal Mail and Parcelforce delivery people continued to shine. Though I have qualms about Amazon’s business practices, they did what I wanted them to. Prior to lockdown I had upgraded my parents to a newer model Apple iPad and have Facetimed them every day. Each day the quality has been consistently good.

    If one brand stood out in terms of its marketing, it was Carhartt US stood out for me this year in the way that it tried to be useful in a low key way to the essential workers and first responders in its customer base.

    Authority in crisis

    Five years ago, if you had told me that I wouldn’t be listening to the BBC any longer and that the prime minister would be so bad at handling a crisis. I wouldn’t have believed you. It sounds like some fantastical dystopian vision. Some institutions have managed to burn through a lot of latent goodwill, moral and intellectual authority. But it’s not just the UK. The Hong Kong government has issues that go beyond the 2019 protests; with a diffusion of power and responsibility. In the US, the Trump administration was surreal. The one bright light being Mike Pompeo, who was at least consistent with regards China.

    Examples of the kind of good leadership that we should expect, stood out for their abnormality; when in reality it should be the other way around. Democracy should give us great leaders in moments of crisis, shouldn’t it?

    Veering towards the jackpot

    In William Gibson’s last two books The Peripheral and Agency, there is the concept of a slow and steady apocalypse known as the jackpot. It isn’t one thing that does the human race in like a meteor, a rogue AI or a nuclear holocaust. Instead its a slow drumbeat of events over decades: changes in weather, mass pandemics, flood, drought and populism.

    I’ve previously enjoyed William Gibson’s visions of the near and far future. It taught me a lot about technology and where the rubber hit the road between tech and people. 2020 has felt like we’ve veered towards the jackpot. Now having lived in Hong Kong post-SARS, I realise that feeling is overly dramatic. We have historically lucked out in the west. COVID-19 posed a unique challenge, because you spread the virus before you exhibit symptoms, which is remarkably different to SARS and other conditions. I hope I am here in five years time to review this 2020 media diary and write a more upbeat 2025 media diary.

  • Creatives outputs + more things

    Different times | Campaign magazineIt’s tempting to look at the best of today’s creatives and compare them with the greats: David Abbott, John Webster, Helmut Krone, George Lois, Ed McCabe, Mary Wells, Bill Bernbach, Paul Arden, Sir John Hegarty. And to think there’s no-one around who could hold a candle to any of them. But is it a fair comparison? They were working with account men like Frank Lowe, Tim Bell and Nigel Bogle, they were working with media guys like Mike Yershon, directors like Ridley Scott, Alan Parker, Hugh Hudson, and planning hadn’t even been invented then. Of course it was easier to do great work, everyone wanted great work. There weren’t hundreds of TV channels and big data and micro-targeting, and ad tech, and dozens of different platforms, and five campaigns shown at creative pitches. What was wanted was quality not quantity, one fantastic ad not a dozen space-fillers. It was, in fact, much easier in those days to do great work. Sure the competition was tougher, but everyone was agreed on what they wanted, ads that made the public sit up and take notice. I know the people working today may not have stood up against the greats. But I’m not sure that if any of the greats had been working today, they would have been able to produce great work either. – Dave Trott on the futility of comparisons that relate to now, versus then and changing ad environment for creatives (and everyone else for that matter). The contrast in creatives and their output is very striking. One cannot ignore the nature of the medium in the creative process. The move to social seems to have kneecapped creatives and creativity. By comparison earlier media revolutions like television enhanced creativity. Creatives were constantly learning new ways of creativity within the medium. The copywriters seems to have reduced their standing in creatives even more than visual designers. How can platforms provide creatives with a similar range that legacy media did? What can creatives do to recover their own mojo as a profession? More marketing related content here.

    Pop Mart/Asian IPOs: go figure | Financial TimesPop Mart, which sells $8 boxes of figurines, has taken advantage of its newfound popularity to join the listing boom in Hong Kong. Shares nearly doubled in value on the first day of trading on Friday. As with other recent Asian listings, a redirection of money previously set aside for the postponed Ant Group listing appears to have fuelled the frenzy. Demand has also been boosted by the approaching holiday shopping season.

    Coca-Cola Launches Global Creative and Media Agency ReviewsCoca-Cola is launching a full global review of its media buying and planning services. The creative portion of the review encompasses creative, experiential marketing, production management and shopper marketing. “We are on a journey to fundamentally transform and dramatically improve the effectiveness and efficiency of our marketing investments,” a Coca-Cola spokesperson told Adweek. “By improving our processes, eliminating duplication and optimizing spend, we will generate significant savings to fuel reinvestment in our brands. “Media and creative agency services require significant investment from our brands. They are also a crucial component of our ongoing digital transformation journey to drive our business. With that in mind, we have decided to undergo a complete redesign of our media and creative agency models in an effort to align the strategic, operational, and commercial needs of our new, networked organization,” the spokesperson added. “This will necessitate a full review of our media and creative planning and buying practices, as well as our media and creative agency appointments and commercial relationships around the world. We expect this process will be completed by the end of 2021.”

    Pompeo shames MIT, calls Chinese authorities ‘jackbooted thugs’ in remarks about academic freedom | South China Morning Post“A Fulbright student coming in from some country ought not be returned to their home country and to suffer from the jackbooted thugs that now want to take the information that they got, send them back into the United States only to have them just take a little bit more information that they’re going to hand off to the Chinese [Ministry of State Security] … or the People’s Liberation Army”, he said. “MIT wasn’t interested in having me to their campus to give this exact set of remarks,” Pompeo said in his opening address. The school’s president, L. Rafael Reif, he added, “implied that my arguments might insult their ethnic Chinese students and professors”. – interesting, if true, that US universities are no platforming politicians to avoid offending Beijing

    The Hottest Campaign Ads on Twitter Didn’t Really Work: StudyThe PAC, Priorities USA, spent a good chunk of the cycle testing the effectiveness of ads, some 500 in all. And, along the way, they decided to conduct an experiment that could have potentially saved them tons of money. They took five ads produced by a fellow occupant in the Super PAC domain—the Lincoln Project—and attempted to measure their persuasiveness among persuadable swing state voters; i.e. the ability of an ad to move Trump voters towards Joe Biden. A control group saw no ad at all. Five different treatment groups, each made up of 683 respondents, saw one of the five ads. Afterwards they were asked the same post-treatment questions measuring the likelihood that they would vote and who they would vote for. The idea wasn’t to be petty or adversarial towards the Lincoln Project, which drew both fans and detractors for the scorched-earth spots it ran imploring fellow Republicans to abandon Trump. It was, instead, to see if Twitter virality could be used as a substitute for actual ad testing, which took funds and time. If it turned out that what the Lincoln Project was doing was proving persuasive, the thinking went, then Priorities USA could use Twitter as a quasi-barometer for seeing how strong their own ads were. But that didn’t turn out to be the case. According to Nick Ahamed, Priorities’ analytics director, the correlation of Twitter metrics—likes and retweets—and persuasion was -0.3, “meaning that the better the ad did on Twitter, the less it persuaded battleground state voters.” The most viral of the Lincoln Project’s ads—a spot called Bounty, which was RTed 116,000 times and liked more than 210,000 times—turned out to be the least persuasive of those Priorities tested. – I think that there a lot of lessons for creatives and strategists in this piece of research in terms of eliciting behaviour change, beyond politics

    China shadows the rise of Hong Kong’s next tycoons – Nikkei Asia – Avoid politics, build trust: One dynasty heir speaks on a generation’s dilemma

    How The 1985 Downturn Set The Silicon Wafer Industry On A Path To Consolidation That Continues Today – Semiconductor Digest – a great read

    A transatlantic effort to take on Big Tech | Financial TimesCompanies are counting on the incoming Biden administration, which will include a number of tech-friendly officials from Barack Obama’s time in the White House, to help them stand up to Europe. It shouldn’t. One of the huge risks for the new administration is that it will be seen as too cosy with concentrated corporate power. Witness the cries already coming from the left about some of Mr Biden’s appointees who have backgrounds in private equity. Individual appointees should be judged on their own merits. If we didn’t let anyone from either the finance or the technology industries into the new administration, we would be the poorer for it. Take Gary Gensler, a former Goldman Sachs executive, who is now Mr Biden’s chief markets adviser. He cleaned up derivatives trading while at the Commodity Futures Trading Commission during the Obama years – grab the popcorn

    About Google’s approach to research publication – Google DocsA cross functional team then reviewed the paper as part of our regular process and the authors were informed that it didn’t meet our bar for publication and were given feedback about why. It ignored too much relevant research — for example, it talked about the environmental impact of large models, but disregarded subsequent research showing much greater efficiencies. Similarly, it raised concerns about bias in language models, but didn’t take into account recent research to mitigate these issues. We acknowledge that the authors were extremely disappointed with the decision that Megan and I ultimately made, especially as they’d already submitted the paper. Timnit responded with an email requiring that a number of conditions be met in order for her to continue working at Google, including revealing the identities of every person who Megan and I had spoken to and consulted as part of the review of the paper and the exact feedback. Timnit wrote that if we didn’t meet these demands, she would leave Google and work on an end date

    Pioneer DJ reports 82 per cent rise in the sale of entry-level DJ controllers during lockdown – Tech – Mixmag 

    Hong Kong’s Civil Servants Under Siege – The DiplomatI think the oath taking is a big deal. If you don’t sign it, they will immediately assume you will be against the government one day. Most of us don’t agree with this practice. Those who are almost retired and are older think it’s quite normal. They stress that Hong Kong is a part of China, and civil servants have the responsibility to uphold the policies issued by the government and support it no matter what we think. But most of the newer recruits, what we care about is that freedom of speech is protected. The Basic Law guarantees our freedom of speech. No matter what career we have, we should enjoy this right.

    RTOS port to RISC-V core for high reliability designs | EE News Europe – opportunities that previously would have gone to ARM

    Wikipedia Matters by Hinnosaar, Hinnosaar, Kummer and Slivko – we conduct a randomized field experiment to test whether additional content on Wikipedia pages about cities affects tourists’ choices of overnight visits. Our treatment of adding information to Wikipedia in- creases overnight stays in treated cities compared to non-treated cities. The impact is largely driven by improvements to shorter and relatively incomplete pages on Wikipedia (PDF)

  • Luxe streetwear

    I started thinking about the latest developments in luxe streetwear after leafing through the FT to see the following advert marking the proposed purchase of Stone Island by Moncler. (Stone Island had already sold its parent brand CP Company and intellectual property back in 2015 to Hong Kong manufacturer Tristate Holdings Limited).

    Moncler buys Stone Island
    R+R SpA – published in the Financial Times – a luxe streetwear merger

    It follows hot on the heels of Supreme being purchased by VF Corporation.

    Luxury disruption

    From the luxury market point of view their customer base over the past 30 years has done three things:

    • The customers have become younger. Luxury shopping is no longer dominated by dowager heiresses in Europe and the New World. Now the man purchasers of luxury are much younger and are second generation money. They’ve had money in their families for somewhere between 20 and 50 years. They are the scions of political leaders or business leaders. Money has allowed them access to the world’s best education institutions. They might have had etiquette classes, but they’re no more than two generations away from having known deprivation.
    • The customers are in a different place. Globalisation massively changed their customer base. First it was the Japanese middle classes who picked up a taste for luxury brands whilst travelling abroad. As the Asian tigers took off, you started to see luxury purchases being made in Singapore, Hong Kong, Korea and China. When the Soviet Union fell luxury consumption also sprang up in the East as some people had money to burn. Much of the luxury retail in traditional shopping areas like London and Paris are derived from tourists rather than local purchasers. A change in the luxury tax regime in China has seen more domestic luxury consumption. China is now looking to build Hainan into a domestic luxury shopping and holiday resort.
    • Luxury serves a different purpose. Luxury has traditionally reflected status. Goods of a superior nature that the ‘wrong sort’ of people would never be able to afford. Luxury then became a symbol that you’d made it. In Asian markets, particularly China, luxury became a tool. People gifted luxury products to make relationships work better. It also signified that you are the kind of successful business person that partners could trust. You started to see factory managers with Gucci man bags and premium golfwear to signal their success. Then when the scions of these business people and figures in authority were adults, luxury has become about premium self expression. It has been mixed up with streetwear in a manner reminiscent of the Buffalo Collective.

    So from the perspective of the luxury industry, they are feeling a massive amount of disruption going on. And that’s even before you get into digital transformation.

    It is this transformation of customer segments, geographies and use cases which is forcing the luxury industry to ‘go casual’ fit in a luxe streetwear space.

    Streetwear evolution

    The perspective from the streetwear side of the table is more exemplified by my favourite Thai English phrase: same-same, but different. Their market hasn’t been disrupted in the same way as luxury. It has got a lot bigger.

    Rise of Streetwear
    Growth in streetwear

    The internet has meant that streetwear culture has become global and trends catch on much faster. It has become more popular around the world and there are thriving secondary markets like StockX and GOAT.

    Streetwear has pushed into luxury pricing models led by Japanese brands; who brought a higher attention to detail to the market. It has continued the trend of innovation that companies like Stone Island started. This is best exemplified now by the likes of German label ACRONYM.

    From a design perspective right back to the origins of what we know as streetwear by the likes Shawn Stüssy or Harlem’s Dapper Dan co-opted luxury product language. In Dapper Dan’s case using fake fabrics and labels to make clothing. His customer base of African Americans from poor neighbourhoods whether early hip hop stars or criminals didn’t see the items that they wanted in boutiques. And even if they did, many of them didn’t feel welcome in the uptown boutiques.

    From Stüssy’s point of view it was the pop art ethos and DIY fanzine culture that infused his work. The reversed double S in a circle is an obvious reference to Chanel’s design language.

    Over the space of a decade Supreme went from being sued for aping Louis Vuitton’s design language to collaborating with them. Dapper Dan has recently been collaborating with Gucci.

    Does luxe streetwear lack ambition?

    Highsnobriety asked the question five years ago and concluded that no streetwear company had shown the serious ambition to become an umbrella brand the size of LVMH or Kering. Skiwear, skate wear and snow sports equipment are sectors that are a tenth of the size of streetwear. Yet they have seen consolidation into larger holding groups. These groups provided the financial cushion for these companies through the 2008 financial crisis.

    The closest that luxe streetwear has got to the holding group is likely to be New Guards Group. New Guards Group describes itself as a contemporary luxury fashion holding group. It owns Off-White, Opening Ceremony and Palm Angels. This in turn was bought out by luxury e-tailer Farfetch. Farfetch in turn has Richemont and Alibaba as minority shareholders.

    Surfwear is also described as having a generational strain. Dads keep wearing the gear. Kids no longer want to wear it. Given the commonality with the streetwear lifestyle. You could see similar things happening at even the largest of streetwear brands eventually. Some of the people wearing Supreme in the mid 1990s are still wearing it. The original international Stüssy Tribe are still going strong, repping streetwear in their 50s and 60s.

    Luxe streetwear brand A Bathing Ape has definitely seen better days, by the time Nigo sold the business to Hong Kong I.T. Group. The transitory nature of streetwear brands is littered with names that were formerly prominent like XLarge (that came back) or 90s icon Massimo.

    Stone Island and luxe streetwear

    Moncler get a technically proficient firm in Stone Island. It was built on a foundation of experimenting with materials. It is the only company able to garment dye polyester fabric for lightweight applications like summer jackets.

    The brand is widely respected and has collaborated with other innovators like Nike. It has been worn by Drake regularly that opened the brand up to hip hop fans. This has helped the brand widen its association beyond football hooligans and scally culture.

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