Category: marketing | 營銷 | 마케팅 | マーケティング

According to the AMA – Marketing is the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large. This has contained a wide range of content as a section over the years including

  • Super Bowl advertising
  • Spanx
  • Content marketing
  • Fake product reviews on Amazon
  • Fear of finding out
  • Genesis the Korean luxury car brand
  • Guo chao – Chinese national pride
  • Harmony Korine’s creative work for 7-Eleven
  • Advertising legend Bill Bernbach
  • Japanese consumer insights
  • Chinese New Year adverts from China, Hong Kong, Malaysia and Singapore
  • Doughnutism
  • Consumer Electronics Show (CES)
  • Influencer promotions
  • A media diary
  • Luxe streetwear
  • Consumerology by marketing behaviour expert Phil Graves
  • Payola
  • Dettol’s back to work advertising campaign
  • Eat Your Greens edited by Wiemer Snijders
  • Dove #washtocare advertising campaign
  • The fallacy of generations such as gen-z
  • Cultural marketing with Stüssy
  • How Brands Grow Part 2 by Jenni Romaniuk and Byron Sharp
  • Facebook’s misleading ad metrics
  • The role of salience in advertising
  • SAS – What is truly Scandinavian? advertising campaign
  • Brand winter
  • Treasure hunt as defined by NPD is the process of consumers bargain hunting
  • Lovemarks
  • How Louis Vuitton has re-engineered its business to handle the modern luxury consumer’s needs and tastes
  • Korean TV shopping celebrity Choi Hyun woo
  • qCPM
  • Planning and communications
  • The Jeremy Renner store
  • Cashierless stores
  • BMW NEXTGen
  • Creativity in data event that I spoke at
  • Beauty marketing trends
  • Kraft Mothers Day marketing
  • RESIST – counter disinformation tool
  • Facebook pivots to WeChat’s business model
  • Smartphone launches
  • Glade e-tailing + more stuff

    Glade fills packaging pillows with its scent in creative product sampling campaign with Walmart | Contagious – Glade fills packing pillows in Walmart e-commerce orders to provide scent samples and drives a double digit uptake in online sales (which is huge in CPG). It also provides Walmart with a uniquely pleasant e-commerce experience. More retail related content here.

    Canadian charity SickKids put together this amazing ad. The production is beautiful. The ad plays with idea of super powers. It focuses on the self esteem and resilience of the children.

    Guinness and Japanese women’s rugby. Not a combination that I would have normally thought of. But this ia lovely advert that pays tribute to Japan’s first women’s rugby team. Again its another ad that focuses on resilience and dignity. Guinness has had a long history with promotion round rugby as sport.

    https://www.youtube.com/watch?v=CE_mVvJyWQY
    AMV BBDO & Grey London

    Luxury brands have done a good job of tapping into modern culture from streetwear to gaming and everything in between. Frieze and Gucci partner on a mini-documentary looking at the history and origins of techno. Part of Kim Jones’ success at Dior has been his ability to draw on culture like this. This is the reason why he draws from 90s street wear and even got Shawn Stüssy to collaborate with Dior.

    This history of techno is an attempt by Gucci to do a similar meld with culture. It pulls on Detroit’s manufacturing history, pre-dominantly based around the US automotive industry. Detroit always had a distinct culture. Black people in Detroit were known to spend more money on their outfits in the 1960s and 70s. It was a birthplace for the Motown sound.

    A six year old Korean YouTuber buys a house. Korean public reactions are interesting. The Korean influence sector is large. What is particularly interesting is how profitable mainstream content is. The UK influencer scene is much more skewed towards beauty, fashion and hospitality.

    Child influencers will hopefully have a happier ending than many child actors.

  • Carry nothing + more things

    Men Know It’s Better to Carry Nothing – The Cut – Mediumwomen clean up because fashion allows it. She pointed to the size of women’s bags, which allow us — like sherpas or packhorses — to lug around the tool kits of servitude. A woman is expected to be prepared for every eventuality, and culture has formalized that expectation. Online, lists of necessities proliferate: 12, 14, 17, 19, 30 things a woman should keep in her purse. Almost all include tissues, breath mints, hand sanitizer, and tampons — but also “a condom, because this is her responsibility, too.” (A woman’s responsibility for everyone else’s spills extends to the most primal level.) – I don’t think that this ‘carry nothing’ mentality of men is true any more. One only has to look at the backpacks carried around. Or the whole EDC culture of over-engineered products to optimise the carry experience, making a lie of carry nothing as a concept. For a lot of men, the car is the handbag, but that’s a whole other discussion around the idea of carry nothing. More consumer behaviour related content here

    Gender ad bans set ‘concerning’ precedent, say advertisers | FT – the publishing ban only applies to direct marketing: members of the public, media outlets and sites like YouTube can continue to share banned materials.

    Amazon offered vendors ‘Amazon’s Choice’ labels in return for ad spending and lower prices – Digiday – shit meet fan….

    REON POCKET | First Flight – personal cooling device using Peltier effect to cool behind the neck

    Silicon Valley’s China Paradox | East West Centerthe period from 2014 to 2017 as a time of “segmentation and synergy,” two words that on their face are opposites of each other. Their juxtaposition forms the core of what Sheehan labels “Silicon Valley’s China paradox.” While at a corporate level US and Chinese companies were entirely separate, the flow of money, people, and ideas reached an all-time high during this period. “This is when you saw a lot of investors from China showing up in Silicon Valley, some prominent US researchers and engineers joining Chinese companies in positions of leadership, and ideas flowing in two directions,” said Sheehan. He noted that the concept of shared bicycles, now popular in US cities, started in China, and both Chinese and US companies have been active in the development of autonomous vehicles. Even while the relationship between the two national governments was in many ways going sour, “the relationship at the grassroots level, the technology relationship, was still very free-flowing,” he noted. Sheehan suggested that the relationship has now entered a new and uncharted phase, which he termed the new “technology cold war,” with the US government asserting national policies in what was previously considered a private arena. This new phase has three dimensions, he said. The first is an effort to disentangle the interconnected technology com- munities that bind the two countries together. In 2018, the US Congress passed the Foreign Investment Risk Review and Modernization Act (FIRRMA). This new legislation increases US government oversight and supervision of Chinese investment in Silicon Valley, Sheehan pointed out. The US State Department also began restricting visas for Chinese graduate students working in sensitive fields of science and technology. The second dimension is height- ened competition between US and Chinese companies in other countries. In general, “American companies know they can’t win in China, and Chinese companies know they can’t make a dent in the US market,” according to Sheehan. So US and Chinese companies are competing in markets such as India, Brazil, and Southeast Asia. (PDF)

    Why Consumers Aren’t Buying Electric Cars | naked capitalism – no great surprise

    US smart speaker update – (PDF)

    Fake news and cyberwarfare from China in Hong Kong protests | Slate – really good analysis of some of the online events happening in Hong Kong

    The big scoop: what a day with an ice-cream man taught me about modern Britain | Food | The Guardian“Since Brexit, people have less money, and less confidence in spending money. They haven’t got the money in their pockets they had a few years ago.”

    Apple and Samsung phone sales are down, and $1,000+ prices are one reason why – BGR – less convinced by this explanation – BlackBerry could have fitted into this format as well in its decline

    In-house marketing ‘costing firms lost productivity and creativity’ | Netimperative – but is the pay-off worth it should be the question

    US and China investors battle over Indian digital payments boom | Financial Times – so I think that Payments in India will turn out to be a White Elephant but the FT thinks that its a growth market

    Revealed: Johnson ally’s firm secretly ran Facebook propaganda network | Lynton Crosby | The Guardian – a lot positive advocacy campaigns can learn from this

    Are Companies About to Have a Gen X Retention Problem? HBR – or why are gen-y self entitled snowflakes part 43

    Taiwan primaries highlight fears over China’s political influence | Financial Times – Want Want China Times and Cti TV deny they take instructions from China’s Taiwan Affairs Office like good little United Front puppets. Who would you trust them or the FT?

    TikTok creator ByteDance to enter smartphone market, following deal with Smartisan | SCMP – not convinced by this move

    Boris Johnson to unveil biggest ad campaign since Second World War to prepare for ‘no deal’  – 100 million that realistically would need to be spent in 9 or so weeks. That’s a lot of gaslighting….

    Filling hospitals with art reduces patient stress, anxiety and pain – imagine seeing those tiles whilst well medicated

    Websites are (probably) making less money because of GDPR – MIT Technology Review – the caveats read so wide its hard to conclude anything from this really

  • Illegal spy camera + more things

    Illegal spy cameras are still easy to find in Shenzhen’s gadget paradise | Abacus – this will make you very paranoid. The size of the devices now mean that you can have illegal spy cameras everywhere. Smartphone adoption has driven the quality of small cameras up and their size down.

    Jollibee acquires US-based Coffee Bean & Tea Leaf | Marketing | Campaign Asia – this is huge. Coffee Bean and Tea Leaf is a credible Starbucks competitor with a substantial footprint and great tasting coffee. It has a substantial presence in the US and Asia, with a particularly big footprint in Korea. Korea is one of the major coffee consuming nations in Asia.

    Inside Amazon’s pitch for new audio ads in music on Alexa devices | AdAge – Amazon sells 15 and 30 second radio type adverts. It looks like a modern version of Rediffusion style radio that piped content directly into consumer homes in the post war period. Cable radio used to be a thing in the United Kingdom Barbados, Malaysia, Malta, Singapore and Hong Kong….

    Forever 21 Sent Some Customers Atkins Diet Bars And People Are Very Angry | Buzzfeed News – I wonder what persuaded Atkins to come to Forever 21 with this tie-up. Is there something in their customer base demographic profile that isn’t obvious to me? I could see why at first glance Forever 21 could have seen the product drop as a ‘delight’ for customers. But in retrospect the sensitivity is understandable. It is also interesting how Forever 21 took the brunt of consumer displeasure on what was a co-promotion with Atkins.

    Extinction Rebellion breaks into fashion in Stella McCartney sustainability campaign | The Drum – Extinction Rebellion gets co-opted by fashion brands. The FT have an interesting interview with Greta Thunberg about how XR and he wider climate change protest movement spiralled out of control

  • Celine + more things

    Work & Co.’s clean looking website for Celine. Its a beautiful piece of luxury orientated user experience for Celine. It was founded in 1945 by Céline Vipiana. Celine was originally a made-to-measure children’s shoe business. In 1960, the brand decided to pivot, focusing its business on a ready-to-wear fashion brand for women with a sportswear approach. The brand offered a range of leather goods such as bags, loafers, gloves and clothes. By the 1970s Celine had boutiques in Switzerland, Monte Carlo, the US, Canada and Hong Kong. They were bought by Bernard Arnault in 1987 or 1988 around about the time that he took over at LVMH to build it into the world’s largest luxury conglomerate. More luxury related content here.

    I have deliberately ignored a lot of the brands trying to cling on to the proverbial vapour trail of the Apollo space programme; but this video caught my eye because it showed the amazing engineering chops of Sony. Just look at the detail-orientated design. You can understand why Sony was held in such high esteem as a brand when you watch this video.

    Dentsu (the agency network formerly known as the Dentsu Aegis Network) released its CMO survey (registration wall). From the almost 40 pages of content, one paragraph struck me as being the single most important take out:

    CMOs are often simply not incentivised to deliver long-term change. In terms of performance metrics, they’re primarily accountable for growing the customer base (see Figure 3), while medium/ long-term brand health and digital transformation are way down the pecking order. Coupled with the fact that, in many markets, CMOs often ‘enjoy’ the shortest average tenure of anyone in the C-suite (around three and a half years in the United States, for example) there is little reason for many CMOs to look beyond the near-term.

    2019 Dentsu Aegis Network CMO survey (sample size 1,000 CMOs)

    If you take into account the relatively short tenure of CMOs, it looks like a toxic brew for businesses in the medium to long term.

    It’s like as if this opinion piece was written with marketing in mind…. Watermelons vs. Sesame Seeds | World Bank.

    Interesting academic research paper that reflected on the triad actions against Hong Kong’s civil society and democracy movement in 2014, which seems sensible to revisit. Resurgent Triads? Democratic mobilization and organized crime in Hong Kong – Federico Varese, Rebecca WY Wong, 2018  

  • A fierce head cold & other aspects of my week

    My week had been truncated somewhat by a fierce head cold and am cranking this post out with less deliberation than normal due to a backlog of household chores that aren’t going to take care of themselves. Add to that a Lemsip induced haze to try and combat the fierce head cold and you see how the rest of this post will go

    Paul Armstrong shared this AR/VR example with me: Swedish creative agency Warpin posted a video of a H&M-commissioned experience for Magic Leap glasses. The concept looks like everything my cyberpunk fan brain would want; like being inside Max Headroom’s mind. I’d also imagine that it would be hellish for any length of time. More related content here.

    Warpin Media for H&M

    BBH came up with this campaign for Carabao energy drink. The ad is aimed at the Chinese market and asks the question ‘What fuels your fighting spirit?’. In western English – this would be closer to ‘what makes you resilient, or what gets you through?’. It’s pretty much the same question that any ad planner or creative in an agency has asked as they chug their energy drink of choice whilst working on a client pitch, or particularly tough creative brief.

    BBH Shanghai for Carabao

    ‘Dear young people don’t vote’ by Shokasonjuku is a great video highlighting the need for younger Japanese to get involved in the electoral process, if they want issues that they care about to be heard. Shokasonjuku is a production company set up by Nana Takamatsu – a Japanese comedian. Young people in Japan aren’t educated or engaged by the political process, something that Takamatsu wants to change.

    Shokasonjuku

    Martin Lindstrom on how data separates businesses from consumers and how ethnography can bridge the gap. It’s also interesting how he talks about small data; or what you and I would call qualitative data that leads to insight based on a human truth.

    Smart cart guides the visually-impaired around grocery stores | Trendwatching – so a beer brand comes up with a smart shopping cart, but is the marketing benefit to the beer brand anything other than ambient marketing? There’s nothing wrong in that of course, but the linkage that will be made with social purpose looks spurious at best. If you want to help people and you sell alcohol. Stop. Don’t enable drunk drivers, wife beaters and alcoholics.