Category: quality | 質量 | 품질 | 品質

I started my career working in laboratories measuring the particular attributes of a product. The focus was consistency and ensuring that the product fell into a certain range of measurements. But this focus was around  consistency and fitness for purpose. When I got to read Robert M Pirsig’s Zen and The Art of Motorcycle Maintenance quality took on a difference aspect.

According to Pirsig quality, or value, as he called it, cannot be defined because it empirically precedes any intellectual construction of it. It exists always as a perceptual experience before it is ever thought of descriptively or academically.

Pirsig drew on his knowledge of western and eastern philosophy to try and define it by understanding its metaphysics. Inspired by the Tao, Pirsig proposes that value is the fundamental force in the universe. That it stimulates everything from atoms to animals to evolve and incorporate ever greater levels of quality.

He broke it down into two  forms: static and dynamic quality. Quality is one, but it manifests itself in different ways.

So went much of the conversations that I had with my housemate and landlord Ian during my last year in university.  I started my appreciation of quality through the influence of my father who was an engineer by both trade and inclination. Pirsig’s work tapped deep into my belief system and lodged there ever since. This was why you have this section of my site. Sometimes things grab me with regards to quality.

This gives an apparently random aspect to this category, but it isn’t really random at all.

  • The New Nokia

    The New Nokia can rise from the ashes of the old. Microsoft finally let go of its licence for the Nokia brand license on May 19, 2016.
    Slide03
    There is a lot of logic to this move:

    • Microsoft has already written down the full value of the business acquisition
    • It has got the most valuable technical savvy out of the team and moved it into the Surface business
    • It removes problematic factories and legacy products

    For the businesses that have acquired the rights to use the Nokia name and the factories the upsides are harder to see.

    The factories may be of use, however there is over supply in the Shenzhen eco-system and bottlenecks aren’t usually at final manufacture, but in the component supply chain.

    There is still some brand equity left in the Nokia phone brand. I analysed Nokia along with a number of other international Greater China smartphone eco-system brands using Google Trend data.
    Slide06
    There has been a decline in brand interest over the past 12 months for Nokia of 37%
    Slide07
    Nokia still has comparable brand equity to other legacy mobile brands such as BlackBerry and Motorola
    Slide08
    The brand equity is comparable to other value mobile brands. Honor; Huawei’s value brand has had a lot of money and effort pumped into it to achieve its current position.
    Slide09
    But it’s brand equity doesn’t stack up well against premium handset brands from Greater China. The reason for this is that smartphone marketing and fast moving consumer goods marketing now have similar dynamics – both are in mature little differentiated markets. Brands need to have deep pockets  and invest in regular advertising to remain top-of-mind across as large an audience as possible. Reach and frequency are more important than social media metrics like engagement.

    In addition to advertising spend needs to be put into training and incentivising channel partners including carriers.

    They are entering a hyper-competitive market and it isn’t clear what their point of advantage will be. Given the lock down that Google puts on Android and commoditised version of handset manufacture, the best option would be to look for manufacturing and supply chain efficiencies  – like Dell did in the PC industry. But that’s easier said than done.

    Garnering the kind of investment required to seriously support an international phone brand is a hard sell to the finance director or potential external investors.

    Slide13
    Growth is tapering out.
    Slide14
    The average selling price is in steady decline
    Slide16
    This is partly because the emerging markets are making the majority new phone purchases.
    Slide15
    Consumers in developed markets are likely holding on to the their phones for longer due to a mix economic conditions and a lack of compelling reason to upgrade.
    Slide12
    All of the consumers that likely want and can afford a phone in developed markets have one. Sales are likely to be on a replacement cycle as they wear out. Manufacturers have done a lot to improve quality and reliability of devices.

    Even the old household insurance fraud standby of dropping a phone that the consumer was bored with down the toilet doesn’t work on the latest premium Android handsets due to water-proofing.
    Slide20

    More information

    The answer to the question you’ve all been asking | Nokia – Nokia’s official announcement
    Gartner highlights a more challenging smartphone sector for Nokia than when it “quit” in 2013 | TelecomTV
    Nokia is coming back to phones and tablets | The Verge
    So the Nokia brand returns.. with a Vengeance | Communities Dominate Brands

    Supporting data slides in full

  • Hemingway + process

    I use a range of tools including Hemingway as part of my content creation process. This came out when I had a meeting with some junior marketing agency staff last week. The purpose of the meeting was to discuss content strategy across different clients. In the end an good part of the conversation went into process and content creation.

    Given that conversation I thought it might be fruitful to flag up some of the technologies that I use.

    Hemingway

    I use Hemingway ( a web application and a native OSX application) to write. Hemingway has two writing modes:
    Hemingway - editing mode
    Editing mode looks at your copy as you create it:

    • It looks at readability providing a reading age score. (Grade six is equates to 11-12 years old). The lower the reading age, the clearer the writing is. It has also aids in SEO
    • It examines sentence structure, the harder a sentence is to read, the more ambiguous it may be.
    • Hemingway suggests simpler alternatives to phases
    • It looks at adverbs and use of the passive voice

    Hemingway is like having a sub-editor sitting on your shoulder at the point of creation.
    Hemingway - writing mode
    Writing mode clears the real-time editing functions to the right of the screen. It allows me to get content down as a stream of consciousness. It allows me to get ideas down before I lose the train of thought.

    You can then switch to editing mode to go back and clean up your copy once you have it down.

    The OSX version allows you to save documents down as a HTML file, from which you can cut and paste into a destination. It just works whether its a presentation, document, WordPress or social platforms.

    Pinboard

    Pinboard is a social bookmarking service that now costs $11/year. It allows me to store links and notes about websites that I find of interest.
    Pinboard - home screen
    Pinboard is a web service so my bookmarks go where I can get a web connection.
    Pinboard - bookmark screen
    I use a bookmarklet that sits in the chrome of my browser. Every time I come across something that might be of interest, I click on the link and complete a simple form.

    • URL – I only change the link if it is a temporary link such as ‘feedproxy.google.com’. I expand the link or change it to any permalink that is on the page
    • Title – I edit this as necessary to reflect the article title and the website name
    • Description – this is a quick explanation of why I thought the page was significant. It might be an article quote or top statistics mentioned
    • Tags – categories or labels that I assign to an article which allows me to find it based on a relevance. Tags are used by other applications as well

    I use Pinner for iOS on my iPhone. It integrates into the system level sharing functionality. I can create bookmarks on the move as well as at my desk.

    Terminal

    The Terminal app in OSX allows direct access to the power of the operating system. It is also unforgiving. Getting a command wrong can have serious consequences.
    Terminal app - introduction
    There are a few things that I can do faster in terminal than via other methods. From checking  differences in documents, to batch processing file archiving. To get you started here are two examples that you can try: to see if a website is up to getting a weather forecast.
    Terminal app - check the weather forecast
    Terminal app - ping a website
    I have a copy of UNIX in a Nutshell from O’Reilly Media on my bookshelf. I use this as a back-up when I can’t remember the proper  syntax or a command. I can also recommend Learning Unix for OS X: Going Deep With the Terminal and Shell also from O’Reilly Media.

    IFTTT

    At the beginning of 2007 Yahoo! launched an experimental product called Yahoo! Pipes. It was flakey, it was unreliable but also revolutionary. Pipes was an easy way to stitch together services without programming expertise. After years of flakey service it was shutdown by Yahoo! in June 2015.
    IFTTT
    Pipes inspired another service IFTTT. IFTTT stands for ‘If then, then that’. It is a simple cause and effect framework that allows for the automation of actions over the web. These cause and effect formulas called recipes. It supports a range of web services and apps. Most of the discussion around this for Intenet of Things automation. I use it to automate my web content content.

    More in part two.

    I pulled part one together in a companion presentation.

    More related content can be found here.

    More information

    Hemingway OSX application

    Pinboard

    Pinner app for iOS

    IFTTT – (If Then, Then That)

    Books

    Learning Unix for OS X: Going Deep With the Terminal and Shell by Dave Taylor

    UNIX in a Nutshell by Arnold Robbins

  • Apple ID + more news

    Apple ID

    Apple: Terrorist’s Apple ID Password Changed In Government Custody, Blocking Access – BuzzFeed News – The Apple ID password linked to the iPhone belonging to one of the San Bernardino terrorists was changed less than 24 hours after the government took possession of the device, senior Apple executives said Friday. If that hadn’t happened, Apple said, a backup of the information the government was seeking may have been accessible – so why don’t the FBI track down the government employee who changed the Apple ID password and Gitmo their butt to get it? In theory, it could be a conspiracy inside the San Bernardino local government to aid and abet terrorism I suspect this about covering up a FUBAR on the government side – Feds versus state. If I were more cynical it looks like it was deliberately done to exploit San Bernardino by government looking to crack encryption. I suspect that its an opportunistic plan by the government to break the US tech sector, making lemonade out of the lemons handed to them by the blocker to break Apple ID

    Business

    Uber losing $1 billion a year to compete in China | Reuters – this is a bit spun in terms of the story

    Consumer behaviour

    Marketers: It’s Time to Rethink the Millennial Mom | AdAge – this hits so many points, there are no clear takeaways. And don’t even get me started on the fallacies that ‘generational’ thinking in marketers can throw up.

    Finance

    Apple of the East, Xiaomi, working on an Apple Pay competitor? | Gizchina – not terribly surprising, UnionPay will have learned from working with Apple and find it easier to onboard other device manufacturers

    Gadgets

    Cat S60 thermal camera phone: Specs, price and release date | BGR – surprisingly nice looking for a rugged phone. Pity they didn’t build in a pipe/metal detector for construction workers

    Hong Kong

    Hong Kong’s popular, lucrative horror movie about Beijing has disappeared from theaters – this looks a bit suspicious

    Hong Kong has probably lost HSBC’s headquarters for good—and Beijing is to blame – Quartz – There is an argument that could be put up that HSBC’s sole responsibility is to maximise shareholder value. Could the board be sued over the decision? If the Chinese government really wanted them to stay they’d squeeze them like an anaconda, until HSBC came to the right decision.

    How to

    Sina microblogging Short URL Builder Weibo short URL data analysis tools – really handy tools, think bit.ly or goo.gl but for China

    Legal

    Is WeChat headed for regulatory trouble? – Tech in Asia – WeChat hasn’t been looking like a real international contender for a good while. Its international marketing efforts were lacklustre and sporadic. But in China its ubiquity and usefulness attracted the attention of the government in an unsavoury way. Given the tight linkage between Party and media, these comments from People’s Daily look like a statement of intent towards WeChat “malicious rights-infringement, excessive marketing, coercive sharing, deliberate swindling, and chaos.” I am sure WeChat headed towards taking remedial action forthwith.

    Feeble Noise Pollution — Medium – interesting insights on the FBI’s use of San Bernardino as a crow bar to break the US tech sector

    Luxury

    Why I’m Over Susie Bubble – Racked – that’s where bloggers like Lau and Bryanboy fall flat to me, why I think we’ve outgrown them. It’s not just that these former outsiders have been subsumed by the mainstream fashion industry, or that Google Reader’s demise in 2013 took Style Bubble out of my daily reading rotation. Rather, it’s because it’s time for Asian bloggers and style stars who don’t just dress distinctively but are also comfortable in their own skin and with the features on their face – quite a takedown

    Media

    RA News: Beatport registers $5.5 million loss in 2015 – not terribly surprising

    Beijing is banning all foreign media from publishing online in China – Quartz – this is interesting as it would impact entertainment media, gaming companies, book publishers and news media. In addition to western brands it would also hurt Chinese brands like Tencent who has South African company Naspers as a shareholder

    I have seen the future of media, and it’s in China | Fusion – the power of WeChat

    CNN brings its digital war room to London | Digiday – the digital war room is big with American brands like Gatorade and can be useful for reputation management monitoring. But the idea of having a team doing real time marketing a la Oreos makes no sense compared to the sunk costs of the digital war room and ongoing investment. For a brand like CNN however, it allows the channel to jump on stories that are breaking online. During the Sichuan earthquake of 2008, The Guardian managed to do timely coverage by seeing the first reports breaking on Twitter. Back in 2005, when I was at Yahoo!, the first we know of the July 7 bombings was when engineers told us of the increase in picture uploads to flickr.

    Homer Simpson Will Take Your Questions on a Live-Animated Segment of The Simpsons – I guess its meeting audience requirements of immediacy and interaction a la social media

    Online

    Whatever Happened to Klout? | Motherboard – it still seems to be a thing for some people

    “Problematic Internet use” can hurt relationships, study finds. – Slate – yet another internet addiction post

    Security

    You, Apple, Terrorism and Law Enforcement – Defense One

    Why you should side with Apple, not the FBI, in the San Bernardino iPhone case – The Washington Post – either everyone gets security or no one does

    Walled Garden | Kieran Healy – the walled garden is about keeping your data safely inside without others being able to get at it

    U.S. Hacked Into Iran’s Critical Civilian Infrastructure For Massive Cyberattack, New Film Claims – BuzzFeed News

    Customer Letter ‘The United States government has demanded that Apple take an unprecedented step which threatens the security of our customers’ – Apple

    Software

    Kakao diversifies after winning war with telcos | Telecom Asia

  • The internet of heavier things

    I started to think about the internet of heavier things after I spent a bit of time with my Dad. We talked about work, engineering stuff in general and technology in general.
    IMGP0606.JPG
    My Dad has a pragmatic approach to technology, it’s ok so long as it fills three distinct criteria:

    • It’s useful
    • It’s efficient in what it does and how you use it
    • It doesn’t get in the way of product serviceability

    The last point is probably something that we tend to think about least, but my Dad considers it as he is a time served mechanical fitter.  Just prior to Christmas one of the gears went in my parents Singer sowing machine. The machine has been in the family for about 50 years. I managed to buy the relevant cog from a website for just under a tenner.

    Contrast this with most electronic goods where you tend not to be able to replace products at a component level. Even if you did, trying to find 50 year old standard catalogue processors, let alone a custom ASIC (application specific integrated circuit) would be a thankless task.

    We got to talking about a concept I read in EE Times earlier that month; the internet of heavier things (IoHT). IoHT basically means wiring  up or making smart fixed infrastructure and machinery. Venture capital firm KPCB think that the IoHT will generate $14.2 trillion of global output by 2030.

    The boosters for it like KCPB think that this opportunity revolves around a number of use cases:

    • Being able to flag up when preventative servicing is required. (For a lot of manufacturing machinery, companies like Foxboro Instruments – (Now Foxboro by Schneider Electric and Invensys Foxboro respectively) – had been doing this prior to the widespread implementation of TCP-IP network protocols). It is the bread and butter of SCADA systems. But it could be bridges and viaducts indicating that they need work done
    • MRI machines and other medical equipment that are financed on a per scan unit rather than as a capital cost. Basically extending the enterprise photocopier model into capital equipment expenditure
    • Machinery that is continuously re-designed based on user feedback

    Kicking it around with my Dad got some interesting answers:

    Flagging up items for servicing was seen to be a positive thing, however, how would this work with the reality of life in a manufacturing plant. Take a continuous process, say something like an oil refinery or food production line where the whole line needs to be shut down to enact changes, which is the reason why maintenance is scheduled in well in advance, on an annual or semi-annual basis. The process needs to take into account the whole supply chain beyond the factory and both shutdown and start-up are likely to be a complex undertaking. When I worked in the petrochemical industry before going to college; the planning process for a shutdown took six to nine months. Secondly, there was redundancy built into some of the plant so certain things that might need to be taken off line on a regular basis could be. A second consideration is that plants are often not off-the-peg but require a good deal of tailoring to the site. Plants generally aren’t new, there is a thriving market in pre-owned equipment. In the places I worked this included equipment such as such as pressure vessels, electric motors and valves – all of this would have implications for interoperability.

    Lastly, what would be the implications when when the ethereal nature of technology underpinning the internet of heavier things met infrastructure that has a realistic life of a hundred plus years in the case of bridges or buildings?

    Looking at the defence industry, we can see how maintenance costs and upgrading technology drives much of the spending on weapons systems – a bridge will generally last longer than a B52 bomber or a Hercules transport plane (both are 60 years old systems).

    Financing on a per-use unit cost. This was discussed less, the general consensus was that this could dampen innovation as the likes of GE Medical would become finance houses rather than health technology companies, in the similar direction to what happened with Xerox or an early 21st century Sony.

    Machinery that is continually redesigned on user feedback sparked a mix of concern and derision from my Dad. It seemed to be based on a premise that products aren’t evolved already – they are changed. The pace of change is a compromise between user feedback, component supply issues and backward serviceability. Moving to an ‘always beta’ model like consumer software development could have a negative impact on product quality, safety and product life due to issues with serviceability of equipment.

    More info
    Introducing the IoHT (Internet of Heavier Things) | EE Times
    The Industrial Awakening: The Internet of Heavier Things | KCPB
    What does technology adoption really mean?
    Old 2.0: interfaces and use cases
    Old 2.0: adventures in retail
    Old 2.0: On the virtual road
    On the road 2
    On the road
    Web 2.old

  • Priv fails + more things

    BlackBerry sold under 50,000 Priv units, Play Store data suggests | AndroidAuthority – its probably over this number as many BlackBerry Priv devices wouldn’t be allowed to download apps from the Play Store for enterprise security reasons, but it isn’t a blockbuster either. More on wireless related subjects here.

    Home Broadband 2015 | Pew Research Center – plateaued with some relying solely on mobile broadband WTF

    Markets in everything, tangled and untangled – real world self selecting gamefication

    Uber needs more drivers in China. A partnership with a state-owned carmaker will help – Quartz – Uber faces formidable competition in China, mainly from Didi Kuaidi; which explains why its trying to get some ‘vendor financing’ for its ‘non-employees’. It has done a similar deal with General Motors in the US

    In Net-a-Porter and Yoox Merger, a Fight Behind the Scenes – New York Times – (paywall)

    The Huawei Watch might be the smartwatch for me (REVIEW) – Tech in Asia – If you absolutely, positively, want a smartwatch, if you’re an Android user, and if you care about how the thing looks on your wrist, the Huawei Watch is close to the best option for you (it also works with iOS, although with limited functionality). It strikes just the right balance between usability and design, looking equally at home at a dinner party or a tech event. Unfortunately, it costs twice as much as most of its Android Wear competitors, between S$549 and S$649 (about US$399 in the States).

    Women Fuel China’s Fitness Craze – WSJ – reminds me of the ‘All in with my girls’ work done by B-M when I was there

    How 19 Big-Name Corporations Plan to Make Money Off the Climate Crisis | Mother Jones – silver linings in them clouds

    Here’s What We Need to Do to Get VR to Take Off | Andreessen Horowitz – or why non gaming content is likely to drive VR uptake first

    Can’t sign in to Google calendar on my Samsung refrigerator – Google Product Forums – a sign of things to come

    Why can’t China make a good ballpoint pen? | Marketplace.org – the metaphysics of quality with Chinese characteristics