Category: ideas | 想法 | 생각 | 考える

Ideas were at the at the heart of why I started this blog. One of the first posts that I wrote there being a sweet spot in the complexity of products based on the ideas of Dan Greer. I wrote about the first online election fought by Howard Dean, which now looks like a precursor to the Obama and Trump presidential bids.

I articulated a belief I still have in the benefits of USB thumb drives as the Thumb Drive Gospel. The odd rant about IT, a reflection on the power of loose social networks, thoughts on internet freedom – an idea that that I have come back to touch on numerous times over the years as the online environment has changed.

Many of the ideas that I discussed came from books like Kim and Mauborgne’s Blue Ocean Strategy.

I was able to provide an insider perspective on Brad Garlinghouse’s infamous Peanut Butter-gate debacle. It says a lot about the lack of leadership that Garlinghouse didn’t get fired for what was a power play. Garlinghouse has gone on to become CEO of Ripple.

I built on initial thoughts by Stephen Davies on the intersection between online and public relations with a particular focus on definition to try and come up with unifying ideas.

Or why thought leadership is a less useful idea than demonstrating authority of a particular subject.

I touched on various retailing ideas including the massive expansion in private label products with grades of ‘premiumness’.

I’ve also spent a good deal of time thinking about the role of technology to separate us from the hoi polloi. But this was about active choice rather than an algorithmic filter bubble.

 

  • Presidential election beliefs

    Why presidential election beliefs as a topic? The US presidential election happened and Democrats are looking at analysing the fallout.

    While it is easy to blame the qualities of the candidates, I wanted to take a look at the presidential election beliefs that underpinned the campaign. The reason why I am publishing a while after the fact is that I wanted the clarity of slower thinking rather than being wrapped up in the maelstrom of analysis, this then naturally took me to analyse presidential election beliefs rather than other aspects of the campaign such as the qualities of the candidates.

    GSFC_20211105_2022-1529-0_090
    NASA/Taylor Mickal

    I think that their campaign was built on presidential election beliefs that would seem foolish in retrospect.

    • Gen-Z would vote Democrat
    • Substance matters
    • Taking the moral high ground
    • Trust in the mainstream media
    • Vibes over policy

    Gen-Z would vote Democrat 

    I won’t get into the debate over how representative and helpful generations are as a descriptor and assume on good faith that this is just short hand for young adults. Evidence would suggest that this belief was untrue in election performance and underlying research available prior to the election.

    Group cohesion scores

    BBH London looked at  TGI’s Jan-Dec 2019 UK dataset, measuring the size of the average majority viewpoint across 419 lifestyle statements.

    As an entire populace, the UK’s Group Cohesion Score is 48.7%. In other words, the average majority opinion is held by 48.7% of the population. …On average, the generations have a Group Cohesion Score of +1.3, making them only marginally more like-minded than the nation as a whole. For Gen Z, this score falls to +0.2. People born between 1997 and 2013 have no stronger connection to each other than to the rest of the country. 

    This viewpoint was supported by a piece of research conducted by Stanford University researchers back in 1998 and presented to the annual meeting of the American Sociological Association. The researchers found that the beliefs attributed to young adults at the time in terms of cynicism, bleakness about the future and personal unhappiness were actually increasing across all ages – an empirical demonstration of group cohesion similar to the TGI data cited.

    Criteria affecting progressive political themes

    Oxford Analytica published a paper looking at the criteria affecting progressive political themes on a global basis, which had some lessons at a national level as well:

    • Manipulation of religious divisions will prevent an improvement in religious tolerance.
    • Wealthier economies correlate with better support for proactive measures to support women’s rights.

    A comment by Alexander Stubb at the Norwegian Business School struck me about this concept of wealthier economies. President Stubb was talking about struggling to understand Brexit, he recalled a politician commenting on how the UK benefited in terms of GDP, to be interrupted by and event attendee commented ‘Yeah mate, perhaps your GDP, but not mine’.

    What a wealthier economy is, is as much contextual as nation level quantitative data.

    This would probably explain why less well off women didn’t universally rally behind the Harris over Roe versus Wade when they may have been pre-occupied by the impact of inflation on their households.

    It also may partly explain the progressive / conservative political split between the genders highlighted in the FT. A new global gender divide is emerging – documented the split.

    gender split

    Richard Reeves in his book Of Boys and Men highlighted some of the factors driving it that affect the context of a wealthier economy by gender from the gender split in education attainment to better quality social support networks.

    Economically independent women can now flourish whether they are wives or not. Wifeless men, by contrast, are often a mess. Compared to married men, their health is worse, their employment rates are lower, and their social networks are weaker.

    Substance matters

    I was divided over whether I should include this in the next section as substance and taking the moral high ground seem to be closely paired. I think that this is based on a number of factors:

    • In most careers there is a fallacy where we think others think our work matters more than it actually does in the minds of the general public, the same goes for policy wonks.
    • From the Roman satirist Juvenal discussing ‘bread and circuses‘ to Orwell’s description of the ‘proles’ in 1984 it is obvious that their vision of a general public that want to be entertained rather than informed. The higher role for media exemplified by the likes of John Reith at the BBC is at odds with this reality. This goes hand-in-hand with the power that Elon Musk’s voter registration sweepstakes and Joe Rogan’s podcasts seemed to have; despite them being the antithesis of John Reith’s vision.

    Taking the moral high ground

    The Republican campaign threw out a number of ‘dead cat’ tactics that distracted media, outraged their political opponents and entertained their supporters:

    The average member of the public probably doesn’t care about the high ground. We can see this in marketing history. Going back to Christmas 2016, Poundland’s social campaign around its ‘naughty’ elf on a shelf that outraged the ad industry and regulators at the ASA, received positive responses from the general public online. We see this mirrored in the interests and pleasures of the ‘proles’ in George Orwell’s 1984. Elections aren’t a debate class, but entertainment.

    Trust in the mainstream media

    One of the great differences between the campaign run by the Democrats and their Republican counterparts was the role played by the mainstream media. The Harris campaign relied on institutions like Saturday Night Live and interviews with serious journalists.

    By comparison, Donald Trump gave his interviews primarily with podcasters (though some of those podcasters were faces in the mainstream media before becoming podcasters like Sean Hannity) including:

    • Sean Hannity
    • Let’s Go! with Bill Belichick, Maxx Crosby, Peter King & Jim Gray
    • Brian Kilmeade (Fox Radio podcast show)
    • The Joe Rogan Experience
    • Six Feet Under with Mark Calaway
    • The Dan Bongino Show
    • The Glenn Beck Program
    • Bussin’ With The Boys
    • Andrew Schulz’s Flagrant with Akaash Singh
    • The Ben Shapiro Show
    • The Ramsey Show also syndicated in their clips podcast The Ramsey Highlights
    • The Howie Carr Radio Network
    • Lex Fridman Podcast
    • The Dr. Phil Podcast
    • Shawn Ryan Show
    • This Past Weekend w/ Theo Von
    • The Adam Carolla Show
    • Impaulsive with Logan Paul

    Altogether Trump appeared on 22 podcasts in 2024 alone. Many of them on multiple occasions. If you discount mainstream media programmes republished in a podcast format, Harris appeared less times in less podcasts than her rival. In terms of absolute reach the Joe Rogan Experience is bigger for US audiences than equivalent shows on Fox News. Progressive-leaning TV networks MSNBC and CNN combined are about only half of Rogan’s reach.

    The problem is that trust in mainstream media has declined, at a faster rate than their newer online media rivals according to research conducted by IPSOS. So the Democrats spent time focusing on ineffective media interactions in comparison to their Republican rivals based on presidential election beliefs about the primacy of mainstream media publishers with regards to politics.

  • Layers of the future

    This post about layers of the future was inspired by an article that I read in the EE News. The article headline talked in absolutes: The external power adapter Is dead. The reality is usually much more complex. The future doesn’t arrive complete; instead we have layers of the future.

    GITS 3

    Science fiction as an indicator.

    The 1936 adaption by Alexander Korda of HG Wells The Shape of Things To Come shows a shiny complete new utopia. It is a tour-de-force of art deco design, but loses somewhat in believability because of its complete vision.

    https://youtu.be/knOd-BhRuCE?si=HfIDYsaa7nUZKrYE

    This is partly explained away by a devastating war, largely influenced by the Great War which had demonstrated the horrendous power of artillery and machine guns. The implication being that the layers of architecture assembled over the years had been literally blown away. So architects and town planners would be working from a metaphorical clean sheet, if you ignore land ownership rights, extensive rubble, legacy building foundations and underground ground works like water pipes, sewers, storm drains and cable ducting.

    In real-life, things aren’t that simple. Britain’s major cities were extensively bombed during the war. The country went under extensive rebuilding in the post-war era. Yet even in cities like Coventry that were extensively damaged you still have a plurality of architecture from different ages.

    In the City of London, partly thanks to planning permission 17th century architecture exists alongside modern tower blocks.

    Contrast the blank sheet approach of Things To Come with the immersive story nature of anime Ghost In The Shell; which based its architecture on Hong Kong.

    GITS 2

    You can see a mix of modern skyscrapers, tong tau-style tenements and post-war composite buildings that make the most of Hong Kong’s space. Given Hong Kong’s historically strong real estate marketplace, there are very strong incentives to build up new denser land uses, yet layers of architecture from different ages still exist.

    COBOL and other ‘dead’ languages.

    If you look at computer history, you realise that it is built on layers. Back in the 1960s computing was a large organisation endeavour. A good deal of these systems ran on COBOL, a computer language created in 1958. New systems were being written in COBOL though the mid-2000s for banks and stock brokerages. These programmes are still maintained, many of them still going long after the people who wrote them had retired from the workforce.

    Computer History Museum 10

    These systems were run on mainframe computers, though some of these have been replaced by clusters of servers. IBM still serves its Z-series of mainframe computers. Mainframe computing has even been moved to cloud computing services.

    In 1966, MUMPS was created out of a National Institute of Health project at Massachusetts General Hospital. The programming language was built out of frustration to support high performing databases. MUMPS has gone on to support health systems around the world and projects within the European Space Agency.

    If you believe the technology industry all of these systems have been dead and buried by:

    • Various computer languages
    • Operating systems like UNIX, Linux and Windows
    • Minicomputers
    • Workstations
    • PCs and Macs
    • Smartphones and tablets
    • The web

    At a more prosaic level infrastructure like UK railway companies, German businesses and Japanese government departments have been using fax machines over two decades since email became ubiquitous in businesses and most households in the developed world.

    The adoption curve.

    The adoption curve is a model that shows how products are adopted. The model was originally proposed by academic Everett Rogers in his book Diffusion of Innovations, published in 1962. The blue line is percentage of new users over time and the yellow line is an idealised market penetration. However, virtually no innovations get total adoption. My parents don’t have smartphones, friends don’t have televisions. There are some people that still live off the grid in developed countries without electricity or indoor plumbing.

    Diffusion_of_ideas

    When you look at businesses and homes, different technologies often exist side-by-side. In UK households turntables for vinyl records exist alongside streaming systems. Stuffed bookshelves exist alongside laptops, tablets and e-readers.

    Yahoo! Internet Life magazine

    yahoo internet magazine

    Yahoo! Internet Life magazine is a microcosm of this layers of the future co-existence . Yahoo! is now a shadow of its former self, but its still valued for its financial news and email. The company was founded in 1994, just over 30 years ago. It was in the vanguard of consumer Internet services alongside the likes of Wired, Excite, Go, MSN, Lycos and Netscape’s Net Center.

    Yahoo! Internet Life magazine was published in conjunction with Ziff Davis from 1996 to 2002. At the time when it was being published the web was as much a cultural force as it was a technology that people adopted. It was bigger than gaming or generative AI are now in terms of cultural impact. Yet there was no incongruity in being a print magazine about online media. Both existed side-by-side.

    Post-print, Yahoo! Life is now an online magazine that is part of the Yahoo! web portal.

    Technology is the journey, not the destination.

    Technology and innovation often doesn’t meet the ideals set of it, for instance USB-C isn’t quite the universal data and power transfer panacea that consumers are led to believe. Cables and connectors that look the same have different capabilities. There is no peak reached, but layers of the future laid on each other and often operating in parallel. It’s a similar situation in home cinema systems using HDMI cables or different versions of Bluetooth connected devices.

  • September 2024 newsletter

    September 2024 newsletter introduction

    Welcome to my September 2024 newsletter, this newsletter marks my 14th issue. When I lived in Hong Kong and dealt with Chinese accounts, the number 4 was considered unlucky, rather like 13. 14 is even worse due to it sounding so similar to ‘is dead’ or ‘will be dead’ or ‘will be certain to die’ depending on the variant of the spoken language used. In other cultures the symbolism of 14 is more nebulous at best.

    Brooklyn Beacon "tribute in light"

    September got off to an odd start, we seem to have had all the seasons, rather than settling gently into the run up to autumn. I managed to avoid traditional mooncake during mid-autumn festival celebrations that I attended. My waistline was thankful for the #ROMO (relief of missing out).

    New reader?

    If this is the first newsletter, welcome! You can find my regular writings here and more about me here

    Strategic outcomes

    Things I’ve written.

    • Being on the ground in Merseyside as the Southport stabbings unfolded gave me a different perspective on things.
    • How generative AI features are affecting the Google search experience and much more.
    • Not the target demographic – or how marketers and agencies are leaving money on the table.
    • The mooncake crisis in China.

    Books that I have read.

    My reading for September 2024 slacked off a bit as real world obligations kicked in.

    • The Old Woman With the Knife worked on a number of levels for me. Firstly, I loved its portrayal of modern Korean society, from the aging population to the Confucian view of seniority that makes everyday interactions more complex than other Asian societies. Without revealing too much, the old woman in question is someone in the twilight of her career and how she is coping with new up-and-coming rivals at work.
    • Panic! edited by Michael Lewis. Michael Lewis became famous when he wrote an account of his career in investment banking in Liar’s Poker. His career overlapped with the 1987 financial crash. Since then he has been a writer who has documented key turns in the economy. Because of this background Lewis was the ideal person to curate a history of financial crisis from contemporary accounts at the time. Panic! covers the 1987 financial crash, the 1998 debt crisis, the dot com bubble, and the subprime mortgage crisis of 2007/8. I read the book in short bursts mainly due to asks on my time, rather than the nature of the book. Panic! seemed pertinent to read now. The publication of Pegasus Research’s iconic quantitative research on ‘burn rates’ in March 2000 on dot.com company burn rates makes it highly relevant to revisit when we are in hype cycles such as those surrounding health tech, fintech, crypto and more – if for no other reason than pointing out the folly of trying to pick winners in hype-driven public markets with a high degree of opacity.
    • Klara and the Sun by Kazuo Ishiguro moved from my to be read pile to must read pile given everything that has been going on with generative AI over the the past couple of years that it has sat on my bookshelf. Ishiguro uses speculative fiction to explore the different kinds of love and attachment, alongside loss. From a machine learning perspective it poses interesting questions about applying observational learning rather than rules based learning in systems that are supposed to exist in the real world. Klara is an ‘artificial friend’ for a child who is going through ‘levelling up’. Levelling up could be seen as a euphemism for everything from the cramming schools popular in Asian education systems to the challenges humans face in an information heavy environment. Ultimately there is something more human and child-like in Klara’s experiences than the human co-protagonists.

    Things I have been inspired by.

    AI proficiency.

    DLD munich 19 - Monday

    Section, the education company founded by Professor Scott Galloway has AI proficiency as a key element in its offering. They have put together research to show how low the current level of proficiency is. They consider this research a rallying cry; but the results could also be reflective of a technology adoption curve that isn’t moving at the speed of hype, which is what came through in my examination of public discussions during the summer.

    Secondly, research from the Upwork Research Institute implies a higher a higher adoption rate of generative AI, but lower success rate with the outputs generating inefficiencies rather than productivity gains. Part of the problem seems to come from organisational leadership and the way generative AI is being implemented.

    WARC have published a report which looks at What’s working in generative AI from a marketing perspective. Some of the ideas like synthetic data in market research are not quite in prime time yet and generative AI’s large carbon footprint can’t be ignored.

    Digitalisation and brands

    Harvard Business Review published research that indicated a weaker relationship between profit share and brand in certain types of businesses. On the face of it, this supports Scott Galloway’s ‘end of brand‘ hypothesis. WARC covered the research paper in depth pointing out that for each percentage gain in market share highly digitised businesses gain 0.19% increase in profit compared to 0.26% in less digital businesses. This seems to be due to a multitude of factors:

    • Efficiency gains due to digitalisation have an effect on the existing profit prior to the market share. Efficiency is the main selling point of much digital automation from CRM systems to performance advertising.
    • Market power of larger companies ( a la Google).
    • Perceptions of quality – digital-only companies might look more reputable due to the lack of real-world signals to the contrary

    Market share (and brand) still matters, but it hits different depending on the business. B2B and growth hacking business approaches gain less than consumer orientated businesses. A larger dataset of Kantar-sourced data analysed by Oxford University researchers found that better brand effects were down to ‘difference’  as in how customers see – and experience the brand – as being different enough from competitors.

    FEAST

    FEAST

    FEAST is an occasional magazine and curated set of events all about food and its ingredients. If you are a strategist working with a food or beverage client it’s well worth exploring their archive as a source of inspiration for insights given its in-depth and thoughtful arts-based approach.

    Streaming plateau

    I finally got to dive into Ofcom’s Media Nations research report. I recommend that if you are involved in the advertising-media industrial complex in any way shape or form, spend some time reading it. On the plus side, survey respondents consider accurate balanced news as a key part of the public service mandate of radio and television. Secondly during 2023, broadcast brought many of us together still for key events including the first episodes of tentpole series.

    SVoD
    Ofcom

    More dispiritingly, I realised that amongst the tentpole TV series was season 23 or I’m a Celebrity, Get Me Out of Here. TV advertising revenues declined faster than online video revenues grew and subscription based video on demand take-up plateaued. It’s pure speculation on my part, but this might have been reached because COVID accelerated adoption.

    Finally, as a film fan who buys Blu-Rays of films that don’t appear on streaming services consistently, the amount of time watching DVDs and and Blu-Rays have a very small usage across all age groups. I don’t think that’s good news for arthouse and cult cinema.

    Things I have watched. 

    The Crow – less of a remake of the iconic Brandon Lee film and more of a reinvention of the franchise. It’s a good if unengaging film, many of the young adult audience I went to see it with won’t have the original or the comic books as a reference point. It has been described on other parts of the net as ‘the worst movie of the year‘. This is probably a bit unfair; there is a lot of ‘straight to Netflix’ dross out there. FKA Twigs character in the film grew on me as I watched it.

    The last time I saw The Terminator in a cinema was in a double bill with the then newly launched Terminator 2 at the then new Odeon multiplex in Bromborough. I got to see it again thanks to a 4K restoration. Despite having seen The Terminator several times on tape, DVD and Blu-Ray – this time it hit different. It hit harder and it was all down the way the screen filled my vision and the punch of the sound track. Despite in-home cinema set-ups, you just can’t get at home unless you live in a large industrial unit sized home. The analogue special effects held up surprisingly well and the plot was just as taunt as I remembered it. There was less people in the cinema than for the screening than for The Crow.

    As I write this, I have just watched episode one of the latest series of Slow Horses. It has gotten off to the high standard set by the previous series and book. Time to put on my Roddy Ho t-shirt again.

    Useful tools.

    Table Capture

    If you’ve ever tried to cut and paste a table and data from a website into an spreadsheet and then spent the rest of the afternoon parsing it in cell-by-cell you will appreciate the benefit of this browser extension.

    Humaniser for GPT created content

    If you’re reading this, chances are that you’ve used services like Claude, ChatGPT or Gemini as a starting point for copy, or to summarise documents. UndetectableGPT looks at providing alternatives to ‘tell-tale’ phraseology in generative AI copy.

    Data analysis

    Groupt will take a CSV file and categorise the data including visualisation, so you only have to focus on wrapping a narrative around it to fit into the wider storytelling of your presentation.

    The sales pitch.

    I am now taking bookings for strategic engagements from January 2025 onwards; or discussions on permanent roles. Contact me here.

    More on what I have done here.

    bit.ly_gedstrategy

    The End.

    Ok this is the end of my September 2024 newsletter, I hope to see you all back here again in a month. Be excellent to each other and onward into October and crispness of a bright autumn morning!

    Don’t forget to share, comment and subscribe!

    Let me know if you have any recommendations to be featured in forthcoming issues. 

  • Not the target demographic

    My parents are not the target demographic for most brands. Like me they don’t see themselves represented on screen. Even the old guy from the Werther’s Original advert doesn’t appear any more.

    Spending some time with them recently allowed me to see what brands might be missing out on and how they related to brands.

    Why are they not the target demographic?

    Let’s do a thought experiment. If we asked marketers about why my parents aren’t the target demographic. There would likely be a range of answers and I am guessing that these would be prominent amongst them:

    • They aren’t aspirational
    • They aren’t culturally relevant
    • We’re after lifetime spend, that means below 35
    • We don’t understand them
    • We can’t reach them
    • They’ll have set behaviours

    They aren’t aspirational

    Neither are most brands, despite what marketers might want to think. Your supermarket is full of functional brands, as are utilities like electricity, gas suppliers, water board, broadband and mobile operators. You don’t virtue signal your status through being on Plusnet, but you might do through your iPhone. Funnily enough the accessibility features, simplicity of design and ease of my providing technical support means that they run an Apple household. They do want their house to look nice, be clean and are thinking about replacing their car. They’d like to go out and see things and maybe even do a bit of travel.

    One fact from the Pew Research Centre surprised me, but spoke directly to aspiration. Retirement age people are twice as likely than the working population to be entrepreneurs working in self-employment. BBH interviewed 20 retirement age people in Britain and found that they strived for significance.

    They aren’t culturally relevant

    Neither is the advertising industry a lot of the time, despite attempts to diversify it is still overwhelmingly southern and middle class. If you go up north commercial dance music radio sounds very different from what you would hear in London.

    Even clothing brands signalling are different. At the moment in Liverpool, locally designed apparel brand Montirex is more common than Gym Shark, Nike or Under Armour. Is this difference reflected in what we see from ad agencies? Often not.

    The advertising industry isn’t culturally relevant for a lot of young people let alone older people who would be considered to be not the target demographic. Finally, ZAK pointed out in their work Learn to Time Travel that culture is cross-generational. And we can think of lots of tastemakers who are older: streetwear OGs like Alex Turnbull, Marc Fraser, Hiroshi Fujiwara, Nigo, John Landis or Michael Kopelman. Slightly younger designers like Yoon Ahn, who is in her late 40s, are barely hitting their stride.

    We’re after lifetime spend, that means below 35

    Most western countries are aging. In the UK’s case the average age of the population is 43. People are living longer, but also wealth / power to spend moving in favour of older people and has been for a good while.

    We don’t understand them

    As an industry we have little, if any understanding of older people. We don’t work with older people according to the IPA agency census. No one retired in advertising last year, only 7% of our industry are 50 or over. The average age of our industry is 34.6 years old, compared to the UK average of 43.

    In the US, the Pew Research Centre, alongside the likes of Ofcom in the UK have published some basic research to get things started.

    BBH London have tried to start learning more about older consumers with their Silver Culture Project.

    And just like youth culture demanded attention 70 years ago, this too deserves to be seen, heard and celebrated. 

    One in five people in the UK is over 65. 
    In less than 20 years that will be one in four.* 

    The over 65s hold over half of the UK’s wealth, with the average 65+ household having a net worth of £500k-£1 million.

    We can’t reach them

    I was reminded of a LinkedIn post by Steve Walls where he talked about how little of the adverts celebrated by the ad industry he actually saw when he wasn’t on LinkedIn. It’s a sentiment I could relate to. Stepping away from LinkedIn and watching evening television with my parents, I ended up watching more FMCG-related advertising than I had seen during my usual more online-based life.

    I particularly liked the way Flash had doubled down and repeated the same creative for the past four years or so.

    My Dad got a bit excited showing me the Twix bears. They were short listed for Cannes in 2022 and as an advert it just works regardless of age. My Dad beamed as he talked along with the bears word-for-word. Kit Kats have been displaced in his shopping trolley by Twix.

    The Twix bears

    My Dad also likes the Vitality dachshund and the Compare The Market meerkats. While its reassuring seeing that fluent objects, humour and creativity work for all generations, it also implies that despite him being not the target demographic media planners still seem to be doing a better job reaching my Dad compared to myself (or Steve Walls.)

    There are some less memorable ads out there such Colgate Total’s dentist endorsement.

    They’ll have set behaviours

    This fails to recognise two things. Older people do change behaviour over time if it makes sense. You can see this is higher than expected level of technology adaptation by older generations. For instance, they are still using cashless payments, despite a lifetime of cash and cheque books.

    They are technology users, including smartphones, but less of them are using social media (and that might not be a bad thing). More retirement age people are working than ever before, the number in the US has doubled in a decade.

    In my parents case, behavioural change came partly due to COVID, they embraced Amazon to buy cleaning products, supplements, motor oil and vacuum cleaner spare parts.

    Secondly, behaviour change is often forced upon them from medically induced changes such as giving up smoking. Then you have physical changes from less range of movement, hearing or vision to incontinence.

    Some brands have tapped into this market.

    Always Discreet

    Procter & Gamble have extended their Always menstrual pad brand to cover incontinence due to aging. Discreet are underpants with a built in pad allowing users to continue having a normal life. Procter & Gamble has managed to move from ‘not the target demographic’ to new product innovation and brand extensions.

    You can find more related posts here.

  • AI search + more things

    AI search

    This section on AI search is largely down to Rowan Kisby’s observations over at LinkedIn. I worked with Rowan when I was her client at Unilever, super-smart, can’t recommend her enough. Now on to AI search: Google has looked to augment its web search in a more obvious way with generative AI providing ‘AI search’ features.

    Google

    The AI search features have adversely affected publishers of non-time dependant evergreen content according to Authoritas. This has sparked concern amongst media publishers, but early feedback on IAC and Ziff-Davis shareholder calls indicated little change in traffic numbers. Google claims that AI search feature ‘AI previews’ actually delivers more, rather than less click throughs.

    China

    IBM Shuts China R&D Operations in Latest Retreat by U.S. Companies – WSJ – Microsoft has made a similar retreat

    Culture

    Dr Mike Lynch OBE | Obituary – Sound on Sound magazine cover’s Lynch’s music hardware career which happened before he started Autonomy. The bit that this story misses is how Lynch’s developments helped move forward digital music and affecting electronica during a particularly creative point in culture including house and the rave scene that spun out of it.

    I can’t recommend Phoebe Yu‘s content enough, this video on colour, culture and user experience design is a great example of her work.

    Why everyone is obsessed with toys right now – The Face – The Face finally catches up with nerd life.

    Economics

    The changing role of the US dollar | Brookings Institute

    Why Can’t the U.S. Build Ships? – by Brian Potter

    Hong Kong

    Hong Kong like Japan has people with a real passion for buses and trains, and unlike the UK, both countries cater to their ‘trainspotters’.

    Wong Kar Wai’s Guide to Hong Kong: Arts Intel Report – Arts Intel

    Ideas

    Section have a series of templates for looking at AI use in business, more here.

    Luxury

    How ‘luxury shame’ will shape sales in China for the rest of 2024 | Vogue Business – wealthy people and corrupt government officials don’t want to be seen to be rocking the boat from a societal perspective lest they get caught in the view of the authorities or Chinese netizens. This is especially true given the slow economy and Xi administration focus on ‘common prosperity‘ to reign in wealthier business leaders. Burberry as a brand relying on China is particularly affected, which has reduced its stature: Burberry drops out of FTSE 100 | Drapers Online

    The Geopolitics of Wine | Peter Zeihan – thanks to increasing costs of capital, aging worker demographics and climate change New Zealand and Australia will do better than Latin American wines and most European offerings except France

    The Collectability of Parmigiani Fleurier | Phillips

    Marketing

    Colgate-Palmolive’s financial performance proves that over-indexing on share-of-voice through shopper marketing and advertising delivers positive financial results: Colgate-Palmolive: ‘The advertising is working’ | WARC | The Feed

    Is marketing entering its ‘era of less’? | WARC | The Feed – based on Gartner CMO surveys marketers are increasingly being seen as cost centres and are being asked to do more with less which is affecting mar tech spend, staffing and agency spend.

    CMO spend

    Materials

    The first tensor processor chip based on carbon nanotubes could lead to energy-efficient AI processing | Techxplore

    IKEA preowned | IKEA – Ikea tried to get into the circular economy

    Media

    Here’s the Pitch Deck for ‘Active Listening’ Ad Targeting | 404 Media

    Right-Wing Influencer Network Tenet Media Allegedly Spread Russian Disinformation | WIRED

    Online

    Rise of the ‘chefluencers’: Can China cook up its own Nara Smith? | Jing Daily

    Farewell, Microblog – China Media Project

    Retailing

    How to connect offline to China’s Gen Z and Alpha? | Jing Daily – Young Chinese consumers are finding new consumer interests away from blind boxes and claw machines: ‘Guzi’ (谷子) stores. ‘Guzi’, derived from the phonetic English ‘Goods’, describes merchandise featuring popular ACG (animation, comics, and games) characters, including badges, standees, and posters. – China develops it’s take on otaku culture

    Security

    Chinese vendor jailed for giving railway data to foreigners: State Security Ministry | South China Morning Post

    Interesting interview with Anthony Blinken on cybersecurity. See also: Chinese government hackers penetrate U.S. internet providers to spy – The Washington Post

    Current CIA director Bill Burns and Richard Moore, his counterpart at SIS appeared at the FT Weekend festival in London.

    Technology

    White House publishes roadmap to secure internet routing • The Register