Category: tools | 工具 | 도구 | ツール

Tools like my Howto category morphed out of a few things. I learned about the power of helpful content from Stewart Brand’s Whole Earth Catalog. At the heart of the Whole Earth ethos was sharing useful knowledge and tools for a person. Editor Kevin Kelly kept the Whole Earth ethos alive through his involvement with The WeLL, Wired magazine and his Cool Tools blog and book.

A second aspect of it was my natural inclination to share useful things or processes. I started writing this blog to explore the media so that I could advise clients so its roots were in the idea of channels as a useful tools mentality.

The third reason was my Dad. As a child my Dad who is a mechanical fitter by trade instilled into me a deep sense of quality in things, in ideas and in people. The idea of quality as an intrinsic thing was accelerated by my career in the UK’s dying manufacturing sector prior to going to college and having read Zen and The Art of Motorcycle Maintenance that put words to something I had felt and been driven by. Consequently I tend to gravitate to simple, overthought and overly engineered things like a Rolex Sea-Dweller watch, Carhartt jeans or the modern Victorinox Swiss army knife. My ‘iconoclastic’ view of quality continues to drive

Tools content tends to come when I am sharing things that I have found through work or solving a problem in my personal life. I have talked about tools elsewhere too, notably Kevin Kelly’s What’s in my NOW newsletter.

May 2024 newsletter – no. 10
May 2024 newsletter introduction

Welcome to my May 2024 newsletter, I hope that you’re looking forward to the spring bank holiday, unfortunately if like me you’re in the UK – then that was the last public holiday before the end of August. This newsletter which marks my 10th issue. I wasn’t certain that I would get to a tenth edition of this newsletter.

The number ten has a high amount of cultural symbolism from the biblical ten commandments to the ten celestial (or heavenly) stems during the Shang dynasty that marked the days of their week. There were corresponding earthy branches based on 12 day groupings. While the stems are no longer used in calendars they still appear in feng shui, Chinese astrology, mathematical proofs instead of the roman alphabet, student grading systems and multiple choice questionnaires.

New reader?

If this is the first newsletter, welcome! You can find my regular writings here and more about me here.

Things I’ve written.
- I wrote a comment that struck a bit of a nerve about being asked to do a project ‘for my portfolio’.
- Omakase and luxury futures. In the face of all the changes facing the luxury sector, is the answer learning from the Japanese tradition of omakase?
- April marked the 20th anniversary of Dove’s campaign for real beauty. I took a slower approach than the LinkedIn hot takes to reflect on its legacy.
- Shutting down – when always-on becomes detrimental.
- Mobilizing for Monuments and other things that grabbed my interest.
- How behavioural science can help optimise the response to a coffee shop problem.
- I saw clear parallels between car touchscreens and the changes that digital music instruments went through in terms of design and adoption.
I have had Alex Kassian’s cover version of the Manuel Göttsching classic E2 – E4 on heavy rotation. It was released just in time for the Ibiza season and has Mad Professor remixes dubbing out the balearic vibes for all the deep house shamans.

Books that I have read.
- After Watches and Wonders 2024, I finally managed to get the time to read Rolex Wristwatches: An Unauthorized History by James M Dowling. Dowling is the person that the pre-owned watch market goes to for authentication of really old or unusual Rolex models. His history of the company, while unauthorised, had the collaboration of early Rolex staffers. What comes out is an interesting tale of adaption. Rolex started off as a UK reseller. The company innovated due to client needs and somewhere along the way because the luxury watch manufacturing giant we know today. What becomes apparent that their success was partly down to timing, circumstance and a belief that you change nothing, unless you’re making it better. The last point is something that product managers the world over could learn from.
- David McCloskey’s Damascus Station came highly recommended as leisure reading. My taste in espionage fiction is more towards Mick Herron and John Le Carre rather than the more action orientated. This book had enough intellect and imperfection to make me put up with the James Bond factor.
- I am at the time of writing working my way through Nixonland by Rick Perlstein – which I started before the student sit-ins against the conflict in the Gaza strip happened. More on this book once I have finished it.
- Pogue’s Basics: Essential Tips and Shortcuts (That No One Bothers to Tell You) for Simplifying the Technology in Your Life by David Pogue. I bought a copy of this for my Dad and re-read my own copy, I keep forgetting some of the life hacks that Pogue captured in this book. It’s a decade old and still tremendously useful.
Things I have been inspired by.

I like watches, the design and quality of engineering that they represent and even the sound of them ticking away, but I generally don’t enjoy Hodinkee interviews. However, when they interviewed sneaker legend Ronnie Fieg I watched it. Fieg’s story around his watches is amazing, with each watch marking a milestone.

TML Partners and Accenture Song have done an interesting report on ‘the future of intelligent marketing performance‘ – basically CRM and e-commerce based on a impressive roundtable of marketers. What immediately struck me was how many of the problems would haven written about in a similar way a decade ago. We are constantly in a state of digital transformation, that is starting to feel more like ‘digital treading water’ now. It is due to relatively short organisation memory and lack of a ‘learning element’ in organisations.

Back when I worked in Hong Kong, I got to work on Colgate alongside other agencies. The work that I was doing was in association with the dedicated agency Red Fuse which was the umbrella for all WPP work. I was eventually shut down from working on it by APAC senior management from my own agency at the time; due to internal agency politics that I long gave up trying to understand.

While I was working on the project, I got to meet Jason Oke who is now in charge of global client relationships at Dentsu in New York. Jason appears on the Google Firestarters podcast discussing how to get great advertising ideas made. Some of the thoughts are timeless and echo the advice of Ogilvy on Advertising. It’s well worth listening to.

BBH Singapore Cultural Bleats newsletter

Every agency has some sort of email newsletter, but one that stands head-and-shoulders above other agencies is BBH Singapore’s Cultural Bleats. I promise you once you get past the name, it’s brilliant. The premise of the newsletter is that they put together interesting cultural things to act as useful provocations. This is exactly the kind of thinking, curation and sharing that planning and strategy teams should be doing if they aren’t over-committed on Workfront. A prime example of the kind of thing that Culture Bleats might pick up on is how rich people no longer appear to eat due to Ozempic and meal replacements like Huel.

Dow and Procter & Gamble announced an agreement to make a proprietary way to recycle mixed plastics. I am all for improving recycling of plastics, but having a proprietary method adds complexity into a recycling system that’s already unfit for purpose. I hope that once commercialisation happens P&G will follow the example of Unilever who freely licensed its more efficient aerosol cans to other manufacturers who were interested in the technology.

The Norwegian government published the results of its Mannsutvalgets or Men’s Equality Commission. The report goes into policies across several areas here (in Norwegian). It has some interesting findings that echo think tank thinking about the intersection of social class and opportunity outcomes.

Some of the content around health is particularly interesting Dagens Medisin covered some of these findings, you can see a translation of their article here. However some of the findings in health did make me wonder. It notes that men in Norway live shorter lives than women and considers this to be an equality challenge. Most writing I have seen around the gender mortality gap see it as a biological given rather than a ‘gap’. It felt like greater research was needed to support this reframe in science rather than a well-meaning aspiration.

The report calls on the Research Council in Norway to take up the challenge of improving the knowledge base on many of the issues tackled in the report. The commission acknowledged data-related challenges and wanted revised statistics / indicators for gender equality so that they reflect the equality challenges of boys and men than are currently available.

If you have semiconductor clients and haven’t been on Malcolm Penn’s Future Horizons semiconductor industry awareness workshop, you’re in look he’s running it again on June 18th. I started my agency career working on technology hardware, gadgets and semiconductors – the Future Horizons course helped no end. I went on to work for numerous technology clients including AMD, ARM and Qualcomm.

Finally this essay on human creativity provided a lot of fuel for thought. It pulls together a multi-variant model for why human creativity is on the wane.

Factors included:
- A childhood lack of free time for play and imagination. Instead children have much more regimented structural lifestyles today.
- Massive access to more cultural artefacts than we could possibly consume from around the world at the touch of our fingers. The unknown space is now limited and so there is less opportunity to be creative within it.
- Science and technology innovation is connecting less disparate areas of knowledge in order to make a ‘thing’.
- Stimulation is focused rather than a wide range of stuff, rather than washing over us.
Things I have watched.

I have found myself watching less Netflix over time. Then Netflix moved from getting paid through the Apple app store to wanting a direct payment and bumped the price up. So a mix of inertia and not wanting to watch a compelling show or two has meant that I have consciously uncoupled from Netflix for the time being. I will probably go back when I have a good enough reason. In the meantime, I am buying the odd Blu-Ray or DVD here and there instead. It seems that I am not the only one who has taken this approach.

Amazon Prime Video seems to have a bipolar personality between Apple TV+ level tentpole content and a wide range of trashy films, some of which deserve the moniker ‘cult cinema’. Red Queen fits into the former category rather than the latter. It is based a series of books by Juan Gómez-Jurado. I have just started reading the book Red Queen, but the TV series is compelling. I didn’t realise that I had managed to watch four episodes in one sitting.

I went back to watch the Alain Delon Traitement de choc aka Shock Treatment. Delon plays Dr Devilers, the proprietor of a clinic on the Brittany coast. The clinic focuses on rejuvenating tired wealthy clients with spa treatments, special diets and infusions. The middle-aged patients at the clinic are true believers and as their treatment happens they become more child-like as the rejuvenation happens. The dark side of the clinic is that the serum comes at a price. A new patient finds out what actually happens and what plays out is a French New Wave allegory that touches on similar ethical health concerns, rather like the film adaptation of John Le Carré’s The Constant Gardener.

My internet went down and I managed to work my way through The Street Fighter Trilogy starring Sonny Chiba and made famous by the Tony Scott-directed True Romance. The Street Fighter series was a key influence with Quentin Tarantino, who wrote in their role as a plot device in True Romance and had Sonny Chiba appear in his Kill Bill series. All of the films feel a bit hackneyed in a post-John Wick world, but the first instalment is hard-bitten. Given the torrent of films coming out of Hong Kong at the time, The Street Fighter films stood apart with their unflinching violence displayed on screen. They became the first film in the US to receive an X certificate for violence alone.

Along with the Shaw Brothers boxsets and Bruce Lee’s filmography, the Street Fighter trilogy, is essential viewing for both Asian cinema buffs and martial artist movie fanatics.

How do the sequel films stack up? The second and third film in the series have a bit more playfulness and off-kilter aspects to them similar to films of a similar age made as spaghetti westerns. Sonny Chiba’s 1974 trilogy typify the martial arts craze that swept western cinema in the early 1970s onwards. In the UK, The Street Fighter was called Kung Fu Street Fighter. The likely reasons were two-fold, a similarly named Charles Bronson film and the glut of Hong Kong martial arts films being shown.

The Source is a French police procedural series that shows the cat and mouse game between a French Moroccan crime family and the police tasked to catch them. I am in a few episodes and really enjoying the show so far.

Useful tools.

Email charter

My friend Marshall mentioned this email charter on LinkedIn. Share it with anyone you work with to improve the quality and volume of team communications. Much of it is about level setting expectations. More about the email charter here.

Martin

Martin is an app that integrates Claude-3, Deepgram’s Novo speech to text service and GPT-4 Turbo to interact with Google personal productivity software including Google Calendar and Gmail. Conceptually it’s a better Siri-type digital assistant. I have heard good things about it, but don’t rely heavily on Google services myself, so your mileage may vary. More details here.

Magnet

Magnet is a handy piece of software that keeps your desktop organised. It was recommended to me by a friend who codes software for a living. It is particularly handy for keeping ‘presence’ based channels (like Slack, Teams, Mail.app together on one screen as a ‘war room” type view and having creation on another screen. It even works if you use your screen in a vertical orientation.

PamPam

A service that allows you to create and share maps. You can import maps in various formats or describe it in text for PamPam to render it. Strangely useful.

Scribd downloader

I am not sure how Scribd managed to digest so many resources and hide them behind a paywall. But this might be the antedote if you have something specific that you need.

The sales pitch.

I have had a great time working on a project with GREY & Tank Worldwide. I am now taking bookings for strategic engagements for a bit of time that I have in early to mid-June; or discussions on permanent roles. Contact me here.

More on what I have done here.

The End.

Ok this is the end of my May 2024 newsletter, I hope to see you all back here again in a month. Be excellent to each other and enjoy the bank holiday.

Don’t forget to like, comment, share and subscribe!

Let me know if you have any recommendations to be featured in forthcoming issues.
May 24, 2024
April 2024 newsletter – no. 9
April 2024 newsletter introduction

Welcome to my April 2024 newsletter which marks my 9th issue. We managed to make it through the winter and the clocks moved forward allowing for lighter evenings in the northern hemisphere.

The number nine is full of symbolism in a good way. In Chinese culture it sounds similar to long-lasting. It was strongly associated with the mystical and powerful nature of the Chinese dragon. From the number of dragon types and children to the number of scales on the dragon – which were multiples of 9. You have nine channels in traditional Chinese medicine. In Norse mythology there are nine worlds and Odin the all-father hangs on the tree of life for 9 days to gain knowledge of the runes.

Social media-related cognitive dissonance

A couple of conversations with people, spurred me to write this next piece.

I know it’s obvious and common sense, but it needs to be said occasionally. This time last year, I was on a Zurich work trip, providing support to a teammate running a workshop for a client who viewed the agency as the least worst option. We did good work and built temporary rapport, we got insight about the wider client-side politics at play. It was the classic example of the complexities involved in agency life and Lord knows we already have enough internal politics in our own shops to deal with.

The photo I shared on Instagram at the time gave no clue to what was happening, serving as a reminder to consider the curated nature of social feeds when scrolling through.

New reader?

If this is the first newsletter, welcome! You can find my regular writings here and more about me here.

Things I’ve written.
- Fads versus real trends
- A quick guide to jargon used in pharma marketing.
- What my answers to Campaign’s a-list questions would look like.
- Boutique e-tailers and why the multi-brand luxury retail sector has gone from boom to bust.
- Very Ralph and other things – Ralph Lauren’s world building abilities and how others from a cancer patient or overseas migrant workers have bent the world to their needs, or made a new one.
Books that I have read.
- There are a few books that I revisit and the March 1974 JWT London planning guide is one of them. In many respects it feels fresh and more articulate than more modern tomes.
- Chinese Antitrust Exceptionalism by Angela Zhang sounds exceptionally dry to the uninitiated. But if like me, you’ve worked on brands like Qualcomm, Huawei or GSK you realise how much of an impact China’s regulatory environment can have on your client’s success. Zhang breaks down the history of China’s antitrust regulatory environment, how it works within China’s power structures and how it differs from the US model. What becomes apparent is that Chinese power isn’t monolithic and that China is weaponising antitrust legislation for strategic and policy goals rather than consumer benefit. It is important for everything from technology to the millions of COVID deaths that happened in China due to a lack of effective vaccines. Zhang’s book won awards when it first came out in 2021, and is still valuable now given the relatively static US-China policy views. Given the recent changes in Hong Kong where she lives, we may not see as frank a book of its quality come out of Hong Kong academia again on this subject matter.
- Van Horne and Riley’s Left of Bang was recommended by a friend who recently left military service. It codified and gave me a lexicon for describing observations of focus group dynamics and observation-based shopper marketing. Probably of bigger value to people more interested in the analytical side of behavioural science is the bibliography – which is extensive.
Things I have been inspired by.

Sustaining a sustainable brand

Kantar do a good webinar series called On Brand with Kantar. I got to watch one of them: Why consumers ignore brands’ sustainability efforts. Consumers are reticent to trust in brand’s sustainable efforts. Kantar’s recommendation is to stay the course and continue to demonstrate real sustainability. Kantar’s work complemented System 1’s Greenprint US-orientated sustainable advertising report. There is a UK-specific version as well with half a dozen ideas for marketers published in partnership with ITV.

Media platform trends

GWI released their 2024 Global Media trends report. GWI takes a survey based approach to understand consumer media behaviour.
- Broadcast TV still commands the greatest share of total TV time, despite Netflix, Amazon Prime Video and a plethora of other streaming platforms from Criterion to Disney+.
- Survival/horror players are most excited about gaming luxury collabs, whether or not luxury brands are equally excited about survival or horror gamers is a bigger question.
- Games console ownership has halved in the past ten years. This surprised me given how many of my friends have a Switch or PlayStation 5. It probably explains why Microsoft is focusing on being a publisher rather than on platforms as well.
Japanese online media spend

Dentsu published a report looking into 2023 Advertising Expenditures in Japan. A couple of interesting outtakes.
- They focused exclusivity on internet advertising, which gives you a good idea on where they want the balance of media spend to go, rather than necessarily the right tool for the right job. Yes digital is very important, BUT, we live in a world were we are wrapped by and consume layers of digital and analogue media.
We can see from GWI data that this viewpoint is likely to be still excessively myopic in terms of media due to offline – online media linkages. This is likely to be even more so in Japan that still has a more robust traditional media industry.
- Internet advertising reached a new high, despite being a couple of years after the Olympic games were hosted in Tokyo. (Media spend when a country hosts the olympics tends to be skewed that year upwards).
One thing I would flag is that this report is based on surveying people across the Japanese advertising industry and built on their responses. So there maybe some biases built into that process. Overall it’s a fascinating read.

Social media engagement benchmarks

RivalIQ published their 2024 Social Media Industry Engagement bench report, download it to get the full details. Three things that struck me straight away:
- Macro-level decline across platforms on engagement rate, which matches the trends that Manson and Whatley outlined ten years ago in their Facebook Zero paper for Ogilvy Social.
- If brands didn’t need enough reason already to reduce exposure to Twitter, the falling engagement rates on the platform add additional reasons. Overall video seemed to underperform on engagement compared to photos.
- One thing leaped out to me in the industry verticals data, if you are looking to reach student age adults, why not consider collaborating with higher education institution social media accounts rather than influencers?
Shocking health outcomes

The Hidden Cost of Ageism | A Barrier to Innovation & Growth | Future Work – sparked a lot of discussion with its implications on workplace practices, particularly within the advertising sector. What was less discussed but more important was the implications of ageism related biases on healthcare treatment.

Under-treatment or Over-treatment: Older adults may receive less aggressive treatment options or are overtreated because of age-related biases, rather than based on individual health needs and preferences.

Dismissal of Concerns: Healthcare providers might dismiss older patients’ health issues as inevitable parts of ageing, potentially overlooking treatable conditions.

Age-Based Prioritisation: In some cases, age influences the allocation of healthcare resources, with younger individuals being prioritised over older ones, assuming they have more “life worth living.”
The Hidden Cost of Ageism | Future Work

MSNBC News in the US did a report on what it called a ‘Post-Roe underground’ echoing the underground railroads to free slaves in the Southern states and the Vietnam war era draft dodgers who escaped north to Canada. This time it is to help women access abortion pills or procedures in other states or Mexico.

MSNBC

My friend Parrus hosted a talk on World Health Day, more on that here, the key takeaway for me was not trying to replicate developed market solutions in developing markets. Instead think about how it could be reinvented. Thinking that could be extended beyond health care to consumer goods, telecoms and technology sectors as well.

Luxury market shake-up

Business of Fashion covered a US court case where two women brought a lawsuit against Hermès, alleging purchase of its sought-after Birkin bag is dependent on purchase of other products and is an “illegal tying arrangement” that violated US antitrust law.

Hermès is more vulnerable than other brands because it owns its retail stores. The case, if successful could have implications far beyond the luxury bag-maker. For instance, how Ford selected prospective owners for its GT-40 sports cars, or most Ferrari limited edition for that matter.

While we’re on the subject of luxury, LVMH are rerunning their INSIDE LVMH certificate which is invaluable for anyone who might work on a luxury brand now or in the future. More here.

Morizo

Toyota are on a tear at the moment. They correctly guessed that electric cars were too expensive at the moment and focused hybrids as a stepping stone to electric and hydrogen fuel cell production. They have also successfully use the passion for driving in their products and their marketing. The Toyota GR Yaris was a result of Chairman Akio Toyoda instructing engineers to make something sporty enough to win the World Rally Championship and affordable.

He also outed himself as a speed demon who went under the nom de plume of Morizo.

Quebec

For many English speakers one of the most dissonant experiences is being confronted by a language you can’t speak. It’s part of the reason why ireland managed to become the European base of companies like Alphabet and and Intel. So I was very impressed by this campaign by the Quebec government to attract visitors and inbound investment.

Things I have watched.

I watched Mr Inbetween series one in March and managed to work through series two and three this month. I couldn’t recommend them highly enough as a series. They just keep building on each other.

Over Easter, I revisited some old VHS tapes my parents still had and rediscovered the Christopher Walken science fiction horror film “Communion.” It epitomizes its era, with alien abduction narratives emerging during the Cold War and permeating popular culture from “Close Encounters of the Third Kind” to “The X-Files,” tapering off after 9/11. “Communion” demonstrates how effective editing and minimal special effects can heighten tension and emotion. Despite the film’s incredulous premise, Walken delivers a fantastic performance.

“Modesty Blaise” is from a time when comic book adaptations were uncommon in cinemas. This 1966 adaptation of the 1960s comic strip shares stylistic similarities with “Barbarella” and stars a young Terence Stamp. I received a tape copy from a friend who was attending art college at the time. The depiction of the computer as a character with emotional reactions in the film feels contemporary, echoing the rise of virtual assistants like Siri and ChatGPT, despite being portrayed as a mainframe. It is interesting to contrast it with Spike Jonze’s movie Her made 50 years later.

Useful tools.

A lot of the tools this month have been inspired by my trusty Mac slowly dying and needing to get my new machine up and running before my old machine gave out.

Time Machine

Apple’s native backup software, Time Machine, serves as a personal sysadmin for home users. Regular backups are essential. If a crucial document disappears while you’re working on it, Time Machine, coupled with a Time Machine-enabled hard drive, allows you to retrieve earlier versions of the document, potentially saving your sanity in critical moments.

Microsoft Office

I prefer the one-off payment model over Office 365 services. I use Apple’s Mail, Contacts, and Calendar apps instead of Outlook. While Office is available for just £100, which is reasonable considering its features, I still prefer Keynote over PowerPoint for creating presentations.

Superlist

Many of you may recall Wunderlist, which Microsoft acquired, but much of its original charm was lost in the transition to Microsoft To Do. Superlist is a reboot of Wunderlist by the original team, this time without Microsoft’s involvement. It’s available on iOS, macOS, and the web, catering to both individual and team task management needs.

https://youtu.be/2MzzbRhYlSA?si=04eBXH-MqKLpX2bN

ESET Home Security Essential

I used to rely on Kaspersky, and while I generally like their products, I have concerns about the potential influence of the Russian government. Therefore, I switched providers. ESET has a strong reputation and offers better Mac support than F-Secure. I can recommend their ESET HOME Security Essential package.

Amazon Basics laptop sleeve

I use a various bags depending on my destination and activities. Over the years, I’ve found that Amazon Basics brand laptop sleeves work well for my machines. They’re often among the cheapest options available and tend to outlast the computers they protect.

Laptop camera cover

The photo of Mark Zuckerberg’s laptop with tape covering the camera raised awareness about privacy. Webcam privacy covers, such as a sliver of plastic that slides across, are ideal as they allow your laptop to close fully. A pro tip is to use a red LED torch to clearly locate your camera when applying the stick-on cover.

Protective case and keyboard cover

I’m a big fan of clip-on polycarbonate shells to protect my laptop, as they provide a better surface for the stickers that personalize my machine over time. You don’t necessarily need a big-name case. The one I have came with a keyboard cover that works well. Anything that prevented Red Bull, coffee, or croissant flakes from getting under my keys is worth doing.

Screen protector film

The screen protector film provides great protection and is easy to apply and clean, even for beginners like me. I’ll update you if my opinion changes.

The sales pitch.

I have enjoyed working on projects for PRECISIONeffect and am now taking bookings for strategic engagements or discussions on permanent roles. Contact me here.

More on what I have done here.

The End.

Ok this is the end of my April 2024 newsletter, I hope to see you all back here again in a month. Be excellent to each other and enjoy the bank holiday.

Don’t forget to like, comment, share and subscribe!

Let me know if you have any recommendations to be featured in forthcoming issues.
April 25, 2024
Pharma jargon

I started my career off working on technology clients who were bad for having their own language but pharma jargon takes things to a new level of complexity. I thought I would write a bluffers guide to make other peoples lives easier.

samswitzer

Here’s some of the examples of pharma jargon that came to mind that aren’t immediately apparent to marketers coming in from other disciplines.

ABPI – Association of the British Pharmaceutical Industry is the trade association for companies in the UK producing prescription medicines. It has a code that members should adhere to. See also PhRMA.

Adherence – takes treatment as directed.

Aggregated – usually in terms of electronic medical records (see EMR below), the most in-depth record of information about a patient’s historical set of conditions, treatments and tests for those conditions and much more.

AE – Adverse event. When you get a reaction from a medicine that is negative. It could be soreness from an injection, or an upset stomach right the way through to death. Pharma companies have time-bounded compliance issues related to AEs. This was one of the reasons why they had been slow to use social media in the past.

Behaviour change – a lot of pharma marketing hinges on behavioural science to drive behavioural change. In a lot of sectors behavioural science usually elicits small changes that might not be worth the effort. In healthcare, it could mean saving lives, so it is leaned on much more.

Biologics – treatments made from actual live organisms rather than synthetic chemicals (which would be called drugs).

BLA – biologics licence application. Paperwork submitted to the FDA. Similar to NDA below.

Building the plane as we’re flying it – building the business to scale up. Usually indicates that the company is growing the amount of people it employs and marketing function to help prepare for product launch. This can be teams in a large pharma company attached to a new drug, or a smaller research company who is looking to take a discovery to launch.

CBER – center for biologics evaluation and research (part of FDA) does the same role for biologics as CDER does for drugs.

CDER – center for drug evaluation and research (part of the FDA)

Clinical endpoint – Used in trials. In the trial design there will be a measurable outcome that determines clinical success… if achieved. All trials have a primary endpoint, they may have additional secondary endpoints. Think of endpoints as medical trial objectives.

Clinical studies – research conducted to understand a treatment’s safety and efficacy,

CME – continual medical education – used interchangeably with CPD – continual professional development. Online modules or events that allow HCPs to keep up to date with the latest developments. Useful from a marketing point-of-view to reduce barriers to prescribe through upskilling, or reframing the way a condition is used to favour one product over another.

Co-insurance – the amount the patient has to pay on private healthcare.

Co-morbidity – having more than one medical condition or disease at the same time. For instance, one of the reasons why obesity has become such a public health issue is down to the higher incidence of co-morbidity that can occur including cancer, diabetes, heart disease, fatty liver disease to name but a few.

Co-pay – see co-insurance.

CRO – contract research organisation – a company that helps move a drug to commercialisation a new drug or device from its conception to legal marketing approval. It would be analogous in a lot of other industries to IT outsourcing in terms of its role in a business value chain.

CVA – see eDetail

DTC – direct to consumer. With certain product categories there has been a trend to prescribe via telemedicine consultation with a qualified HCP and then the product can be sent direct to the patient.

eDetail – an interactive presentation usually delivered using a tablet that sales reps use to discuss their client’s product (or increasingly product with a digital service attached) with healthcare professions

EMA – European Union’s regulatory body, see FDA.

EHR – electronic health record. Aggregated and shared across different HCPs from different organisations

EMR – electronic medical record. Used within one medical system / one set of healthcare providers.

EOB – explanation of benefits – the positive effects a given pharma product has for the patient. This will be expressed not only in biological terms but also impact on quality of life or improvements in standard of care enjoyed.

Ethical pharma – branded as opposed to generic prescription products.

FDA – Food and Drug Administration – the body that certifies whether a product is allowed to be used in the US.

Formulary – a list of pharma products that are approved for prescribing from a finance perspective.

GP – general practitioner – family doctor.

Generic – a pharmaceutical product this is no longer protected by patent rights. It can be manufactured by any company. Patents protecting pharma product intellectual property rights surrounding a product run out after 14 years in the UK, but can vary in other markets.

HCP – usually a prescriber or a gatekeeper. This can be a hospital specialist of some sort, a prescribing nurse or a prescribing pharmacist. The gatekeeper category might be wider such as specialist nurses, surgery nurses, hospital pharmacists – the rationale for reaching these people is to reduce the friction in using a product once it has been prescribed. A less common gatekeeper role is about referring a patient to a prescriber – particularly where the treatment can only be prescribed by a specialist.

Ideopathic – as in ideopathic X disease means that the medical profession don’t know the cause.

In-label: a use of a drug that is within its approved ‘label’ see also off-label, USPI and SmPC.

iVA – see eDetail

KOL – key opinion leader. Can be someone who has specialist expertise, is a prolific researcher often cited in medical journals, someone who has an active profile speaking at professional events or on social media. They may be an academic, doctor, a nurse or a pharmacist depending on the market sector, country and product.

MHRA – Medicines and Healthcare products Regulatory Agency – a UK regulatory body that is equivalent to the EU’s EMA and the FDA in the US.

MLR – medical, legal and regulatory. Equivalent of legal and compliance in other industries such as financial services.

MOA – mode of action, also called mechanism of action. How a pharmaceutical product works (if known).

MOD – mode of disease, also called mechanism of disease. What a condition does to the body, what cells it attacks or biochemical processes it interferes with.

MSL – medical science liaison. A non-promotional specialist expert in a pharma company. The equivalent in the enterprise technology space would be a pre-sales engineering role.

NDA – new drug application. Pharma companies like this because it extends the protected life for a drug. A classic example would be semaglutide. Initially it was marketed to treat people with diabetes. But during those trials it was found to correlate with weight loss. It then became a weight loss and management focused product as well. Each application has a patent protected time period.

Off-label: where a doctor prescribes a medicine or treatment do do something that isn’t on its SmPC or USPI (depending which country you are in). A classic example of this at the moment is the use of Ozempic to help with weight loss and weight management. Ozempic was licensed to help with the treatment of diabetes. It is the same active ingredient, but at a different dose rate in Wegovy. Wegovy is licensed for weight loss / weight management.

On-label: exactly the same as ‘in-label’.

OTC – over the counter. In the UK examples would be Gaviscon or Panadol for upset stomachs and pain respectively. Both are available without a prescription.

PAAB – Pharmaceutical Advertising Advisory Board – an American body that would be similar to the ABPI in the UK. It looks specifically at advertising practices.

Patent cliff – intellectual property rights on drugs are protected for a period of time (which varies by market). Generally it’s between 8 – 14 years. Once this period is over, the drug can be made by anybody. When a company has a series of drugs falling out of this protected period, the company is considered to have ‘fallen’ off a patent cliff if it doesn’t have new drugs to replace the old versions.

PAG – patient advocacy group. They advise patients, help fund research, advocate for patient standard of care.

Patient – person with a medical condition. The end consumer of a pharma product.

Patient advocate – a patient advocate plays multiple roles. They act as the voice of the patient with pharma companies providing insight into the patient experience. This is important in order to drive a more patient-centric approach. They may appear in the media as a spokesperson and may testify in front of regulators and legislators.

Patient-centric – a move in marketing over the past two decades from pharma companies just thinking about getting the HCP to prescribe, to thinking about the end consumer experience. Probably one of the first things they could do is stopping using patient and try people with X instead.

PCP – primary care provider. A family doctor or GP.

PDUFA date – (prescription drug user fee act). Part of the FDA approval process once the application has been assessed by CBER / CDER. It’s the date that the FDA must respond to the drug approval application. There are four tracks with varying speeds to the process depending on product need etc.

PHR – personal health record. A patient-facing record accessed through patient portals etc.

PhRMA – Pharmaceutical Research & Manufacturers of America. Industry body that lobbies on behalf of its members. Its role and code is similar to the ABPI and its code in the UK.

PI – prescribing information, although I have heard product information used. What dose is a product given? How often? Any adverse effects that can happen? Any groups of patients who can’t have the medicine? Any medicines or foods that the products can’t be used in combination with – like antibiotics and alcohol?

Placebo – in this case not the moderately successful band. An inactive treatment, used in control tests for new drugs. If your new medicine doesn’t perform better than the placebo control; it’s not going to get approved for use.

Primary care – family doctor, general practitioner or community clinic.

Rx – prescription (which drives pharma sales).

SmPC – summary of product characteristics, a European equivalent of the USPI. A sheet in medicine packaging covering properties, side effects, officially approved ways of using a medicine. The USPI and SmPC can be different for various reasons: a drug can be approved for different uses in different territories, or may have a different brand name. Also USPIs generally have more information.

Submitted charges – American healthcare system speak for amount billed.

Titrate – process of measuring and finding out the concentration of one substance is in a solution (of something else).

Tx – treatment

USPI – US prescribing information is a sheet that goes into every medicine box properties, side-effects and the officially approved ways of using the medicine. The US version includes details of clinical studies.

Veeva – in the same way that Adobe has become the operating system for creative agencies, Veeva is the same thing for pharma companies. Veeva Vault PromoMats will haunt your dreams.

Vx – vaccination

Warning letter – as bad a news as you probably think it would be. Usually sent to pharmaceutical companies by the likes of the FDA of specific regulatory or legal violations that have happened. They have a request for action to correct the violations. This could be down to company practices, procedures or products – or a combination there-of. The company need to go back with a plan and is likely to under increased surveillance from the authorities.

April 10, 2024
Razors for strategists

What are razors?

Razors are one of a series of tools that I use for problem solving. They sit alongside the idea of ‘chunking’ that is breaking a problem down into more manageable and solvable constituent parts. Razors aid in decision-making and analysis.

Razors are rules that guide your way through a problem, or ‘cut’ your way through a problem. They simplify, they not be right in all circumstances but are right in the vast majority of them.

They were first used by philosophers, but as we know more about the world around us, we have developed more razors and they have become more useful in a general context.

This is going to be hard, isn’t it?

Not really, we use razors in our lives all the time, often without thinking about them. The most famous one is Occam’s Razor.

Occam’s razor

pluralitas non est ponenda sine necessitate, “plurality should not be posited without necessity.”
Encyclopedia Britannica

Or to put in simpler terms, out of two or more explanations, the simpler one is mostly likely to be the right one. In certain circumstances what’s simpler is a matter of perspective and culture. Secondly, Occam’s razor prioritises simplicity over accuracy.

The classic example of Occam’s Razor failing is the classic crime fiction trope of the death that looks like a suicide and is considered by authorities to be one. Yet by dogged investigation, it is actually proven to be a relatively cleverly executed murder plot.

Other razors

Here’s some razors that I have found useful over time. A good many of them have come from fields beyond the study of philosophy.

Gall’s law

Gall’s law “A complex system that works is invariably found to have evolved from a simple system that worked.” John Gall was a modern-day renaissance man in turn author, scholar, and pediatrician. His law comes from a book he wrote as a critique of systems design: Systemantics: How Systems Work and How They Fail… When working on customer experience related work don’t try and cover every option first, build up complexity to cover all the options from a ‘simple system’. When dealing with clients, sell the simple system as baseline framework and see how you get on. Ironically, clients are more likely to buy the simple model and then build into it over time as an additional activity.

Hanlon’s razor

Hanlon’s razor – “Never attribute to malice that which can be adequately explained by stupidity.” Probably more useful when pondering third party actions rather than strategy in depth, but nonetheless very useful to bear in mind in work circumstances. It featured in joke book Murphy’s Law Book Two: More Reasons Why Things Go Wrong: Bk. 2 compiled by Arthur Bloch and was attributed to Robert J. Hanlon. It probably won’t get you promoted, but might keep you sane.

Hick-Hyman law

Hick-Hyman law – the time it takes for a person to make a decision is a function of the number of possible choices. Psychologists William Edmund Hick and Ray Hyman, found that increasing the number of choices will increase the decision time logarithmically. This one is handy for bearing in mind when thinking about customer experiences and engagement strategy. There is such a thing as the tyranny of choice for consumers.

Hitchen’s razor

Hitchen’s razor – what can be asserted without evidence can also be dismissed without evidence. Christopher Hitchen popularised a version of a latin proverb in his book God Is Not Great: How Religion Poisons Everything. Quod grātīs asseritur, grātīs negātur – what is freely asserted can be freely deserted. This works quite nicely with Sagan’s standard below in terms of providing evidence. Storytelling and narrative is important, but so is evidence for the deductive leaps sometimes involved.

Hofstadter’s law

Hofstadter’s law – “It always takes longer than you expect, even when you take into account Hofstadter’s law”. Gödel, Escher, Bach: an Eternal Golden Braid by Douglas Hofstadter is a book about the nature of “maps” or links between formal systems. Hofstadter posits that understanding these maps could be the answer to what we’d now call general artificial intelligence. Where Hofstadter’s law comes in terms of being useful for strategists is in assessing the scope of unusual or bespoke strategic asks prior to the start of a project.

Sagan’s standard

Sagan’s standard – extra-ordinary claims require extra-ordinary evidence. This was popularised by Carl Sagan’s documentary series Cosmos. Sagan had also used it in essays for various publications, which were collected in the essay compilation Broca’s Brain. It encapsulates similar ideas by thinkers over the centuries. I have found this particularly helpful when reviewing colleagues decks that make big deductive leaps. The narrative might be compelling, but make sure the right amount of proof is in the right place.

Sturgeon’s revelation

Sturgeon’s revelation – ninety percent of everything is crap. The Sturgeon in question reviewed science fiction and noted that while the genre had its critics one could see a similar distribution of quality in other genres and fields. George Orwell and Rudyard Kipling made similar observations but Theodore Sturgeon got the credit. When you see mediocre advertising being derided in some LinkedIn post or other, bear in mind this observation. As for Sturgeon, while he was highly regarded in the early 1960s as a science fiction writer and script writer for the original Star Trek television series – his memory primarily lives on through his revelation.

Twyman’s law

Twyman’s law: “Any figure that looks interesting or different is usually wrong”, an extension of the principle that “the more unusual or interesting the data, the more likely they are to have been the result of an error of one kind or another”. The Twyman in question is Tony Twyman, was a veteran market researcher in the UK. For strategists that erroneous piece of data can be like a shiny metal object to a magpie. Look at how you can verify it further and if it can’t be done, seriously consider walking on by – particularly if it fails under Sagan’s standard as well.

Vierordt’s law

Vierordt’s law states that, retrospectively, “short” intervals of time tend to be overestimated, and “long” intervals of time tend to be underestimated. It’s named after Karl von Vierordt who was a 19th century German medical researcher whose body of work spanned research into blood flow and also psychology. It is worth bearing in mind and testing, particularly when you are relying on a small number of qualitative research interviews.

More related content here.

March 6, 2024
February 2024 newsletter – No.7
February 2024 newsletter introduction

Welcome to my February 2024 newsletter which marks my 7th issue. I hope that your year of the dragon is off to a great start.

The number 7 is a bit of a mixed bag, depending on how you look at it. In the old testament, the 7th heaven is where God’s throne is, alongside the angels. It had been considered a place of happiness, hence Gwen Guthrie’s Seventh Heaven. In Mandarin, the number is considered generally a positive thing, the number is a homophone for ‘arise’ and ‘life essence’. But that’s only half the story.

Indications of 7’s unlucky nature include the seventh month in the lunar calendar being a ‘ghost month’. In Cantonese, it is a homophone for a vulgar way of saying penis. I hope your February wasn’t a dick of a month.

For film buffs it’s almost 28 1/2 years since the transgressive crime thriller Seven was released. It was a break out hit and became the seventh highest grossing film of 1995, behind Die Hard with a Vengeance, Toy Story and Apollo 13. It beat out other films like Braveheart in box office earnings, but Braveheart ran away with the Oscars.

Let’s hope that feng shui master Michael Chiang is correct in terms of the positive energies from the year of the dragon.

New reader?

If this is the first newsletter, welcome! You can find my regular writings here and more about me here.

Things I’ve written.
- FOOH – and the ethical and marketing challenges it presents with a thought experiment harking back to the golden age of pornography.
- Technonationalism – how current technological developments mirror the cold war and the 20th century Asian economic miracle.
- Innovation signalling – how innovation is used by brands for show, rather than for genuine progress.
- Pipes by Yahoo – a remarkable web service that also causes us to reflect on the post modern web of today.
- Hong Kong measurements – how something as simple as measurement units are a melding of culture, history, modernity and politics in a time of change.
- Y2K was always more than a fashion phase, but it seems to have faded from the zeitgeist which means the fashion takes have no context. Here’s a bit of context for you.
Books that I have read.
- What the Taliban Told Me by Ian Fritz. Fritz writes really, really well, otherwise I probably wouldn’t have been able to complete his personal memoir about his upbringing, service in Afghanistan onboard an AC-130 gunship and depression. In some ways it reminded me of Jarhead – Anthony Swofford’s memoirs of his life up to the time of being in the US Marines during the first Gulf War. Swofford’s book came out a decade and a half after his service. Fritz’ book feels much more immediate and without the flashes of humour and beauty that was in Swofford’s book.
- Leftover Women: The Resurgence of Gender Inequality in China by Leta Hong Fincher. This was originally written in 2016, but has been updated to incorporate changes over subsequent years. It shows how government policy, ethnographic-nationalism, law enforcement, the legal system, collective punishment and community pressure is applied on modern women. I still find the content covering domestic violence shocking. This isn’t the China of Mao where in theory women hold up half the sky, instead it seems to be on a trajectory that would eventually see it closer to Mao’s view of China’s population, or Ceaușescu’s Decree 770 and ot h er associated pro-natalist laws. This is a world away from the equally oppressive one-child policy, which had been brought in to deal with population related problems from the Mao-era.
- The Big Book of Cyberpunk edited by Jared Shurin. I am huge fan of cyberpunks better known authors: William Gibson, Neal Stephenson and Bruce Sterling. This collection of 100+ stories written by authors from 25 countries is a mixed bag, but that’s no bad thing.
Things I have been inspired by.

~~J Walter Thompson~~ ~~Wunderman Thompson~~ VML Intelligence launched their annual Future 100 report. It’s a great read and its continuity over the years makes it stand apart from the plethora of trends reports that get published every year. Their trends which intersect luxury and health are particularly interesting:
- Althluxe
- Bioharmonizing spas
- Longevity resorts
- Idyllic idleness
Author Cory Doctorow’s essay for Locus magazine plays devil’s advocate in considering the future of the crypto-based ecosystem and artificial intelligence is well worth a read. Doctorow speculates on what kind of bubble artificial intelligence is likely to become and the effect that its deflation may have. He draws on the outcomes of tech bubbles in the past including the dot com bubble and the telecoms bubble that accompanied it.

Just Conecting published a report on what seems to work on LinkedIn. It’s an interesting snapshot of what works at the moment, I am sure things will change over time as the algorithm evolves. Much of the focus seems to be orientated towards personal branding over business brands.

Over at Japan House, I marvelled at the exhibition Ainu Stories: Contemporary Lives by the Sara River. The Ainu are native to Japan’s northern islands and have survived for millenia in the extreme cold. Historically they were discriminated against, but now there is an appreciation of their culture. The art pieces on display are unique in their design, but share the attention to detail one sees in other Japanese work.

The Science Museum has an amazing exhibition on: Zimingzhong 凝时聚珍: Clockwork Treasures from China’s Forbidden City. Prior to the opium wars, UK craftsmen created fantastic clockwork-powered creations that were given as gifts to the emperor of China. The exhibition finishes on June 2, 2024. I went during Chinese new year. I came away with a refreshed appreciation of modern watchmaking complications, in particular devices like ‘minute repeaters’.

NS Lyons magnus opus The China Convergence is read by Regina Doman. Lyons’ premise is that western systems have converged with China’s approach to governance due to the rise of the technocrat. In this respect his perspective is similar to that shared by documentary maker Adam Curtis. Like Curtis, Lyons’ The China Convergence asks uncomfortable questions of us. Are we basically a less extreme version of the same system to the presses of mass and scale?

While we’re talking China, I can recommend the China Update YouTube account that provides a concise summary of Chinese business news and economic analysis garnered from a wide range of Chinese and western business publications.

Finally, IPSOS ongoing collection of reports this time reflects on the power of nostalgia. This time focusing on youth culture from cottage-core, Barbie mania, vinyl to vintage technical clothing and streetwear and the underlying drivers behind it. Why Nostalgia Is So ‘Fetch’ Right Now by Samira Brophy is well worth a read.

2023 Global Trends Report by ACROSS Health is a great census of healthcare professional media preferences and insight into omnichannel communications trends for pharmaceutical marketing. It is good reading and indicates that pharma clients who have an excessive efficiency bias and want to go to digital-only customer journeys will be left behind by peers taking a mixed approach.

Things I have watched.

Agent Hamilton – Carl Gustaf Hamilton is a Swedish answer to James Bond or Jack Ryan. Hamilton was the main character in a series of books written by a former investigative journalist, Jan Guillou, who served time in Sweden for exposing illegal intelligence operations. Guillou wrote the first Hamilton book in 1986 and the last one in 2012.

Blake and Mortimer – if you’re a fan of TinTin, you’ll like Blake and Mortimer as both come from the French -Belgian comic tradition. This cartoon series is based on the adventures of an eminent Scottish scientist and a British military intelligence officer in mid-century Europe. It’s nice light entertainment and I can recommend the graphic novels as well of which there are now 30+ stories including the Before Blake and Mortimer off-shoots. The authors have also wrote other excellent series like XIII.

Useful tools.

Audio Hijack 4.3

Rogue Amoeba’s Audio Hijack has been a mainstay on my Mac for far more years than I care to mention. It was great for everything from recording conference talks to putting together quick and dirty talk tracks that concepting films can be cut too. Version 4.3 features OpenAI’s Whisper transcription software that can cater to transcribing dozens of languages. I have found it better than tools like Otter.ai for me.

Krisp

Krisp.ai is a freemium service providing intelligent noise cancellation, call transcripts and meeting notes all in one. It works with Teams, Google Meetup, Slack and Zoom.

Obsidian

Just like Evernote back in the day, Obsidian has become a bit of a cult app for those that find it really useful. At its heart, it is a note taking and writing application. It will sync between desktop and mobile devices, but that costs $8/month – which is expensive. I haven’t been using it beyond a quick trial, as I have a well-defined set of tools that I use and Obsidian didn’t really slot in well. But I can appreciate the value of it to others. One thing I would be leery of, if you are moving to Obsidian is the cottage industry in snake oils salespeople hawking the ‘ultimate’ online course for Obsidian. Instead check out Obsidian’s own community pages of courses.

Todoist

Todoist is a shareable to do list that places it somewhere between quick and dirty project management and personal productivity. I am giving it a try following a recommendation from a friend. It’s not about whether products like this are good or not, but usually if it fits into your style of working, so your mileage may vary.

Personal Update.

More details on the awards here.

The sales pitch.

Now taking bookings for strategic engagements (from the end of April onwards) or discussions on permanent roles. Contact me here.

More on what I have done to date here.

The End.

Ok this is the end of my February 2024 newsletter, I hope to see you all back here again in a month. Be excellent to each other.

Don’t forget to share and subscribe!

Let me know if you have any recommendations to be featured in forthcoming issues.
February 28, 2024