Category: howto | 怎麼做 | 방법 | 実行する方法

Howto as a category morphed out of a few things. I learned about the power of helpful content from Stewart Brand’s Whole Earth Catalog. A second aspect of it was my natural inclination to share useful hacks.

I started writing this blog to explore the media so that I could advise clients so its roots were in the howto mentality. Over time, I built up a certain amount of authority based on the content that I shared here. This resulted in work for Econsultancy, teaching MBA students at a private Spanish university and a number of agency jobs.

Howto content tends to come when I am sharing skills and I have been developing AND that these skills can be easily codified into an article or two. I have also shared my personal workflow that I use to try and make sense of the world through online resources.

Many of the skills that I developed doing that came from a pre-social platform dominated world. Before Instagram told us how to look and TikTok told us what to think. And back when Google was actually useful, well more useful than it seems to be now.

I even wrote a couple of guides on how to get the most out of Google, but most of the advice won’t work any more as the platform did away with many shortcuts in favour of telling you which is the nearest coffee shop with free wifi.

The reason why howto ended up being one word rather than how to was down to the early version of Wordpress that I started to blog on and my lack of expertise more than anything else.

  • November 2023 newsletter – fourth time unlucky?

    November 2023 newsletter introduction

    You’re still reading? Great! Welcome to my November 2023 newsletter which marks my 4th issue.

    Strategic outcomes

    I am not excessively superstitious – but living in Hong Kong rubbed off a bit on me.

    Golden Fortune Cookies

    I developed a love of milk tea, found the ‘hit women’ cathartic and am still leery of the number 4. 

    The number 4 is considered unlucky. In Hong Kong buildings, there is no fourth floor – in a similar way to their being no 13th floor in the UK high rise and office blocks. So I hope that this fourth issue doesn’t bring misfortune.

    The clocks have gone back and the sun rises reluctantly over the horizon every morning, disappearing earlier each afternoon, but that doesn’t mean that inspiration stops. And it will be Christmas before you know it.

    New reader?

    If is your first time reading, welcome to my November 2023 newsletter! You can find my regular writings here and more about me here

    Things I’ve written.

    • Dimensions of Luxury based on a mix of stuff that I have read from Sense Worldwide, Horizon Catalyst and books on luxury trends.
    • Every wondered why its dot com rather than full-stop com? So did I.
    • Analysis on IPSOS research on the value to brands of reputation.
    • MCN – multi-channel networks. A business type popular in China and Japan is taking a record label approach to a stable of influencers.
    • A little bit about the Whole Earth Catalogue and more things.
    • The Brand Vandals conversation – reflecting back on a conversation I had in 2012 with Wadds that became part his book Brand Vandals.
    online

    Books that I have read.

    • Material World: A Substantial Story of Our Past and Future by Ed Conway. Prior to working in advertising, I had a background in manufacturing and consider myself reasonably well read, but some of the material in Conway’s book was completely new to me. Its narrative approach reminds me of the vintage TV documentary series Connections presented by James Burke, that can be found on YouTube.
    • Beyond Disruption by W. Chan Kim and Renée Mauborgne. This book looked at non-disruptive innovation. This is diametrically opposed to the way innovation is discussed in Silicon Valley and the mainstream media. More on my view of it here.
    • The New Working Class by Claire Ainsley. In the advertising industry, we have an acute perception that we might not understand life outside the M25 as we think we do. I thankfully have friends and family in the North to keep me somewhat grounded from the metropolitan elite lifestyle that I lead. Until I read this book, I didn’t realise how grounded the advertising industry was compared to our counterparts in national politics. That this book had to be written is a damning indictment of how out of touch politicos actually are. 

    Things I have been inspired by.

    Project Gutenberg Open Audiobook project – Microsoft, and MIT have worked together to create thousands of free and open audiobooks using text-to-speech technology and Project Gutenberg’s open-access collection of e-books. Via Matt’s Webcurios newsletter.

    IPSOS research video seminar on Unlocking The Value of Reputation. This is the closest I have seen to making the case for earned media activities. The full whitepaper is available here. Thanks to Stuart Bruce for the link!

    My friend Ian recommended the Honest Broker newsletter to me and I have found it to be a great read alongside my long time subscription to Bill Bishop’s Sinocism.

    DDB Remedy’s meta analysis of marketing science work and academic scientific research on how emotion work for effective campaigns. How The Unexpected and Emotion Work to Influence Behaviour Change – focuses on how surprise when paired with emotion led creative had an increased impact. It all makes sense when you think about the power of salience and distinctiveness in communications; but it’s great to see that someone has drawn the multi-disciplinary research together in a cogent argument.

    SEMRush have published a report for 2024 trends in social media platforms: The Vision in a Social Era that is worth downloading and pillaging for ideas that can be sold into clients.

    I don’t know if inspired was the right term to use but I noticed 2023 Girlguiding Girl’s Attitudes survey thanks to a former colleague of mine from the start of my agency career. This is a survey that the Girlguiding movement has run over 15 years. Having freelanced on Dove’s ‘Real Beauty‘ campaign back in the day, this one statistic stood out to me.

    From the 2023 Girlguiding Girl's attitudes survey

    If I were the Dove UK brand director at Unilever, this chart would be pinned to my wall or have it as my laptop wallpaper. You can read the full survey here.

    It isn’t just a UK problem as this article on American teens gives more food for thought: What It’s Like to Be a 13-Year-Old Girl Today – The New York Times. It will be interesting to see if the Nike x Dove Body Confidence initiative makes a difference.

    DeBeers is returning to its ‘A Diamond Is Forever’ campaign. The print campaign image is beautiful with a great use of negative space. DeBeers is spending 20 million dollars on media in the US in China. In the US, I think this makes total sense.

    DeBeers
    DeBeers

    I don’t know how well it will work in China? There isn’t the mental model built up in west over decades around the campaign theme. While the wealthy in China realise that diamonds are recognised as a store of wealth – the guo chao mindset may see gold (and possibly jade) jewellery favoured by at least some younger consumers.

    This has been exacerbated by a decline in the number of marriages by just under 11% and a trend to prefer gold has an 18% reduction in diamonds sold in China over the past 12 months. In the meantime the sale of gold has risen by 12%. 

    I look forward to seeing how the campaign goes.

    According to Numerator, online retail platforms will be the big winners from Christmas shopping. The news for the food and beverage services sector isn’t so great.

    Finally ‘Knowledge is Power with Kidney Disease took me back to 1988. Rob Base has remade It Takes Two for Bohringer Ingelheim in the US to highlight the linkage between kidney disease and type two diabetes. The message is poignant as Base’s creative partner DJ EZ Rock died in 2014 and suffered from diabetes. 

    Producer DJ EZ Rock was responsible for the hype backing track based around Lynn Collins ‘Think (about it)’ and backing vocals from Rhonda Parris. (Parris has a short-lived recording career, releasing just one solo single No, No Love – a bit of a proto-House banger heavily influenced by freestyle if you like that kind of thing). Those that knew also had the Derek B remix of It Takes Two, with a heavy kick drum underpinning from a Roland TR-808 drum machine. 

    Things I have watched. 

    It’s cold and dark and I make no apology for my films being unapologetically escapist and and entertaining to try and counterweight the drab conditions. I do have some standards through and got material for this November 2023 newsletter.

    • Zerozerozero – follows a single drug deal between the Mexican cartel and the ’Ndrangheta. However things don’t go according to plan, so as the conspiracy unfolds we get a walk through the international drug trafficking trade across Latin America, Africa and Europe. This was done as a limited series, but I watched it as a boxset. It is directed by Stefano Sollima who did the Sicario films and Subarra.
    • Novembre – A French fictional dramatisation of the government response to coordinated terrorist attacks in Paris at Stade de France and the Bataclan concert venue through to the Saint Dennis raid that resulted in the death of police dog Diesel, which trended on social media with the #jesuisdiesel hashtag. Jean Dujardin shows the range of his ability as an actor from the comedy of his OSS117 film series, to the deadly seriousness of this film.
    • Diva – I originally watched Diva as part of the Moviedrome series of curated films introduced by Alex Cox. At the time Cox personally disliked the film due to it being ‘a film of style’ rather than narrative. I loved it and revisited it on Blu-Ray. It was sharper and I got to appreciate the Vladimir Cosma soundtrack with its mix of opera, classical music and avant-garde compositions.
    Alex Cox’s introduction to Diva for the much missed Moviedrome film seasons that used to run on BBC 2.
    • The Continental – Amazon Prime Video has some great tentpole content and The Continental adds to this. It’s a prequel of sorts to the John Wick universe and starts with a beautifully made feature length pilot. The action would find it hard to live up to the John Wick films, but the impeccable soundtrack manages to surpass them. The alternative past New York of the film has similar vibes to shows like Pennyworth and Gotham

    Useful tools

    Better Miro, Mural or Figjam alternative

    I have started using Milanote as an alternative to Miro for personal projects. Like Miro it has a mix of templates to get you started. There is an iPhone app and a native Mac app, so you don’t have to rely on running resource hungry pages in your internet browser of choice. It might even replace Omnigraffle in my personal software stack for some of the tasks that I do.

    Milanote

    The sales pitch.

    It was great to collaborate this month with my Hong Kong and Shanghai-based friends at Craft Associates on a prospective exciting new project. Now taking bookings for strategic engagements or discussions on permanent roles. Contact me here.

    The End.

    Ok this is the end of my November 2023 newsletter, I hope to see you all back here again in a month. Be excellent to each other. Let me know what you think or if you have any recommendations to be featured in forthcoming issues. 

  • CX research + more things

    CX research

    IPSOS conducts CX research on an annual basis. They surveyed 1,000 CX (customer experience) specialists around the world about the current state of CX in their businesses. The IPSOS CX research painted a complex picture of organisations. Key take outs of the CX research:

    • 82% of respondents believed that CX investment will provide a competitive edge, but only 52% were expecting an increase investment over the next 12 months.
    • 28% of respondents admitted that their organisation’s CX was worse than promised and only 15% of respondents consider their organisations ‘CX leaders’.
    • Only 52% have CX governance policies in place.

    At the present time the majority of CX leaders have data integration issues and 46% now have to integrate AI as well, adding to their business challenge.

    Beauty

    Hailey Bieber Fulfills Glazed Donut Promise, Announces Rhode x Krispy Kreme Collaboration – Fashionista – via BBH Singapore’s Culture Bleats newsletter

    Business

    Games Workshop: model maker represents the best of Britain | Financial Times

    China

    Foxconn offers higher hourly rates for workers in Shenzhen at its Huawei production unit than its iPhone operation | South China Morning Post Foxconn’s FIH unit manufactures handsets and electronics devices for Huawei and other smartphone firms. Although China remains its most important production centre, Apple has been diversifying its supply chain amid rising geopolitical tensions.

    China denies claims of iPhone ban, but leaves vague hints | DigiTimes

    China’s coming lawfare offensive | Financial Times 

    Consumer behaviour

    By far the biggest risk factor for suicide is being male | Of Boys And Men 

    Culture

    The news report that drove mainstream interest in the new romantics or blitz kids as they are sometimes known.

    Economics

    Omdia: Semiconductor Industry Reverses Downtrend, Achieves 3.8% Revenue Growth in 2Q23

    CALM highlights the financial worries of the nation and its affect on mental health | Creative Moment

    The rise of surge pricing: ‘It will eventually be everywhere’ | Financial Times – this will drive inflation as it maximises revenue more efficiently

    Ethics

    Environmentally friendly clothing brand Patagonia gets called out about the ‘greenwashing’ design of its buffalo work boots by the Rose Anvil YouTube channel who specialise in analysing boot and shoe design.

    Finance

    $56M in London property tied to alleged China crime ring — Radio Free Asia 

    Health

    Juul got young people hooked on nicotine—Blip wants to help them quit | Fast Company

    How to

    Project Gutenberg Audio books – thanks to our Matt

    Ideas

    John Lanchester · Get a rabbit: Don’t trust the numbers · LRB 21 September 2023

    Innovation

    MEMS builds tiny space thruster that runs on water | EE News Europe – Researchers at Purdue University showed a water-based thruster for nano satellites in 2017.

    No-hands driving | Axios – on ADAS

    Thermoelectric Cooling: Paving the Path to AV Safety – EE Times 

    Luxury

    Timed out! Rugby World Cup 2023 referees not wearing watches due to sponsor dispute | Stuff.co.nz – in some ways Tudor are very much like their big cousin Rolex. This move came across as petty, the problem is that Tudor seems to have made mistakes in its sponsorship and doesn’t have the gravitas of Rolex.

    Daring Fireball: Hermès Still Sells Leather Apple Watch Straps, But Only Through Their Own Store – which is very different to the impression that Apple gave during their autumn keynote ‘Wanderlust’ event.

    Standard Model: The Chanel J12 Eclipse Set – LUXUO – interesting, particularly given the manufacturing problems that Rolex has had with dual colour ceramic bezels. Chanel has managed to master this and master it across the whole watch. Matching bezel and case divisions.

    Interesting analysis on supercar prices.

    Profile of Lacoste.

    Marketing

    A few days of lunch time viewing from the IPA (Institute of Practitioners in Advertising) media planning and strategy summit. Interesting mix of presentations and case studies.

    Really interesting case study on McDonalds and how the brand has evolved over two decades in the UK.

    KFC’s Colonel Sanders in Street Fighter 6 is finger breakin’ good | Yahoo! News – has also transformed wardrobe with a Loro Piana look.

    The Unspoken Truth About CMO Churn | AdWeek 

    Online

    Labs | Last.fm – I have used last.fm for 20 years and still love their experimental data visualisations.

    China Sows Disinformation About Hawaii Fires Using New Techniques – The New York Times – using LLMs to generate misinformation materials.

    How social media killed the protest | Financial Times 

    New emoji launch in association with Unicode which goes into how emojis became mainstream.

    Security

    Inside The Ransomware Attack That Shut Down MGM Resorts and more here: MGM, Caesars File SEC Disclosures on Cybersecurity Incidents | Dark Reading

    China’s de-risking strategy predates US, EU efforts | Quartz – it goes back to the 1980s efforts of China.

    Saab buys into unicorn AI startup | EE News Europe – the focus includes use of autonomous vehicles (land, sea and air), electronic warfare and surveillance capabilities.

    How I got to know Westminster’s ‘Chinese agent’ | The Spectator and China trying to headhunt British nationals in key positions, UK says | Reuters. Sunak admits UK needs more investment to combat China’s security challenge | Financial Times – it’s going to have to get smart soon.  

    Lithuania gets called out: Revealed: The Country that Secretly Wiretapped the World for the FBI | 404 Media.

    Software

    Centaurs and Cyborgs on the Jagged Frontier | One Useful Thing – on AI futures

    Style

    The evolution of sneakers from functional kicks to high-value commodities – ABC News

    Taiwan

    Taiwanese civilian drone suppliers are tapping into the defense sector | DigiTimes

    Technology

    Huawei’s Kirin 9000S chip made by SMIC is only a breakout, not a breakthrough


    What This Year May Well Bring for the eFPGA  – EE Times
    – embedded FPGAs allow for in-life product upgrades

    Telecoms

    How two SATCOM companies are responding to Starlink’s dominance 

  • October 2023 newsletter – 3rd time’s the charm

    October 2023 newsletter introduction

    As I write the October 2023 newsletter. it’s getting noticeably darker outside earlier, but the sunrises reward us with a wider variation of colours. And we all have Halloween to look forward to. This is the third issue and I am still finding my way writing these things. I hope that the third time’s a charm, but I will let you be the judge of that. You can read the earlier ones here.

    Strategic outcomes

    I looked into where the phrase ‘third time’s a charm’ came from. Apparently it comes from Old English Law, if a prisoner survived three attempts at hanging and survived, they would be set free.

    Last of Days

    You can find my regular writings here and more about me here. Let’s get it started!

    Things I’ve written.

    • Climate despair – how NGOs and companies are failing young people in the way they talk about climate change and what they can do to change their communications to increase active participation in reducing the degree of climate change.
    • Technopolarity – how technology is subverting the power structures of elected governments and instead empowering the likes of Elon Musk.
    • Clustomers – how Intuit MailChimp’s ad campaign, whilst clever, might reinforce C-suite misconceptions around marketing and advertising

    Books that I have read.

    • These 38 Reading Rules Changed My Life – RyanHoliday.net – whilst its not a book, it does contain great advice for readers
    • Tiny Habits by BJ Fogg. Fogg’s simple model for understanding individual behaviours has helped drive everything from health campaigns to online services. Tiny Habits how consumers and businesses can help foster behavioural change, one tiny habit at a time. More on my review of the book here
    • The long awaited Mick Herron book The Secret Hours did not disappoint. It’s from the Slow Horses universe, but not a Slough House story per se. More than a nod to Boris Johnson’s stint as foreign secretary and prime minister. I will leave it at that rather than give you plot spoilers.
    • China A History by John Keay. Keay’s book was recommended to me by a number of people. In 535 pages he attempts the impossible in terms of covering China’s history as a civilisation through the start of Xi Jinping’s first administration. It’s a dense read – it’s well written, covering the complexity of history well. The current communist government is barely a footnote (ok exaggerating a bit here), but it puts things in perspective.
    • Spain A History edited by Raymond Carr. The book highlights the notable trends, intellectual and social, of each particular era in its history. Roman rule created the notion of ‘Spain’ as a distinct entity. The chapters on the Visigoth monarchy, Moorish Spain, the establishment, an empire, the eighteenth-century Enlightenment, all chart the cultural, political and economic arc of Spain. It then goes on to explore 19th century liberalism and the pivot during much of the 20th century towards authoritarian rule, followed by a return to democracy and onwards up to the 21st century. My favourite chapter was about the Visigoths, which was a period I didn’t know much about prior to reading this book – the author did a particularly good job of bringing the Visigoths to life on page. 

    Things I have been inspired by.

    Halloween. I have been looking forward to the holiday for at least a month. Growing up in an Irish household with rural origins, I had an appreciation of the changing seasons and loved the traditions around Halloween, especially tales of the fairy forts and the banshee. It’s also a big money earner, in the advertising world allowing for interesting tactical executions that couldn’t otherwise be attempted. Outside advertising, ignoring increased food sales, a third of consumers will spend 51 – 100 USD on putting together their own costume, or buying one off the rack. The most hardcore 10% of those surveyed admitted to spending 250+ USD.

    I was not into costumes, instead I look forward to the most is my Mum’s barmbrack. For the first time in a few years my Mum baked a few barmbracks and sent one of them to me. It’s a Halloween tradition. The barmbrack itself is a spicy fruited bread with a texture somewhere between brioche and and a pan loaf. Traditionally, the brack would contain a ring or trinket, which would turn up in a random slice.

    When I was small, commercial bakeries still used to have a an aluminium ring that looked like it was from a cheap Christmas cracker contained wrapped in greaseproof paper baked into the brack.

    barmbrack

    Downloadable recipe PDF here (Dropbox) or here (Google Drive) if you fancy baking your own over the weekend.

    While we’re on the subject of food, Hope & Glory’s collaboration between Lick paint and Heinz ketchup for a ketchup shade of wall paint creates talkability, though I wouldn’t be buying it for my own home.

    lick

    Buoyant Bob – I am stil not sure if Buoyant Bob is a social object, a brand, both or something else. Buoyant Bob was a successful entry into the US cannabis marketplace. The brief in the campaign was to work around restrictions in cannabis advertising and show it as the most fun brand in the space. 

    Buoyant Bob was released as a single: retail takeovers, vinyl records at dispensaries, and fans sharing Instagram Stories using “The Man Who Got So High” all followed.

    OnlyWatch – an auction in Geneva in aid of research Duchenne Muscular Dystrophy features one-off luxury watches from all of the major Swiss timepiece houses. Some of the entries are unique colour ways but Bulgari went the extra mile with their Octo Finissimo Tourbillon Marble. Their watches are already well known for being some of the thinnest timepieces available. A tourbillion is a demonstration of the watchmakers art. The one in this watch is just under 2mm thick – that’s just over double the thickness of a credit card for a moving mechanical assembly. And then they managed to cover the entire titanium case and strap of the watch in marble and make a marble dial – without making the watch any bulkier than its usual ridiculously slim case. It’s not something I would wear even if I could afford it, but I am in awe of the ingenuity. 

    bulgari one off for OnlyWatch 2023
    Bulgari for OnlyWatch – Octo Finissimo Tourbillon Marble

    Finally Dentsu Health published a great must-read byline on how media and entertainment can aid health equality. More here.

    Things I have watched. 

    I got to see The Boy and The Heron early at the BFI London Film Festival. You won’t get any plot spoilers from me here. Official release is December 26 in the UK, December 8 in Hong Kong. It’s Studio Ghibli, what else do you need to know?

    General Magic – a great documentary about a Silicon Valley start-up of the same name.. Back in the early 1990s General Magic was as visionary as Apple and as hyped as WeWork. If you’ve ever worked with a start-up or care about technology give it a watch. More on my thoughts here.

    The Pentagon Papers – Despite this being a made-for-TV film, James Spader does a great job of playing Daniel Ellsberg; the RAND researcher to gave the materials to the media. In terms of pacing acting and storytelling, I would put this on a par with Robert Redford and Dustin Hoffman’s film adaptation of All The President’s Men

    Tampopo is a beautifully shot Japanese film with comedic moments that tells the story of a widow, her son and their ramen shop. More on what I thought of here.

    A relatively modern Halloween tradition in the Carroll family has been watching It’s The Great Pumpkin, Charlie Brown – recommended for young and old alike. While my Dad and I usually end up watching The Crow later on.  If you want more classic horror, then you could do worse than watching the livestream by the Creature Features show.

    Useful tools

    ITV Adlabs and Magic Numbers recovery budget planner

    Pretty much essential to look at if you have responsibility for UK media spend at a brand. This allows you to examine various scenarios and see likely outcomes based on media spend. More here.

    Google bundles generative AI and LLM with search

    I downloaded Chrome especially to try this out, it looks a bit more mature than Bing’s initial integration of ChatGPT. Go here to give it a try if you’re a Chrome browser user.

    Post-It Z-Notes

    You’re workshopping something with clients or thinking something through on your own – Post-It notes are key. The own brand ones can vary from really good to useless, so spend a bit more and get proper Post-It notes. In fact, I’d advise that you go one step further and get Post-It Z-Notes. The notes alternate sides in terms of where the ‘sticky end’ is and if you lift them from the pad you get a ‘Z’ before they peel away. They come away effortlessly and work brilliantly if you have them in a desk holder.

    Foldable wireless keyboard

    At the start of my career, I used to have a Palm PDA ( personal digital assistant – think a smartphone, without the phone and communications bit). I also had a long commute to Luton on a daily basis. I got a lot of reading and writing done thanks to a ‘Stowaway’ foldable keyboard made by a company called Think Outside. The company no longer exists, but the desire to be able to turn my iPhone into a simple writing tool lives on. Recently, I have been using this foldable Bluetooth keyboard. It folds up, can be used on a train seat table or even an economy class aircraft seat and recharges easily. The keyboard isn’t the usual rubbery mess that you tend to get in a lot of these devices. It’s one fault so far is that it feels flimsy, but I have already got my money’s worth out of it in just a few months. I fire up the iPhone’s notes app and get to work. I can then edit and refine once I have a bit more time on my Mac at a more convenient time.

    The sales pitch.

    Now taking bookings for strategic engagements or discussions on permanent roles. Contact me here.

    The End.

    Ok this is the end of my October 2023 newsletter, I hope to see you all back here again in a month. DON’T FORGET TO PUT YOUR CLOCKS BACK BEFORE YOU GO TO BED ON SATURDAY. Let me know what you think or if you have any recommendations to be featured in forthcoming issues. 

  • Tiny Habits

    Tiny Habits is an accessible book by behaviour change expert and academic BJ Fogg. Unlike like his first work Persuasive Technology, Fogg’s Tiny Habits is an easier read for the everyman.

    About BJ Fogg

    I was introduced to the work of BJ Fogg by my colleague Ray Short, who had gone on one of his courses in behaviour change for healthcare that he had run in the US. Fogg is a social scientist who started his research career focusing on ‘Captology’ – short hand for computers as persuasive technology. His courses on captology launched the careers of many of the most successful software product managers and UX designers – including a co-founder of Instagram.

    If you dislike ‘swipe right’, you can blame Fogg and his book Persuasive Technology. Fogg’s interests changed to focus on human behaviour change in general. Research at Stanford looks at how behaviour change can help climate change, health, mental health and reducing screen time.

    Tiny Habits

    Tiny Habits explains BJ Fogg’s lens for designing behaviour change. Rather than thinking about bias’ and how to counteract them, Fogg takes a different approach.

    He focuses on small, concrete change. The change is based on three elements:

    • Motivation
    • Ability
    • Prompt

    He captures this in a formula

    B (behaviour) = MAP

    Motivation is contextual and varies in intensity, so can’t be necessarily relied upon

    Having a ‘tiny habit change’ reduces the required ability required. In the same way that a project manager would break a project down into much simpler customer elements

    Prompt is about timing the change into an existing habit. For example having your multi-vitamins in your bathroom cabinet, to reduce the difficulty of taking the tablet. And then taking the tablet each day after brushing your teeth in the morning.

    Tiny Habits breaks this process down so that customers and marketers can apply the process, and, also teach it to family members, colleagues or customers. In this respect, it’s much easier to manage than a counter-bias based approach.

    I could see this being particularly powerful wen combined with Phil Graves AFECT consumer research approach:

    A – Analysis of behavioural data. Does the research look at consumer behaviour or not? If it doesn’t look at some aspect of consumer behaviour, it isn’t valuable.
    F – Where the consumers in the right frame of mind? Where they observed whilst in a retail experience, making a purchase?
    E – Environment. What is the context of the content. Research that isn’t observational / behavioural in nature should at least be done where retail decisions happen. Environment is bound together with frame of mind. 
    C – Covert study. Being aware of being observed affects behaviour. Think about the use of close circuit TV and fisheye mirrors to try and prevent casual shoplifting. 
    T – Timeframe. Did the timeframe of the study match the timeframe that consumers would typically use themselves?

    More on Tiny Habits here; and more book reviews here.

  • Suncity + more stuff

    Suncity

    If you’re of a certain age, you might think that Suncity is related to Sun City in South Africa. Both are in the gambling resort businesses but I don’t think that either are connected. Sun City is part of a pan-African hotel and resort group headquartered in South Africa.

    You might even remember remember the Artists against Apartheid song.

    Suncity was associated with gambling junkets to Macau. The company is associated with Alvin Chau. Prior being sentenced to prison for 18 years, Chau was known as a philandering casino tycoon with a Malaysian-American mistress Mandy Lieu (劉碧麗).

    Suncity Holdings was a Hong Kong listed investment company with:

    • Resort business in the Philippines
    • Hotels and gaming businesses in Russia
    • Consultancy for running hotels and resorts
    • Travel Agency and air chartering services
    • Property development
    • Shopping mall management

    After Chau’s arrest, Suncity cut ties and shut down gambling rooms associated with Chau. Suncity then changed its name to LET.

    The FT alleges that Suncity is also connected with online sports gambling, with services aimed at mainland Chinese. This is illegal in China.

    The most shocking part of the FT’s video is The Gaming Commission (TGC) admitting that they didn’t want to disclose information as it would undermine trust in the ability of TGC to do its due diligence properly.

    Beauty

    Luxury Daily | Richemont launches in-house luxury beauty division 

    China

    Australia’s daigou days done? | WARC – tightening regulatory standards and alternative employment are cited as two key factors by Asia News Network. I would also add increased national pride gau chao has changed the game for Chinese domestic brands

    China Is Full of Risk For U.S. Companies – The New York Times – I consider it more analogous to a sunk cost fallacy

    FMCG

    PZ Cussons/Nigeria: delisting local unit suggests little faith in recovery | Financial Times

    How to

    PlainScribe – better transcription from audio or video files

    These 38 Reading Rules Changed My Life – RyanHoliday.net

    Luxury

    How Coach is using “expressive” luxury to connect with Gen Z | WARC – Heritage brands find themselves at a crossroads between preserving their historical roots and resonating with younger demographics. Tapping into influencer partnerships and cause-related initiatives are two ways to strengthen consumer engagement while simultaneously retaining a brand’s established culture.

    Can Tokyo Fashion Week get back on track? | Vogue Business – The Japanese event is rebuilding momentum and simmering with fresh and unique talent, but hopes for international success are hobbled by insularity and pandemic lockdown aftereffects

    S.Koreans spend on luxury rather than futureーNHK WORLD-JAPAN NEWS

    Marketing

    From Mad Men to machines? Big advertisers shift to AI | Reuters 

    Materials

    Hyundai N: Drive in Style and Power With Carbon Fiber Wheels From Dymag | Carbon Fiber Gear – carbon fibre rims bonded to magnesium alloy centrepiece

    Great manufacturing video showing 100% sports sunglasses being made. Interesting that they choose not to manufacture in China. 100% came out of the motocross scene in the US, back in the 1980s.

    Media

    REmade Retail Media News: Collaboration and margin salvation – retail media will boost margins more than AI

    Pearl TV Responds to Critics of 3.0 Encryption | TV Tech 

    Online

    AI Image Company Rebrands After 404 Media Investigation | 404 Media 

    Meta axes support for news in Europe | Financial Times 

    Social Media Decline: Ending for Twitter, Facebook, Instagram, TikTok | Business Insider – decline is a bit strong, more like behaviour has normed

    Retailing

    How dollar stores (especially Dollar General) have quietly conquered America. The documentary talks about how they’ve reduced their base costs and can work in sparse or very low income communities. If nothing else, this reminds of you of the scale in America’s mid-West.

    Security

    UK pulls back from clash with Big Tech over private messaging | Financial Times