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Chinese consumers literally live a WeChat life as shown by this great collection of consumer behaviour data on WeChat. Over the past year WeChat has expanded the services that it provides to include Skype like conference calls, which changes and expands the behaviour in this report. (Presentation on Slideshare)
- The ubiquity of WeChat can’t be over stated with over 93% usage in tier one cities. It will grow over time in lower tier cities for a couple of reasons. There will be a network effect that will reach out of the tier one cities and into the lower tiers and countryside. Secondly, WeChat services will start to permeate out of the tier one cities and into the lower tiers. You will then have a virtual cycle due to network effects and ever-increasing ubiquity
- Call and message data shows how it binds the diaspora back to friends and loved ones in China. The Chinese talk about ‘near and far networks’. But WeChat closes the gap, meals can be shared with photos and videos. Voice messages popular with older users also helps with asynchronous communications over difficult time zones
- Chinese people tend to exercise during the week, rather than at the weekend according to WeChat fitness data. The idea being for rest is an insight and an opportunity for fitness and sports apparel companies
- Male shoppers spending 30% more than female shoppers was an interesting statistic emblematic of WeChat life. Generally men are not as enthusiastic a shopper as women are. They have to save for a home, a car and marriage. My take was that women offer WeChat a growth opportunity in payments; if it can address the underlying cause of this disparity
- The average social circle on WeChat at 128 is very close to the Dunbar number
More on WeChat here.